Trusted Agent profile · Beverley
★★★★★
2,384 reviews across 2 platforms
18 North Bar Within, Beverley, HU17 8AX
Linley & Simpson's office in Beverley, at 18 North Bar Within, is rated 4.6 out of 5 across 2,384 reviews on two platforms, including 159 Google reviews rated 4.3.
Every review we hold for the Beverley office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks to Charlie Grayshon for their…
Thanks to Charlie Grayshon for their help in a recent checkout and follow-up. Charlie made things happen and was an absolute pleasure to deal with.
Thank you for your kind words Lisa, and I am happy to have helped!
5/5
TrustpilotAndrew Hitchon
I have recently been dealing with Thomas Atkin about issues relating to the maintenance of the flat I own, which is managed by Linley & Simpson. I have found Tom to be quick to respond to requests and questions and very helpful in his responses, whether I have been asking for information or advice. As well as being efficient, I have found Tom to be both patient and polite in dealing with my questions and requests for information, which I believe is very important in this situation.
Hi Andrew, thank you for your review, it’s great to hear that you are happy with the service I am providing you in maintenance.As always if you need anything at all just let me know.Thanks- Tom
5/5
TrustpilotReview of inspection
Hi, It was a lovely meeting today the inspection time with Ebony Robinson .She is a lovely person and good behaviour with us especially to our child . She is a good listener who listen carefully about our doubts and gave clear clarifications . She has made her duty without interruption of ours .Their service is outstanding.Our friend referred to us this agency .Even we have a child we got this . We also suggesting to many of our friends about this agency . When we got a problem regarding the boiler , they resolved that issue without delay . We are maintaining this property as same as our own home .
I am so thankful for your kinds words. Your little boy was lovely and I hope he enjpyed showing me around the apartment! I’m here if you need anything going forward. Best wishes, Ebony
5/5
TrustpilotLisa Halifax at Linley and Simpson
Lisa Halifax has been great at keep me (landlord) informed with progress and updates. Updates when provided are thorough.Lisa’s opinions have been valuable, and I trust her judgment.
Thank you ever so much for taking the time to leave me the 5 star review, its lovely to hear I have been able to assist and I’m sure when the tenants move in they will be very happy.
5/5
TrustpilotAmazing customer service
I am in the process of securing a property to rent with Linley & Simpson of Ripon with their agent Maddie Saltmer. The process has been made easy and has been fully explained thoroughly by Maddie. She is extremely good at her job a credit to their organisation. I would recommend Linley & Simpson of Ripon to anyone looking to buy, sell or rent a property due to their amazing customer service.
Thank you for your kind review, I’m glad I can help.
5/5
TrustpilotNicola was very thorough and…
Nicola was very thorough and approachable throughout the relet process. L&S handled the letting very efficiently from start to finish and dealt with any questions and issues thoroughly.
Thank you Belinda, it’s been a pleasure working with you and we look forward to helping you again in the future!
5/5
TrustpilotCarrie
Carrie is lovely, she had answers to all our questions, let us take out time and most importantly made us feel excited about the idea of living there!
It was lovely to meet you Molly. Thank you for leaving your review! - Carrie
5/5
TrustpilotThank you Mark for helping us with…
Thank you Mark for helping us with letting our new house. You have been amazing and respond so quickly. I would highly recommend for anybody looking to rent a property with Linley and Simpson.
Hi Riley, thank you so much for taking the time to leave such a lovely review. I hope the process goes smoothly and you enjoy your new home! Kind regards, Mark
5/5
TrustpilotMorgan has been helping us as our…
Morgan has been helping us as our tenancy has come to an end and we've needed to extend due to our property not being ready. His help has been really invaluable!!
Thank you for leaving Morgan review, we are glad he could help!
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. From start to finish they were nothing but shambolic. I was a tenant, and had numerous issues in the property not L&S fault but they did nothing to help. Upon leaving the property; it took them 6 weeks and a lot of stupidity on their part for me to get my deposit back. Special mention goes to Elle in the pudsey branch who was worse than useless, no idea why they’d leave a trainee in charge of something worn no supervision but I assume she won’t progress from trainee. Oliver was brilliant in finally getting my deposit in 24 hours despite Elle having told me over the course of 6 weeks I’d have it in my account anyway now, absolutely feckless she was.
5/5
TrustpilotGreat staff
The viewing was great and was shown around everything, Samuel Priestley was delightful and super helpful with showing around and he was super sweet. a great employee.
Thank you so much for leaving a review, I’m glad I can be so helpful and provide such a positive viewing!
5/5
TrustpilotGreat customer service
Great customer service. Mark was great in helping me find a place and the communication was far better than what I'd experienced with other letting agents. Recommended!
Thank you so much for taking the time to leave a review, it means a lot. I hope you enjoy your new home! Best wishesMark
5/5
TrustpilotJohn Hanlon
John Hanlon - York BranchJohn was extremely helpful and answered all my queries. Unfortunately not all in the York branch are so helpful. Thank you John.
Thank you so much for your kind words and positive feedback Joy. It was a pleasure speaking with you and I’m glad I was able to finalise the renewal with the outcome you wanted.
5/5
TrustpilotAmazing people and service thanks Amina (leeds city centre)
Had a really easy and lovely time with linley & simpson. A big shout out to Amina for being a lovely person and helping me through every step of the way.
Thanks for your lovely review of Amina!
5/5
TrustpilotDealt with Rachel for a while now
Dealt with Rachel for a while now. Always goes above and beyond to ensure we are happy and satisfied. Really appreciate what you do for me and my family. Thank you.
It is a pleasure to be able to help you and your family!
5/5
TrustpilotGreat service
Reluctantly selling my flat in Dock Street, the L&S team have been great. Special thanks to Andy Bonner who has gone above and beyond to keep things on track with the sale. Recommended.
Thank you so much for taking the time to leave this review Hilary. I very much look forward to completing your sale within the coming weeks.
5/5
TrustpilotGood
Matthew was doing a great job for bringing us around for the rental. The instructions were clear and he was patient.
Thank you for your feedback! We’re glad to hear that Matthew provided clear instructions and showed great patience during your rental viewing. We’re proud to have team members like him who go the extra mile to ensure a positive experience.
5/5
TrustpilotTyla is just great
Tyla is just great! She responds immediately, is very helpful & sorts out any problems super quickly. It’s so reassuring to have someone you can trust in the local office. Thanks Tyla.
Thank you so much Liz for you kind words! It’s very much appreciated. I am glad to help whenever you need me.Kind regards,Tyla
1/5
TrustpilotDO NOT USE
I am writing this complaint on behalf of my friend Danielle who has recently moved out of property; Hucklow Road Sheffield. Not only has this been an absolutely disgraceful letting agent from start to finish, they have managed to out do themselves on the check out report. Initially when moving into the property Danielle informed Kelly Boot, Branch manager of Lindley and Simpson, of the following numerous issues;1) A broken lock on the window with a small hole in the double glazing.Kelly came out to view the property and informed Danielle that she had to pick between which one she would prefer to be fixed and that resolving both issues would not be possible. 2) Filthy carpets that were thread bare and were causing a trip hazard. This problem took 2 months to be replaced.3) Dead and LIVE Rats under the floor boards.Due to Danielle living with leukaemia she politely asked the agent to take the necessary action to make sure the property met suitable living standards as her immune system is compromised. I think you will agree that this should be as standard for anyone renting a property whether they are in ill health or not. The response she received from Conor, one of the estate agents at Lindley and Simpson, was that it was an old house what did she expect!? Again any tenant renting a property should be provided with an abode that allows for safe living conditions regardless of the age of the building. Buckingham palace is an old house, again this excuse is unacceptable. Danielle had to buy new curtains as there was no curtains when moving into the property. Upon moving out of the property Danielle left her curtains for the next tenant, Danielle has been charged as they have deemed the curtains 'poor condition', even though these were purchased out of her own money. Being charge for this is ludicrous and leaving an item that could simply have been taken down just proves the low-class level of company she has had to deal with. She has also been charged for dirty work tops, they were that rotten that Danielle wrapped them in fablon and removed these when she was leaving so no damages were made to the worktops but again has been charged for these.When moving out of the property Danielle has also been charged for the broken lock on the window that she reported broken when she initially moved into the property but was refused the right for this to be fixed.The audacity of their mission statement ‘We will provide a first class service built on professionalism' is laughable. I'm unsure of what this agent deems a first class service but i would hate to be subjected to their version of an inadequate service.Finally before we receive a response of 'we were not paid by the landlord to manage the property' which I can see several other reviews have received, I can assure you that they were paid to manage this property on behalf of the landlord and the ownership lies with them!! . A company which deems themselves to have such a high calibre of customer service surely would not take on a property of this standard and put their name to it. She’s paid rent in full and on time every month to be met with very little support in return! DO NOT GIVE THEM YOUR CUSTOM!
5/5
TrustpilotAiden was friendly and welcoming
Aiden was friendly and welcoming. He took time to answer all the questions about the property and he made sure I understood. He also had knowledge about policies and regulations related to renting properties.
I appreciate you taking the time to leave a review, I’m glad I was able to convey the information across to you.- Aiden
5/5
TrustpilotRecently rented a property from Linley…
Recently rented a property from Linley and Simpson. Was stress free and fast also Hannah was always on hand when I had a query.
Thank you for your review, we really value your positive feedback. We hope you are happy in your new home.
1/5
TrustpilotTerrible and unprofessional from the start
Terrible and unprofessional from the very beginning. Signed for a property and we were told we could expect to move in within a month but later it was said the entire property needed redecorating so we had to wait an indefinite period of time. Luckily got the keys on the exact same day my previous tenancy ended. However there was just a shabby catalogue of errors after that; they sent emails to me meant for the previous tenant, they left Starbucks cups in the property when they came in “to do an inventory check” which wasn’t witnessed or signed by myself. They lied about what furniture would be available, leaving us to buy it all at the last minute. The oven wasn’t even plugged in and they told us it was a problem with the gas when in reality there wasn’t enough plug sockets behind the oven. The blinds were dirty when I moved in so I asked them to replace them, which they agreed they would and they sent 3 different people to take measurements for said blinds (yes not even joking) but we never saw any new blinds! There was broken old bits of furniture and bathroom tiles in the cupboard which I had to leave there as the landlord apparently wanted to use the cupboard as storage. Boiler has been shabby and useless since we moved in, the EPC rating is low and the place is generally all-round damp and Cold - it turned out though that there was a leak above the boiler and whole ceiling is about to cave in. The ceiling needs contractual work and they’re putting it off all the time. They’ve sent multiple people out to get a quote and yet they’ve done nothing and it’s been almost a month. Luckily I’m out of here soon! Whole place is damp and mould is growing in every corner; I can only imagine it’s worsened by the fact there’s no window in the bathroom. Can’t wait to leave this place and I pity anyone who rents from these useless people.
5/5
TrustpilotLinley & Simpson manage my property in…
Linley & Simpson manage my property in Sheffield and a shout out to manager Kelly Boot for being most supportive - thank you Kelly!
Thank you for the shout out to Kelly, we always aim to please!
5/5
TrustpilotRental of property
A positive rental experience with individual approach due to the case nuances from the moment of showing the accommodation to the moment the contract was signed. All thanks to Chelsea C.
Thanks Maria for taking the time to leave a review. It was a pleasure helping you find your new place - all the best!
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