Hunters Personal Head Office reviews

★★★★★ 5/5

Trustpilot

I recently bought a property through…

I recently bought a property through Darren, and he was excellent from start to finish. He is a straight-talking, no-nonsense agent who tells it like it is and doesn't waste your time. He made the entire purchasing process smooth, transparent, and completely stress-free. If you want an agent who gets the job done without the usual fluff, I highly recommend Darren from Hayes branch

Nelly · 13 September 2026

★★★★★ 5/5

Trustpilot

Excellent experience with Hunters

We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.

Joe · 8 June 2026

★★★★★ 5/5

Trustpilot

5 star Estate Agents

We had issues with another local Estate Agent . Max at Hunters went above and beyond to prove good, in fact great , Trustworthy Estate Agents exist. Max went above and beyond to deliver an exceptional first class service, made everything easy to follow in laymans terms, and was a pleasure to interact with. Very efficient, superb service and exceeded our expectations. Hunters secured a buyer for our flat within 11 days and to exact Market Value they recommended.

Adele · 26 March 2026

★★★★★ 1/5

Trustpilot

One of my worst experience buying a house from hunters

One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced

HQ · 24 February 2026

★★★★★ 5/5

Google

The staff at hunters made it alot easier as I didn't live locally & the trust worthy staff were more than happy to deal with more less everything. I'd definitely use Hunter Bexley again as I was extremely happy with the sale & could ask for more . The friendly & helpful staff made it straight forward & easy sale .Many thanks to Rob & Michael .

Robert · 10 July 2025

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Google

The whole team at Hunters Bexleyheath were extremely helpful during the whole moving process. We had several buyers pull out before finally completing which was a stressful time, but the team were quick to get new viewings booked in and ultimately found a buyer for our property. They kept us informed as best as possible and we are grateful to them for making our move possible.

Ed · 18 June 2025

★★★★★ 5/5

Trustpilot

Thank you Kim from Chapeltown Hunters

Kim Jones from the Chapeltown Sheffield Hunters sold my house for me. She was extremely professional and knowledgable of every aspect of the sale. She was my rock throughout the whole process. Thank you Kim and the rest of the Hunters team for your support

Susan · 2 September 2026

★★★★★ 5/5

Trustpilot

Very happy with Darren Bailey who…

Very happy with Darren Bailey who handled the sale of our house in Hayes, Middx. He was helpful, understanding and patient throughout, as well as being a good communicator. I would also like to commend Demi who did most of the viewings. Very happy to recommend Hunter’s.

Eileen · 19 August 2026

★★★★★ 5/5

Trustpilot

Hunters Letting Sutton Coldfield

Hunters Letting Sutton Coldfield have let my property for several years now. They have found excellent tenants that have been right for the property. I like their approach to communication and work. They have always been professional and efficient when dealing with me and finding new tenants. They are straight to the point and quick on the work in hand. The team are easy to communicate with and Sharon is exceptional. I have used several letting agents over the years and Sharon and her team are easily the best. I can not praise them enough.

Julie · 10 October 2025

★★★★★ 5/5

Google

We would like to thank Rob and Michael for helping us with our property purchase. They went above and beyond from viewings through to completion, and made every effort to keep us updated when things seemed to slow down (beyond their control). Their easy going communication style and willingness to help made our house buying process easier to endure - massive thanks again!

J · 19 April 2025

★★★★★ 1/5

Trustpilot

Poor service & communication

As a non-UK resident landlord who had used Hunters York for their tenant-find service before, I approached their lettings manager about the criteria for a rent review in the case of referral to a tribunal . She said that she didn´t know what the criteria would be and suggested £100 pcm without any reference to the value of the property or period since the rent was last reviewed. She was quite unwilling and defensive about discussing the issue further. I found out later from ChatGPT that the criteria for rent reviews is the current market rent which in our case would have indicated an increase of at least £500pcm since last reviewed over three years ago. Several weeks later, after our tenants gave notice, I enquired for a quotation to use their tenant-find service and had no reply. It´s possible that they no longer offer a "tenant-find" service for non-UK residents landlords, (only a fully managed service which we don't need or want) even for previous clients, but it was annoying to have no reply.

Andrew · 16 September 2026

★★★★★ 5/5

Trustpilot

Excellant service

Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.

Barbara · 1 June 2026

★★★★★ 5/5

Trustpilot

Wish I could give more stars

Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟

Sally.littlehotmail.co.uk · 4 September 2025

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 1/5

Trustpilot

HUNTERS BLACKPOOL- Waste of space

If you ever need a letting agent to look after your property, give this shower a wide berth. All they do is take their commission every month. I used them for around 10 years to look after my property and they only ever carried out one inspection during that time. They never accept any responsibility for any issues,they never reply to any emails whatsoever,they are a total waste of time and space. Look elsewhere if you need a proper service provider because Hunters Blackpool most certainly is not in my opinion.

Len · 10 July 2026

★★★★★ 5/5

Google

Michael has just helped us complete on the sale of our house. Firstly, what a nice person! (jokes need a bit of work!) Very professional but not in an intimidating way. Friendly and personable . House was sold within less than 2 weeks. He kept us informed along the journey and went out of his way to ease concerns. and wobbles i had right before completion. I pesonally never had any dealings with other members of the team but my ex husband did and said they were great too. Would definitely recommend. Thank you for helping us!

Jenny · 24 October 2023

★★★★★ 5/5

Google

We decided to put our house on the market last June and invited 4 estate agents to quote. We chose to sell our house through Hunters based on a various factors. Michael was a friendly genuine guy who was not pushy or arrogant when quoting, which made the experience more personal. Also gave the lowest commission rate. From the very start of the process we were kept updated and things moved really quickly. We had an open house within the first week and accepted an offer straight away. Unfortunately the buyer pulled out after 6 weeks so we had to put the house back on the market. Again Hunters found another buyer within 2 weeks. The whole team (Michael, Jackie & Rob) worked really hard to sell our house during a difficult house buying/selling market time and I had complete confidence in Hunters even when our chain broke in November, they kept us going. We finally exchanged and moved at beginning of Feb. They say moving is a stressful experience and yes it is, but having the right team to support your move is essential. This is why I highly recommend Hunters to sell your house. Total professionals and a lovely group of people to work with.

Ruth · 24 October 2023

★★★★★ 5/5

Google

We've just sold our house through Hunters, and we appointed them because we used them to sell our previous house 9 years ago. We had a very positive experience the first time round so we appointed them again, and we've had a very positive experience with this more recent sale. Michael and the team have been very attentive, they always return calls and they put in the hours, they are honest, experienced and knowledgable about all aspects of selling a house. They offer helpful and supportive guidance. We wouldn't hesitate to recommend Hunters to friends and family.

Sharon · 24 October 2023

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 1/5

Trustpilot

Placed an offer of the full asking…

Placed an offer of the full asking price on a property in Sutton Coldfield. It was a one bedroom 1st floor flat in Wylde Green and I fell in love with it. The Agent said she had already had an offer in the morning. Despite the property being on the market for several weeks. She indicated that my offer was higher and she would put it to the vendor. Later that day she came back to me to say that the vendor had accepted the lower offer as the vendor stated that the buyer that visited in the morning of the same day was paying cash and that the vendor felt it was a more reliable offer as one sale had already fell through. I offered to take the full asking price around to the local branch in cash and asked if that would prove to the vendor that I was an honorable buyer. No reply from Hunters. Therefore this furthers my reluctance to use any of the “reputable” estate agents to ever sell any of my properties. Absolutely disgusting. I put my money where my mouth is and it was ignored. Don’t touch them if you’re a vendor !!!! You might get less than you expected for your property. I sometimes think it’s the estate agent who decides who’s buying the property and not the vendor.

John · 11 May 2026