5/5
TrustpilotThanks you for all the help..are you the best
Thanks you for all the help and support.Elizabeth was the best.She had a solution to every question. I have no words to thanks.
Trusted Agent profile · Belfast
Reeds Rains (Ormeau) reviews in Belfast
★★★★★
2,382 reviews across 2 platforms
Somerset House, Belfast, BT7 2FZ
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Belfast, at Somerset House, is rated 3.9 out of 5 across 2,382 reviews on two platforms, including 404 Google reviews rated 4.9.
Reviews
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSold my property in two weeks
Sold my property in two weeks. Great service with attention to detail.
Agent replied · 25 October 2024
Thank you for your review! We're glad our team could support you through the process and help you secure a new buyer at an even better price. Fingers crossed for a smooth sale this time around!
5/5
TrustpilotSelling a rental property
The business responded to my request to sell my rental property quickly and professionally. They explained timings with regards to tenants contracts and liaised with the tenant to accommodate viewings and a quick sale (pending contracts etc). I am very pleased with the way in which the sale has been handled to date and would recommend them to anyone.
5/5
TrustpilotVicky Patterson at Chester le Street…
Vicky Patterson at Chester le Street branch has gone above and beyond her duties to ensure our sale and purchase of our new build have gone as swiftly and as smoothly as possible, chasing up the bottom of the chain which was not her job to do, however nothing was too much for her. Well done, you have done Reeds Rains proud with exceptional Customer Service and Professionalism
5/5
TrustpilotWilmslow Branch amazing team Mark team…
Wilmslow Branch amazing team 👍!!!Mark as team leader very helpful very professional ,regularly updated information about selling progress we are glad we dealing with people like him and his team we never sold House before in current COVID-19 situation it was really big help you can trust someone.Highly recommend very friendly professional team.So many agents on property Bussines in the moment but we are more then Happy to choose Reeds Rains Wilmslow branch.⭐️⭐️⭐️⭐️⭐️Mark is the one 💥Thank you again all of You.With kind regards Petr&Jana we love you guys 😘
1/5
TrustpilotDonna Hargreaves terrible attitude
The Preston branch has a branch manager named Donna Hargreaves who is horrendously unprofessional and appears to have no emotional control for some who claims to have 33 years of customer facing experience as an estate agent. She was told to CC secondary buyer in emails after her oversight and advised us not to tell her how to act.
5/5
TrustpilotVery helpful
Very helpful, professional and efficient team.
5/5
GoogleThe team at Reeds Rains could not have been more helpful or friendly during our house sale, and made the whole process as simple as it possibly could be. This was essential as we were selling remotely, and everybody went above and beyond to help with various logistical challenges. I couldn't recommend them more.
5/5
TrustpilotThank you
The staff at reeds rains fulwood, have been amazing. It's been a very long and hard process but with Christopher and his team helping and guiding me so much we got there. Thank you guys. Very much appreciated.
1/5
TrustpilotTerrible for Welsh landlords: having a dog and barking yourself
I would have given zero if possible. No-one in the Chester office is Rent Smart Wales trained, or indeed works in lettings now. The maintenance team took 9 months to arrange a pre-paid alarm check; they barely managed two check visits a year pre-COVID and there's been just one this year; all safety checks are late and their default position is, 'we can't use your contractor, shall we send in ours (at 2-3 times the cost)?' yet my contract lists my nominated contractors! I'm paying management fees each month, but I'm the one diarising checks, contacting contractors, and chasing the agent: every single week I'm dragged in for something. I did the Rent Smart Wales training and know that the advice I'm given is almost always wrong for Wales. Now my tenant has done work that's made my property unsafe, and they're pushing all the remedial work and costs onto me! Terrible, terrible, terrible - agree you should find a good local agent who cares about their tenants and landlords. I will never, ever use Reeds Rains again.
1/5
TrustpilotTerrible letting agent always chasing…
Terrible letting agent always chasing them and never doing jobs which they were asked to arrange. Gave me bad advise and put terrible tenants in resulting in wreaking my property. I would not monitor the tenant for.me. I'd not recommend this company at all.
Agent replied · 17 June 2024
Hello - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please email enquries@reedsrains.co.uk with some further details regarding your review.Kind regards,Reeds Rains
5/5
Trustpilot1st class estate agents
Jess called valued our property and it was sold in less than 4 weeks.Excellent, professional and friendly service from every member of the team. When we have needed help and advice they have always been there for us.
Agent replied · 17 June 2024
Thank you - I will pass on to the branch
5/5
TrustpilotGreat service and so helpful.
Thankyou so much Alison,Donna and the Reeds Rains team at my local branch for a 1st class job selling my home.A buyer was found within 2 days and the purchase price was much more than i had expected.Nothing was too much trouble for them,always saying "if you need anything or want help filling out forms just get in touch" definately 5 stars from me.Thanks again for a brilliant job done.
1/5
TrustpilotAvoid Reeds Rains as landlord or tenant.
I agree with most of the reviews for Reeds Rains. Dreadful and avoid. I chose them to "fully manage" my flat in Hanley. They found completely unsuitable tenants twice and then failed to "manage" the situation leaving me to take it on. Their business is totally fragmented. Tenants are found by the local "branch". Then they are passed to Southampton and somewhere else for rent collection and credit control. They do not communicate between themselves and I got conflicting emails from two places. They treat the tenant as a commodity, and appear to do as little as possible when a problem arises.
5/5
TrustpilotGreat advice on pricing and marketing
Agent replied · 25 October 2024
We appreciate your kind words and are thrilled to hear that you found our advice on pricing and marketing helpful. We strive to provide valuable insights to our clients and are glad that our efforts resonated with you.
1/5
TrustpilotDreadful, service for landlord and tenant
I chose Reeds Rains to manage my rental property in Macclesfield to reduce the time it was taking to manage it myself. It was the worst decision I could have made. Their 'award winning' out-sourced service meant I never spoke to the same person twice. The customer facing team based hundreds of miles way in Southampton had no idea about the local area and no relationships in place with the maintenance people on the ground or the tenants. One piece of maintenance work took over 6months to resolve. The service was poor from start to finish. My advice would be to find a local independent who actually cares about their landlords and tenants. Avoid Reeds Rains at all costs. Dreadful!!
1/5
TrustpilotA horrible organisation.
A horrible organisation that is so disjointed it’s a joke. Very rude and their main aim seems to be ‘how can we get more money out of people by doing no work’. People at the branch are okay but the people in the many different disjointed departments speak to you in such an awful way. And if you try and query a charge their go to statement is ‘it’s just the system’ with no explanation behind it. Or if you try and get something fixed in your rented house they’ll just ignore it. I wouldn’t touch this company with a barge pole again.
1/5
TrustpilotGiving this company 1 star is only due…
Giving this company 1 star is only due to not being able to give 0. Absolutely disgusting rip off company. My son and his partner needed to give early termination of a tenancy due to the property being unsuitable due to change in circumstances. The landlord refused unless they paid reeds rains £720 which were apparently their fees for getting a new tenant. They did not take new photos, they basically just shoved it on their website again and have refused or made excuses in giving a breakdown of what these ludicrous fees are for. Luckily a new tenant was found straight away but God help them cause the landlord refuses to put anything right and reeds rains fob you off saying its not their responsibility & the new tenants couldn't even see inside the property due to Reed rains messing up with the keys. Even to the end they sent a threatening email that if the money wasn't paid by the end of the 4th day after they provided the bank details they would put a stop on the contract termination. Will be continuing to fight these fees & taking up the matter with the property ombudsman as tried their own complaint procedure and got as far as the area manager who was just as useless as the manager at the branch at giving pathetic excuses for these fees.
1/5
TrustpilotLandlords Stay Away
Landlords stay away from this company. They have literally ruined a furnished flat I allowed them to manage. The flat was fully furnished and as each tenant left, the furniture left with them either damaged or left outside in the rain. No checking of the property, rent is always late, but very quick to pocket fees. Communication is non existent unless they want money. It’s an ongoing joke in my family when you call Reed Rains and they say they are going to call you back.
5/5
TrustpilotProfessional and efficient
My property has just been sold by Reeds Rains Haxby York within 1 week having previously been on the market with another agent for 6 months.They have handled my sale professionally from start to finish and gave us sound advice on how to market our property to achieve a quick sale.
Agent replied · 17 June 2024
Hello - Thank you for taking the time to leave a positive review, we are so glad you decided to sell your home with Reeds Rains. We will be sure to pass on the good words to our team at our Haxby branch.Many thanks,Reeds Rains
5/5
TrustpilotProfessional, friendly & welcoming viewing host
Alan was very friendly and welcoming at a viewing of a rental property in Appley Bridge earlier today.Professional and knowledgeable, he portrayed both himself and Reeds Rains in a good light
5/5
GoogleA smooth and efficient transition to our new rental property. Big thanks to Naoimh for sorting us out and answering any queries in a timely manner. Definitely recommend.PositiveResponsiveness, Professionalism
5/5
GoogleExcellent experience. I dealt with Naoimh who made everything simple and handled the whole letting process from start to finish. Fantastic tenant liaison skills and organization. Would highly recommend.
5/5
TrustpilotAll concerned were helpful and…
All concerned were helpful and thoughtful.
Agent replied · 25 October 2024
We're so glad to hear that you had a positive experience. We appreciate your kind words and will share your feedback with our team.
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