Hunters Personal Head Office Bexley reviews

★★★★★ 1/5

Trustpilot

Hunters P'Head - Terrible customer service!

My recent experience with Hunters (Portishead) has been very poor and unfortunately, due to terrible customer service, I will avoid ever dealing with the company again. I thought it may be wise to share this review as I genuinely feel houses may not be selling in our area due to a certain persons 'selling techniques'. Every phonecall before and after our viewing with this person was incredibly frustrating. They were very rude, abrupt and patronising. During the viewing both me and my partner were almost cringing at the 'selling technique' , it was all about him and his contacts, very much a bragging opportunity. This was followed with a very patronising quick fire lesson on 'how to sell a house'. If the agent had bothered to actually ask questions about us, he would have learnt that one of us had very extensive property sales experience. Similarly, by asking no questions about us, he didn't sell the house to us, he merely opened the door and identified what the rooms were. No attempt of selling the features to fit our needs, nothing. Whilst I initiated some questions about the property, the agent didn't answer me directly and would always look to my partner when speaking - we both picked up on this seperately and found it to be very rude and came across chauvinistic! The agent wrapped up the viewing by saying he had a cash buyer in next (as to try and scare us), we waited...and guess what, nobody arrived. During the multiple calls after out viewing (some were return calls to his voicemails) this particular agent would respond like he didn't have a clue who we were, (well if he had bothered to use his customer service skills perhaps his memory would have served him better) after re-highlighting who I was, I was faced with short answers in a 'you're wasting my time tone'. I left every phonecall seething at how rude this person really was.I think anyone who has dealt in any customer facing role understands that customer service is key, find out about your customer, what do they do, what are their needs, build a rapport etc.I appreciate we were only viewers but fast forward to us selling in the future - there wouldn't be a chance I would use them as my agent. Safe to say, I will not be dealing with Hunters again.

Natalie · 22 September 2019

★★★★★ 1/5

Trustpilot

MY ADVICE IS DO NOT USE HUNTERS LETTING…

MY ADVICE IS DO NOT USE HUNTERS LETTING IN PONTEFRACT!!!I would prefer to give NO stars to Hunters Letting Agents of Pontefract. They are a shambles, they dont follow best practice in terms of how they deal with those people that sign agreements with them. I rented a property in the area being charged £700 pcm for a 3 bedroom house WITH garage I was very specific I needed a garage. the house had this and i was informed that everything had been checked at the property when I went to sign the contract. Moved in no working cooker, fridge or freezer, had 3 water leaks from bathroom (that I didnt use) into living room. Also no ability to use the Garage as they didnt give me a remote control for it for nearly 3 months and when they did it would not open but I had a manual handle to wind up and down (but the garage was full of builders rubbish), but of course they said they had checked and it was ready to move into. At the end of the tenancy they deducted £90 from the deposit for pet hair in the main bedroom (Ihave a cat which was always sleeping in its bed on the ground floor plus dead flies on the living room floor). No monies back however for the lack of the garage!! I then overpaid by mistake a further months payment and instead of sending back the full amount of £700 the deducted monies for some reason, no explanation to me. THEY ARE NOT BIG ON COMMUNICATING!!! People may think this is not true, I can prove all of this - there is more but i simply cannot be bothered to put it here. Will be taking legal advice.

Linda · 5 September 2019

★★★★★ 1/5

Trustpilot

Accept no responsibility for misselling

When we purchased our house through Hunters they marketed the property as having a 1.5 acre plot. Since purchasing we have subsequently found out this 1.5 acres is actually less than 1 acre. We have raised this with Hunters who do not consider they have done anything wrong. We have gone through their escalation process for what it was worth and they refuse to accept any responsibility. We are taking further action to understand what laws Hunters have actually broken around misspelling but if anyone has any advice feel free to comment.

Phil · 30 August 2019

★★★★★ 1/5

Trustpilot

Feelings over facts

This review is about Hunters in Bingley (as they're all part of a franchise) and also Hunters head office (for the way that they dealt with my complaint).If there's one phrase that sums up Hunters it's "I'm sorry you feel like that". They did a poor job of marketing the property, and when these facts were brought to the attention of the staff and of the head office, the response was "I'm sorry that you feel that the property wasn't marketed effectively". I don't "feel" that, I "know" that, because it wasn't. I can tell that it wasn't because the property was listed on Rightmove as "another successful sale". If I'm reading those words on a property listing, I'm assuming that the property is not available.The word "sorry" was in the response to my complaint 7 times, and every single time it was followed by "that you feel/felt". At no point do they actually acknowledge any of the facts or apologise for anything themselves.In summary, it would appear that neither Hunters in Bingley or Hunters head office are actually sorry for anything they did (or failed to do) and they believe that the entire process was conducted within their standards (which says more about their standards than anything else I suppose). Complaints procedure is a complete waste of time

Matthew · 14 August 2019

★★★★★ 1/5

Trustpilot

Unprofessional manner received from the…

Unprofessional manner received from the estate agent. I have booked two appointments slots to view two properties. The estate did not call to cancel the appointment and did not turn up. Hope you will continue treating customer unfairly like this. I ll take further actions as you are regulated company. Very bad experience with the Hunters in 304 Rookery Rd, Handsworth, Birmingham B21 9QG. Disgusting behaviour

Lucy · 3 August 2022

★★★★★ 1/5

Trustpilot

This rating is for the Franchise of…

This rating is for the Franchise of Hunters in OXFORD.Please avoid them if you dont want to lose your money and temper. They do not provide a decent and trustworthy service. They take your money and then show their real face.I was willing to rent a property wherein they said everything is fine and so they took the money and then when I went to visit the apartment they said that the Landlord wants a Guarantor which is totally unfair and unacceptable and also needed a 1 year contract. I was willing to agree a 1 yr contract but even then they wanted a Guarantor. I was failry new to this country at that time and so I could not get someone to sign this. The Hunters has not given me back the money for this nor showed me any other property. They simply closed my file and even went so far of blocking my emails in their system and not picking my calls. This is not a Legitimate company to deal with.

Jithesh · 4 July 2019

★★★★★ 1/5

Trustpilot

The Bradford Branch has to be the worst…

The Bradford Branch has to be the worst Estate Agents I have ever dealt with (and I have worked in property for 14 years). We dealt with Mo who was late to every appointment we had and showed no apology even when we were left waiting for 30 minutes for his arrival. After moving in and establishing the property was not safe to live in due to faulty electrics we contacted Hunters. We were told there was nothing they could do as it was tenant find only and have never been to the property. When we asked about Electrical Safety certificates due to our concerns we were told it's not a legal requirement so the landlord doesn't need one and they couldn't help further. If I had known they had never visited the property or completed any checks on the landlord I would not have been so trusting!After taking a substantial amount of money for referencing fees (which they admitted they change the costs of constantly depending on how desperate they are to rent a property) we have now been abandoned. Seen as the checks were so thorough on us why are there no checks of the property or landlord when we are handing over large sums of money? Tenants are left at risk and they don't seem to care.I would steer clear if I was you.

Kim · 26 June 2019

★★★★★ 1/5

Trustpilot

incompetent lettings agent Stoke Newington

Jay showed us the flat and he is very good at selling places to you the problems occur once you move in. No one picks up the phone, no maintenance carried out by Hunters who were managing it. When they do turn up they don’t complete the jobs and they lie all the time. When we left we had to fight hard to get our deposit as they made up lies on the deposit form. The flat was a mess because they didn’t fix the issues. Don’t rent from them they are terrible

Gregpa · 5 May 2019

★★★★★ 1/5

Trustpilot

Very bad customer service.

Mrs · 4 October 2025

★★★★★ 1/5

Trustpilot

I would not recommend using Hunters…

I would not recommend using Hunters Darwen from my own personal experience with them on two occasions, I find them very unprofessional and unethical in their sales and marketing.They do not vet potential buyers correctly, they will push anyone to view your property even if its not the area or house style the potential buyers are looking for.The sales process is very aggressive, to me its just a total waste of my time and also the buyers time, I also think that the sales patter they give when valuing your property to gain business is very unprofessional and full of fudged conversion rates.They state they are number 1 in Darwen, which is totally incorrect, if you don't believe me contact Rightmove or Zoopla for the figures, they also list properties as sold and then remove them from sold again to fudge the figures.Have a look around the other agents in Darwen and see for yourself who as the winning awards for best agent over many years ......I would just like to say Karen the part owner is lovely to deal with and very helpful but some of the staff members are very petty and childish and think they own the company.I Would highly recommend staff training which is urgently needed :)

P1ppy · 23 February 2019

★★★★★ 1/5

Trustpilot

Don’t expect any help.

Trying to talk to someone is just ridiculous. No one can do anything and always passes to another person which leads to waiting for a callback that never happens. I called 8 times yesterday hit voicemail each time, was only calling as again the call I was promised didn’t happen.Very happy to be changing to working with another estate agent.

Danielle.A · 7 February 2023

★★★★★ 1/5

Trustpilot

Hot air and horse

My original contract was with Thurman & Rye and was acquisitioned by Hunters part way through, but the staff remained the same. They had two flats to sell, so I offered them 3% if they sold both flats within the standard contract period as an incentive to market the properties. They didn’t market or sell a single flat. They just sat there and hoped for RightMove to create the footfall.Worse still was the brochuring of the properties, they couldn’t spell, got the wrong specs and they couldn’t draw the floor plans properly. Loads of promises and assurances from the start etc, but proved to be a load of hot air and horse.

Lam · 1 November 2018

★★★★★ 1/5

Trustpilot

DO NOT USE THIS ESTATE AGENT

DO NOT USE THIS ESTATE AGENT. On the 18.10.2018 I was appointed to see an apartment at 41 Mill West, Sowerby Bridge, HX6 3JH. (I hope the landlord is reading this)We agreed a time of 16:45 but due to traffic my sat nav advised I would be eleven minutes late. I called the office at 16:25 and after a few minutes of waiting for somebody to answer the telephone I was greeted. I advised the lady I was running late by eleven minutes and was told the agent showing me around cannot wait for me because she finishes at 5pm. I asked why would it be booked with only 15 minutes to spare for viewing and the reply I received from a manager at hunters was “you only get five minutes to view the property. The manager I had the displeasure of conversing with was named Nicola Thompson. She is rude, cocky and full of self importance with no regard for customer service or a potential tennents interest or the landlord of the property who contributes to her salary. I feel I had a lucky escape. I hope her superiors read this as well as the landlord who owns the property I was going to view. She needs to enroll in a customer service role and soon, personally I’d fire her but unfortunately this is what happens when you allow the inexperienced and possibly inadequate into a junior management role. I will post on every review site I can because of this women’s attitude with the hope her bosses react and teach her how to behave towards potential and existing customers.

Mark · 18 October 2018

★★★★★ 1/5

Trustpilot

I can't complain about these letting agents as I signed an agreement not too so that we could get some of our deposit back...

I can't tell you about my experience with a recent let as the only way I could get our deposit back was to agree not to complain about any aspect of the tenancy or the process of charges negotiation. I can tell you to be very careful about using this letting agent. They issue a notice to quit towards the end of each assured short hold tenancy rather than let the tenancy run-on so that they can raise the rent, knowing you are in situ and charge new fees for the tenancy agreement. Scrutinise your inventory and the check-out report in detail. Do not suggest you have any cause for complaint.

Ian · 2 October 2018

★★★★★ 5/5

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Hunters Barkingside

Hunters Barkingside Mark Sherer and his team of staff at Barkingside branch went above and beyond to help sell our house in Clayhall Ilford. I cannot recommend them enough A*

Dale · 1 October 2019

★★★★★ 1/5

Trustpilot

Hunters, Bridlington

Hunters, Bridlington very poor. As a potential purchaser you ring them to ask basic questions about properties on their books, like 'how long is lease, how much is maintenance fee?' Etc. Not only do they not know answer, they don't bother getting back to you. Email them with queries via rightmove...they don't get back to you. Tell them you're interested in various properties and are cash buyer....they don't get back. As a seller i wouldn't waste my money and would opt for much cheaper, more efficient internet agent

Inquisitor · 24 August 2018

★★★★★ 2/5

Trustpilot

Don't expect to get your deposit back…

Don't expect to get your deposit back without a fight if renting from Hunters Stourbridge. We are currently going through the TDS as we were offered £200 rather than our £1500 deposit.

Rob · 8 October 2024

★★★★★ 1/5

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Hunters Lichfield/Rugeley

Absolute waste of time. Had a viewing booked for 13:00, waited until 10 past and called due to them being late, they said they'd be another 10 minutes. Called me back 10 minutes later saying they'd overbooked and would now be 30 minutes later.All greed with no thought towards the customer at all. Will not be contacting again

Connor · 11 March 2023

★★★★★ 1/5

Trustpilot

We had so many issues

We had so many issues in our rented property and they never came and sorted them due to this we moved out. We had left our house in a very clean state and only the problems we had when we moved in had been left they tried to take our full bond off us and more. They are horrific and I wouldn’t recommend using them and I certainly won’t be ever again.

Molly · 23 April 2021

★★★★★ 5/5

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House to let

Friendly, efficient and professional service.

Customer · 5 September 2025

★★★★★ 4/5

Trustpilot

solid company

Hunters look after my property rentals in Manchester. Whilst the fees are a bit steep. I find them the most reliable firm in terms of sourcing tenants and knowing the associated laws.

Jo · 20 September 2024

★★★★★ 5/5

Trustpilot

Fantastic service from Taran

Having read some of the reviews , I am delighted to offer a alternative to the moans. I would like to congratulate the Hunters Wetherby branch, and highlight Taran. From our very first enquiry, and first meeting, to completion. His total professionalism and manner has to be complemented. This young man is a total credit and I am sure will go very far within his working career. Well done team , a very happy customer .

Paul · 28 November 2019

★★★★★ 5/5

Trustpilot

KIRSTIE KAY

This review is for Kirstie Kay for being very helpful and performing her role to a high degree of excellence.I most note John Adlam (partner) made a simple request extremely difficult to facilitate and an unpleasant experience.

Eli · 23 June 2024

★★★★★ 5/5

Trustpilot

Great service

Once again guys 1st class service. Always use these guys. Great price. Always polite. Always on time. And the plus is your car engine is started for you so no cold car to get into. If it’s icy the windscreen is defrosted for you. Thanks again 👍👍

Jayne · 21 November 2023