Trusted Agent profile · Bexley
★★★★★
573 reviews across 3 platforms
67 Mayplace Road East, Bexleyheath, DA7 6EA, DA7 6EA
Hunters Personal Head Office's office in Bexley, at 67 Mayplace Road East, is rated 2.4 out of 5 across 573 reviews on three platforms, including 44 Google reviews rated 4.8.
Every review we hold for the Bexley office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing service for landlords.
I am a landlord with several properties in Sutton Coldfield. This was the first time that we had used Hunters, and what a pleasant surprise it was. The speed and efficiency with which they found a new tenant amazed us, and their charges were considerable less than other agents. Sharon was outstanding, made every step easy and was a pleasure to deal with. If you are a landlord then I highly recommend this team.
1/5
TrustpilotWe feel the agent did not convey our…
Hunters, Carlisle Branch.We feel the agent did not convey our offer correctly to the vendor, telling them we had met their price without including the proviso that we had made that our increased offer was to include contents and furnishings to the value of £5,000. Therefore the vendors thought we had met their price while we thought we had negotiated some furnishings for the property. This we feel was dishonest and caused embarrasment and problems when finalising the sale through the solicitors.
1/5
TrustpilotSo unprofessional
So unprofessional. Middlesbrough- Teesside Lettings branch cancelled my viewings on the same day just an hour before the appointment with a lame reason of not confirming it via an email when the appointments are usually confirmed by phones. Also no necessary information about the property was given a week ago while I booked the appointments but today after them sending me appointment cancellation emails. I had cancelled my plans for today as I had 2 appointments with them. Staff has no manners to talk to a client, the way of sending emails is so casual and informal. They offered me appointment for the next day when I specifically requested for an appointment for today itself a week ago. I just told them I don’t want to go ahead with such unprofessional company. Management needs some training so do the staff in dealing with the clients.
1/5
TrustpilotReally poor service from Allison…
Really poor service from Allison (Sutton branch) where she failed to assist with referencing as she failed to understand how self-employment is orchestrated via accountants. She did not acknowledge my income despite having 2 years rent in my savings account as proof of funds and a impeccable credit rating, not to mention 25yr working history.
5/5
TrustpilotHunters Harrogate
Hunters HarrogateLooking at the reviews here, it seems that people either love or loathe Hunters, so I assume their service varies by branch. However, I can't recommend Hunters in Harrogate highly enough - particularly our agent Sam Newby. Our property sold the day we instructed Hunters without it even going onto Rightmove! Of course, not everyone can expect their house to sell so quickly, but what made the difference to us was that Sam Newby had a client who was looking for similar properties. Sam told her our house had just come on the market and encouraged her to view it. She fell in love with the house and made an offer almost immediately! Good, old-fashioned agency, as Sam called it. Sam's work didn't finish there. He was available to contact at any time - even evenings. At times he was the only person we could get to speak to when the inevitable issues arose, and he always sorted out the problems. As we were approaching exchange, Sam was on holiday, but he still said we could phone him if there were any issues, which we needed to, and he responded with his usual good humour and helpful attitude. Thanks to Sam, our worries were alleviated and our sale went through smoothly in the end. If you are selling in the Harrogate area, the I wholeheartedly recommend Hunters.
1/5
TrustpilotDishonest, incompetent and terrible attitude
Should you choose this letting agents here are a few things you can expect as routine:1) Lying about the status of properties on the market and deliberately misleading all parties on the status of such properties.2) Arranging appointments to view properties that they don't even turn up to meet you at.3) Cocky, arrogant and sarcastic customer service. They really do not care AT ALL!Literally the worst letting agent you could ever choose to instruct. As you can see from the other reviews, dishonesty, incompetence and terrible staff attitudes are a feature. There is a reason for that. Be warned.
1/5
TrustpilotIf there was a minus it would be -5...
If there was a minus it would be -5.... throughout our tenancy of 6 years over paying by £250 per month as the property was supposed to be ‘managed’ haha 😆 we have now moved out and lo and behold are going to have to instruct solicitors to recover our deposit. They claimed we have made ‘modifications ‘ and want to recover the cost to remove (a herb garden - which we left, a shoe store in a cupboard that is useless it won’t even store a vaccum)... they left us without working toilets for 3 months at a time on 2 separate occasions and are sloooooowwww to react to any of our requests for maintenance. Where is our protection as tenants... ? We professionally cleaned the house ‘top to bottom’ and still they find fault when the property was FILTHY on our arrival (we have photographic evidence) !! We moved from Camberley to Harrogate and they made our removals men wait (in our opinion on purpose) so that we were pressured to sign all these pages of documentation on the morning we were moving in... sound good? They are liars and cheats... we played fair they DON’T... be prepared to fight on ... we will.. see you in court it’s gonna cost you..........
2/5
GoogleThe sale moved quickly, but that was mainly because I did all the photos myself because the ones they took were awful, and I made the floorplan because they would have taken weeks. They wrote the advert and it had spelling mistakes and errors in it - I had to tell them to take it down and change several parts. When they did viewings they turned people away because they wanted to get back to the shop. They didn't think I'd find out, but I was checking my security cameras. They are cheap relative to most other agents and the due diligence they did on checking deposits of people making offers etc was good. Sales progression was almost non existent and there was no upselling but I do believe I got more with them than I would have with the likes of Purple Bricks, but the fact I paid them double that of my solicitor when they did only a few hours of work is painful to accept.
Hi Patrick, we are very sorry to hear you are not happy with the service provided. We take your points very seriously as we strive to give the best experience possible. Our office is now under new management and can assure you all the staff here provide a professional service. We are sorry that your experience wasn't how you would expect it to be but should you need our services in the future, our new team will hopefully be able to change your concerns. I would like to wish you the best for the future.
1/5
TrustpilotHunters Manchester Property Management
Hunters Manchester Office managed an up-market property for me in the city centre.It was far from a good experience. At best i felt the service provided was 'best efforts' rather than coordinated and professional.If they could make an error (sometimes repeatedly) they would, which meant I ended up continually monitoring things and lost money as a result.Contacting Hunters was at times very hit and miss, and repeated attempts to speak to their regional manager when unresolved issues arose was met with silence.In my opinion there are better options out there for managing your property. I'd never go back to Hunters Manchester .
1/5
TrustpilotHunters Belmont Circle
Called Hunters Belmont Circle to arrange a valuation of my home. They asked me the reason for wanting to sell and when I told them it was because we're divorcing the representative immediately turned frosty and said they charge for valuations if your selling due to divorce. Imagine you're presented with a very devastating and traumatic life event, and then the pariahs come a hunting to see if they too can make a profit out of someone else's misery. Shameful.
1/5
TrustpilotWhy all the complications?
Tried to book a viewing online of a property in South Shields. I received multiple text messages and emails asking me to complete a further questionnaire before they could proceed. This questionnaire then appears to have prompted another questionnaire (with multiple further texts and emails), which looked like it was going to try and book me in for a property valuation of my current home. I decided instead to call and try and book a viewing. The gentleman who answered seemed thoroughly disinterested and told me viewings could only be booked for weekdays, and only during the hours of 9am to 5pm. I explained that I work during those hours (as most people do, I would suspect) and he said, 'Ok then, bye' and terminated the call.Not sure exactly how anyone is supposed to view a property with Hunters.
1/5
TrustpilotExtremely bad experience with Unprofessional and Rude people... Preston Road Wembley branch
Preston Road Wembley BranchI regret to say that my experience with your service has been extremely disappointing. The level of unprofessionalism displayed throughout the process was astounding. From misleading information to outright lies, it became clear that your team was not transparent or trustworthy from the start.Unfortunately, after the deal was finalized, your true nature became even more evident. The promises made prior to the transaction were not upheld, and your team showed a blatant disregard for customer satisfaction. I would strongly caution anyone against working with your company.Thank you for making this an experience I will never forget, but for all the wrong reasons.
5/5
TrustpilotWe would like to thank the Stourbridge…
We would like to thank the Stourbridge team, especially Jack & Ellie for their continued help and support during the time of selling our mums house. They were very professional and communicated with us on a regular basis keeping us informed of the progress of the sale. We would have no hesitation in recommending the Stourbridge team in the future. Anne Verlander & Ruth Jones
1/5
TrustpilotCondescending, rude and just arrogant
Well what can I say, house came on the market Friday, sent a email requesting a virtual viewing Friday evening, as we are relocating from overseas. I then get a email from Charlotte on Saturday morning saying we are fully booked…. I reply saying how can you be fully booked for a virtual viewing? ….Surely you are there showing people around so how hard would it have been to have WhatsApp me for 5 mins to walk around the house between viewings. What response did I get … nothing not even an acknowledgment! Totally ghosted. This just shows the contempt these guys hold for potential tenants. Funny as I lived in York over 10yrs ago and hunters were the agent to avoid, seems to me nothing has changed Avoid these clowns at all costs and if you have the misfortune to have to deal with Charlotte well good luck.
1/5
TrustpilotDisrespectful, condescending, argumentative agent
We viewed a house with Hunters Plaistow and after seeing probably over 60 properties by now I've never come across such a disrespectful, condescending, argumentative agent.He had a very well rehearsed pitch and seemed irritated by us ruining it with any questions or comments. We couldn't even discuss amongst ourselves without him interjecting to explain that actually it was better this way if we really thought about it. Like we commented that it was too bad a huge extension took up almost the whole garden and got a lecture on why we were wrong and wouldn't use the garden much anyway so the second dining room was better.He got really cagey when we asked why the owners were selling (the answer was basically "what does it matter?" And that it was none of our business). He was very defensive and outright rude when we asked if he could tell us anything about the neighbours, saying that it didn't matter, there are no disputes (strange that that is where his head immediately went to), why did we want to know that, and he "wasn't going to waste his time asking the owners a question like that" for us unless we made an offer. These are very basic questions and every other agent we've ever seen has happily answered or asked the owner. It is the agent's job to pass on questions to the owner.Your neighbours make or break your life. If I'm buying a house with a house full of students next door etc. I want to know about it.This agent has no people skills, no respect for customers, no business being in a job like this. We contacted the Plaistow office to complain about the way we were treated and they couldn't have cared less, fobbed us off with "his manager will call you back", never did, so they're probably all like that.We will avoid Hunters like the plague now, no matter what else they're selling.Avoid viewing or selling with them!
5/5
TrustpilotThank you so much to Rob
Thank you so much to Rob, I believe, that’s his name for going the extra mile to get my wristwatch fixed. It had unfortunately come apart whilst they were trying to install a battery. I am eternally grateful as the watch was special to me. They were most apologetic and ensured that everything was done to get the thing up and working. So once again thank you for your excellent customer service.100%
1/5
TrustpilotUntrustworthy Service and No Accountability
I signed a tenancy agreement with Hunters Harborne, following a viewing conducted by their agent, Ellie, who assured me (both verbally and in writing) that the property would be thoroughly cleaned, and all mould issues addressed before my move-in. Before the move-in date, I sent additional emails stressing the importance of cleanliness and inquired if everything was in order. Ellie once again reassured me that all was well and added that any issues encountered after moving in would be promptly resolved by the landlord.The reality, however, was appalling. Upon entering the property, I was met with dirt, dust, and mould everywhere. The bathroom, kitchen and fridge were in an utterly unhygienic state, with mould and grime covering surfaces. The sofa was filthy full of sand and hair, the bathtub drainage was blocked, and there was no hot water in the bathroom sink with extremely low water pressure. The floors were covered in dust, and the washing machine was filled with mould and sludge.Given the uninhabitable condition of the flat, I was forced to spend my first night in a hotel. When I raised these concerns with Hunters, reminding them of their prior assurances, I received nothing but a hollow apology.On the second day, when I attempted to use the washing machine, I discovered that the wastewater from the machine was being discharged directly into the kitchen sink, utterly unacceptable!Despite countless complaints and insisting that the property was unfit for habitation, Hunters’ only response was, ‘It’s a let-only property; we just facilitate the rental. We know and trust the landlord.’ Eventually, the landlords agreed to terminate the tenancy and refund the rent, leading me to vacate the property immediately. the landlords have been ignoring my messages and emails for over two months. Finally they returned part of the rent after many calls and emails.Throughout this ordeal, Hunters (from the agents to the director) did absolutely nothing to assist, and instead, they went silent and re-advertised the same property for rent!
5/5
TrustpilotCouldn't recommend more!
I would highly recommend Jake from Hunters Bishopsworth for being professional and attentive with our sale and purchase.Although he was unable to help us due to the locality of our property, he put us in touch with Adam at the Portishead branch straight away. Adam then assisted us from start to finish and provided an excellent service 🌟 Couldn't recommend more!
1/5
TrustpilotAbsolutely the worst estate agents
Absolutely the worst estate agents , I booked a flat viewing at 4:45pm on Friday evening , I was left a voice message in the morning asking if I couldn’t attend please let them know, I was attending so not necessary, I drove for 50 mins in rush hour traffic and got to the property about 4:47 pm 2 mins late, on the travel over I phoned up the company 4 times leaving messages saying I will be slightly late no answer, when I go to the property the agent wasn’t there , no phone call to my mobile at any point, I knocked on the door and the owners were there very surprised to see me 🤔🤔 I said hi I have a viewing which they replied oh we didn’t know and there has been no agent there today waiting for me, it was very awkward looking around and then I left, the whole situation was a joke how DARE YOU treat potential renters/buyers that way not even turning up and even letting the owners know, waste of my travel time and petrol money , email the agents and they replied back there was someone there but because u was 2 min late they left as there to busy to wait, CROCK of S**t no one was there confirmed bye the owners, I really hope your company goes bust and u all lose your jobs , I should of look at the reviews on here before contacting your agency as there shocking and the worst Iv ever see. For a company Shameful Sharon mcevoy rude lady stay clear
1/5
TrustpilotHunters
Hunters- Wallasey branchHunters- Wallasey branch. Horrendous. Absolutely no compassion or care during Covid-19. Even though the landlord is probably taken advantage of his mortgage holidays. Had no working fire alarms since February!!! Don’t reply to emails or answer the phone. DO NOT RENT OFF THESE. House was filthy when we moved in took me 4 days to clean before stuff could be moved in- told them this and they just said rented as seen.
1/5
TrustpilotAlex Wilson - Stalybridge
Alex Wilson, the franchisee of Hunters, is not somebody I would suggest you trusting either with the sale of your house, leasing as a landlord or as a tenant. For over 7 days Alex has allowed a flashing floodlight on his property to consistently shine into our home meaning that myself and my three small children have had very little sleep. Despite our pleas for him to fix it and a police officer attending to ask him to resolve it he outright refuses to. He claims he only knows one electrician - who is on holiday - and will not be able to fix it for a further week. He claims no one else is able to. So that is how he behaves with his neighbour so imagine if you had an issue as a landlord or tenant. Absolutely appalling behaviour from someone I used to call a close family friend. Very sad to be treated this way and extremely disappointed in his conduct.
1/5
TrustpilotAvoid at all costs. The worst of the worst!
Couldn't have come across worse agents. Took two months to get the house on the market because of continuous delays with contracts, photos and communications. Extremely unresponsive overall, would sometimes have to call for weeks to get an answer or an update. The agents come to house viewings without knowing anything about the house and they lie more than any service provider I've ever dealt with. The absolute bottom of the barrel of estate agents. Avoid at all costs!
1/5
TrustpilotIf I could give zero stars or negative
If I could give zero stars or even negative stars, I would. From renting the property, collecting the keys, discussing the lease renewal, to the recent issue with rent payments, it has been a complete disaster.When I first viewed the property, I told the agent at Hunter that my current lease was ending soon and I needed to speed up the process of getting the keys. The agent assured me it would be fine and agreed to hand over the keys on Monday. However, I spent the entire Monday chasing them from morning to evening, even going to their office, but still didn’t get the keys. When I arrived at their office, they told me some documents weren’t signed. I couldn’t believe they only realized this after I had to show up in person. The next day, I contacted them again in the morning, and once again, they weren’t ready. It wasn't until late Tuesday, right before their office closed, that I finally got the keys.A year later, when it was time to renew, Hunter told me the landlord agreed not to raise the rent, and I immediately accepted. They sent over the renewal documents, but before I could sign and return them, they called the next day saying the landlord had changed their mind and wanted to increase the rent by £200. I was shocked. How could they go back on their word? Hunter even insisted that the landlord had the right to do so because there were still two weeks before the lease renewal, otherwise, the landlord could end the tenancy. This felt like bullying, but I had no choice but to agree.Yesterday, I received the payment invoice for the renewal, but the amount listed was still the old rent. Since they issued the invoice, I paid the amount stated. Today, they realized their mistake and sent me an email asking for the remaining balance, even rushing me to pay immediately. I was at work at the time, so I couldn’t make the payment right away. Later, Hunter's agency called me, and instead of being polite, they demanded I pay as soon as possible. I told them I was working and couldn’t pay immediately, and that it was their mistake, not mine. They insisted I pay after work, but I had other commitments. I can’t believe they made the mistake but still had such a rude attitude.I will never use this company again, and I hope they go out of business to avoid further damaging the reputation of service companies in the UK.
5/5
TrustpilotHunters Bridlington
Hunters Bridlington Id like to highly recommend Hunters Bridlington. Even though I wasn't a customer as my agent let me down, Beth Jackson has gone above and beyond, she has been amazing in reducing the stress we had purchasing our property. She kept in contact with on on a regular basis, chased our chain which she didn't have to do. If I could give beth and the team at Bridlington 10 stars 🌟 I would. Absolutely outstanding serive and professional through and through. Well done everyone 👏 you are the best.💯🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟✅️
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