Linley & Simpson Beverley reviews

★★★★★ 1/5

Trustpilot

Absoloutley disgusting handing my keys…

Absoloutley disgusting handing my keys in and they are trying over charge me like an additional 2 weeks rent, and £132 for end of tenancy clean when in their own words there was a bit of dust and shower smudges. They also claimed they hadn’t received my keys and didn’t end the tenancy until 2 weeks after. The staff they have at the front desk clearly lack training and common sense and they clearly don’t give a crap how they treat tenants. If anyone is moving into 33 balmoral Place brewery wharf I advise you not too as the lights make a horrible buzzing sound and the heating does not work. Lights and electrics are faulty and will probably trip when you move in as they did with me. The staff are unprofessional and extremely incompetent Althea messed up my viewings on 3 occasions originally and I am still receiving text messages from them advising that someone’s coming to view the apartment 3 weeks after I’ve left this just shows how unorganised and incompetent they are. I would seriously advise to use another letting agent.

Umar · 15 November 2022

★★★★★ 5/5

Trustpilot

First inspection completed

First inspection completed - lovely, friendly staff, very informative and helpful (Sally Bird), a pleasure to welcome her (Sally) around our 'home'.

James · 14 August 2024

★★★★★ 5/5

Trustpilot

Great Estate Agents

Great Estate Agents. Friendly and professional service from Ellie and Carly. I would recommend.

Sarah · 16 December 2024

★★★★★ 1/5

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AVOID 312 ROYAL PLAZA SHEFFIELD

Avoid renting out apartment 312 Royal plaza in Sheffield. The landlord scammed us and literally took our money. He stole 400 from our 600 GBP deposit (each) to fix things that we didn't even damage. He took advantage of the fact that we were students, so we couldn't do much about this as we didn't even know. Now it is obviously too late to take any action. We were in communication with the tenants after us and the landlord nor the company actually fixed the 'apparently' damaged items by 'us'. Which confirms he just stole out money. About the actual company themselves, horrible communication and it took us multiple emails/calls for them to actually answer us back. We chased them for almost two months to get the remaining of our deposit back. Avoid this apartment at all costs no matter how good it seems at first.

Anabel · 8 November 2022

★★★★★ 5/5

Trustpilot

Helpful and informative

Zak and Jordan have been very helpful in renting out my property. Guided me all the way from the beginning. Responsive with emails and phone calls. Great experience. Recommended.

Ronald · 4 April 2024

★★★★★ 1/5

Trustpilot

Linley & Simpson leeds city centre branch

Avoid at all costs. Terrible communication between staff and slow on responding. Moved in with cockroaches in my flat and was not able to live in the property for a couple of days but yet still had to pay full rent. The bathroom started leaking and once again was not able to use my bathroom for a couple of days but yet still had to pay full rent. They charged me £140 for end-of-tenancy cleaning even though I left the property on how it was given. Waste of a year of money never again.

Unknown · 2 November 2022

★★★★★ 5/5

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Tony and Morgan

Tony and Morgan They have been so incredibly helpful with a terrible situation; can not recommend them highly enough.

Amber · 26 September 2024

★★★★★ 5/5

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Alix

Alix , really polite in all correspondence and clear of what was required in regard to the FRA for the property sale

Caroline · 8 August 2024

★★★★★ 5/5

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I was interacting with Kirk Mariott and…

I was interacting with Kirk Mariott and it was just great !! The replies were very prompt and to the point !!

Biswaroop · 7 August 2024

★★★★★ 1/5

Trustpilot

I’m a landlord and until recently had…

I’m a landlord and until recently had my properties with Moores who provided a far better service; their lettings have now been taken on by Linley and Simpson. Having been with L&S less than 6 months I can safely say that it would be less hassle to manage the properties myself. I’ve had terrible communication regarding tenancy renewal (over months!) and outrageous quotes for repairs. This does annoy me in itself but the reason for me posting here is the underlying tone and arrogance of the individuals that work at Linley and Simpson. In no way do I feel like a valued customer. There needs to be some serious thinking about customer experience in this organisation before they have no customers left.

Anon · 26 October 2022

★★★★★ 5/5

Trustpilot

Spoke with Brad G

Spoke with Brad G. Really helpful in getting me set up with arranging some house viewings. Made the process straightforward and easy :).

Bethany · 19 July 2024

★★★★★ 1/5

Trustpilot

AVOID.

Well they did have 5 star but now having experience them fully I'd give them a zero if I could. Reported damp over a year ago to which found out they was a massive hole in the roof and over year later its still not been fixed so had a winter in a cold flat plus mould. I kept in touch regarding repair in which I got every excuse in the book which has lead me to move (luckily not with Lindley and simpson).When came to moving out they rang as was panicking over the keys to which they was snatch out my hand when handed in, if that worried about the keys why not do the repairs that needs doing just as quick.I don't complain but this is a move I didn't need at this present time with my mental health and would advise people to avoid Lindley and Simpson in future.

Claire · 24 October 2022

★★★★★ 4/5

Trustpilot

Aiden gave me a great viewing…

Aiden gave me a great viewing experience, he answered all my questions and supported me with my application for a property

Esther · 21 August 2024

★★★★★ 5/5

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Very easy to organise and Sam who…

Very easy to organise and Sam who showed me around was very knowledgeable on the property and surrounding area answering every question I had

Consumer · 27 June 2024

★★★★★ 5/5

Trustpilot

Really helpful explaining the lettings…

Really helpful explaining the lettings process. It's all new to us and all the advise given has been really helpful. Very friendly as well

BRIGITTE · 26 June 2024

★★★★★ 5/5

Trustpilot

Thanks to Lehila Owen

Extremely efficient with finding me a property to rent. Especially thankful to Lehila Owen for showing me around a couple of places late in the day! Would highly recommend this company in all aspects of the process. Regards Nigel Sheard

Nigel · 5 July 2023

★★★★★ 1/5

Google

Avoid this letting agency at all costs. Multiple examples of negligence shown toward my family during a two and half year tenancy. Left without a working boiler for days on end, on at least 5 occasions in winter, and no effort to address the issues even though they knew that I have a young family. Linley and the Landlord refused to address the known issues of the faulty boiler. Poor workmanship carried out when the boiler was eventually replaced which left a gaping holing in the kitchen wall. This caused major drafts, inflated energy bills to combat the heat loss, and wasn’t fixed for 6 months!! Also left without a fire exit for several days when the back door jammed. Delayed responses to any communication and an ignorance to tenants welfare and zero duty of care shown. Further action being taken.

Mike · 11 October 2022

★★★★★ 5/5

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Stephen Shodia

Stephen Shodia - thanks for sorting the balcony door - v efficient

Rob · 24 December 2025

★★★★★ 5/5

Trustpilot

Friendly staff quick responses to…

Friendly staff quick responses to requests very helpful . Kelly boot was lovely helpful and went above and beyond

L · 17 September 2024

★★★★★ 5/5

Trustpilot

Great at updating me

Will kept me constantly updated throughout and liased with the seller. He answered my questions on the phone or via email.

Tina · 20 September 2023

★★★★★ 4/5

Trustpilot

The epitomy of customer service.

They epitomised good customer service. Thank you for helping secure my new sanctuary ❤️

Dextro · 2 December 2024

★★★★★ 5/5

Trustpilot

Exceptional customer service by Zak Jilani

Exceptional customer service provided by Zak Jilani in terms of letting properties. Highly recommend Linley & Simpson if you are looking for new home to rent.

Alina · 16 May 2024

★★★★★ 5/5

Trustpilot

I am always happy when Tyla visit me

I am always happy when Tyla visit me. She is always very kind and helpful.

Anna · 14 November 2024

★★★★★ 5/5

Trustpilot

Boiler fault.

On this occasion I cannot fault the service provided by Rebecca and the boiler engineer, absolutely 10 out of 10. Thank you.

S · 24 July 2024