Trusted Agent profile · Beverley
★★★★★
2,384 reviews across 2 platforms
18 North Bar Within, Beverley, HU17 8AX
Linley & Simpson's office in Beverley, at 18 North Bar Within, is rated 4.6 out of 5 across 2,384 reviews on two platforms, including 159 Google reviews rated 4.3.
Every review we hold for the Beverley office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful people and very quick at…
Very helpful people and very quick at responding. Cal was very helpful and kept us updated throughout. Would definitely recommend
Thank you Rachel for your review, it has been a pleasure dealing with you through the purchase. All the best Cal
5/5
TrustpilotViewing enquiry
Brad was very helpful, he answered all of my questions and I was very satisfied following our conversation
Hi Eimear, thank you for your kind words. It makes me very happy to hear that the service we provide is satisfactory!
5/5
TrustpilotKelly is awesome
Kelly is amazing. Everything is going so smooth and fast with her. You don't have to worries about anything.
You have been a pleasure to deal with and thank you for trusting us to rent out your beautiful home!
5/5
TrustpilotAndy Bonner was extremely helpful with…
Andy Bonner was extremely helpful with my property search, going the extra mile to find me a suitable property.
Thank you so much Euan, it was my great pleasure. When you come to sell, you know where I’ll be!
5/5
TrustpilotFun and stress free inspection
Inspection was done today by Sally Bird, a tall and lovely lady. It was a stress free and easy process.
Thank you for the lovely review!
5/5
TrustpilotPrompt responses and great service
Thanks Corey Costello for being very helpful and flexible with re-arranging visits on multiple occasions. Prompt responses and great service, thank you.
Thank you for appreciating Corey and him being flexible to yours needs!
5/5
TrustpilotThanks Auden for the professional work…
Thanks Auden for the professional work done. We received a professional answer to all questions asked. Now we hope for a positive response🤞. Many thanks
Thank you for the kind words Maryna, I hope we can get everything sorted.- Aiden
5/5
TrustpilotGeorgia was extremely helpful when…
Georgia was extremely helpful when showing me around the property! She was bubbly and enthusiastic and helped with any questions I had:)
Thanks very much for your kind review, it is great to hear that I could help with your queries at the viewing.
5/5
TrustpilotGreat and smooth process.
Thanks to Spencer for the support in moving forward with the process! His guidance and prompt assistance made the renting seamless and stress-free. Highly recommended.
Thanks so much for the positive feedback and I am really glad I was able to help find your new home in Leeds, I hope you will be very happy there.Good luck with the move and the new job!
5/5
TrustpilotComfortable and a professional viewing
It was really easy and comfortable! Cory was really humble and explained everything I needed to know. A professional viewing experience.
So glad Corey managed to help and explain everything to you!
5/5
TrustpilotProfessional viewing
Started on time. We were shown around the property withthe minimum of fuss and Aiden was aable to answer our queries
I’m glad I could be of service to you, thank you for the review. - Aiden
5/5
TrustpilotRachel is always friendly and happy to help
Rachel is always on hand to solve any issues we have in a lovely friendly fashion. Well done
Thank you, Janet. We always like to ensure that we can respond as efficiently as possible!
1/5
GoogleReally bad experience.Rented a property for one year.Left the house in immaculate condition They refused to refund deposit They accused me of a scratch in the dishwasher which was already there but stupid me I didn't point out as the dishwasher was working well and it didn't affect They complained and dirty oven when they delivered the property with the oven with crusty burnt food To summarise they will always look for the five leg on the cat! Now they are illegally keeping my deposit and messing around saying they waiting for invoice to charge me for something I did break It gave me me so much stress Horrible experience Wouldn't recommend to rent with them Be careful!!!
5/5
TrustpilotThank you!
Emmie and team have been very helpful to arrange the house viewing and explain the necessary info needed. Thank you!.
Thank you so much for the positive review! We are happy to help.
5/5
TrustpilotBrilliant service
Brilliant agent who have made the 3 years we have been with them so easy and stress free. They made finding our property and the viewings etc a breeze. They have always been very helpful and quick to respond to our queries. We have mainly been assisted by Hayley Oldfield who is always very helpful and professional. Cannot fault her service at all. Would definitely recommend.
Thank you for your kind review it has been a pleasure to assist you during your tenancy. Good luck with your move!
5/5
TrustpilotJohn Hanlon was excellent in organised…
John Hanlon was excellent in organised my renewal for the property. Was very easy and effortless which is much appreciated it
I’m really happy your experience has been positive and I was able to make the renewal as quick and painless as possible for you. Hopefully this has now put your mind at ease. Thank you for your review and your kind words.
5/5
TrustpilotSpencer from Linley and Simpson was…
Spencer from Linley and Simpson was proactive in helping me view four different apartments that are suitable to my needs when I only enquired about one, all of which were lovely, well-maintained. It was good to see all my options before making a solid decision. He was very knowledgeable and good to talk to! The let was agreed very quick. Looking forward to moving in.
Hi,Thanks for taking the time to leave the positive feedback, I really appreciate the comments.Wherever possible we try to take stress out your property search and smooth the process for viewers, and even make it an enjoyable experience.I'm glad I was able to find you the right place.Good luck with the move.ThanksSpencer
5/5
TrustpilotConvenient and helpful
From my first call I was greeted with clear information and professionalism. Amina showed me 2 properties and was extremely helpful and friendly, talking me through nearby ammenities and restaurants she recommended. Luke and Amina have both been helpful in keeping me in the loop about how my application has been going, Amina especially would update me about any progress and was quick to my questions and requests.
Thank you so much for the lovely message! We really appreciate you taking time out of your day to write this and we will always be available down the line if you need help with anything.
5/5
TrustpilotEbony at Linleys …
Ebony at Linleys was great in quick response, booking in viewings and her handover process was excellent!!
Thank you so much, happy to help you find the right property for you any other queries just pop me a call.
5/5
TrustpilotHighly recommend
Lea Brear was amazing helping with everything during the house renting process. I highly recommend Linley & Simpson!
Thank you for your fantastic review, Gabriel! I am thrilled that you are satisfied with our services. Your feedback is appreciated, and I hope to be of help again soon!
1/5
TrustpilotI rented a property for four years
I rented a property for four years, initially it was under Morgan's and the experience was pretty good, our viewing went well, the team were helpful and warm, they communicated well and we had an amazing property manager named Lydia who went above and beyond, quick to action and maintenance and pleasant to speak with, hence our repeated renewal.Unfortunately, some time down the line Morgans was bought out by Linley and Simpson and that is when our problems began.We weren't actually introduced to a property manager or informed once our former property manager had left the business, therefore we had to communicate to a general email with no idea of who was the appropriate contact. Over the years, we would be contacted by various staff members which made communication, jarring, confusing and inconsistent as we never were properly told who was the most appropriate contact for different issues. Eventually we were given a named property manager however, whenever we contacted her we would receive no reply and be contacted by yet another member of the staff.When we eventually had an issue with noisy neighbours and asked for Linley's support with dealing with it we were rudely rebuffed with very little empathy and no efforts whatsoever to help us resolve the issue which played a very large part in us deciding to leave.When the pandemic happened, we were repeatedly in disagreements as they tried to arrange maintenance and flat inspections despite our repeat explanations that we were shielding due to one of us being incredible vulnerable to coronavirus. Multiple times contractors were booked in without our consent and then turned up without masks.The communication with Linley and Simpson is absolutely atrocious. Every single email from them is just rude, patronising and curt in tone. They are quite sarcastic and very finger-pointy, you are often left feeling gaslighted and unsettled when trying to deal with basic issues. There's no interest in relationship building, only attempts to make you feel inferior as tenants despite renting being a partnership between tenant, landlord and agent.The absolute WORST part of the whole ordeal was trying to regain a deposit. Ours was 865 pounds so a LOT of money to have to negotiate for. Despite us ensuring the property was clean and taking 60+ photos, they argued that because we'd handed in the keys early, mess which occurred AFTER we had left (bearing in mind they could access the property as could the ten viewings they held plus contractors, landlord etc) were still our responsibility, we received rude and gaslighting emails, accusations of mess which we had evidence to prove was not ours, they tried everything possible to squeeze as much money as possible.Interestingly, a colleague of mine happened to be going through the exact same rigmarole to retrieve her deposit and had the same experience. I note from other reviews here that the experience has been the same for other tenants.They were slow to reply and incredibly rude and unprofessional with an aggressive tone. They tried every tactic in the book to try and push us into giving up more deposit ranging from gas-lighting, to aggressive, bullying and harassing emails to sarcastic responses. Had we not have been able to come to an agreement on the deposit, we were fully prepared to take it further with our tenancy deposit scheme, this was also with support from Citizens Advice due to their poor handling of the deposit.Overall, absolutely vile in every way, incredibly disrespectful, cold and aggressive to tenants, unprofessional and disorganised. If you are considering renting a property, do you yourself a favour and steer clear. And God forbid if you are renting there already, take photos, understand your rights and if they try it with the deposit be prepared to go to your deposit resolution scheme. I will be doing what I can to report this joke of an agent to try and protect future tenants from what was a truly awful experience.
5/5
TrustpilotAlways easy to contact with fast…
Always easy to contact with fast replies, thank you to Matt Kendrick for taking the time to help with meter readings and answer questions!
Thank you for you review Samantha, great to hear your happy with the service were providing!
5/5
TrustpilotReally responsive and transparent
Really responsive and transparent. Reminders of bookings sent via text as well. Megan was a star on the show around
Thank you so much for leaving this excellent review!
5/5
TrustpilotSamuel was very helpful
Samuel was very helpful . Answered all questions asked. He had a smile on his face.
Thank you for leaving a review, it was great to meet you and all the best for the future.
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