Linley & Simpson Beverley reviews

★★★★★ 1/5

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Linley & Simpson ( York )

I have been renting with the York branch for a couple of years and have been stuck with them over the pandemic. I have been renting for years with many agencies but these are the absolute worst Ive never lived anywhere that has felt less like a home where they have flouted many their own tenancy rules cared very little for the state of the property and allowed the landlord to act more like an over bearing parent !!Absolute nightmare avoid renting through them at all costs !!!

Joe · 29 October 2021

★★★★★ 5/5

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Great staff in the letting office

Great communication between me and the lady that was marketing the apartment for re letting

York · 25 July 2024

★★★★★ 5/5

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Had an inspection with sally bird

Had an inspection with sally bird . What a lovely lady . Very impressed. Very helpful. Many thanks

Consumer · 1 June 2024

★★★★★ 5/5

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Fiona's help and support in taking over…

Fiona's help and support in taking over the management of my property has been invaluable.Jill Newton

Jill · 7 July 2024

★★★★★ 5/5

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fast viewing and fast approval

The housing agent mr Spencer booked my the viewing the same day and also got me approved for rent.

Uchechukwu · 13 May 2024

★★★★★ 1/5

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Horrendous experience with Linley & Simpson…

Conversations with Linley and Simpson feels like speaking to the wall.Historically, every issue that we have reported with Linley & Simpson takes months to even get a response from the agency. They do not have any sense of accountability or responsibility. The only thing they care about is the rent being paid.I have rented with multiple agencies in the past and have had a very pleasant and seamless interaction with them. With Linley and Simpsons it feels like you are interacting with a kid who with a short attention span. So, it becomes your job to keep reminding them about the issues that are to be fixed.Horrendous experience with Linley & Simpson, not just once but multiple occasion.These guys still need to learn professional maturity, improve their processes and enhance communiation.

Vivek · 20 October 2021

★★★★★ 5/5

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Great service from Lisa 👌🏻👌🏻👌🏻👌🏻

Great service from Lisa 👌🏻👌🏻👌🏻👌🏻Should highly recommended Linley & Simpson Dave Hepworth

David · 11 September 2024

★★★★★ 5/5

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Very friendly people/good experience

Very friendly people. An estate agents that makes things very easy!

Chris · 26 September 2024

★★★★★ 5/5

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Renting

Brad G was very helpful with providing information regarding renting in Leeds city centre.

Aisha · 8 August 2024

★★★★★ 5/5

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Accounts process

I had an issue with payments which was sorted quickly and without any problems by Jennifer Lowe.

Patryk · 15 June 2024

★★★★★ 5/5

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good and effective ways of explaining…

good and effective ways of explaining and good at making others feel happy.

Tshering · 22 August 2024

★★★★★ 5/5

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Super easy and efficient

Had a viewing with Scott and it was perfect! He was on time, on point and uber efficient!!

Tim · 25 May 2024

★★★★★ 5/5

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Highly recommend using Linley and…

Highly recommend using Linley and Simpson. They were so helpful from the start of our search to helping us secure the property. They are a very friendly team who do the most to help you throughout this process.

Fleur · 7 December 2024

★★★★★ 2/5

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They don't care about tenants or quality of property

They don't care about tenants or quality of property, they just care about getting your money. My house wasn't cleaned properly when I moved in and then they tried to charge me for cleaning when I moved out, despite it being in better condition than when I moved in. For example there was still a dirty bed sheet on one of the beds. The furniture was old and bad quality- one of the beds didn't even have it's original slats, had ones from a different frame balancing on the frame and the mattresses were gross and old. They are very slow at responding to repairs. My basement was flooding every time it rained and they kept sending incompetent maintenance workers who never resolved the problem. I had issues with my boiler which never got dealt with, they kept saying that an engineer was coming but they never turned up. They were increasing my rent substantially after a year so I made the right choice to move out. However they told me they would negotiate it down with the landlord and then sent mixed messages about the outcome. Because of these negotiations I ended up giving in my notice 1 week later than the 2 months required in the tenancy agreement, which they then charged me £135 extra for at the end of my tenancy (i realise they didn't break anything contractually in doing so but no one drew my attention towards the extra charge for handing in late, which given the circumstances I think would have been decent of them.)

Ruby · 21 September 2021

★★★★★ 1/5

Trustpilot

UNFAIR TREATMENT TO STUDENT

At University Open Day, the spokeswoman for Linley & Simpson could not be any more helpful and informative. She spoke of student welfare as being very important and prided themselves on arranging accommodation in Wakefield for all first year students at Backstage Academy. During the tenancy, we found them less than helpful or interested in student welfare and on departure had the cheek to charge £30 for cleaning dust from drawers and limescale from shower head, even after the room had been cleaned extensively throughout the tenancy and certainly on the day of departure. I personally travelled 2 hours to ensure both bedroom and bathroom had been cleaned to a high standard, it most certainly had been and I am proud of this being done. To my mind, it was as clean as it had been at the beginning of the tenancy. £30 is a lot for a student to find and I am amazed and disgusted at Linley and Simpson.

Mr · 19 September 2021

★★★★★ 1/5

Trustpilot

Terrible and poor customer service (Leeds City Centre Branch). …

It's a nightmare from start to finish on this renting process. Took us to see a different flat on the viewing day and said they don’t know where’s the key for the one they advertised and it won't be available a month and a half later. But on the advertisement it said available now. Told us a rental rate at the viewing but increased the amount later on. Poor service during the referencing stage. The online payment gateway for the move-in monies is very frustrating, had to make personal trips to the bank to get it done. When we called them to make sure they received the money, was told to send an email on any queries, but when I did send the email, they said sorry this is not the right format, please use a form for any enquiries, so had to do it over again. When the letting consultant said things you see during the viewing are for your use, but they took away the vacuum cleaner from the apartment, now we are unable to clean the flat, which is full of dust and dirt. The inventory list is full of errors and missed some critical defectives. They claimed it was professionally cleaned but the microwave oven is full of disgusting food residues and grease, where you wouldn’t want to put your foods into it. Reported some serious repairing items but no one care to come and fix them, e.g. broken glass on the dining table and loosen floor tiles in the bathroom, which put us at health and safety risks. Did not give us the mail box key not until 10 days later after several attempts. Gave a wrong remote control device to the car park to us and the pass code to access to the car park did not work. When we were asked to stay home for the delivery of the coffee table, it did not show up as promised and there was no flexibility at all for the delivery date on the first attempt. Then they promised to deliver the table the following week. When we agreed on a date, they let us down again, the table has not come yet up to this moment. I asked my employer for two days' leave and stayed home for the delivery of the table but it did not show up two times in a row. Unbelievable with such a disgraceful behaviour. Overall, very bad experience and extremely poor customer service, not responsive and some of the staff is unfriendly, especially had we signed the tenancy agreement. There are still a lot of outstanding issues to be sorted out and we are tired of sending emails and making calls time after time. Their roles are divided too much and we were putting through multiple departments to get the answers. Felt that all they care is you pay the bill. After the tenant signed the agreement, it’s like you are on your own and they don’t seem to care about you anymore. Would not recommend using this agent.

D · 18 September 2021

★★★★★ 5/5

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All good nice staff nice to meet sophia…

All good nice staff nice to meet sophia Clough very nice thanks

Nav · 4 September 2024

★★★★★ 5/5

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Thanks for your help Kirk Marriott for…

Thanks for your help Kirk Marriott for the viewings.

Josna · 21 October 2024

★★★★★ 5/5

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Chelsea

It is best expraince with you

Arvin · 5 December 2024

★★★★★ 5/5

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Professional and friendly.

Viewing with Samuel Priestley. Excellent customer service and knowledge about the property. Friendly and was happy to help.

Dion · 21 May 2024

★★★★★ 4/5

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ReviewWendy from L&S has provided a…

Wendy from L&S has provided a professional service while overseeing my property - would recommend.

Nick · 13 July 2024

★★★★★ 5/5

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Thanks Evie 😊

Evie our tenancy progressor was very helpful, and responded quickly to any issues.Would highly recommend her.

Vanessa · 25 June 2024

★★★★★ 1/5

Trustpilot

Poor service from the Wakefield branch…

Poor service from the Wakefield branch from the start to finish of our tenancy. Accomodation in poor state, promises made to fix up holes in the wall, fix kitchen etc never happened. Yet we lost half of our bond because the bin was missing and there was general wear and tear. Also charged us for cleaning when we had cleaned thePlace thoroughly with a private cleaner. The place was much cleaner than when we first moved into the property and had to payA lot for it to be privately cleaned. Rude staff, not helpful in the slightest. Will never recommend Linley and Simpson.

Rebecca · 9 September 2021

★★★★★ 5/5

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Ruby was so professional and kept me…

Ruby was so professional and kept me informed every step of the way

Jackie · 20 September 2023