Every review we hold for the Belvedere office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had the pleasure of working with Sophie as our letting agent, and we couldn’t be more grateful for her support throughout the process. She showed us two properties that matched our needs, and although there were a few bumps along the way, Sophie stayed patient, professional, and determined to help us find the right home.
Her communication was always clear and timely, and we really felt like she was on our side every step of the way. Thanks to her persistence and care, we’re now settling into a place that feels perfect for our family.
Sophie, we can’t thank you enough, you’ve made a real difference to us!
Nick · 24 April 2025
★★★★★ 1/5
GoogleMy experience with Acorn as a landlord has been extremely disappointing. I chose them based on their strong presentation and promises of support, especially as it was my first time letting a property while living abroad for work. But once I signed the contract, communication largely dropped off. Unexpected fees, ones I had specifically asked about beforehand, suddenly appeared and I had to chase them constantly for information with things being still unresolved when I left the country even though I started the process 3 months in advance.
Once I moved, despite asking to be contacted by email due to the time difference, I received multiple calls at 2, 3 AM with information I’d been requesting weeks before. I also repeatedly asked how tax works for landlords abroad. I was told my self-assessment code was enough and that no tax would be withheld from rent, yet they deducted tax anyway. Only later was I told I needed an NRL to prevent this. By the time I got it to them, the money had already been sent to HMRC.
Two years later, I’m still trying to reclaim the tax. HMRC says they’re missing documents that Acorn should have provided. Acorn has been difficult to get information from, and I can’t contact their accounting team directly you have to do that through someone at the office which slows things down significantly.
Acorn has higher fees than the other agencies I saw but I was happy to pay those fees expecting peace of mind and professional service while abroad, but this has been a frustrating and stressful experience. I would not recommend Acorn to anyone looking to lease out their property. And if you do choose them, don’t expect clear answers or proper guidance, you’ll be on your own.
Amber · 14 April 2025
★★★★★ 5/5
GoogleWhen i decided to rent my house i honestly didn’t care which letting agency i was going to choose… couldn’t have made a better choice! The team was great and professional. Alex (agent in charge) really helped me out in heaps when it came to …
Vitto · 16 March 2026
★★★★★ 5/5
GoogleAll thanks to Jackie Bissett who stood by me throughout the transaction process. This was my first property and a Roller coaster ride but with the professionalism responsiveness of Jacqueline and Joe, we got the result. I thought is was never going to happen but these guys are awesome. Thank you!PositiveResponsiveness, Professionalism
Dr · 27 August 2021
Agent replied · 12 June 2024
Thank you Dr. Festus for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jacqui and Joe and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleCarys is a fantastic at her job, id definitely recommend to go to her when either selling or buying
Kippa · 29 May 2024
Agent replied · 26 August 2024
Thank you for the glowing review of Carys and our services! We appreciate your recommendation and are thrilled to hear that you had a positive experience. Please don't hesitate to reach out if you have any further feedback or questions.
★★★★★ 5/5
GoogleJacqueline Bissett has been professional and responsive throughout all my dealings with her. I highly recommend her services. Jacqueline goes above and beyond her call of duty to answer questions, be as efficient as possible and supportive through out the buying process. She is an asset to Acorn.PositiveResponsiveness, Professionalism
Tara · 27 August 2021
Agent replied · 12 June 2024
Thank you Tara for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jacqueline and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI'd like to thank Antoaneta and Lilia at Acorns for their friendly and professional help in successfully letting a property - I would highly recommend them both. The thing I liked was they focused on the needs of the customer and not 'the sale'.PositiveResponsiveness, Quality, Professionalism, Value
Alan · 27 August 2021
Agent replied · 12 June 2024
Thank you Alan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Antoaneta and Lilia. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe couldn't have asked for a harder working estate agency. Joe Buckle and Jacqui Bissett were fantastic in what turned out to be a complex and difficult chain. We would definitely recommend them and would use them again if we ever decide to move again.PositiveResponsiveness, Quality, Professionalism
Katie · 27 August 2021
Agent replied · 12 June 2024
Thank you Katie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Joe and Jacqui and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe found our dream flat through Acorn Belvedere. Our estate agent, Antoaneta, was such a lovely and helpful lady, she made our experience so smooth and pleasant. She made sure we are aware of everything and was there for any questions we had. Also, we had the pleasure to meet Lilia, she was also extremely helpful and gave us a warm welcome. Overall our experience was awesome, moving can be stressful but Acord definitely made it easier and we cannot recommend Antoaneta and Acorn Belvedere enough!PositiveResponsiveness, Professionalism
Mirella · 13 June 2021
★★★★★ 5/5
GoogleI recently sold my house through Acorn and Carys McFarland dealt with my sale from start to finish. I have to say, the service she gave was amazing. From arranging the viewings, to keeping me informed though the sales process and updating me on any changes, she was always so thorough and prompt. Would recommend anyone to sell or buy via Acorn and especially ask for Carys.
Zuber · 14 March 2024
Agent replied · 12 June 2024
Hi Zuber, thank you for taking the time to share your experience with us. We are thrilled to hear that Carys provided you with amazing service throughout the sale of your house. We appreciate your recommendation and look forward to assisting you or anyone you know in the future.
★★★★★ 5/5
GoogleRecently used Acorn Belvedere Estate Agents to let my house in Belvedere. Letting Manager Lilia Ghenim and her team provided a very friendly and professional support to let my house within few weeks. I would highly recommend using Acorn Belvedere Estate AgentsPositiveResponsiveness, Quality, Professionalism, Value
Rajanikant · 27 August 2021
Agent replied · 12 June 2024
Thank you Rajanikant for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Lilia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJacqueline Bissett has been great at letting us know about properties she thinks would be of interest to us in a timely manner. She is knowledgeable about the properties for sale and is friendly and approachable.PositiveQuality
Julie · 27 August 2022
Agent replied · 12 June 2024
Thank you Julie & Kay for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jacqueline and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI'm so glad I found Acorn and chose them to let my property. Lilia made everything go so smoothly and was there every step of the way to put my mind at ease. Thank you so much!
Andy · 13 June 2022
Agent replied · 12 June 2024
Thank you Andy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Lilia. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJacqueline at Acorn was amazing from the start of the process right through to completion. Even when there was a hitch on the solicitors side Jacqueline was supportive in going above and beyond to help things progress.
Busola · 13 June 2022
Agent replied · 12 June 2024
Thank you Busola for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jacqui and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThe team is very helpful, especially Joe and Jackie I will use and recommend them over and over again. Thanks, guys for a job well done.
Aishat · 13 June 2023
Agent replied · 12 June 2024
Thank you Aishat, thats very kind review, we appreciate it. Kind regards Karen Hedges- Acorn Customer Services
★★★★★ 5/5
GoogleI went with Acorn for selling my flat. I was dealing with Jacqueline, and she was kind, professional, and friendly throughout the whole process. Jacqueline made me feel at ease, and truly cares about her clients. I would highly recommend Acorn.PositiveResponsiveness, Professionalism
Priya · 13 June 2021
Agent replied · 12 June 2024
Thank you Priya for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Jacqueline met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMy experience with Acorns was amazing. I was assigned to Lilia and she was absolutely amazing went out of her way to really help me. Other staff are very friendly and willing to help.
Thank you so much.PositiveResponsiveness, Quality, Professionalism, Value
Millicent · 13 June 2021
Agent replied · 12 June 2024
Thank you Millicent for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Lilia and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleDealing with Acorn has been an amazing experience with Antoaneta and Lilia! They were ALWAYS on point with communication and getting things done. Without them, I’m not sure this process would have went as smoothly as it did. Fantastic, polite and professional!PositiveResponsiveness, Quality, Professionalism, Value
Livvy · 2 December 2024
Agent replied · 12 June 2024
Thank you Livvy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Antoaneta and Lilia. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJacqueline was very helpful whenever we called to find out what was happening during the stressful time we had purchasing our property. We never had a problem with her or the Acorn side of the buying process.PositiveResponsiveness, Quality, Professionalism, Value
Danny · 13 June 2021
Agent replied · 12 June 2024
Thank you Danny for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jacqueline and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat experience - From the moment of applying to view the property to getting the key of our first house. Very helpful, friendly and professional team. Always on hand to answer our varied queries. Amir in particular. He kept us in the loop at every stage and made the process very easy and seamless. Big THANK YOU and best wishes to the team.
I would highly recommend based on our experience.
Ashathapa · 13 June 2023
Agent replied · 12 June 2024
Thank you ashathapa for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Amir and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJacqueline Bissett has been great at letting us know about properties she thinks would be of interest to us in a timely manner. She is knowledgeable about the properties for sale and is friendly and approachable.PositiveQuality
Julie · 25 December 2021
Agent replied · 24 December 2024
Thank you Julie & Kay for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jacqueline and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAbsolutely marvellous service. Had three estate agents round to value my property and to get the right deal. Although Acorn were not the cheapest I chose them over the others. Jacqueline Bissett personality took charge over the sale of my house. She is so very professional and I felt confident that she would do what was said. Even before my house went fully on the market she had lined up viewings. Within 1 week of it being on the market my house was under offer. I cant thank her enough. I must also praise Josh a very professional young agent who assisted in arranging the viewings for my house. He came over so very professional and knew what to say to potential buyers. You are a future star in the business. All round I cant fault them please note going with the cheapest is not always the best option. I just hope the final sale goes through as smoothly as the start.
David · 13 June 2022
Agent replied · 12 June 2024
Thank you David for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jacqui and her colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI worked with Arikson and Alesha from Acorn Belvedere office and they were a pleasure to work with. Communication was good and they were very helpful in the process.
Rajesh · 3 November 2024
★★★★★ 5/5
GoogleThank you Jacqueline, Joe for ensuring the smooth journey off my home move. I’m very happy I choose Acorns.
Merry Christmas to you all.
KarenPositiveResponsiveness, Quality, Professionalism, Value
Karen · 27 August 2022
Agent replied · 12 June 2024
Thank you Karen for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jacqui and Joe. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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