Reeds Rains (Ormeau) reviews in Belfast

★★★★★ 1/5

Trustpilot

Appalling service

Would not recommend this company at all. Very rude staff at Crossgates branch. Booked an appointment for a valuation of my home for today on Tuesday/Wednesday. They rang to confirm yesterday and then received a phone call this morning saying they have to cancel without giving a reason so he spoken to Claire the manager who then rung us and said she doesn’t cover LS16 and that it would take 45minutes from crossgates to cookridge! I know for a fact it doesn’t take that long. There was no apology, there was very poor customer service and the comment we received was ‘I am not willing to argue about this’ when we didn’t even receive an apology !

Abigail · 29 June 2018

★★★★★ 1/5

Trustpilot

Certainly NOT worthy of an 'Estate…

Certainly NOT worthy of an 'Estate Agent service'! With all the New and upcoming, Far CHEAPER estate agents on-line like 'Purple Bricks', 'YOPA', 'Tepilo', 'Doorsteps', etc, etc one would of thought Reeds Rains would provide a Far better, indeed Far CHEAPER service than what happened to us!? Reeds Rains 'Customer Relations Manager' Ignored the whole complaint Below :- 1. They totally ignored their then employee “J” first visit with us, his appalling discriminatory behaviour towards our beliefs etc, etc. They readily dismissed this as entirely irrelevant!2. We did NOT say ‘There was not a Vat element to this fee’ We said “J” and others said the Total at the end would be Only £1,700 and No more! This was the Agreement.3. This is the First Time We had seen this Document Reeds Rains say had a part to play in my sale!4. We also phoned Reeds Rains as suggested by your employee “J” to Clarify this with management etc at Reeds Rains. They clarified the Total amount would be asked to pay would be £1,700. and No More!5. They chose to ignore the fact that Reeds Rains Asked us to conduct the viewings ourselves stating because “No one is in the office twas available for the viewing!” We felt Literally pressurized into it! We had to sell our Property to prospective buyers and indeed We alone showed the Property to all who came around even the buyer. No one at Reeds Rains conducted the viewings and even with the buyer Reeds Rains Never told us the viewing was to take place with the buyer. We were kept entirely in the dark even when they turned up on our door step unannounced!This is Not the service anyone should expect is it not?6. Reeds Rains ignored the fact that the Floor plan made by Reeds Rains was entirely Wrong and we had to take considerable time redrawing it to how it should of been.7. We were forced to take the pictures because your staff put the old pictures up the pictures when I purchased this property years go when we purchased the property before we renovated it. Reeds Rains used some of the old pictures! In Their response to our complaints they conveniently chose to ignore these facts.Our Case is with the Property Ombudsman because Reeds Rains chooses to ignore our complaints but still demand money for their far from professional service!******In Reeds Rains response they say, we say honestly *****:1. While Reeds Rains use the convenient excuse that the offending ‘Employee no longer works at Reeds Rains’ his behavior was appalling and one that simply should not be brushed under the carpet and ignored with regards to our complaint! The Impact was felt and it proved extremely upsetting!So there you have it a company who readily dismisses the abuse just because ‘This employee no longer works at Reeds Rains’ !2. There was No ‘Confusion’ between us! In Good faith a “Total of £1,700!” was clarified which Means “£1.700!” in the real would clearly not Reeds Rains world.When I purchased a Car the Price I was told all in, the total amount was what I paid not £340 More like with Reeds Rains!As for the middle document they say appears ‘proving at etc £340’ ? We had never seen this alleged document or signed our name on it! 3.. ' when one of the viewings was booked by our central call centre.' That was the integral Viewing where the eventual buyer turned up without any notice, and unaware of them coming I almost did not open the door! As We stated at almost all times any viewings We were told would we do the viewing from the office at Reeds Rains, because of some excuse Reeds Rains couldn't! In Actual Fact WE sold our property with Reeds Rains They at Reeds Rains were to busy to conduct the viewings! 4. Floor plan was ready to be posted on -line already as were the Old out of hate pictures BOTH wrong!We thankfully spotted them and had to painstakingly redraw them and retake the pictures! Again We did the work of Reeds Rains and We sold our Home Not Reeds Rains!

PWE · 19 June 2018

★★★★★ 1/5

Trustpilot

Reeds Rains Liverpool is a joke

Reeds Rains Liverpool is a joke, after a week speaking to them they rent the flat that was supposed to be for me to another person and this was after I handed my notice to my current landlord, an absolute joke of a company. The name of the person I spoke with was Olivia, very unprofessional and very arrogant, thank you for possibly leaving me homeless girl you have done an excellent job.

Ernesto · 8 March 2021

★★★★★ 5/5

Google

My experience with Reeds Rains was excellent! I was in the unique situation of buying the house off my landlord which sounds like it should be simple, but there were a few bumps along the way - Grainne was absolutely amazing at coaching me through this and keeping me calm. Thanks for all your help!

Jonny · 17 June 2023

★★★★★ 5/5

Trustpilot

Great feedback

Great communication with the Holderness Road, Hull branch in particular Amelia. The team as a whole were excellent and provided me with regular reports and feed back from viewings.

Big · 21 November 2024

★★★★★ 5/5

Trustpilot

Easy and speedy

Everything has been dealt with in respectful and professional manner.

Gail · 4 May 2026

★★★★★ 5/5

Trustpilot

I have both bought and sold through…

I have both bought and sold through Reads Rain Colne. Delena and Fiona were excellent in the communication department. Extremely friendly with it as well. Would recommend.

Steve · 14 December 2025

★★★★★ 1/5

Trustpilot

Unbearable Living Conditions and Appalling Service

I feel compelled to share my utterly distressing experience as a tenant with Reeds Rains, Liverpool City Centre Branch. The living conditions in the apartment, managed by this agency, have been nothing short of a nightmare.From day one, promises of a functional lift turned out to be false. Three years of climbing six flights of stairs due to a perpetually broken lift is just the beginning. The downstairs toilet, supposed to be part of a 2-bath apartment, was unusable for the first 6 months, and even after countless complaints, the plumber's "fix" rendered it practically useless.The electrical outlets in the apartment resemble a hazard zone, with exploded sockets in one room plunging it into permanent darkness. Despite repeated complaints, no action has been taken, leaving me in a potentially dangerous situation.Radiators broken, making winters unbearable, and as if that's not enough, the boiler broke on November 17th. Two weeks without hot water or heating in November is not just inconvenient; it's unacceptable. Despite reporting the issue promptly, the letting agent and plumber seem to have vanished, leaving me without updates or resolutions.My recent attempt to address these issues at the Reeds Rains office on November 30th was met with a property manager who was not only rude and accusatory but also dismissive and unhelpful. It's clear that they have no regard for the well-being of their tenants. He yelled at me, walked away, refused to converse, made comments about my character as well as misogynistic statements and told me to leave so he could "do his job". So it's clear his job has nothing to do with addressing or helping tenants or their concerns. I also asked to speak to the lettings manager, and whilst I was waiting, I later came to find he put his coat on and walked right past me to leave the building and ignore the issue. My sole aim now is to escape this uninhabitable nightmare as soon as possible.In light of these experiences, I urge anyone considering Reeds Rains to think twice. The blatant disregard for tenant well-being and the abysmal living conditions make this agency one to avoid at all costs. Save yourself the distress and inconvenience, steer clear of Reeds Rains.

Rebecca · 30 November 2023

★★★★★ 5/5

Google

Five stars for Reeds Rains! Naiomh helped me secure my new home and she was incredibly professional and helpful throughout. The move was stress-free thanks to her efficiency. Great service all around.

Suzan · 16 March 2026

★★★★★ 5/5

Google

My experience with Reeds Rain Estate Agents was an excellent one. The whole process was smooth and problem free. Grannie Reihill was very helpful and worked hard on getting the job done. I would recommend Reeds Rains to anyone looking for an Estate Agent.

Justine · 17 February 2024

★★★★★ 5/5

Google

My experience with Reeds Rain Estate Agents was an excellent one. The whole process was smooth and problem free. Naoimh Leonard was very helpful and worked hard on getting the job done. I would recommend Reeds Rains to anyone looking for an Estate Agent.

Khushnood · 17 February 2024

★★★★★ 5/5

Google

We were very impressed with Reeds Rains during the recent tenancy handover of our property. We worked with Naoimh and she is exceptional in her attention to detail. Nothing was ever a problem and she went out of our way to help us at every turn. She is extremely professional but balances that with a warmth and friendliness that makes her very approachable. I would not hesitate to recommend her and Reeds Rains.

Patricia · 17 April 2024

★★★★★ 1/5

Trustpilot

Stolen money from me

Stolen money from me. Use this firm for letting of a property and they use the tenants deposit to protect there own cost. Not mine. Deductions made from my deposit without my authority. Also done exactly the same to a friend who they also let out there property. The property was turned in to drugs factory and scumbags withheld money which they had no rights to. I will never use them again.

Karl · 9 February 2021

★★★★★ 1/5

Trustpilot

I will not recommend Reeds Rains Wakefield…

I instructed Reeds Rains Wakefield branch to sell my property. There was loads of errors, misinformation, letter not sent on time. They recommended to me bad solicitor who have no ideas of latest legislations. It took over 7 months to exchange contract. Poor communication, it seems they don't know what they are doing in their office. It as completely waste of time. Very stressful dealing with this company. I will not recommend anyone.

Lucky · 27 October 2020

★★★★★ 5/5

Trustpilot

Great service

Great service, always happy to help and very knowledgeable, Lesley is a dream to deal with makes it all seem very easy. Definitely will deal with again.Thanks

Anthony · 27 November 2024

★★★★★ 1/5

Trustpilot

DO NOT GO WITH THIS COMPANY!!!

DO NOT GO WITH THIS COMPANY!!!I was a tenant in one of their properties and the landlord wouldn't complete any maintenance within the property leaving me with several different issues. I called multiple times and nothing was ever done since I moved in till i moved out. TENANTS RIGHTS! You don't have any with this company may aswell live on the streets. Horrible customer service, Horrible people, Take advantage of your being young. Can't even complain as its so difficult to find a complaints procedure.

Amy · 10 September 2024

★★★★★ 5/5

Trustpilot

The team were very friendly and…

The team were very friendly and efficient Simon Wilson was brilliant from start to finish he made everything so easy for me and kept me informed throughout the sale as this was a family home of 57years and he was very respectful of this and he was so mannerly and friendly I will definitely use Reeds Rains again.

Customer · 10 January 2023

★★★★★ 5/5

Trustpilot

Always keep me updated

Mr/Mrs · 21 September 2026

★★★★★ 5/5

Trustpilot

Excellent rapport with Lewis wonderful…

Excellent rapport with Lewis wonderful service

Alex · 8 September 2026

★★★★★ 1/5

Trustpilot

Avoid using this company

Avoid using this company, especially the Sale branch. On the first day, they rented us a property in poor condition and it had not been properly cleaned. Now that we have moved out, they are withholding our full deposit, claiming there were ongoing issues, despite us reporting problems from day one and providing photos as evidence.

Barbara · 5 May 2026

★★★★★ 5/5

Google

Excellent customer service, very happy with the service received. Ethan kept me informed throughout the whole process and I would thoroughly recommend them.

Alison · 16 January 2025

★★★★★ 4/5

Google

I found Reeds Rains overall to be well organised. Ryan was able to work with colleagues to produce high standard copy for marketing the property. He was also approachable on first meeting and made helpful suggestions about preparing for the sale. A sensible starting price for selling was agreed and Grainne helped achieve a much higher one. While it takes time to sell a home in N.Ireland, she kept in touch, answering queries and providing guidence and reassurance professionally and curteously. I would recommend Reids Rains for quality of service and value.

Geni · 20 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Reeds Rains Estate Agents to help me find my dream home. From start to finish, the experience was incredibly positive. The staff Grainne Reihill were friendly, professional, and knowledgeable. The property search process was smooth and efficient, and the team , especially Grainne Reihill were always on hand to answer any questions I had. Furthermore, the viewing process was well organised and thorough. Reeds Rains Estate Agents went above and beyond to ensure I got the best possible deal, and I was very impressed with the level of service provided. I would highly recommend them to anyone looking for an estate agent.

Anoob · 20 October 2023

★★★★★ 5/5

Google

Excellent experience leasing a property with Reeds Rains. Naoimh in particular was extremly helpful throughout the process of getting set up and she was always available to address any conerns i had during my tenancy. I would recommend Reeds Rains highly to anyone looking to rent or sell a property. Thanks again 👌 …

Sean · 8 August 2025