Reeds Rains (Ormeau) reviews in Belfast

★★★★★ 4/5

Google

I found Reeds Rains overall to be well organised. Ryan was able to work with colleagues to produce high standard copy for marketing the property. He was also approachable on first meeting and made helpful suggestions about preparing for the sale. A sensible starting price for selling was agreed and Grainne helped achieve a much higher one. While it takes time to sell a home in N.Ireland, she kept in touch, answering queries and providing guidence and reassurance professionally and curteously. I would recommend Reids Rains for quality of service and value.

Geni · 20 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Reeds Rains Estate Agents to help me find my dream home. From start to finish, the experience was incredibly positive. The staff Grainne Reihill were friendly, professional, and knowledgeable. The property search process was smooth and efficient, and the team , especially Grainne Reihill were always on hand to answer any questions I had. Furthermore, the viewing process was well organised and thorough. Reeds Rains Estate Agents went above and beyond to ensure I got the best possible deal, and I was very impressed with the level of service provided. I would highly recommend them to anyone looking for an estate agent.

Anoob · 20 October 2023

★★★★★ 5/5

Google

Excellent customer service, very happy with the service received. Ethan kept me informed throughout the whole process and I would thoroughly recommend them.

Alison · 16 January 2025

★★★★★ 1/5

Trustpilot

Poor, I wish I had not used them as a management for my 2 properties, my advice - do not do the same.

Poor, Poor, Poor. Rhyl branch is dismal. Following a previous bad review, I was called by the Rhyl branch and the main issue of the problem at the time (the centralised management) was removed and work was taken into the branch. This worked well and I would give the service at that point 5 stars. Queries were answered, requests were actioned and local trustworthy business were arranged to do work at my houses when required (the centralised system used a contracting firm which charged high fees, did poor work and on one occasion claimed to do work which the tenant confirmed that they hadn't actually done. When pointed out, they withdrew their claim for payment without argument). I was very happy, my properties were being managed well. Unfortunately the person providing that service at the branch left and things deteriorated. Poor management from the branch has cost me money. All the bad things you hear about estate agents are currently encompassed within this branch. Lies, not doing what you've asked them to do which leave you feeling that they do not care about you as a customer as long as they get paid. Rent smart Wales have introduced lots of new rules and regulations that as a landlord you might think "This is too much hassle, I'll get an agent involved" if you do, my advice is do not choose Reeds Rains Rhyl, you will end up regretting it as I have with both the properties I had with them. It's going to cost me money to get away from them, but it is worth it. They are dreadful.

Mark · 15 October 2023

★★★★★ 5/5

Google

I purchased my first property this year through the Reeds Rains Ormeau Road branch. There were some delays on the sellers side of things, but the Reeds Rains team kept me up to date with weekly updates, phone calls and emails; they were a pleasure to deal with. If you're looking a service focused estate agent, I would highly recommend them. They'll be my first stop in the future.

Chris · 17 June 2021

★★★★★ 1/5

Trustpilot

Criminal organisation

Criminal organisation. Also operate at "Your Move". As a landlord I received fraudulent invoices, months of failure to respond to calls and emails. They turns out they lost the keys and the tenancy agreement. End of contract 29th Sept. Still they haven't shared any paperwork and are still withholding funds in November. Lots of promises from David Tomlinson, not one fulfilled. Avoid.Update: now December, despite the response on here, no reach out or resolution.

ADAM · 2 December 2024

★★★★★ 1/5

Trustpilot

Avoid using this company

Avoid using this company, especially the Sale branch. On the first day, they rented us a property in poor condition and it had not been properly cleaned. Now that we have moved out, they are withholding our full deposit, claiming there were ongoing issues, despite us reporting problems from day one and providing photos as evidence.

Barbara · 5 May 2026

★★★★★ 5/5

Google

Excellent experience leasing a property with Reeds Rains. Naoimh in particular was extremly helpful throughout the process of getting set up and she was always available to address any conerns i had during my tenancy. I would recommend Reeds Rains highly to anyone looking to rent or sell a property. Thanks again 👌 …

Sean · 8 August 2025

★★★★★ 5/5

Trustpilot

Always keep me updated

Mr/Mrs · 21 September 2026

★★★★★ 5/5

Trustpilot

Excellent rapport with Lewis wonderful…

Excellent rapport with Lewis wonderful service

Alex · 8 September 2026

★★★★★ 1/5

Trustpilot

Terrible property managers

I hir d reeds and rains to manage a dental property and oversee the letting. It has been a nightmare!The tenant severe the notice period whicj they missed for two months and only noticed when the rent stopped coming in. Now we are late at listing the property for rent by two months and loosing rental income..Moreover, R&R's compliance department has been chasing the tenant for defaulting even when he vacated the property after providing appropriate notice.It has been a terrible experience both for me the owner and the tenants

Essor · 28 August 2024

★★★★★ 5/5

Trustpilot

By being cared for by a great crew at…

By being cared for by a great crew at Reed Rains staff always cheerful friendly and helpful guiding us through the maze of selling our house. Would totally recommend them everyone.

M · 9 March 2026

★★★★★ 5/5

Trustpilot

Martin was so professional & keep me…

Martin was so professional & keep me updated thru viewing would really recommend this company

David · 8 March 2026

★★★★★ 5/5

Trustpilot

I highly recommend Reeds Rains for selling a property

Reeds Rains were friendly yet professional throughout the process of selling my house. They stepped in and helped, when the solicitors were making a stressful situation even more stressful, and sorted things out so that I did manage to exchange and complete on the sale. I'm pretty sure that without Madeline and the rest of the team in the Gosforth office, I would still be trying to exchange contracts and could have easily lost the sale. Thank you all so much

Maggie · 2 October 2023

★★★★★ 5/5

Google

I recently sold my city centre apartment with Reeds Rains Ormeau Road. Alan and the other staff were excellent throughout the whole process. Alan was always responsive, professional and friendly, and was very good in reassuring and offering advice during stressful times. I hope not to move again for a while, but when I do I will certainly use this estate agents' services once again!PositiveResponsiveness, Professionalism, Value

Michael · 28 August 2021

★★★★★ 5/5

Trustpilot

I have used Reid's and Rains before

I have used Reid's and Rains before , and their service was excellent then as it is know. They are very helpful , polite and well experienced in all aspects of their work . You can phone anytime with any questions you need help with . I will use them again in the future .

J · 4 May 2026

★★★★★ 5/5

Trustpilot

Everything has been really easy so far

R · 4 May 2026

★★★★★ 5/5

Google

I had an outstanding experience with Reeds Rains Estate Agents in Ormeau, Belfast. The team was professional, friendly, and extremely attentive throughout the entire process. They made buying and selling completely stress-free with clear communication and expert guidance. I truly felt valued as a client and highly recommend Reeds Rains to anyone looking for reliable and trustworthy estate agents.

Abujour · 2 April 2026

★★★★★ 5/5

Trustpilot

I like R&R as the sale process was…

I like R&R as the sale process was smooth and went well. Most importantly, they are incredibly good to mange everything from first visit of the property to sell it off!

Muhammad · 14 October 2026

★★★★★ 5/5

Trustpilot

Adam's expertise sets the standard in Folkestone

Adam at Reeds Rains Estate Agents in Folkestone is a standout professional. Having bought two properties and sold one unit through their services, I can confidently say they're unmatched in professionalism and dedication. With experience in the real estate business, I've found no team more committed to excellence. Their success secret? Exceptional follow-up throughout the process. Reeds Rains Estate Agents, is our go-to in Folkestone. Highly recommended for a trustworthy real estate experience!Many thanks, Edwards and Dan

Edwards · 16 November 2023

★★★★★ 5/5

Google

I had the pleasure of being looked after by our estate agent Naoimh while leasing a house in south Belfast over the past two years. During that time she has been incredibly helpful, accommodating, and understanding about whatever situations arose. Her attention to detail and ensuring the house was maintained well was so good that we were, in a way, kept on our toes but as someone in their early twenties and being in a bigger house for the first time it was good to have and it felt like we were looked after as well as the house. I work as a freelancer and when we needed to ever move around inspections or rearrange for a handyman to come by for me she was more than great about it. She is a woman in demand but she will always get back to you. All in all, she has a very kind and personable manner but runs a tight ship. Nothing but respect for her. She does a great job in ensuring that both the tenants and landlord's needs are met and fulfilled under her watch.

Cait · 28 July 2024

★★★★★ 5/5

Trustpilot

Reeds rain - Manchester - Sofia Shabhaz

I recently purchased a property and had absolutely outstanding support from their mortgage advisor, Sofia Shabhaz. She advised me through the purchase of one property being sold through Reeds Rain. This unfortunately feel through, but as part of their service they provided free mortgage advice for the purchase of another property which wasn't sold through Reeds Rain. Sofia was not only available and easy to contact but a pleasure to deal with and highly professional.

Patrick · 29 June 2018

★★★★★ 1/5

Trustpilot

0/10

If I could review this estate agents lower I would. I initially signed for a property in 2021 with a partner - they messed us around for weeks at a time and made the moving in process as stressful as possible which lead to them finally releasing the keys after office hours despite having a moving van waiting all day. Immediately after moving in we had to make a formal complaint due to having to wait over 8 weeks for acknowledgement on maintenance issues. Not something you want straight after moving into a property? Not to mention later going 3 days without heating or hot water in the height of winter.They shut us up by offering to pay compensation of £150 for the inconvenience.However, later in the tenancy the other tenant moved out leaving me, a single young woman, living alone. The landlord, an older gentleman, turned up to the property without notice several times. On one occasion, I granted access to the property for him to review some damp problems, whereby he made multiple inappropriate comments about how my tattoos would look better without my clothes on, and that I was safe going upstairs alone with him. A few days after this, he knocked on the door at circa 7pm at night asking me to go for drinks with him.Being a woman living alone, knowing that this man is aware of this and is in a position of power, I didn't speak out until the end of the tenancy.This landlord then decided to claim over £700 of damages from myself. Luckily, we used the Zero Deposit Guarantee scheme and so they disputed this on my behalf and over £500 of this claim was rejected. Leaving me to pay just under £185 which was settled at the end of 2023.However, over a year after the end of the tenancy, Reeds Rains has just contacted me stating that I owe them £22. A reminder this was paid in 2023, the year that the tenancy ended.I would never ever recommend anybody to use this estate agents, it's a law suit waiting to happen and they clearly don't care about the safety of their tenants from landlords taking advantage of their position nor do they communicate with each other at all and prefer to harass previous tenants.

Rebecca · 24 July 2024

★★★★★ 5/5

Google

Reeds Rain provided a great service when selling my house. Easy, quick, hassle free sale. Ethan and the team provided regular updates throughout the process. Would definitely recommend and use again

Nora · 6 August 2024