Trusted Agent profile · Berwick-Upon-Tweed
★★★★★
119 reviews across 2 platforms
36 Hide Hill, Berwick-Upon-Tweed, TD15 1AB
Aitchisons Property Centre's office in Berwick-Upon-Tweed, at 36 Hide Hill, is rated 4.5 out of 5 across 119 reviews on two platforms, including 84 Google reviews rated 4.4.
Every review we hold for the Berwick-Upon-Tweed office, from every platform, shown as written. First names only.
5/5
GoogleSold my bungalow at a good price Mr H Aitchinsons is very pleasant and reliable
Thank you so much for your kind words. We’re delighted to hear you were happy with the sale of your bungalow and that you found Mr Aitchison and our team pleasant and reliable. It was a pleasure working with you, and we truly appreciate you sharing your experience. Best wishes, Liam
5/5
GoogleNice easy transaction with good comunication . Staff are friendly and helpful. I will use them again. Thanks for a quick no hassle sale. Cheers
Thank you so much for your kind words! We’re delighted to hear you found the process smooth, with clear communication and friendly, helpful staff. It was a pleasure working with you, and we look forward to assisting you again in the future. Best wishes, Liam
5/5
GoogleHad cause to make an enquiry recently. Was very impressed with the friendly approach and genuine desire to ensure my enquiry was answered correctly. Didn’t mind waiting till next day for a confirmed answer to my query, knowing the the contact in their office, who dealt with my enquiry, was working on it to ensure the information she gave me was actually correct. This is important and often lacking with other agencies- honesty and clarity as opposed to a quick talking sales response. Followed up with a chat with Andrew (Aitchison) and I felt confident knowing the info I had received was not only right, but was from a company with “on the ground” knowledge of the local area/ property market and with a genuine care to look after its customers. 👍
Dear Abigail, Thank you very much for your kind review, we strive to give a good first impression. We would be happy to assist you again in the future. Kind regards Aitchisons Property Centre
5/5
GoogleExcellent service, very friendly staff and great communication throughout. Sold our property within 2 weeks- would thoroughly recommend.
Thank you so much for your kind feedback. We’re thrilled to hear you found our team friendly, communicative, and efficient, and that your property sold so quickly. Your recommendation means a lot to us, and it was a pleasure working with you! Best wishes, Liam
5/5
GoogleVery helpful and were quick to assist with any queries we had about the sale of my property.
Thank you so much for your kind feedback. We’re delighted to hear you found our team helpful and responsive throughout the sale of your property. It was a pleasure working with you, and we truly appreciate you taking the time to share your experience. Best wishes, Liam
4/5
GoogleI would like to thank the team at Aitchison's for managing a property, since 2008 and ultimately guiding the sale of that property through a very long and protracted exchange due to probate. They kept it on track and us informed all the way through. Thank you for a good job
Thank you for the feedback and kind words. Best wishes!
1/5
GoogleRude staff to deal with and don’t return calls
Hi Shaun, I’m really sorry to hear that you feel you’ve had a negative experience with us. This isn’t the level of service we aim to provide. I’ve checked our system but I’m unable to find any record of your name or enquiry, so I’m keen to understand what happened and make sure we put things right. Please could you contact me directly at the office on (01289) 307571 when you’re able? I’d really appreciate the chance to discuss this with you and resolve any concerns. Thank you, Liam
5/5
GoogleGood personalised service from the team. Managed the whole process efficiently we would use again.
Thank you so much for your kind words. We’re delighted to hear you appreciated the personalised service and efficient management of the process. It was a pleasure working with you, and we look forward to assisting you again in the future! Best wishes, Liam
2/5
GooglePolite and friendly staff, however understaffed and mainly lacking experience, several viewing emails sent to me in error, timings incorrect, poor communication. Rarely able to show buyer round home, always had to use family members to do so when I was at work or do myself when home. Provided zero help with an issue over RADON levels, even though I asked multiple times. Genuinely disappointed overall.
Dear Andrew, Thank you for your review. Our team work very hard to give all clients a 5 star service, and we are sorry you feel you didn't have this experience. Our company directors would be happy to discuss this with you. Kind regards Aitchisons Property Centre
4/5
GoogleVery good agents, staff helpful and personal approach, Efficient too. V satisfied
Thank you so much for your lovely feedback. We’re delighted to hear you found our team helpful, efficient, and approachable. We really appreciate you taking the time to share your experience, and we’re pleased you were so satisfied with the service you received. Very best wishes, Liam
5/5
GoogleFriendly and help staff thank you to you all.
Thank you so much for your kind words! We’re delighted to hear you found our team friendly and helpful. It was a pleasure working with you, and we really appreciate you taking the time to share your experience. Best wishes, Liam
5/5
GoogleBrilliant service from beginning to end
Thank you so much for your kind words! We’re delighted to hear you were happy with our service from start to finish. Best wishes, Liam
5/5
FacebookAlways found the staff extremely helpful and have helped us through a long journey in finding our new home. All the staff at Aitchisons helped and guided us through the process. We would highly recommend using Aitchisons Estate Agents.
4/5
GoogleA very friendly, helpful service. Showing great patience when dealing with impatient would - be buyers!
1/5
GoogleHorrible never reply to emails say one thing and do the other say they will let you know and never do you find out through other sources would certainly never recommend this agent worst i have ever come accross.
Good afternoon, I am sorry to hear about your experience using ourselves here at Aitchisons. We strive to deliver great customer service, so we are saddened to hear that you feel you have not received this. As no contact information for yourself has been left, may I please ask that you contact Andrew Aitchison on 01668 281819 where he would be happy to discuss your grievance further and get any outstanding issues resolved. Thanks, Aitchisons Property Centre
5/5
GoogleWe couldn’t have been in better hands when selling our house , from the first meeting to handing over the keys the service was excellent and professional, nothing was too much trouble for the team , would highly recommend
Thank you very much for your lovely review, it has been a real pleasure dealing with you once again.
5/5
FacebookAitchisons made the whole process much easier for me. selling a house for me when I don't live in berwick. they did everything for me from August to November. pretty quick turnover for selling a unoccupied home. a difficult year losing my mum and taking that worry off my hands
5/5
GoogleAitchisons Property Centre at Berwick provided us with continuing advice and patient assistance during a difficult sales process complicated by the current uncertainty in the property market and which had to be communicated across different countries in different time zones. Thank you to all their staff!
Thank you for your kind review.
5/5
FacebookRental property managed by Aitchisons All administration is dealt with promptly and efficiently, giving us confidence that everything is in order legally. Would definitely recommend
5/5
FacebookCouldn’t recommend Aitchisons estate agents enough. From start to finish the professionalism and customer service we received was second to none. Every single member of staff that we dealt with was absolutely lovely, helpful and couldn’t do enough for us. Thank you so much to all for making our house sale as stress free as you did xx
Thanks Julie for the kind words and business. Hope the new purchase has gone well.
5/5
FacebookExcellent service, amazing staff and speedy sale. We could not be happier with the service Aitchison's provided for us. Our house was sold almost immediately and due to the outstanding communication from Aitchison's it was a very stress free sale.We also bought our current home from them which again was hassle free.Thank you all so much!!
Thank you so much!
5/5
FacebookWe couldn't be happier with the service from Aitchisons, the staff were all incredibly helpful and would go above and beyond to support. They made the process of buying and selling straightforward for us as a family. Thank you again for all your cooperation and service. Lauren, Jay and Jorgie.
1/5
GoogleHorrible never reply to emails say one thing and do the other say they will let you know and never do you find out through other sources would certainly never recommend this agent worst i have ever come accross.
Good afternoon, I am sorry to hear about your experience using ourselves here at Aitchisons. We strive to deliver great customer service, so we are saddened to hear that you feel you have not received this. As no contact information for yourself has been left, may I please ask that you contact Andrew Aitchison on 01668 281819 where he would be happy to discuss your grievance further and get any outstanding issues resolved. Thanks, Aitchisons Property Centre
5/5
GoogleHave used Aitchisons Services many times over the past 25 yrs. Always a very professional service. Lovely friendly staff too. Would highly recommend.
Thank you for the feedback, it has been our pleasure over the past 25 years. Your review is much appreciated. Best wishes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Aitchisons Property Centre's Berwick-Upon-Tweed office has 119 reviews across two platforms: 84 on Google, 35 on Facebook.
Aitchisons Property Centre BERWICK-UPON-TWEED is rated 4.5 out of 5 across all 119 reviews, and 4.4 out of 5 on Google from 84 reviews.
Aitchisons Property Centre BERWICK-UPON-TWEED, 36 Hide Hill, Berwick-Upon-Tweed, TD15 1AB.
