5/5
GoogleSince 2018 i have been a tenant with Horler and associates. I cant find the right words to explain how helpful Loren Jacobs is to all customers of Horler and Associates. Number one letting agent for me
Trusted Agent profile
Horler and Associates reviews
★★★★★
102 reviews across 1 platform
211 Clarence Road, Windsor, Berkshire SL4 5AN
Horler and Associates's Berkshire office at 211 Clarence Road is rated 4.8 out of 5 across 102 reviews on 1 platform, including 102 Google reviews rated 4.8. Checked 9 October 2026.
Reviews
Every review we hold for the Berkshire office, from every platform, shown as written. First names only.
Google5/5
GoogleI would like to say masiv Thank you to Carla Reynolds for her attention, support and amazing attitude. She is great professional and very helpful person.
5/5
GoogleRichard and his team at the Windsor office show dedication and commitment to get the job done cannot praise them highly enough many thanks guys
5/5
GoogleI've had a fantastic service from Horler's, especially Loren, as she's always super helpful, efficient and professional. Absolutely fantastic!
5/5
GoogleExcellent, Loren made it easy, smooth and simple finding me place to rent and the whole transition of getting it sorted. Thank you for all your help your a credit to the company! X
5/5
GoogleI have been renting an apartment through Horler agencies for 10 years now, the employees are very friendly and helpful, my agents Carla are always there to help, if something breaks in the apartment, there is a problem with anything, the problem is always solved quickly and professionally, if you are looking for a real estate agent to rent apartments, I sincerely recommend this agency, always professional and helpful
5/5
GoogleWe used agency for last 7 years, and all this times whenever the issues was small or big they always were there to help us, and was good to knows we could always rely on them. In the past we used different agencies but they weren't good as Horler. So we would like to say a massive THANK YOU to all team in Horler especially to Loren who was always looking after us, for her excellent customers service. She always did go that extra miles to make sure we were happy in the house. Wish you all the best!!! Gracjan,Iza&LiliPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have been very impressed and happy with the level of professionalism and care that was provided by Horler from the moment we found our rental property. Carla, our main contact was brilliant and always proactive. She always kept us informed when necessary and was following up on all issues we flagged to her. We loved her professionalism, and having been through many estate agent in the past, she is definitely the best we have been interacting with so far!
5/5
GoogleI sold my property and then rented it back through Horler and found them very responsive and helpful, Loren is fab.
5/5
GoogleIf all Letting Agents could be like Madeline Fox, the industry would be very much better for it. Thank you Madeline.
5/5
GoogleMadeline has been very helpful with any questions we have had and has always kept us updated on everything
5/5
GoogleMy family have been dealing with Horler estate agents for many years in the purchasing, selling and the letting departments and I have to say they are second to none, the service is attention to detail in all departments, in particular I can not praise Loren in Lettings enough, she is nothing less than brilliant, knowledgeable, experienced and understanding. Thank you to you all at Horler and may we have many more years of business working together.
5/5
GoogleI have extremely positive feedback to give to Horler & Associates. Loren Jacobs had professional attitude and picked up all the queries I had during the letting process immediately, and got back to me very quickly with the response. She kept me informed at all times which took all the hassle and stress out of the letting process. I rented my property within less than two weeks. I will definitely give Horler & Associates 5 Stars.
5/5
GoogleCouldn’t recommend enough! Loren Jacobs helped me find the most beautiful little cottage for me and my pup. It was my first time moving and she made the transition so easy for me. She’s continued to help and support me throughout the tenancy, which I’m so grateful for. Thanks again Loren! I shall tell everyone looking to move to Windsor about you x
1/5
GoogleTerrible rental agency was ok 5 years ago but not any more will leave you in uninhabitable property you will need to go to the council to make complaint to get any work carried out then they send there workman who is useless and stole my …
5/5
GoogleReally helpful and organised, a really positive experience. Clear with processes, supportive and transparent. Highly recommended!
5/5
GoogleI’ve recently rented a home through Horler & Associates with Loren leading me through every step - from showing me the house I was interested in to completing the agreement and setting the move in date and it has been flawless from start to …
5/5
GoogleVery impressed with Horler, especially Loren. Very quick response time and helped me through the entire process, would highly recommend
1/5
GoogleTerrible service if you attempt to view a rental property. Having seen a property that met my needs and budget, I contacted Horley & Associates to arrange a viewing. I spoke to an administrator who informed me that I would be contacted at a later time to book a slot. Not having heard anything for a while, I called again, around 7 hours later, spoke to the same administrator and explained that I was keen on viewing the property and did not want to miss out as the location was prefect for my needs. I was bluntly interrupted and told "YOU WON'T MISS OUT", unquote. I then emailed Horler & Associates to voice my dissatisfaction and express my concerns. My email was not replied to. I eventually received an email, informing me that the house would be available to view the early part of week commencing 15/04. I replied and offered ample availability as I work minutes away and could escape with very little notice to view the property. I have not received a reply, not even a an acknowledgement email. It seems that my budget (£1500 for a 2/3 bedroom rental) is insignificant and they cannot be bothered dealing with my query. Why do they bother listing properties that they are not willing to deal with? Frankly, I am annoyed at the fact that I will miss out on that specific property. Whilst I am still interested, I am no longer prepared to work with Horley & Associates. It is their loss as in addition of finding a rental property, I have a property for sale and was keen in using the same Estate agent for both transactions. I will go elsewhere and hopefully deal with a company that is keen to have my business.
5/5
GoogleMe and my partner are beyond pleased with our experience with this agency. We had been looking for a place to rent for a couple months before we reached out to Horler & Associates. Within weeks we have found the perfect property for us and we are in the referencing process. This could not have been done without Loren who has been helping us through every step! 10/10 would recommendPositiveResponsiveness, Quality, Professionalism
5/5
GoogleLoren and Carla were excellent, highly recommend
5/5
GoogleIt has been amazing working with Loren at Horler. From the first moment I sent an email about letting our property out, she was extremely efficient with communication and the flat was on the market and rented within a week. Fantastic service, and makes life as a landlord so much easier. Thank you so much!
5/5
GoogleWe were very impressed with the professional manner of the staff at Horler & Associates when we came to rent our property. They knew the market well and advised us of our options in this area. It was a fast and efficient process from beginning to end.
5/5
GoogleBoth Loren and Carla have been very helpful and great at communicating anything related to the flat. They would solve any issues/requests professionally and have been really quick to respond. Very happy with their service so far and would highly recommend!
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Questions about Horler and Associates
How many reviews does Horler and Associates have?
Horler and Associates's Berkshire office has 102 reviews across 1 platform: 102 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Horler and Associates's rating?
Horler and Associates is rated 4.8 out of 5 across all 102 reviews, and 4.8 out of 5 on Google from 102 reviews, checked 9 October 2026.
Where is Horler and Associates's Berkshire office?
Horler and Associates, 211 Clarence Road, Windsor, Berkshire SL4 5AN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.