Trusted Agent profile · Belper, Derbyshire
Verified
★★★★★
90 reviews across 2 platforms
2 Bridge Street, Belper, Derbyshire, DE56 1AX
Your Move's office in Belper, Derbyshire, at 2 Bridge Street, is rated 4.4 out of 5 across 90 reviews on two platforms, including 89 Google reviews rated 4.4.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Belper office, from every platform, shown as written. First names only.
5/5
GoogleYour move Belper office have given such a professional service for my Parents house sale, 'Stephen Jennings “ has looked after the sale from day 1, the house sold with in week, and he has gone out of his way to help me. Thank you .
Great feedback. Thank you Donna. Merry Christmas!
5/5
GoogleSold our house in March '22, excellent service, always available on the end of the phone and sent emails when they said they would. Sale went through within expected timeline. Polite, professional, honest, couldn't ask for more.
Cheers Elliot. Much appreciated
5/5
GoogleWe found Yourmove Belper to be very professional throughout the sale of our house. The valuation was carried out promptly and marketing material was very pleasing. They carried out all the viewings on our behalf , always keeping us …
Thank you Mr Birkin. You were both a pleasure to deal with and I'm glad you were happy with service. All the best.
1/5
GoogleAVOID AT ALL COSTS!!! If I could give a zero rating, I would gladly give it. I ended a lease on a garage which was handed over to the owner with no issues at the end of April. 10 days later and I still hadn't received any deposit back from YourMove, so I rang them to see what was going on. They said they would speak to the owner to confirm everything was OK and they would release the deposit. Two weeks later and still no deposit received, rang them again and once again they said they would look into it. In the meantime, I contacted the owner who said that YourMove had not contacted them. The owner spoke to them straight away to tell them to release the deposit. 19 days later and the deposit had still not been received, so I called them again, they said it was with a solicitor and they would find out what was going on. The day after I received a phone call telling me that they aren't holding a deposit for me and that I need to contact the owner for a refund of the deposit. The staff their must be clueless and don't know what is going on, how can it take 33 days for them to realise that they are not holding my deposit. Their customer service is terrible, and they don't get back to you quickly. I sold and brought my house through them back in 2009 and the service was excellent, but after this experience I will not use them again after this experience.
Hi Dan. Hopefully the chat we had helped explain and resolve the situation. All the best.
5/5
GoogleJust bought a property handled by Belper Your Move. The whole team there are so very approachable and helpful. Especially David, Stephen and Kirsty, never let me down when contacting them. Excellent.
Thanks Andy. Much appreciated
4/5
GoogleAs a first-time buyer, I couldn’t have asked for a better experience. Stephen from Your Move was friendly, professional, and incredibly supportive throughout the entire process. He took the time to explain everything clearly and …
Thanks Jo! Much appreciated.
5/5
GoogleStephen and team were great, enthusiastic, courteous and considerate in the sale of our house.I would recommend to anyone considering selling a property in Belper or surrounding area
Thanks for the review MB! Very kind
5/5
GoogleMoving house can be a terrible experience and the time frames alone are stress inducing - Your Move did a great job in keeping the stress levels down, they sold our house in 3 days and helped us secure a property. Their market share and customer care makes them the "GO TO" in this area and their fees are as good as it gets. I certainly got far more than I paid for and am very appreciative of the hard work they put in. Christy is a superstar!
1/5
GoogleExtremely rude would not recommend (Sam) took it upon herself to try and belittle my mum and made her feel really uncomfortable not helpful at all no customer skills whatsoever.
Hi Lilly. I'm David, the Managing Director of this branch. I'm sorry to hear that you had that experience but I'm afraid we don't have anyone called Sam that works here. Are you sure you've got the right Estate Agents? Also had a quick look … More
5/5
View AgentsThey found the perfect buyer for our character cottage...
From the moment David stepped in the door we knew we had found the right agent; valuation, photographs and description perfect, we didn't have to alter anything. Special thanks to Shree and Christi in the office for arranging the viewings to fit in with our busy lives. Even though we didn't want to do any of the viewings it worked OK with the few that we did and we got to meet the buyer so knew all our hard work in renovating the cottage would be appreciated and loved - sold in 3 weeks to the third person that walked in the door and in a position to move. They also sold our daughter and son in law's property, took a little longer than ours - but of all the Estate Agents in Belper we can whole heartedly say they are the best, would definitely use them again (although at this time, we are having a break and not moving again)... Following our progress in our 'Your Move' seller file online was great! Our thanks once again Richard and Hazy Elliott
5/5
GoogleStephen Jennings was professional, kind and helpful throughout the who sale process and I would recommend using Your Move.
Thank you Melissa. Pleasure doing business with you.
5/5
GoogleExcellent service they couldn't do enough for us! They even threw in a professional photographer to help with our pictures. Our house sold in a few days! Thanks David and teamPositiveResponsiveness, Quality, Professionalism
Aw thanks Louise!
1/5
GoogleAbsolutely shocking, do not rent through these unless you are prepared to be ripped off. Edit as I cannot respond to the owner: Let's have some fun & detail our grievances against Your Move. - Our contract ran out during lockdown. We handed in our notice in line with both the agreement made with Your Move & legislation. Regardless, Your Move tried to scaretactic us into paying an additional month rent. - They initially overcharged my partner and I in both deposit and fees, until the practice was deemed unlawful and some deposit had to be returned. - The house had not been renovated in over a year when my partner initially moved in and I moved in later as a temporary stop for about a year. Regardless, we were charged for a full set of repairs against our deposit, some of which related to damage that already existed before my partner moved in. The charges themselves were nothing short of extortionate, such as an £40 shower curtain or £225 for removal of a couple of left furniture (which we did leave, simply because by the way they had conducted business so far we knew they would come up with a bunch of either overstated or plain fabricated reasons not to release our deposit anyway). The council would have picked these up for £25 or any man with a van for £100. They also charged us against some damage on a cheap, badly done wallpaper job from using the appropriate picture hanging method as discussed with one of their representatives on one of the house checks, etc. - The reason we simply accepted their ridiculous and unjustified overcharges against some simple jobs was that we had long written off the deposit, because we knew who we were dealing with and frankly, preferred to never have to deal with them again. I rented for many years without ever having had an issue until I encountered Your Move. They are incompetent, unreasonable, they will be over-controlling and underprotecting your rights as a tenant and as you can see by the owner's responses on here, will become argumentative when you pull them up on it. I said it before and I'm saying it again: Stay well clear of them. Your Move are about the most unprofessional estate agent we ever encountered.NegativeQuality, Professionalism, Value
Good morning Sonja. Disappointing that you did not wish to discuss this review over the phone when I called earlier, so I'll respond here instead. I must admit to being a little confused by your comments. I assume you are referring to the deposit deduction? If so; I would advise that your partner (the main tenant) accepted the deduction without any request for negotiation, discussion or complaint. Furthermore I would remind you that the total cost of putting the property back into something like it's original condition was over £200 more than the agreed deposit deduction amount. The deduction decision was made by the landlord based on the condition the property was left in at the end of the tenancy. The condition was checked against that shown in the original inventory and quite frankly the deterioration was very substantial. As well as this, there were several personal items/furniture left in the property that needed removing. The landlord was very reasonable with his decision based on the works required and, as mentioned above your partner (and main tenant) accepted this deduction fully. EDIT: Hi Sonja. You can absolutely respond to the owner. I am the owner and I tried to call you yesterday to discuss this matter in detail with you. Rather than do this you decided to hang up. I would have much preferred to discuss this in a reasonable manner and explain the process to you in more detail. I won't respond to you additional comments on here but, as per yesterdays call, I am happy to discuss this with you. Just tried to call you again. Feel free to return my call when you have moment. All the best.
5/5
GoogleWe had great results with selling our house through Your move Belper, Stephen and David always kept us informed during the sale and importantly actively progressed it through to a speedy completion. A big thank you from us both.
Thank you Terry. Very kind.
5/5
GoogleAbsolutely amazing branch of yourmove. Felicity managed to secure the perfect property for myself and family months sooner than I was expecting! The service and communication is impeccable there was absolutely nothing they could have done to make moving a more positive experience for us. I would absolutely recommend them to anyone wanting to move house they're wonderful!
Thank you Rebecca!
5/5
GoogleAbsolutely amazing branch of yourmove. Felicity managed to secure the perfect property for myself and family months sooner than I was expecting! The service and communication is impeccable there was absolutely nothing they could have done to make moving a more positive experience for us. I would absolutely recommend them to anyone wanting to move house they're wonderful!
Thank you Rebecca!
5/5
GoogleOutstanding service from Felicity at Your Move! A pleasure to deal with :) highly recommend!
Thank you for the feedback Anna. Much appreciated!
5/5
GoogleI have just sold my mums house, the staff at Your Move have been outstanding, they are friendly and professional and have communicated well throughout the process. The marketing was good and they accompanied all viewings, supported us to find trades to do some building work and looked after keys. I cannot recommend them enough.
Very kind of you Steph. Thank you
2/5
GoogleThis place looks nice, but like all big companies, they don't care about affordability for their clients even when reasonable offers are made in this time and age. Don't raise your hopes high. They are there to make money of you.
Hi Ahmed. My name is David and I'm the Managing Director of this Your Move franchise. Many thanks for your feedback. After speaking with my colleague in Lettings I can advise you that we have high demand for the property you enquired about and we do not accept offers from tenants until they have viewed a property. This is to give all potential applicants a fair opportunity to fully inspect the property, to ensure it does match their requirements. The amount you offered was also much lower than the asking price. An amount we already know that the landlord would not accept. More than happy to discuss this with you, should you wish. My number is 01773 825456.
5/5
GoogleI am currently renting a house via Your Move and have always experienced a professional, prompt, and friendly service. All staff included but a special mention for Sara. Faultless.
Lively feedback for Sara. Thank you Bill!
1/5
GoogleDisgusting letting company. Only sides with landlord. Don't care about tenants. Currently got out holding deposit and won't give it to us!! Insisting we pay for a FULL carpet clean of the house but carpets upstairs are brand new and downstairs needed replacing before we moved in!! This letting company and the landlord are absolutely delusional. Stay away from these people!!NegativeProfessionalism
Hi Kym. I'm David, Director of this Your Move Franchise. Sorry to hear that you're unhappy with the service. I've spoken with our Lettings Manager this morning to get a ful update on the latest situation following the end of your tenancy and the various issues that have been noted following the End of Tenancy inspection. Happy to discuss this matter with you should you wish. Just give the office a call and ask for me. 01773 825456.
5/5
GoogleStephen and David at Your Move have been brilliant. They have made a very stressful house sale bearable. They went above and beyond I could not recommend them enough
It was a tricky one indeed! You were a pleasure to work with. Thanks for the feedback.
5/5
GoogleReally good, Kirsty was fantastic in helping us move.
Thank you James. I'll pass the feedback on to Kirsty. Hope you love your new house!
5/5
GoogleThank you for your support in getting a really tricky situation over the line and the support throughout.
Got there in the end! Thank you for the review. It is much appreciated. Hope the move goes well.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Belper office has 90 reviews across two platforms: 89 on Google, 1 on View Agents.
Your Move Belper is rated 4.4 out of 5 across all 90 reviews, and 4.4 out of 5 on Google from 89 reviews.
Your Move Belper, 2 Bridge Street, Belper, Derbyshire, DE56 1AX.
