Reeds Rains (Ormeau) reviews in Belfast

★★★★★ 1/5

Trustpilot

⭐ 1/5

⭐ 1/5 Absolutely appalling experience with Reeds Rains and I would not recommend them. The problems started from the moment we moved into the property. There was mouldy food left in the fridge/freezer, crockery still in the dishwasher, food residue on the kitchen surfaces and a significant amount of the landlord’s belongings left behind. We were unable to properly use the garage for months because it was full of the landlord’s possessions, and when it was eventually cleared it was left dirty and with rubbish behind. Throughout the tenancy we also reported issues, including broken doors and a broken toilet seat. These were discussed with the agent dealing with our tenancy at the time. Now that he apparently no longer works for the company, Reeds Rains seem to be acting as though these conversations never happened, which is simply not acceptable. The situation at the end of the tenancy has been even worse. We returned the keys on 21 August and are still waiting for our deposit. Instead of returning it promptly, we were sent photographs alleging various cleaning and damage issues. Having reviewed them, I strongly dispute almost all of the alleged damage. Several of the issues were already present when we moved in, had previously been reported, or in my opinion amount to normal wear and tear. Despite repeatedly asking for a clear itemised list of the proposed deductions and the actual costs they intend to claim, this still has not been provided. What makes the whole situation particularly frustrating is the complete double standard. We were expected to tolerate a property that was not properly cleared or cleaned when we moved in, including losing the use of an entire garage for a substantial period, yet at the end of the tenancy they appear to be scrutinising every minor mark and trying to attribute pre-existing issues to us. The communication and handling of the deposit have been extremely disappointing. I expected a professional letting agency to maintain proper records, deal fairly with both landlords and tenants and resolve deposit matters promptly. That has absolutely not been my experience with Reeds Rains. I would strongly advise anyone renting through them to photograph absolutely everything on move-in, report every single issue in writing rather than relying on conversations with staff, keep every email and document, and make sure you have evidence of the condition of the property when you leave. Based on my experience, I would not rent through Reeds Rains again.

Katrin · 2 September 2026

★★★★★ 5/5

Trustpilot

I Bought my house from Reede rains some…

I Bought my house from Reede rains some time ago and was made very easy for me the staff were great i have now just sold my house with Reeds Rains and the sales guy David adviesd me on the best way to re sell and everything went soso well i would recomend this estate agent a 10 out of 10 very pleased with there service many thanks Paul

Mr · 24 August 2026

★★★★★ 5/5

Trustpilot

Exceptional service from the start!

Exceptional service from start to finish. This is my second time using Reeds Rains in Rye East Sussex to source a tenant, and Lydia delivered brilliantly once again by finding someone within weeks. Lydia is always available by phone or email and truly goes above and beyond. I wouldn't hesitate to recommend the Reeds Rains letting team!

Sarah · 28 September 2026

★★★★★ 5/5

Google

I never thought that I would have reason to write a glowing review for a letting agent (because in this brutal market securing a great rental is as easy as finding the Holy Grail!) but that is exactly what I am very happy to do because the team at Reeds Rains, Ormeau Road were fantastic. HUGE THANKS TO NAOIMH AND OLIVIA! From the minute we saw the 'to let' board my partner and I knew we had found the perfect house. We visited the Reeds Rains office and Naoimh arranged a viewing the same day, Olivia turned up bang on time, gave us all the time we needed to properly view the house and answered all our questions. We applied to rent the house on the same day and Reeds Rains arranged for us to meet the landlady without delay and then immediately started the tenancy checking process. As we had been living abroad for several years and didn't have a lot of the paperwork the tenancy checking company wanted to see we had to do a fair bit for legwork providing additional info and a guarantor. And to make things more challenging we needed to move fast because the end of our short term let was fast approaching. It could have been highly stressful but Naoimh couldn't have done more to get everything done quickly. She chased things up and keep us informed of progress pretty much every day. When our move date got close and we had to return to England to collect all our belongings from storage she even stored our suitcases in the Reeds Rains office for the week we were away. There is NOTHING the Reeds Rains team could have done to have made our property search and move easier or less stressful. 10/10 and a big gold star! If Carlsberg made letting agents!

Rachel · 2 April 2026

★★★★★ 5/5

Google

**Outstanding Letting Agent, Reeds Rains** Renting a home can be stressful, but Reeds Rains made it incredibly smooth. Their team was responsive, helpful, and transparent every step of the way. A special mention to Naoimh, the manager, who demonstrated exceptional professionalism and genuine commitment to helping me find the perfect home. Her expertise, patience, and willingness to address any concerns made all the difference. She truly cares about her clients' satisfaction. I'm delighted with my new rental and grateful to the entire Reeds Rains team. Highly recommended! ✨

Mohd · 16 March 2026

★★★★★ 1/5

Trustpilot

Extremely poor

Extremely poor communication, avoid if you value basic professionalism We had a decent experience when this firm was still Neil Kays. Things were handled promptly and you actually got replies. That version of the company is gone. The drop-off since then has been sharp and frustrating. Emails now routinely go unanswered. Follow-ups get the same treatment. There was no proper notification when contact details changed, so messages disappeared into the void while we assumed they were being dealt with. Simple queries about maintenance, tenancy matters or even confirmation that an email had been received were met with silence. You end up chasing, then chasing again, then wondering whether anyone is actually reading the inbox. A letting agent’s core job includes keeping tenants and landlords informed. That basic standard is not being met. The contrast with how they operated as Neil Kays makes it worse, you know they used to be capable of it. Would not recommend in their current form.

NAH · 16 September 2026

★★★★★ 5/5

Google

Having been involved in selling 3 properties in the past 12 months I can honestly say that Ethan Fleck has been one of better agents I have met. He was extremely helpful knowledgeable and professional in all my dealings with him. He kept me posted every step of the way. I trusted his judgment and he rewarded me by getting almost 40k over asking price. I would have no hesitation in recommending him if you are buying or selling any property

Paul · 16 January 2026

★★★★★ 5/5

Google

We worked with Naoimh Leonard to secure a rental property, and it was by far the smoothest experience we’ve ever had. Naoimh was incredibly responsive, efficient, and clear in all communication, making what is usually a very stressful process feel effortless. Everything was handled quickly and professionally, which made a huge difference during our move. I wouldn’t hesitate to recommend Naoimh to anyone looking for a seamless and stress-free experience 🙌

Lee · 26 March 2026

★★★★★ 5/5

Google

We recently worked with Naoimh, Reeds Rains NI, to find a tenant for our apartment, and the experience was excellent from start to finish. They were professional, efficient, and kept us well-informed throughout the entire process. From marketing the property to vetting potential tenants and finalising the paperwork, everything was handled smoothly and with great attention to detail. We truly appreciated their responsiveness and knowledge of the local rental market, it made the whole experience stress-free. Thanks to their efforts, we found a reliable tenant quickly and couldn’t be happier with the service provided. Highly recommended for anyone looking to rent out their property with confidence!

Antigoni · 10 November 2025

★★★★★ 5/5

Google

Naoimh (Ormeau Rd/Rentals) is a class act, and a delight to work with. So much of any property rental transaction is built on trust, and enabled by good communications. For the rental of my house, Naoimh delivered both of these qualities in spades. She was professional and friendly on her initial viewing of my house, and made time for me in what I know was a very busy afternoon for her. She is also an experienced hand, clearly knows the local rental market better than most, and has the experience, confidence and good instincts to give an expert opinion when needed. I hugely valued and trusted her sage advice when I was mooting my options on how to best present and market my house, plus then in dealing with all the inevitable pre-rental niggles/repairs while navigating the compliance and legislative responsibilities, absolutely first rate expertise and at all times she was entirely honest, clear and transparent with me. Naoimh's management of the marketing and applications process was superb, and yet again she was consistently clear, honest and transparent in all of our communications while also providing hugely valuable insights, advice and expertise to keep me right. She clearly runs a great ship in the Ormeau Rd branch, with a great team around her, including a solid network of trusted contractors and skilled tradespeople who have all collectively worked together for long enough to deliver a highly professional and efficient service - without losing their unique charm and personable approach, all of which helps build trust and reduce stress in the complexity of renting my home. I was initially nervous about renting out my home, but Naoimh put me at ease from the outset, and my trust in her has been entirely vindicated. She went over and above what I expected from her, at all times with charm and good humour, and I am hugely fortunate to have been under her expert and wise care for this transaction. Hence I rate and recommend RR/Ormeau Road extremely highly - huge thanks, Naoimh and team!

Steve · 10 November 2025

★★★★★ 5/5

Google

Niamh has been a fantastic support throughout the entire letting process, from finding a suitable tenant, managing the onboarding, and seeing everything through to completion. She’s been consistently helpful, responsive, and proactive at each stage, which made the experience smooth and stress-free. I genuinely appreciate her professionalism and attention to detail, and I know she will continue to look after things going forward. Highly recommend her service!

Joseph · 16 February 2026

★★★★★ 5/5

Google

We had such a wonderful experience with Reeds Rains, and it was all thanks to Naoimh Leonard. From start to finish, she was incredibly helpful, professional, and genuinely kind. Naoimh made what could have been a stressful process feel smooth and even enjoyable. Always keeping us updated, answering our (many!) questions with patience, and going the extra mile to make sure we felt comfortable and informed every step of the way. Thank u Naoimh I’ll be recommending you to all my friends and family

Cailin · 10 October 2025

★★★★★ 5/5

Google

Ethan from Reeds Rains on Ormeau was extremely helpful and professional from his first visit to value our house until the sale was finally completed despite some unexpected delays from our end. He liaised with us and with our buyer and was always prompt in getting back to us and kept us updated at every stage of the process. We recommended Reeds Rains to our in-laws who similarly had a very positive experience with Reeds Rains and spoke highly of Ethan.

Brian · 10 October 2025

★★★★★ 5/5

Google

I had such a positive experience working with Niamh when moving into my new apartment. From the very start, she was friendly, professional, and incredibly supportive throughout the whole process. She made what can often be a stressful experience feel straightforward and stress-free. Niamh was always quick to respond to any questions I had and kept me updated at every stage, which really put my mind at ease. She went above and beyond to make sure everything was in place for a smooth move-in, and I really appreciated her attention to detail and genuine care. I’m so grateful for all her help and would highly recommend Niamh to anyone looking for a reliable, approachable, and efficient estate agent.

Liam · 10 October 2025

★★★★★ 5/5

Trustpilot

We can’t thank Reed Reins enough for…

We can’t thank Reed Reins enough for the support & seamless service we experienced. They went above & beyond guiding us through each step & advising when we’re unsure. I would highly recommend. Thank you 😊

Alison · 7 September 2026

★★★★★ 5/5

Trustpilot

Our Reeds Rains Experience

We had a wonderful experience with Reeds Rains Morley, from our very first call to book a viewing appointment right through to the next step in our home-buying journey. The entire team was polite, professional, friendly and kept us well informed throughout the process. Their excellent communication and support made what can often be a stressful experience feel smooth, straightforward and stress-free. A big thank you to all the staff at Reeds Rains Morley for your outstanding service, support and communication. We truly appreciate everything you have done to support us throughout our home-buying journey and help make the process such a positive experience. Highly recommended!

Pam · 24 September 2026

★★★★★ 5/5

Google

We recently used Reeds Rain for the sale of our house. From the start, Ethan was an absolute pleasure to work with, always responding promptly and professionally. It was great to work with an estate agent that truly listened and prioritised our needs over anything else. Ethan ensured everyone that came through our door had the best experience. We couldn't have been happier with the service that Ethan provided and would highly recommend him to anyone looking to sell!

Meg · 8 September 2025

★★★★★ 4/5

Trustpilot

Very good experience overall

Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.

Geoff · 14 September 2026

★★★★★ 5/5

Trustpilot

Great work

Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!

Mr · 21 September 2026

★★★★★ 5/5

Trustpilot

Wouldn’t go anywhere else!

From the moment we enquired with Reeds Rains in Clevedon to the moment we sold our property, they were nothing short of helpful, engaging and there when we needed them. We had bumps along the way with various parts of the chain falling through but Reeds were on it. Always available to answer any questions we had. If we ever sell again, Reeds will be our team. Thanks to everyone who helped along the way. Would recommend you guys in a heartbeat! Thank you 😁

Me · 29 August 2026

★★★★★ 5/5

Trustpilot

FANTASTIC AS ALWAYS!

FANTASTIC AS ALWAYS!! Steven and the team cannot do enough for you.. sold and bought many properties with these guys and honestly, I’m going nowhere else!! Thanks again, Dave

David · 1 September 2026

★★★★★ 5/5

Google

We are so happy with the brilliant service we have experienced with Naoimh Leonard at Reeds Rains. She is managing our rental property, from finding tenants to the ongoing management. She has been helpful and communicative throughout the whole process making it simple and smooth for us. Very grateful to have the peace of mind that she has given. Thanks Naoimh and team!

Aoife · 10 August 2026

★★★★★ 5/5

Google

Moving house is very stressful. Finding the right place for your family is even more so. Naoimh was very helpful and understanding of our exact needs. She showed us several houses until we landed at the right one. She is very professional and courteous. Communication is clear and timely. Highly recommend Reeds Rains.

Mohamed · 3 October 2026

★★★★★ 5/5

Trustpilot

Great service from Kate and the team at…

Great service from Kate and the team at Chapel House. They did a fantastic job marketing the property and did lots of accompanied viewings for us.

Diane · 26 August 2026