Every review we hold for the Belper office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently used Your Move to sell my dad’s house, which was a difficult and emotional time for me, my brother, and my sister.
David and Stephen were brilliant from start to finish. Although there were a few hiccups along the way (none of which were Your Move’s fault), everything was dealt with quickly and professionally.
Communication was always clear and timely, which made the whole process far less stressful. We wouldn’t hesitate to recommend them.
David · 13 January 2026
Agent replied · 13 April 2026
Thanks David. Glad we got there in the end!
★★★★★ 5/5
GoogleA great service from YourMove Belper. This is the second time we have used them to sell our house. The first time, they sold our house within 5 days, and just recently sold our house within 10 days. Stephen was brilliant all the way through the process, going above and beyond with pushing things through. I found both Stephen and David so helpful, and always on the end of the phone when I needed to ask questions. The brochure/photos were really good, and the fees were very reasonable too. All in all, I can’t fault them in any way, and seriously wouldn’t consider using anyone else. 5* all round! Thank you! 🤩
Angiegreatorex1 · 13 August 2025
Agent replied · 12 September 2025
Thank you Angie! Was a pleasure, as always.
★★★★★ 5/5
GoogleA big thank you to David & Stephen at Your Move Belper for helping us sell our parents’ house. We mainly dealt with Stephen who we found to be friendly, knowledgeable & understanding. He, & the rest of the Belper team, always responded to our queries in a very timely manner even being proactive at times! They helped to ensure whole process went as smoothly as possible. We would not hesitate to recommend Your Move in Belper.
Paul · 14 July 2025
Agent replied · 12 September 2025
Cheers Paul! Really appreciate the feedback.
★★★★★ 5/5
GoogleStephen at Your Move Belper. Managing a move with clients 300 miles away.
Stephen came into our lives At a point, we were incredibly despondent having had a really difficult experience with another Estate agent company. We were damaged goods and should have been marked handle with care. From our first conversation, Stephen showed up. The first incredible difference for us was he was reachable- No 30 min holds or automated service or leave a message and will call you back: He would answer the phone or if he was an appointment, he would call you back at the very moment he became available. This was consistent and a world of difference from our previous experience. Stephen listened to our tale of woe and was both empathetic and constructive. Anything he didn’t know- He would find out and he did call us back back, unlike other companies. He helped us to problem solve going and beyond. He was in it all with us. He helped us to find and facilitate access for work to bring the house to standard. And perhaps the biggest miracle he made the sale before the photos were even taken! We didn’t have to go through the stress of viewings because he knew there Was someone looking for exactly what we had. Even with the surprise Hurdles thrown in by solicitors Stephen took the time to check and update wherever possible. Now Stephen will say ‘Oh I didn’t really do much.’ But he did, he saved our sanity. He made us feel supported not completely alone. And crucially where another company had basically no interest in making the sale -to the point we were ready to give up- Stephen helped us rally and fix the problems making my mum money when the other company wanted her to take an 80k loss. If you are looking to sell in Belper - Do it with Stephen. Anyone else is just not good enough- You deserve the best!
Lottie · 25 July 2026
Agent replied · 22 August 2026
Wow! Thank you Lottie. That’s wonderful feedback. Very much appreciate you taking the time to do that. Regards, David.
★★★★★ 5/5
GoogleWe have just bought a house through Your Move and the service has been amazing. From the first viewing with David who was very knowledgeable about the property, what was included, what wasn't etc and Stephen who was our main contact during the purchase. Both David and Stephen have been a great help with getting the purchase over the line when there were some delays due to miscommunication from the sellers solicitors . Would recommend using Your Move Belper in a heartbeat. Thank you so much!
Felicity · 22 June 2026
Agent replied · 22 August 2026
Good morning, Felicity! Thank you for your review. It's very much appreciated. It certainly was a tricky transaction at times. Very glad to have got it over the line. Was a pleasure doing business with you both.
★★★★★ 2/5
GoogleIncredibly rude member of staff here, "Steve".
Have viewed more than one property with this branch over the years and this guy feels he can question me as to why I'm moving?
Viewed an empty property that was for sale wiith one of the rental staff. Kitchen was under 2 inches of water and staff member knew nothing about the property because sadly she was covering from rentals.
I asked many questions and was told they'd get back to me with answers via email. No response received.
3 days later I'm rang for "feedback" on my visit?
I asked the questions again and was treated with boredom and passive aggressive responses. You either want to sell property or you don't.
Overpriced houses, which is born out by the time they take to sell.Rude member of staff.
**Edit***
With regards to your response David
I had sopping wet socks, so the kitchen definitely had a large amount of water in it over at least half the floor , though you are quite right, i didn't have a tape measure with me, so it may have been an inch?. No warning or apology was given.
Whether Sara went back to the office or not is not the issue.
Steven rang me and asked for "feedback" whilst not even acknowledging I'd asked for more information.? When I asked about answers to my questions from Friday( this was the first thing I asked) he seemed to have no knowledge of them and yet again there was no apology for the complete lack of customer service.
Asking the general public what they feel a property is worth and then not commenting on what they say is a pointless exercise. If properties are languishing on the market for months and in some cases half a year at a time, they are overpriced.
I have no interest in the property because of the problems with your office, which seem to be ongoing.
Teresa · 22 October 2024
Agent replied · 22 October 2024
Hi Karen.
Thank you so much for your feedback. My name is David and I'm the owner of the business. I'm sorry that you feel this way about the viewing and todays conversation.
I overheard Stephen's call you earlier today and I in no way felt that he was rude or passive aggressive.
There was a relatively small leak from a washing machine that we were not aware of prior to the viewing. The kitchen was certainly not under "2 inches of water".
The fact that the person who showed you around the property was from our lettings department had no bearing on these events. If myself or Stephen (both from sales dept) had shown you around, it would have been the same outcome. The lettings staff member in question does, from time to time cover some viewings to ensure our customers get the appointment slot they need, should this clash with with the sales dept diary.
The question Stephen asked you about your opinion on the valuation of the property is a standard one, that we always ask when a viewer feels that the asking price is too high.
With regards the questions you wanted responses to. The viewing took place on Saturday afternoon and Sara did not return to the office due to other appointments. The answers were being sought this morning and I can advise that Sara had obtained some further information from the owner and that we were planning to respond shortly after. However your call with Stephen took place before she had chance to confirm this to you. As you had clearly stated that you had no interest in the property, it was deemed unnecessary to pass on this information.
Should you wish to discuss this matter further, I am more than happy to discuss this over the phone or in person, should you wish to visit the office.
All the best with your ongoing search for a property
EDIT: Hi Karen. We were unable to provide you with a warning because we did know that there was a leak prior to the appointment taking place.
I thank you for you interest in the property and I'm sorry you got your socks wet.
All the best.
★★★★★ 5/5
GoogleWe recently sold our house through Your Move, and would never use any other estate agent, now that we know the quality of their support and extent of their professionalism. The sale was complex and at times looked as if it might founder, and we were grateful for the consistently reliable, patient and wise insights and expertise of both David and Stephen, who managed to see the bigger picture at all times. How lovely to be able to whole-heartedly recommend such excellent practice!
Jennie · 13 March 2026
Agent replied · 22 August 2026
Hi Jennie. WOW! That's wonderful feedback. Thank you. It's very much appreciated.
★★★★★ 5/5
GoogleWe would like to thank Stephen Jennings & the staff at Your Move in Belper for all their hard work in securing the sale of my uncle’s bungalow in Belper. They have gone above & beyond in helping in many ways, from securing a gardener to checking the property on occasions. This has been a great help as we live over 100 miles away.
Grateful thanks Lorraine & family
Lorraine · 22 September 2024
Agent replied · 22 October 2024
Was a pleasure working with Lorraine. Thank you for the feedback.
★★★★★ 5/5
GoogleI’ve rented with a few letting agents and none of them are a patch on Your Move Belper! Felicity made the whole process simple, and kept me updated where relevant and made the check in unbelievably easy. Wouldn’t hesitate to recommend them!
Joe · 13 August 2025
Agent replied · 12 September 2025
Thanks Joe! Much appreciated
★★★★★ 5/5
GoogleExcellent service from David, Stephen and the team. Nothing was too much trouble and they were a pleasure to deal with.
Ian · 13 February 2026
Agent replied · 13 April 2026
Thank you Ian! Pleasure working with you too.
★★★★★ 5/5
GoogleI choose YourMove estate agents in Belper as I bought my house from them without any hassle so used them to sell my house as they were so good and competent before, their fee was discussed and no hidden extra charges, the excellent high quality photos really helped sell my house too, as we're the efficient at arranging viewings and meeting viewers with me being unable to, I was always updated and kept in the loop at all times during g the time my house was up for sale,
So all in all an excellent and easy experience with them a massive thank you ro all their staff, especially Stephen and Kirsty.
Paul · 12 April 2023
Agent replied · 6 February 2024
Thank you Paul. You were a pleasure to do business with. All the best!
★★★★★ 5/5
GoogleStephen and David at Yourmove were really helpful, patient, informative, good at communicating and very efficient. Would definitely recommend, thankyou for all of your help I really appreciate it.
H · 13 August 2025
Agent replied · 12 September 2025
Thank you for the feedback! Very much appreciated. Hope you're getting settled into your new home.
★★★★★ 5/5
GoogleThanks to Stephen Jennings and his colleagues at the Belper branch for helping us sell our property. It was a slightly quirky property, but Stephen understood our needs and the potential of the property straight away and guided us very professionally though the whole process.
Debbie · 29 January 2025
Agent replied · 13 April 2026
Thanks Debbie. Much appreciated.
★★★★★ 5/5
GoogleStephen at YourMove and David the Branch Manager were brilliant to deal with, always listened to our requests and needs and handled them promptly and professionally. This is not the first time I have used them and would recommend.
Matt · 15 April 2025
Agent replied · 12 September 2025
Thank you Matt. Very kind. Hope you're settled in.
★★★★★ 5/5
GoogleWonderful service from Your Move Belper. We have just completed our house sale - from the very start, Stephen has been professional, friendly and approachable, and has provided invaluable support to us throughout. Viewings were looked after by the team, and we were kept updated on all aspects of the process. The whole team have been brilliant - always responding quickly to our queries. We wouldn't hesitate in recommending them.
Emma · 11 June 2023
Agent replied · 6 February 2024
Thank you Emma. Very kind of you to leave a review
★★★★★ 5/5
GoogleThank you Stephen and David for all your help from start to finish of our selling our property. 5 star service.
J · 14 July 2025
Agent replied · 12 September 2025
Thanks Jemma! Hope you're settled into your new home.
★★★★★ 5/5
GoogleA big thank you to Felicity, she provided outstanding service! Always professional, approachable, making the whole process smooth and stress-free. Highly recommend for anyone looking for expert help
Robyn · 13 April 2025
Agent replied · 30 December 2024
Thanks Robyn. Lovely feedback. Very much appreciated.
★★★★★ 5/5
GoogleI bought my house about 5 years ago and YourMove were the agents it was for sale with. They were really helpful as the sale took a while to go through and they kept me reassured throughout the process. Recently I spoke to Felicity to get an idea about sale prices in my area, she was really helpful and knowledgeable. Got back to me quickly. Would recommend!
Jessica · 6 February 2023
Agent replied · 6 February 2024
Hi Jessica. Thank you for the review. Much appreciated
★★★★★ 5/5
GoogleThe staff at Belper were all very helpful and courteous. I received regular updates about our sale which happened smoothly. Thank you
Helen · 13 April 2025
Agent replied · 30 December 2024
Thank you Helen! Glad we got it "over the line" in the end. Have a brilliant Christmas and New Year.
★★★★★ 5/5
GoogleHave used Yourmove for a number of property transactions and have always found them very professional and competitively priced. Our most recent sale was quite complicated during which Stephen and the team were extremely helpful, with very good communications through the process. We would highly recommend the Belper Yourmove team to anyone looking to sell or rent a property in the area. Peter and KathPositiveResponsiveness, Quality, Professionalism, Value
Peter · 20 June 2022
Agent replied · 19 June 2024
Hi Peter. Thank you for the feedback, it's very much appreciated. Hope you're settled in your new home.
★★★★★ 5/5
GoogleDealt with Stephen Jennings - always polite, friendly, supportive and knowledgeable. thank you very much.
Steve · 13 April 2025
Agent replied · 30 December 2024
Thank you for your feedback Steve!
★★★★★ 5/5
GoogleGreat service from Felicity at Your Move Belper. She has been so helpful throughout the whole lettings process & has made my experience as a tenant stress free! Always kept me informed of any updates & just really efficient all around. A massive thank you & would definitely recommend!
Tiegan · 22 August 2025
Agent replied · 13 April 2026
Thanks Tiegan!
★★★★★ 5/5
GoogleYour Move at Belper have been my letting agent and have now sold my property as well, they have always provided a great service both on lettings and sales, the staff have always been helpful and great to talk to. Big shout out to both Felicity and Stephn for all their help.
Graham · 14 July 2025
Agent replied · 12 September 2025
Very kind of you Graham! Thank you very much.
★★★★★ 5/5
GoogleAbsolutely excellent! Made buying my first house effortless. Stephen, David and Sara were friendly, knowledgeable and helpful and communication was great throughout.
100% recommend
Annie · 15 March 2024
Agent replied · 22 October 2024
Very kind of you Annie. Much appreciated.
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