1/5
TrustpilotHad a viewing with Hunter
Had a viewing with Hunter, the agent who were representing the property is apparently green handed and has very limited knowledge of the room. Pretty disappointed.
Trusted Agent profile · Bexley
Hunters Personal Head Office Bexley reviews
★★★★★
625 reviews across 3 platforms
67 Mayplace Road East, Bexleyheath, DA7 6EA, DA7 6EA
Hunters Personal Head Office's office in Bexley, at 67 Mayplace Road East, is rated 2.4 out of 5 across 625 reviews on three platforms, including 44 Google reviews rated 4.8.
Reviews
Every review we hold for the Bexley office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotLIARS
LIARS. I made an offer to this house, and they said they will only accept closer to the asking price. After a few days I asked whats the region offers, they said someone offered over the asking price. This was about 2 weeks ago, the house is still on sale, and someone I know is going to look at the house..This is the second time they lied in a month..
1/5
TrustpilotChristmas ruined
4 weeks ago we reported our oven broke down and until now we still haven't received a replacement. We can't make any plans for Christmas. We wanted to have a nice christmas dinner on Christmas Eve but that's like asking for the moon.
1/5
TrustpilotChapeltown Hunters Staff
called into Chapeltown Hunters yesterday to report a potential fire risk to house which they are selling.Clearly they did not wish to know. this was nothing to do with the recent fires.The information was given to us by a very experienced builder who discovered the risk when working on my house which is next door to the house in question.Apparently the house is near to completion, therefore the unsuspecting buyers are buying a house which requires quite a lot of work and perhaps a lot of money spending. I spoke to Hunters out of courtesy, however this was not appreciated by them. They obviously do not wish any thing to get in the way of making their commission What a terrible customer service to the unsuspecting buyer.
1/5
TrustpilotOne star is too much for them
One star is too much for them. I came for a viewing on 08.07 at W4 3AA with Riff Hassain, the address which was confirmed twice: the day before and an hour before viewing. I was waiting for an hour with 6 more peoples and agency secretary replied like: will be there in 5 minutes, or she is inside of the property, she is in the car on the corner as we all called from time to time from different numbers.Nasty disgrace, I have spent time to travel and half of my Saturday on this. No-one even apologies on it, Shame to treat your clients like that
5/5
TrustpilotFriendly, helpful and approachable
From start to finish with viewing, asking questions, getting information for Solicitors, and completion the team have been great. They’ve made me feel like no question was too silly, given me their time to view the property when needed and they have gone above and beyond in chasing information for me to enable a quick sale. Monica, Antonia and Melanie have been fantastic in helping me and very friendly and helpful. I can not fault my experience as a first time buyer.
1/5
TrustpilotI was suppose to buy an apartment…
I was suppose to buy an apartment listed by them. In the beginning everything seemed really good. Nice person showing the apartment, easy to schedule additional viewing. After accepting the offer hunters has completely changed their tone. I got constant phoncalls if I'm ready to sign up the contract even it was 2 months in the process they were pushing me to sign without full report from solicitor (who was waiting for lacking information from the vendor...), threatening the deal won't go through if I won't sign up immediately. Good I haven't despite obnoxious pressure, as the apartment listed with INCLUDED ASSIGNED parking space and advertised as such by person showing around was in fact with no right to any parking! For context: apartment was in the city center and there was no option to park outside. So... I was asked for multiple forms to prove my funds, identity etc endless list of information to check if I'm not a fraud from the start, but Hunters was not bothered to check if apartment has actually assigned parking space! (which in city centre- Manchester can cost even 10000....). They will do everything just to get their cut with no respect to buyer. Few months ago I bought apartment with another real estate agency. Smooth, civilised transaction. If you can stay away from Hunters literally anyone is better then them.
5/5
TrustpilotHunters In Yeadon
Hunters In Yeadon, Ben and Rebecca are so helpful, professional and give amazing customer service. Making been a tenant with hunters a pleasure.
5/5
TrustpilotI recently sold my property in Linnet
I recently sold my property in Linnet Close Thamesmead. The Abbey Wood team were extremely supportive, and their customer service was outstanding. I am grateful to have used them and would highly recommend them.
1/5
TrustpilotHunters were unhelpful from day one
Hunters were unhelpful from day one. Initially the letting agent who showed me around the apartment gave me his card details to call him to put an offer down on the apartment and the number on his business card was wrong. With my apartment, I was told the carpets were getting changed, so my move in date was pushed back by two weeks. When I moved into the apartment the carpets were not changed. Bearing in mind I was paying a lot of money for this apartment in the city center, multiple light fixtures were broken, the fridge and shower were broken and the apartment was disgustingly dirty. I complained to the company to get this fixed, however 2 months later (and after multiple multiple multiple conversations with hunters) I was still living in an apartment with half of the lights not working, the fridge and shower still broken. Both the fridge and shower were only changed when I threatened not to pay rent. Overall a terrible experience with Hunters and I moved out of the apartment as soon as I could. The organisation within the business is terrible, people always pass the blame along to someone else so nothing ever gets sorted. I will never rent with hunters Leeds again and I would strongly advise anyone looking to rent an apartment NOT to go with hunters.
5/5
TrustpilotThis is for the Hunters Plaistow…
This is for the Hunters Plaistow office! I have been kindly helped by Gary, Saif and Sam and Helen so much for my property purchase. They really went out of their way to help me. Wonderful experience! Wish all the best in their future business!
1/5
Trustpilothunters gravesend are a joke our…
hunters gravesend are a joke our landlord gave them his properties to manage after 4yrs he desided to sell was told by sales team get out we had no deposit back no help for tenent both letting agen and landlord dont care
1/5
TrustpilotI am incredibly disappointed
I am incredibly disappointed. The agency passes me a flat in awful condition, full of dust and cobwebs around the windows. Moreover, the paint is going out of the walls, leaving the dark wholes/spots, and it doesn't look very pleasant. The previous tenants left pudding or whatever it was under and around the fridge. I had lost my nails trying to scrape this stinking dust. I have to mention that the top of the fridge was also covered of 5 mm of dust with fat from a cooker, which made it even harder to clean. It took me three days to clean the flat to prepare it to bring my staff. I feel cheated and disrespected. I had texted the agency, and no one even tried to text me back. When I came to the agency, I didn't even hear an apology, but I was told that my expectations/standards are too high and the flat is in a suitable condition. Do I really have too high expectations, guys, or is it just the agency's too low standards?I just regret that I didn't start making the photos and videos at the beginning when it was much worst.
1/5
TrustpilotOnly use places that give you what you want
rather than try and give limited help, help with what the person actually needs help with in regards to property choice.
1/5
TrustpilotUnprofessional
We contacted Hunters Agency to view a house in my local area. The agency was really slack with replying to E-Mails, which shows a red flag from the get-go. After filling in a questionnaire, we asked questions about the property which he didn't know the answers to. Another red flag. So I thought, well, we will view the property anyway and see how that goes. I said that we were only available in the afternoons. He didn't reply. So I emailed again asking if this was okay. It wasn't until the next day he replied with "Apologies for the delay in response, unfortunately the email didn’t send and was in my outbox." So I gave him the benefit of the doubt and was polite about it. He offered 10:15 in the morning, so my partner had to arrange time off work to do it as it didn't seem they would even negotiate a time that would suit us anyway. Another red flag. So we agreed. He then said you will receive a confirmation text with the time and address etc. Now, it's the day of the viewing with only a an hour left until the viewing and we still haven't received the confirmation text of the address or anything. From this awful display of customer service, we shall not be going. The proffesionalism is slack to say the very least.
1/5
TrustpilotHunters Solihull and Knowle
Absolute cowboys. They are so unprofessional it's unbelievable. We rented through these scumbags for 2 years and they are useless to say the least. We had problems with damp because there wasn't adequate ventilation to the property, we were told to just clean it. They never visited the property once during our tenancy only once the landlord was selling and the vermin could smell a bit of commission, even then they couldn't even arrange viewings properly and didn't know the simplest of answers to relevant questions from the potential buyer. They tried to push viewings onto us with 5 hours notice which is illegal and would lie to try and make us agree, to which we didn't. We canceled viewings to which hunters didn't tell the viewers who turned up anyway and had a wasted journey after ringing our buzzer numerous times. We moved out 2 weeks ago and we're still getting harassed by companies on behalf of hunters contacting us for boiler services. We don't work for hunters. Do your own work you lazy pests. We've now had to raise a dispute as they're withholding our deposit even though we left the property how it was stated in the check out list. The property is damaged from mould just like a lot of our belongings due to the property being unfit for residency. Never use this company whether you're looking to sell your property or looking to rent a property. They'll just try and steal your deposit. Luckily it's with tds and we can dispute it through them which we will be doing. We're not going to let these rats get their cheese without a fight.
1/5
TrustpilotRude staff
Staff were nothing but rude during the process of trying to arrange a viewing. The viewing was late and the lady on the phone claimed multiple people were inside already viewing and that I was late (this was not true) 2 people emerged. Bad attitude and no professionalism
1/5
TrustpilotAbsolutely shocking
Absolutely shocking, I approached Hunters at the end of August 2021 looking to put offer n a house they are selling. I sold my house and was asked to wait till January as our vendors needed time to find a house. We accessed his and time went by. As we got to January our vendor s still hadn’t found the right house and dispute offering to pay them for a hotel for four weeks and storage the vendor refused. 8 months later we still haven’t been given a definite date to move. My husband and I have had to cancel our 25 anniversary holiday due to this and are looking at having to move into rented accommodation losing 6k early pay back on our current mortgage and six months rent due to the lack of action taken by the vendor and Hunters themselves!!! I understand that Hunters are employed by the vendor but surely our situation isn’t right !!! Without our purchase Hunters Littleborough wouldn’t be getting paid anyways. Total lack of communication and absolutely no information to hand when we have contacted them. This purchase has ruined our 25th anniversary year !!!! Houses don’t take 8-9months to complete !!!!!!😡😡😡I just want to move into my new home or at least be given a concrete date to move in!! An absolute nightmare!!!!!
1/5
TrustpilotHunter Leigh / shocking agents
I engaged with the Leigh branch based in greater Manchester They never return calls and were awful to deal with, I sold my property in the end with another local estate who were really good from start to finish.However I noticed only yesterday that my sold flat is now on the marketed as a rental with HuntersAlthough, they apparently feel it’s acceptable to market the property using my original photos as a luxury apartment rentalInvasion of my privacy GDPRNever asked if they could use my original marketing photos, This is now being passed to my solicitor as totally not acceptable
5/5
TrustpilotGreat house and great service :o)
I moved to my first house and Russell and his team at Hunters in Cheltenham have been fantastic. They made sure the house was immaculate and we even received a welcome hamper full of goodies. Couldn't recommend enough
1/5
TrustpilotDISGRACEFUL SERVICE... OFFER NOT SUBMITTED IN A TIMELY MANNER
DISGRACEFUL SERVICE...WHILE ENQUIRING & VIEWING A HOUSE WITH HUNTERS THIRSK THE COMPANY DIVULGED INFORMATION WITH REGARDS TO A PROPERTY THEY MARKETED SOME TIME PREVIOUSLY THAT HAD FALLEN THROUGH INCLUDING THE FULL ADDRESS OF THE HOUSE NOT EVEN ON THE MARKET AT THAT TIME & THE PERSONAL REASONS THE BUYER HAD TO PULL OUT OF THE SALE.WE MADE A FORMAL OFFER ON THE PROPERTY, HOWEVER OUR OFFER WAS NOT SUBMITTED TO THE VENDOR, IN FACT WE HAD TO CHASE THE DIRECTOR 3 DAYS LATER TO ASK IF IT HAD BEEN SUBMITTED AS WE HAD NOT HEARD FROM HUNTERS.THE DIRECTOR TOLD US THE OFFER WAS NOT PASSED TO THE VENDOR BECAUSE SHE WAS OFF THAT WEEKEND, NEEDLESS TO SAY WE LOST THE HOUSE.TO ADD INSULT TO INJURY NO ONE FROM THE BRANCH COULD EVEN BE BOTHERED TO PICK UP THE TELEPHONE TO US AT ALL THROUGHOUT THE PROCESS; WE WERE MADE TO FEEL INFERIOR ESPECIALLY WHILE WE WERE ON THE VIEWING.THE DIRECTOR DID NOT BOTHER TO INTERACT WITH US & SHE STOOD SCROLLING THROUGH HER MOBILE.ON LEAVING THE VIEWING MY HUSBAND & HAD BEEN MADE FEEL LIKE WE DID SOMETHING WRONG BECAUSE THE DIRECTOR WAS SO NEGATIVE TOWARD US, WE EVEN FOUND OURSELVES SAYING SORRY FOR NOTHING TO KEEP HER ONSIDE BECAUSE WE FELT WE HAD FOUND OUR FOREVER HOME.WE WERE SNUBBED. ...TOTALLY.WE MADE A FORMAL COMPLAINT - THE DIRECTOR INVESTIGATED HERSELF.. IT WAS SAFE TO SAFE THE OUTCOME WAS FAVOURABLE TOWARD HUNTERS THIRSK.WE ESCALATED OUR COMPLAINT.ON RECEIVING THE CONCLUSION FROM THE HUNTERS HQ INVESTIGATION IT SEEMED THAT THE GOAL POSTS HAD BEEN MOVED.. OR MORE THEY WERE FABRICATED TO SUIT - APPARENTLY OUR OFFER WAS ACTUALLY SUBMITTED TO THE VENDOR ON THE SUNDAY, BUT VERBALLY (NO PAPER TRAIL EVEN THOUGH ACCORDING TO THE OMBUDSMAN IT HAS TO BE SUBMITTED IN WRITING) (THE BRANCH ISN'T OPEN SUNDAYS NOR COULD I IMAGINE THE DIRECTOR WOULD HAVE BOTHERED TO SUBMIT AN OFFER PERSONALLY TO THE VENDOR - PLUS THE DIRECTOR HAD NEVER MENTIONED THIS SUBMITTAL UNTIL A STORY NEEDED TO SUIT ..)WE SENT THE BRANCH & COMPANY A DATA SUBJECT REQUEST - WE HAVE RECEIVED A LETTER STATING THEY DO NOT NEED TO GIVE US SUCH INFORMATION.AS A DATA CONTROLLER - HUNTERS THIRSK, YES YOU DO!THIS SITUATION HAS NOW BEEN ESCALATED TO THE ICO - I AM SURE THEY WILL BE IN TOUCH.OUR COMPLAINT WITH REGARDS TO THE SERVICE WE HAVE RECEIVED & THE FACT HUNTERS THIRSK DID NOT SUBMIT OUR OFFER IN A TIMELY MANNER IS NOW WITH THE OMBUDSMAN.I HAVE HEARD OTHERS COMPLAINTS VERY VERY SERIOUS ONES, BUT I AM NOT HERE TO DISCUSS ANYTHING OTHER THAN OUR COMPLAINT.I AM SURE HUNTERS THIRSK WILL REPLY TO THIS REVIEW & MAKE EXCUSES FOR THEMSELVES OR CHANGE THE STORY.OUR REVIEW IS A FACTUAL & TRANSPARENT ACCOUNT OF WHAT HAPPENED TO US.HUNTERS THIRSK WERE ADVISED WE WOULD VOICE OUR EXPERIENCE SURELY AN APOLOGY & A HANDS UP TO FALLING FAR SHORT OF PROFESSIONALISM & A FULL TRANSPARENT EXPLANATION WOULD HAVE BEEN MORE PRODUCTIVE.. WAS IT WORTH IT..THIS WAS OUR EXPERIENCE OF HUNTERS THIRSK.
5/5
TrustpilotHunters Chesterfield Road
Hunters Chesterfield Road, Sheffield. All the people we dealt with had answers to our questions, if they didn't know at that point they would find out. They made the whole experience of moving as easy as it could have been.
1/5
TrustpilotThis is the worst agent ever
This is the worst agent ever. All agents are known for their commitment and trustworthiness, but they lack honesty. Instead of truthfully stating the facts about the property, they always wrap things up or try to deceive the client. I had a very bad experience with this agent.
1/5
TrustpilotAppalling to Absent Property 'Management'
Absolutely appalling property 'management' - we rent from them. Every time there's an issue with the apartment, including heating, it takes months for them to fix it. We had a series of cheap incompetent and changing workmen here on individual jobs, with weeks between visits, with no resolution. It takes literally 2-4 months to get both serious and small but important items fixed. They don't return calls, don't answer the phone, cancel appointments, promise things but don't show up - just complete liars. They look like they have nice properties but once you're in there, their Stoke-Newington Property Management office is utterly negligent. Avoid at all costs. Otherwise, like us, you'll find yourself in the middle of winter, with no boiler, no hot water, no heating, which is ILLEGAL. But they do it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
