Robinson Jackson Bexley reviews

★★★★★ 1/5

Trustpilot

Strood branch dreadfull.

Strood branch dreadfull.They bang on how good they are all they want is you to sign up to sell with them.I wanted to view a property with them Nancie said it was 10 days before we could see a property. I said I would like to buy and sell with same agents. Funny they could value our house following day. Wrote a letter and delivered by hand saying what I was looking for no response Then find 2 suitable bungalows ask to view was told 10 days before I can view.Found a 3rd property e mailed Nancie twice does not even reply.I guess the sellers fee must be £5000+ and people are marketing property with them and have no idea they are making them wait 10 days to viewDecided no point even looking with this company anymore.We have sold our property via Ewe move fantastic service from first phone call sold in under 48 hours

Andy · 16 April 2021

★★★★★ 5/5

Trustpilot

Brilliant team and amazing job

Brilliant team and amazing job. They have been so helpful and very professional. Great communication and supporting throughout the sale and purchase. This is my second time using their service and would definitely recommend to others! Biggest thank you to all of the team !

Greta · 11 July 2024

★★★★★ 2/5

Trustpilot

Rude service representatives

I engaged with Robinson Jackson a couple of times for sales enquiries and to view properties. I found their service representatives very rude and dismissive, visibly annoyed at my enquiries over the telephone. On top of that, following my contact with them, I was added to their mailing list without being asked for explicit consent.Although they seem to have a good grip on the local market offering, I believe they should really do an effort to improve their customer service.

Rena · 29 March 2021

★★★★★ 1/5

Trustpilot

Worse experience of my life they let a…

Worse experience of my life they let a house out to me with human faeces down the toilet as well as a mouse/rat in the property where my kids have got I'll and so much moreThey didn't check the home properly before letting as there was underwear let from previous tnt I have all photos to back up

Hope · 4 October 2023

★★★★★ 5/5

Google

Excellent team to work with they have been with me every step of the way, thanks to Gary, Jane and Dexter.PositiveResponsiveness, Quality, Professionalism, Value

Kiesha-Amanda · 10 June 2022

★★★★★ 5/5

Google

I have sold through the Northumberland Heath branch of Robinson Jackson twice now and have had nothing but great service, help and understanding. Highly recommend.

Ellis · 13 October 2023

★★★★★ 5/5

Trustpilot

Best Estate agent in area!

This is the third time we have used Michael Robinson and Jackson and each time they have been excellent. Sold our house(s) each time within two weeks, to buyers who were genuine.The sales progressor kept us informed throughout the sale(s) and pushed the buyers solicitor when required.Kept us informed by email and telephone.They are slightly more expensive than some but it’s a price worth paying in our opinion.Great service, great marketing and great staff (during this very difficult time).Thank you! (Once Again)

Nick · 29 November 2020

★★★★★ 1/5

Trustpilot

Not helpful at all

Me and my husband was trying to rent a property via Robinson Jackson, we found a property on Rightmove and called, the number on rightmove is their help desk and the lady there said she's putting us in contact with one of their agents but just didn't. After we finally started the enquiry, we were asked to provide our own credit own credit check and we have to put in sooo much personal info into a website we don't really trust. They also specified Experian identity to use for credit check which made the renting process so hard. We had to give up the property in the end.

Simeng · 23 November 2020

★★★★★ 1/5

Trustpilot

Absolute bell ends from the welling…

Absolute bell ends from the welling branch Tony and scott could manage the toilet ques let allow be management. How a company can have these 2 represent them is beyond me. Just shows the standards they have. See below not just me look at all the reviews and the sad thing is no one even above them cares. Be very careful as they also take back handers from property developers so they will constantly lie above properties and offer. Very unprofessional, very poor communication skills and will make buying your home a nightmare. Stay away from welling branch and try others if really desperate but believe me and the others who have written on here they are a disgrace. More like the chuckle brothers or dumb and dumber. The 1 star is way too high for this company. Buying a home is meant to be a pleasant experience and not a peasant experience. Shocking communication skills, no customer service skills, i am very surprised that the so called directors/partners conduct themselves in the same manner and there is a very poor complaints procedure. Customer reviews mean nothing to this company as if they did they would do something about the clowns they have in their welling office. I really hope no one goes through the experience i have with them and also i would urge you to put a review up so people can see how terrible they are. Most good reviews will be from people selling their homes but look at the one looking to buy?? They may advertise as they have the most properties but they forgot to state they have the worst service and no care attitude. Absolute disgrace which i can understand from the sales manager as he thinks he is a big boy with a promotion on the cards but if u promote someone like that to branch manager shows the quality you hire. I would have expected better from the Branch manager but his head is stuck up Scotts a*** and he is struggling to pull it out. For someone to take the time to write this long review imagine how much they must have pissed them off.If you do see a property you really like try other branches to avoid disappointment as i cannot comment on their services but welling is an absolute joke full of clowns who think they represent themselves and not the company who pay their wages.

Rohan · 28 October 2020

★★★★★ 1/5

Trustpilot

Absolutely Rubbish

They were managing (fully managed) my buy to let property. 1. They found a tenant with lower than market price, but they said the tenants are excellent people. Once the tenant left, I realised they had damaged the property, left a lot of rubbish, they destroyed an arch in the garden, etc. 2. During tenancy, with high frequency I had to pay for Robinson Jackson's contractors to repair various things, repeatedly, e.g., the lock for the door to the garden, or toilet, leaking etc. Every time I paid for a proper repairmen, but the problems kept repeating. Every time I complained why these problems are repeating, they said the contractor (their own contractor) knows me and he would call me to explain, which never did!3. Once the tenants left, the money that I could recover for damages was much less than what I had to pay for Robinson Jackson to repair the damages. 4. Theft by their contractors: They contractor charged me, about £400 for arch, they sent me picture that they have installed it. Due to lock down, I did not personally went to look. However, when the new estate agent company (Your Move) sent picture of the garden, I noticed the arch is missing. I have been chasing Robinson and Jackson for months to get my money back, every time they say we do not work with that contractor anymore. They say they need to get hold of him to see what happened. Nowadays, it seems somehow they know I am calling them and they do not pick up the phone!

Manny · 23 September 2020

★★★★★ 1/5

Trustpilot

Please for your own sake, steer clear

They quite literally could not be any more incompetent if they tried. It took them nearly a week to fix our boiler when we had no hot water. I should’ve known they weren’t going to be good when we showed up to pick up keys on our moving in day and they hadn’t even cut enough keys for the 3 of us. But in a nice cyclical nature, when my flatmate dropped off keys when we moved out, they had no idea we were moving out either.

Liam · 24 August 2020

★★★★★ 1/5

Trustpilot

No deposit back after 15 days, rude staff

No deposit back after 15 days. Agent disputing false details missing and charging net curtain £20, sink plugs£5, to glue small carpet corner £20!! No receits provided just link to amazon. No proves for what they want money. Didn't refund me a penny, not even the agreed amount.Trust me they are the worst - Branch Rainham, Kelly manager. The management team never listen, never to get hold of for complaintsI had to go to tenacy protection scheme and now on process with OmbudsmanWorse agency ever

Ancuta · 12 July 2020

★★★★★ 1/5

Trustpilot

No deposit back after 15 days, rude staff

No deposit back after 15 days. Agent disputing false details missing and charging net curtain £20, sink plugs£5, to glue small carpet corner £20!! No receits provided just link to amazon. No proves for what they want money. Didn't refund me a penny, not even the agreed amount.Trust me they are the worst - Branch Rainham, Kelly manager. The management team never listen, never to get hold of for complaintsI had to go to tenacy protection scheme and now on process with OmbudsmanWorse agency ever

Diana · 12 July 2020

★★★★★ 5/5

Google

Quite a difficult property to sell on behalf of my late parents ... very run down ex-council house. Wanted a quick sale but was let down by my first agents who really didn't try hard to sell it. When i went to Robinson Jackson at Northumberland Heath, Kent, they listened to my concerns, were realistic about pricing and went full out to sell it for me. Very proactive in getting in viewers, always kept me informed of progress. Likewise once we secured a buyer ... again very efficient, pushed things through on both sides for a quick sale, always updating me. All the staff at that branch excellent at what they do and lovely to deal with. Cannot recommend them highly enough.

Sonia · 10 June 2020

★★★★★ 5/5

Google

Jane was brilliant, thank you so much. I would highly recommend.

Tinu · 10 June 2023

★★★★★ 1/5

Trustpilot

COMPLETELY UNPROFESSIONAL

I was the buyer of a flat marketed by them. They delayed everything so much, gave incorrect information about the lease and service charges, and mistakenly copied me in on an email from the manager to a colleague saying I was mad and to ignore me. I was mad in that I was mad about the lack of service or any professional standards at all, which nearly lost me a good buyer.

Kerry · 15 December 2021

★★★★★ 5/5

Trustpilot

Just moved into my property and this…

Just moved into my property and this team Fel Chloe Xanthe Hollie and Janet helped me to move in with ease. Can you believe I had no stress. Thank you guys - I'm happy.

Elaine · 25 October 2024

★★★★★ 5/5

Google

Fantastic service, from start to finish at the Bexley Road, Erith. We decided to sell our Shared ownership property, and Garry and Dexter, sold the property within 3 days!! Much to our amazement as we were on a time limit with our purchase. They vetted the buyer spot on to make sure they could proceed. It was then handed, to Jane Wilkinson, who chased the solicitors, Orbit, everyone, until completion. She held my hand right through our first property sale. Fantastic service, and I highly recommend them. They delivered the service, professionalism, and efficiency we need to get the deal done. 5 Star!!!

Nicola · 11 June 2019

★★★★★ 2/5

Trustpilot

Not good enough to warrant the commission charges !

5 Stars to Tracey in the progress department, THANK YOU for all your help and understanding with our sale, you were fantastic particularly when things got very frustrating. Keep up the good work, you are an asset to Robinson Jackson.If I was giving a rating for Robinson Jackson in general it would be a 2 Star rating, without Tracey I would have withdrawn the sale. I don’t believe we were given the best advice regarding our Buyer, and feel the commission we paid was too high regarding the service we received, I could have done the same myself. The house we was selling was chain free, empty, freehold and in a good location. We have sold two previous properties through Robinson Jackson and was happy with the service, hence returning, we also used the Solicitors they work alongside of, who proved to be inadequate, to the point we had to have the Solicitor working on our sale replaced with another! The Solicitor our Buyer used was also appalling, maybe it’s Solictors in general. At one point I received an email at 10.45 PM on a Friday night stating something regarding the property which caused me not to sleep, and being a Friday could not talk to anyone until the Monday! I never did receive an explanation as to why this was sent at 10.45 pm.

Julie · 20 May 2019

★★★★★ 1/5

Trustpilot

Avoid like the plague

Avoid like the plague! Renting from them and they never send anyone for any problems. The last straw was today!! We have ONE toilet in the house between 3 adults, and the flush has broken, so we have no working toilet in our house! We called up Robinson Jackson and they didn't see this as an emergency and will be sending someone "probably" a day later. NO working toilet and it's not an emergency?? And get this... their solution? "Use a bucket" - I kid you not, the person at the branch suggested we use a bloody bucket as the toilet! I will be taking this matter to a higher authority, but this is just absolutely unacceptable!!

Shohan · 8 April 2019

★★★★★ 1/5

Trustpilot

Absolute cowboys - Don't care about you as a customer - Just after maximum income they can make

Absolute cowboys - Accepted my offer on a property and just when I filed mortgage application and set everything in motion with lender, solicitor and others involved, these dudes came back asking to up the offer amount, not once, not twice but thrice till I decided to pull out of the deal. They clearly don't and wont represent your interest and all they care about is the max return they make on a sale. It's my first property and these sharks just tried to kill my dream of buying a dream home... their loss as other options have now come up. I have always heard several bad stories about sales/letting agents and this first time experience has just confirmed everything I hear about them. Wish I looked on here before even venturing into this whole sad ending rubbish. I know not to deal with Robinson Jackson in the near or distance future.

Ola · 15 October 2018

★★★★★ 5/5

Trustpilot

Fantastic service, highly recomend.

Fantastic service, from start to finish at the Bexley Road, Erith branch. We decided to sell our Shared ownership property, and Garry and Dexter, sold the property within 3 days!! Much to our amazement as we were on a time limit with our onward purchase, they delivered on everything they said on the valuation. They vetted the buyer spot on to make sure they could proceed. It was then handed, to Jane Wilkinson, who chased the solicitors, Orbit, everyone, until completion. She held my hand right through our first property sale. Fantastic service, and I highly recommend them. They delivered the service, professionalism, and efficiency we needed to get the deal done. 5 Star!!!

Nicola · 11 October 2018

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs

Avoid this agency at all costs. They seem eager to please at first but the minute you're tied in they will cause you hours of stress and misery. We were told numerous lies at and following the viewing - whatever it took to get us interested. None of the cleaning/work previously discussed was done before the move in date and it has been like pulling teeth to get anything done ever since. Like some other reviewers we spent hours doing this work ourselves as a result. Staff seem completely uninterested in the welfare of tenants or the condition of the property.

MarchHare · 21 August 2018

★★★★★ 1/5

Trustpilot

Totally time wasting!!!

Totally time wasting!!!I stoped my work and went to see 1 of the house they are selling,l did like it and same day l dropped offer and they accepted my offer;it was Friday afternoon...they asked my paperwork’s and solicitor letters etc...but it was weekend and l got contacted with solicitor on Monday morning and get it ready mortgage letters and bank statements...but guess what??They called Tuesday morning and said;l was late and someone gave better then my offer and they have to cancel it???is that joke...???If you want more money why did you accept my offer??If you accept it why are you trying get more offers??TOTALY TIME WASTERS Sorry...

Route · 7 August 2018