Trusted Agent profile · Belfast
★★★★★
2,367 reviews across 2 platforms
Somerset House, Belfast, BT7 2FZ
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Belfast, at Somerset House, is rated 3.9 out of 5 across 2,367 reviews on two platforms, including 404 Google reviews rated 4.9.
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
5/5
GoogleReed Rains Ormeau Road branch recently sold my property and made what can be a very stressful process extremely straight forward and stress free. Grainne was great with regular updates plus pushing the process on and Ethan was a pleasure to deal with. We also bought property through Reed Rains Carrackfergus branch and Lisa was also a pleasure to deal with. I have no issues recommending them for selling or buying,
1/5
TrustpilotI strongly advise against using this…
I strongly advise against using this property management company. My experience with them has been nothing short of dreadful. I was constantly having to chase them for updates on the tenant eviction process. As of June 20th, I was told the matter was "under investigation." However, it wasn't until July 1st that I was finally informed the tenant had vacated the property, with rent paid through May 31st. In retrospect, this means my property sat vacant for an entire month with no notification from the agent. This is an absolute disaster and a complete dereliction of their duties as the property manager.The level of incompetence, lack of communication, and failure to keep me informed in a timely manner is unacceptable. This agent has provided the worst service I have ever encountered. I would caution any landlord against entrusting this company with the management of their rental property.
Hi there,Sorry to read your review. We would like to look into this further for you. You will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotWonderful! Really very helpful
You were really very helpful, listened & understood. Some agents just wanted to give a valuation without viewing our home and seriously undervalued what it was worth.The viewings were on time, you obviously know what you are doing as it sold in a week, quicker than we expected.All in all a very pleasant experience.Thanks, will recommend your professionalism to others.
1/5
TrustpilotDealt with William Clayton upon…
Dealt with William Clayton upon vacating a property that had huge amounts of black mould all throughout. He argued back and forth when we tried to get our deposit back even though we left the property in perfect condition. We took videos before and after we left the property. Will never rent or buy a property with Prescot Reeds Rains again.
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotReeds Rains (Wilmslow branch) - disorganised and lacking in customer focus
I acted for a family member who had received awful service as a tenant through Reeds Rains (Wilmslow). After signing their agreement and prior to moving in, Reeds Rains allowed the Landlord to remove the sofa and armchair from the Lounge - despite the apartment being let as 'fully furnished'! Therefore the tenants purchased a leather sofa for £749. This was then donated to the landlord upon vacating the apartment. Despite this obvious gain for the landlord, Lavinia Cachon for Reeds Rains Wilmslow then found every excuse to not return the deposit. 17 weeks after the agreed Check Out report, Lavinia sent to the ex-tenants an unsubstantiated quotation from the landlord claiming £1075 in redecorating costs!Due to Lavinia's poor dealing with the landlord, the deposit was held back beyond the miserly 3 months from vacating which is the expiration of any 'protection' through mydeposits. Mydeposits then refused to raise a dispute!Only finally resolved (mostly) by a 'cry of help' to Director level.
Hi Andy,Were very sorry to hear about the experience your family member received regarding the deposit. This is an issue that has been raised with our property maintenance team, as they deal with all deposits. Regarding the furnishing, a landlord is able to remove any item before move in. From what I understand about this situation is that Lavina emailed the tenant regarding a dispute in September 2023 but didn't receive a reply till Jan 2024 meaning the tenant was out of their period to raise a dispute through mydeposits. I'm not sure why this email wasn't replied to for 5 months but this did have a contributing factor as to why your family member wasn't entitled to their deposit back. Regards,Reeds Rains
5/5
TrustpilotGreat experience
Alex has been super helpful and efficient when it came to negotiations. Thank you for helping us with buying our first property.
We are thrilled to hear about your positive experience. We appreciate your kind words about Alex's dedication and efficiency. We strive to make the home buying process as smooth as possible for our clients.
5/5
TrustpilotIt was/is stressful and it took a long…
It was/is stressful and it took a long time to sell just over 20 weeks but it appears lots of properties took a very long time due to the way the market was/is. But the staff at Reeds Rains were so helpful always. I feel I can call them anytime and ask as many questions as needed . Thank you To stuart the manager . Hanna Lydia and Kerry Thank you all so very much
1/5
TrustpilotGreat if you like agents who lie to create a bidding war
Unfortunately Reeds Rains seem to use underhand tactics to create a bidding war - citing GDPR as a reason they cannot disclose current offers on their properties, which is not true. GDPR prevents them from disclosing any personal details on the bidder, but not the offer price / bid that they placed.I would not trust a company that outright lies to customers, to create a bidding war between interested parties. I decided against placing an offer on the property for this reason. Not an agency to be trusted.**UPDATED** This review is regarding Reeds Rains, Chesterfield Road, Sheffield.
Hello CJ - We are very sorry to read your review, I would like to look into this further for you, please can you let me know which branch it was you had dealings with?Kind regards,Reeds Rains
5/5
GoogleJust had my first experience with Reeds Rains Belfast, and it couldn’t have went any smoother. Naoimh was absolutely fantastic. She is always willing to help with any enquiries, and nothing is ever a bother. Thank you Naoimh for helping us with our property and being so kind & helpful! All the other girls at RR were incredibly nice and helpful too, definitely the most reliable estate agents in Belfast. Will be using Reeds Rains for all property matters from now on!
5/5
GoogleGrainne Reihill managed the process of selling my house. She provided throughout a professional, competent, skilled, effective service. She was available to me at all times to answer queries and find speedy solutions to issues. I found the whole process stress free as Grainne kept open all lines of communication between the bodies involved in purchasing/ selling a property. Importantly Grainne at all stages was my advocate and acted in my best interests. Her knowledge, understanding and practice in this arena resulted in my receiving a smooth, hassle free experience. I will definitely use Reeds Reins for future property buying/ selling.
5/5
GoogleI have been renting a property out through Reed Reins with the help of Naoimh for nearly 3 years now. As I live abroad, there are many things that I cannot do myself but I never have to worry about anything. Naoimh takes care of it all from A-Z and is always a phone call away. Happy to continue using this service!
Hi Simon, thank you; we appreciate your feedback! Reeds Rains Estate Agents Ormeau
1/5
TrustpilotBamber bridge office lettings department
This was once a long and detailed review of my personal experience of renting through this branch over the past few years.The lettings manager from the branch contacted me by phone today (02/02/24) and after spending a little time reflecting on the first half of our conversation, ive decided to remove the contents of my original review, albeit not for the reasons said letting manager suggested during the call.My original rating, unfortunately remains the same.As part this amended review, I will say that I dont think Reeds Rains process of having a member of staff that the review relates to, call you, out of the blue, is the best approach to resolve issues raised on here. In my line of work, which granted, is very very different to this line of work, we ensure such issues are never dealt with by someone directly involved in the matter, and instead by one of our complaints team, who is usually from a different office. Im sure most would agree that this is a sensible approach in any business as it ensures fairness and impartiality and maybe a process Reeds Rains could consider adopting in the future? I don't feel as though I can go into detail about what was discussed today or the way they conducted the first half of the call, but, whilst we did manage to end the call on civil terms, I was left feeling somewhat bothered/upset by the way I was spoken to and also with some of the things that were said to me. So, in keeping with trustpilots' steer on providing constructive feedback, I believe some further training on how to conduct conversations with people and just some general customer service upskilling could be beneficial to that member of staff.I can say that we are now at a point where, hopefully, the ongoing issues we are having will be resolved soon.As I'm sure anyone reading this is aware, this is a review site, and my review rating is a reflection of my personal experience. I'm sure others have had different experiences, and this site is here to provide you with both the good and the bad. However, that being said, personally, I don't recommend this branch, based on the experiences I've personally had, which unfortunately, I no longer feel comfortable detailing on here.Just updating this as has come to light today that Reeds Rains have zero knowledge/recollection of the branch lettings manager, Lauren Sankey, phoning me from 01772336183 at 16:36 on 02/02/2024, where she spent the majority of the 16 minute 39 second phone call berating me, being unbelievably rude to me and also accusing me of slander. Hopefully that helps jog your memory.Now I've spoken directly to my landlord I feel a lot more comfortable in saying that this branch's lettings department is awful, they are genuinely the worst I have ever dealt with in all the years I've rented properties, which is sad, as up until a year or so ago, they were brilliant.
We appreciate you taking the time to share your positive experience. We understand that dealing with an estate is a sensitive and challenging process, and we are glad to hear that Matt Candow provided you with the guidance and support you needed. His dedication to keeping you informed and providing clear communication throughout the process is commendable. We are proud to have agents like Matt who strive to make the experience as smooth and stress-free as possible for our clients.
1/5
TrustpilotDiabolical service - Stockton/Middlesbrough
We requested an early tenancy termination with 6 months notice (to leave 2 months earlier than contracted due to buying a new build property). We have lived in the property for 7.5 years and never caused an issue. We are now less than 3 weeks away from moving and NOTHING has been done. Delays on responses from the agents for over 4-5 weeks at a time despite being chased, the house is still not up for relet online yet they are expecting us to be liable for all costs until another tenant occupies the property. The service has been nothing but abysmal. My garden is currently a hazard to both mine and my neighbours children due to a falling down fence in the garden which was reported over 4 MONTHS AGO!!! Again chased numerous times but nothing has been done. An ignition hob that hasn’t worked in the whole 7 years we’ve been here, damp in the bathroom for over a year yet the rent still went up last year given all these outstanding issues. Avoid renting from Reeds at all costs.
Hi Taylor,We're disappointed to read this review after as you say a longer term tenancy which as far as I can see has been on the whole successful. We're sorry you feel we have offered a service that has fallen short of what you expected. As you are aware, we had reached out to the landlord when we received your request to ask if you could break the contract. We do need to wait for consent to end a tenancy earlier than the fixed term and sometimes it can take a little while for the landlord to process what is involved and any costs they had not planned for. The maintenance team were reviewing the fence with you, your neighbour and the landlord in an attempt to determine ownership in advance of repairs being instructed. We will be in touch to follow up as I understand you have now left the property and dropped keys to branch.Regards,Reeds Rains
1/5
TrustpilotEXTREMELY pathetic property agency
EXTREMELY pathetic property manager. I would have given negative/ zero stars if that was an option. Rented a property through their Manchester office and they haven't managed to fix even a SINGLE issue in two months, even though the issues are really petty. The property managers are extremely complacent and tend to forget they're supposed to deal with clients. When I first moved in, I was told it was a 'fully managed property' but never did I think it meant that it was a 'completely un-managed property'. You will not be given any landlord details to help fix your issues with them directly and Reeds Rains won't do anything for you either. They're just the middle party collecting rents and nothing else. Extremely dissatisfied with this WORST renting experience in my life. AVOID at all costs if you want some level of comfort and peace in your life!!
Hi Salman,Sorry to read your review. We take your feedback very seriously. In order to investigate this matter further, we would require more information from you. A request will be sent to you directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotExcellent Service The staff at Reeds Rains Ormeau Road…
The staff at Reeds Rains Ormeau Road made selling my house an easy process Ryan who was the estate agent whom I was dealing with was my main point of contact and was always very friendly, approachable, pleasant to deal with and knowledgeable as was Grainne the main negotiator who gave me good advice when required who I dealt with over phone and kept me constantly updated throughout the transition of selling the property which was sale agreed within a matter of weeks. I can highly recommend them
5/5
GoogleI had an excellent experience buying my property with Reeds Rains. When viewing the property I was shown around by Eileen who was very polite and accomodating when I wanted to re-view the house later with family members. With the sale agreed I then worked closely with Grainne to completion. Grainne was brilliant, always warm and friendly on the phone and extremely helpful, patient and knowledgeable when there were any unexpected bumps in the road. Couldn't recommend them enough!
5/5
GoogleWe are very happy indeed with the services of Reeds Rains and would be glad to recommend the company to others. They guided us to the successful purchase of our new home, including arranging a couple of viewings and negotiations with the owners to borrow the key, allowing measurements and estimations to be carried out by our builders prior to completion. All the office staff were polite and professional, particularly Grainne Reihill, who was very reassuring and supportive throughout.
5/5
TrustpilotSelling experience
Everything! I have used a few estate agents over the years and I would say, these are by far the best I have dealt with. The staff are very professional, approachable and very quick to reply to queries. David is an asset to the company, nothing is to much trouble, he is a very hard worker and yet still remains pleasant and approachable. I am a bit of a forgetful fruitcake, but they have managed to keep me on track and everything is going great. The girls I have spoken to have all been lovely. If I were to sell my house again ( which I am never going to) I would use Reeds Rains with no hesitations.
5/5
TrustpilotThank you
Purchased a house through Reeds Rains Huddersfield, the staff have been excellent and responded to my queries efficiently. I would like to say a special thank you to Ronnie who went out of his way to make the process smoother and provided regular updates. Thank you all.
Thank you for the review! Feedback will be passed on to the branch :)
5/5
GoogleReeds Rains have now been looking after our rental property for 10 years. Naoimh Leonard is my contact and is helpful, professional and very pro-active in working with current market rates, finding new tenants or dealing with any quotes and repairs. I would highly recommend Reeds Rains Estate Agents Belfast, Ormeau. ChrisPositiveResponsiveness, Quality, Professionalism, Value
Thanks Chris, we appreciate your business. Team RR.
1/5
TrustpilotReally awful company to deal with
Really awful company to deal with. They lie many times and avoid responsibility for their incompetence, Integrity is missing in bucketloads but greed is a paramount behaviour. Why this company is allowed to operate as a tenancy management company with utter contempt toward the customer is beyond me. Hard faced liars. Not a thread of sincerity. Absolutely stressful to deal with and will never go back.
Hi JoannaI'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotI had a great experience with Reeds…
I had a great experience with Reeds Rains. Simon and Kurtis were very informative and keep me updated through out the process.
We're so glad to hear you had a positive experience with our team. We appreciate your kind words about Simon and Kurtis.
5/5
TrustpilotCouldn’t of asked for anyone better…
Couldn’t of asked for anyone better then Abbie and Lorraine at Rotherham office from start to finish I have been in touch with them maybe every day in a week to get a update I completed my transfer over to one of their properties in a week From meeting Abbie on last Saturday at the property to look around I had a gut feeling I found my new home I told her my house was up for sale and didn’t want to pay other months rent and her and Lorraine made sure I didn’t have to by making sure I had my keys today (following Saturday)Would highly recommend this company
5/5
GoogleNaoimh Leonard was my point of contact while I rented a property with Reeds Rains and was always on hand for any issues or queries we had! Fantastic for responding promptly and proactive in helping us in any way she could!
Thank you Shannon.
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