Every review we hold for the Belvedere office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have recently purchased a property through Acorn Belvedere Estate Agents. Jacqueline has been wonderful and attentive from beginning to end. From showing us around our new home, to checking-in with us regularly she has always been helpful. This service from Jackie has been greatly appreciated, more so because of us being first time buyers. She has made a daunting and often frustrating prospect much easier to manage. Thank you Jackie for everything!
John · 13 June 2023
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager
★★★★★ 5/5
GoogleI recently bought a property through Acorn Belvedere Estate Agency, and my experience was fantastic. Agent Carys was incredibly professional, knowledgeable, and attentive throughout the entire process. They made everything smooth and stress-free, from viewings to finalizing the purchase. I highly recommend Acorn Belvedere and Carys for anyone looking to buy a property. Excellent service and support!
Steiner · 29 May 2024
Agent replied · 26 August 2024
Steiner, we are thrilled to hear about your wonderful experience with Carys and Acorn Belvedere! Providing professional and attentive service is our top priority, and we're delighted that Carys made your property buying process smooth and stress-free. Thank you for recommending us, we appreciate your support!
★★★★★ 5/5
GoogleThese people do a far better job than online estate agents in my personal opinion. Actually these estate agents allowed me to a view a property without a AIP and I bought a house through them. Other estate agents refused me point blank without a AIP and I had a 40% deposit. Common sense estate agents in Acorn. Jacqueline was very personable, easy to contact and is very good at what she does. But next time I'll have a bigger house for less money please?? On the housing ladder finally. Thanks Acorn.PositiveResponsiveness, Professionalism
Emily · 27 August 2022
Agent replied · 12 June 2024
Thank you Emily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jacqui and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn Estate Agents Belvedere signed up as our sole agent last Friday: a smooth valuation service & the following day we had 8 advance viewings underway. Sale agreed within a couple of days. Super client experience from this branch thus far in the process. A particular shout out to Jacquilne Bissett for her professional & friendly manner, & for delivering everything she outlined as the process begun.
Update: 11 weeks into the sale process, yesterday we exchanged contracts with completion agreed in 10 days. Everything has been so smooth & Acorn’s communication with us throughout has been extremely good. We have already recommended Acorn to others & we are so pleased that we signed up with the team at Acorn Belvedere Branch.
Once again, a special thanks to Jacqueline Bissett for her professional & attentive handling of our sale - you really have delivered a first class service. Thank you!PositiveResponsiveness, Professionalism
Janet · 27 August 2022
Agent replied · 12 June 2024
Thank you Janet for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our Jacqui and her colleagues met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleOpoku was the agent that helped us with our purchase, very professional and very nice to deal with.
Everything went very smoothly thank you!
Keely · 4 August 2025
Agent replied · 27 December 2025
Hi Keely Moscrop!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleI would like to say how friendly, compassionate and helpful Opoku Assibey is. His very professional and was exceptionally in the service he offered, was very quick on responses and is a credit to Acorn will definitely be using them again in the future. Top rated service
Suzanne · 3 October 2024
Agent replied · 24 October 2024
Thanks for your wonderful feedback, Suzanne! We're thrilled to hear about your positive experience with Opoku. Our team strives for excellence, and it’s great to see their efforts recognised. We look forward to serving you again in the future!
★★★★★ 5/5
GoogleJacqueline Bissett has been by far the best agent we have come across. It's very difficult trying to find a family home that meets the family requirements plus with the stamp duty discount and incentives for first time buyers we have found it extremely difficult to get viewings. By the time we see a property and call the agents it's already at full capacity.
However Jacqueline makes sure we got viewings after viewings and has been fantastic.
I would highly recommend going through her as her people skills is second to none.PositiveResponsiveness, Professionalism
Rizwan · 13 June 2022
Agent replied · 12 June 2024
Thank you Rizwan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jacqueline and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJacqueline has been a revelation. If only all agents were as dedicated to their clients and the quality of their work. She is reliable, responsive and considerate to the needs of her clients. It was a pleasure working with her to find my accommodation and she always kept me updated on what may be suitable and what was going on. A personal touch that is unheard of these days. Very happy dealing with Acorn Belvedere and can't recommend Jacqui highly enough!PositiveResponsiveness, Quality, Professionalism
Lukegen · 13 June 2022
Agent replied · 12 June 2024
Thank you lukegen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jacqui and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleCould not have asked for a better experience. Right from the first valuation visit to completion they have been great. A special mention to Jacqueline (Jackie) who was just so amazing and was always on hand throughout the process. Her friendly yet professional manner really made all the difference. Knew from my first meeting with her that she was the agent I wanted to use. Thanks to Joe and the whole team. Would recommend without hesitationPositiveResponsiveness, Quality, Professionalism
Pauline · 13 June 2022
Agent replied · 12 June 2024
Thank you Pauline for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jacqui, Joe and their colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThe experience with Acorn has been seamless thus far. All steps starting with advice on properties, articulation of relative merits and demerits to facilitation of viewings and the admission of the offer have been delivered with alacrity and exemplary customer centricity by Adalina Gjoni. I would recommend Acorn and Adalina to other potential buyers and sellers.
Rajat · 27 November 2025
Agent replied · 27 December 2025
Dear Rajat Malhotra, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI would like to say a big thank you to Jacqueline Bisset who was so helpful in finding me a lovely 2 bedroom apartment she was always at the end of the phone when I needed reassuring and always positive with me she has also gone out of her way to drop my key to my new home on completion.
I wish her all the best
Jane · 13 June 2023
Agent replied · 12 June 2024
Thank you Jane for your kind words. Congratulations on your New Home ! Karen Hedges Acorn Customer services
★★★★★ 5/5
GoogleI had a great experience working with Toby. From the very beginning, he was professional, easy to communicate with, and genuinely cared about getting the best result for me. His knowledge of the market and attention to detail made the whole process feel smooth and stress-free.
Peter · 16 February 2026
Agent replied · 16 April 2026
Dear Peter Young
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleMiss Lilia from Acorn Belvedere Branch is a top representative in the area. I was with a leading agent in the area for five years and l took the risk of trying a new rep for my property. It proved to be the best decision as the property achieved £100 p.c.m more than the amount estimated by the previous agency. There were seven intrested parties and had two firm offer for the marketed price. The property was marketed only for eight days and was taken on the open day by the current tenants. The tenants profiles looks great and they agreed for a two years agreement. Lilia was always available to contact and handled the whole process as if she was dealing with her own property.PositiveResponsiveness, Quality, Professionalism, Value
Jose · 27 August 2021
Agent replied · 12 June 2024
Thank you jose for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Lilia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMy mother let out my childhood home, as I had moved out and bought my own property. We booked a valuation with other estate agents as well as Acorn. The lettings/sales advisor Lilia Genhim from Acorn came to value the property. From the moment my mum had met Lilia, she made a very good impression. She was able to clearly explain all the benefits/risks and took her time, given my mum was anxious about the whole letting process.
From the moment we decided that we were going to go with Acorn and for the property to be fully managed, Lilia was exceptional. Acorn do charge a slightly higher percentage compared to other local competitors, but you get what you pay for. Within 48 hours, Lilia was extremely efficient and had already arranged several viewings with potential tenants. Her high level of communication in keeping us both informed of every step, for example; sent us details of the tenants credentials and references that best suited our specifications. She found a promising couple who agreed to a tenancy within a week or so.
Lilia represented Acorn to an extremely high standard. Her hardworking work ethic was impeccable and her genuineness and authentic character put myself and my mum both at ease, reassuring us throughout the whole process that all would be fine.
We are grateful for all of the help and assistance from Lilia. I highly recommend anyone to go through Acorn if they wish to let out their property.
Thanks again for all of your help Lilia.PositiveResponsiveness, Quality, Professionalism, Value
Caroline · 27 August 2021
Agent replied · 12 June 2024
Thank you Caroline for taking the time to provide us with such a great review of your experience. I am delighted to hear that you were happy with the service you received from Lilia. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI would highly recommend Lilia Ghenim as an excellent lettings agent for Acorn. We had a wonderful service the whole way through from start to finish. Lilia helped guide us in the most informative way to succeed and achieve what we needed. Very friendly, professional and very quick to respond. I am greatfull to have found a brilliant agent that has such a great deal of experience. I look forward to a future partnership of landlord and agent working together maintaining a high standard in the British lettings industry. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Rain · 13 June 2021
Agent replied · 12 June 2024
Thank you Rain for leaving us a 5* review. We are really happy that you were pleased with the service you received from Lilia and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThis is my first time renting a property to someone and the hole thing was becoming quite stressful, I wasn’t really sure what I was doing and every estate agent I spoke to wasn’t being very helpful that is until I called acorn in Belvedere and spoke to the amazing Lilia. What a incredible lady she is. She is such a credit to acorn. Lilia come to my property and went through everything with me step by step and could not of been and still being so helpful and completely put my mind at rest about renting out my property. She found me tenants incredibly fast and not just helped me but helped my tenants with all the paperwork and forms. Lilia is such a happy positive person and really goes above and beyond to help you with anything you might need.
Louise · 13 June 2021
Agent replied · 12 June 2024
Thank you Louise for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Lilia and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWhat a fantastic service myself and my grandaughter received from both Antoaneta and lillia . Both were so professional but with the human touch, and they really made the whole process as painless as possible . Never rented before so had no idea on what to expect but both lovely ladies talked me through the process and treated myself and my grandaughter with kindness and we felt valued as customers and you don’t often find that these days with companies . Nothing was too much trouble and I would like to recommend that both ladies receive a huge pay rise because they deserve it . They certainly have made me want to recommend acorn estate agents to anybody looking to rent or buy . I actually sold my last house through acorn in bexleyheath and again the service I received from the bexleyheath office was excellent. Keep up the good work Acorn . Very kind regards lynne Jones (a very happy customer)PositiveResponsiveness, Quality, Professionalism, Value
Lynne · 13 June 2021
Agent replied · 12 June 2024
Thank you Lynne for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Antoaneta and Lillia. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleReally great service from Acorn - from start to the end (we were selling our house through them)
Every team member we dealt with was very professional and helpful, but there are two people we dealt the most.
Jacqueline - did an amazing job and found a buyer for our house in less than 3 weeks - thank you!
Dominic - big shout out to this guy! He coordinated for us the whole process between "offer accepted" and "completion" and he did awesome! He called me on a regular basis to provide an update on the progress of the sale which I found very helpful. Always positive, polite and happy to answer any questions. Thanks Dominic for everything!
Overall great experience, so I would highly recommend Acorn - whether you want to buy, sell or rent.
Ewa · 13 June 2021
Agent replied · 12 June 2024
Thank you Ewa for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jacqueline and Dominic and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe had the pleasure of viewing four properties with Adalina in Erith, and the experience was excellent from start to finish. She thoughtfully planned the viewings in a logical order, which made the process smooth and efficient. …
Mamusu · 16 March 2026
Agent replied · 16 April 2026
Dear Mamusu Koroma
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleIt has to be said I am not easily impressed, however I had the huge pleasure of speaking with 'Lilia Ghenim' (Lettings Manager) I found Lilia to be very professional, very helpful (above and beyond) and a absolute pleasure to deal with. Lilia is clearly knowledgeable but most importantly friendly and happy. If i could allocate 10 stars I would.
Lynne · 13 June 2023
Agent replied · 12 June 2024
Thats wonderful, Lynne ! and thanks so much for taking the time out of your day to post ! have a great Day!! Kind regards Karen Hedges
★★★★★ 5/5
GoogleLilia was a lovely lady who goes over board in Ensuring that all her clients gets the best ,treating them with respect and dignity. I said this based on my experience with her. Even without meeting me in person until yesterday the 28th November I meet her and her reception to me was fantastic and this confirms all I thought about her. She is wonderful..
Chidiebere · 2 December 2024
★★★★★ 5/5
GoogleEdit - 14/8/23 - Had a particularly difficult sale due to cladding/ews1 issues but Jake and Layton at Acorn went over and above to ensure I got a sale that completed. Both kept me up to date, kept chasing the buyer's solicitor and got my transaction completed. I couldn't have asked for more from them.
Rory · 16 September 2023
Agent replied · 12 June 2024
Thank you Rory for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Lilia. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJacqueline Bissett has been incredible in assisting with our search for a home. Accommodating multiple viewings in a short space of time, helping us through the process and showing a genuine interest in what we are looking for. A huge help to have her involved in the process and has made it all as smooth as can be!
Atdhe · 13 June 2023
Agent replied · 12 June 2024
Thank you Atdhe, thats such a nice review for Jacqueline! thanks for taking the time to post ! Karen Hedges Acorn Customer Services
★★★★★ 5/5
GoogleA very unbiased and friendly place to look for a home, and I’d say that is priceless in this current market. Becca Ayers was out negotiator, and for someone so young and new in the game she has a great deal of enthusiasm, knowledge on the properties and sellers intents and kindness, all the while being unbiased. A really lovely place and will be recommending. Thank you!
Bunny · 13 June 2022
Agent replied · 12 June 2024
Thank you Bunny for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Becca and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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