Reeds Rains (Ballyhackamore) Belfast reviews

★★★★★ 5/5

Google

I would like to thank the team at Reeds Rains for their assistance in helping me to sell my home. From the very first phone call I found the service to be very courteous and I felt I was dealing with friends rather than a business. This approach continued through the process of viewings and resulting in a successful sale. I would particularly like to thank Pat, Alan and all the team for their professional service and their helpful updates along the way. Thank you Reeds Rains!

Stuart · 3 August 2024

★★★★★ 5/5

Google

I would recommend Reeds Rains Ballyhackamore. Everything was made clear to me from the moment I enquired about selling my property.Appointments for viewings were also made easy by the receptionist who worked around times when i was … More

Colin · 13 December 2025

★★★★★ 5/5

Trustpilot

Excellent service from the first…

Excellent service from the first telephone conversation regarding a valuation for probate . Stacey was professional,knowledgeable & caring . Nick & Ben are professional, knowledgeable and keep you in the loop about viewings feedback ect . Always go above and beyond I have had phone calls & emails late on a Saturday with feedback . I sold a property with them two years ago they are a fantastic team . I would 💯 recommend them .

Andrea · 1 October 2024

★★★★★ 5/5

Google

We used Reed Reins Estate Agents to sell our house in Belfast and we are extremely satisfied with the services they provided. We had originally been with another agent to sell our house, but there was no movement for months. When we joined forces with Reeds Reins, our house sold within weeks! They gave invaluable advice, were very proactive, responding within the hour and maintaining a very professional standard. I want to thank Martin especially for all his hard work. You made it happen seemingly very easily, but we appreciate all the hard work that was done in the background. Would highly recommend.

Silvi · 25 July 2024

★★★★★ 5/5

Google

As a house buyer I can't fault Reeds Rains. They were helpful and friendly and while they were acting on behalf of the seller they took account of what I had to offer as a buyer rather than just considering how high they could get a bidding war to go which had been my experience with some other agents. Martin and Fiona were both in regular contact with me throughout and as a result the whole process was a lot less stressful than it could have been. They were a pleasure to deal with

Karen · 25 July 2024

★★★★★ 1/5

Trustpilot

Absolutely diabolical service from…

Absolutely diabolical service from inept, defensive staff. There seems to be a high turnover of staff in the Hebden Bridge branch, with poor handovers and often the left hand not knowing what the right is doing. They contradict information given between solicitors, and vendors, cause undue stress and delays, go back on the comments they make when challenged, and have taken over 15 months to sell a house that has had a buyer waiting to complete since the first offer.I would strongly recommend that if you want to efficiently buy or sell a property that you look elsewhere. This service has been SO poor that I have advised a friend to not even consider buying the house they are currently interested in as it is only being advertised by Reeds Reins Hebden Bridge and I would not wish this service on anyone else. Edit in respone to Reeds Reins Reply:Whoops- just to evidence their incompetence they don't even seem to know the house completed and I moved in 10 days ago! Way to tell on yourself 😅Yes, my house sale fell through because of delays with your sale, thats precisely my point. I had a cash buying landlady waiting to go and when I was still waiting on basic paperwork and relying on mixed messages from yourselves 7 months in she understandbly bailed. I then cancelled my second sale to a cash buying company which I rushed through in order to save the chain having received alot of pressure to rush once you told me you seller was ready, only then to be told by a different staff member they were 'no where near ready', of course I'm not going to take £30k less than I need to if you had further delays. Having met the branch manager the day I completed, as he had to drop my keys here at the end of office hours as no one called to confirm they had them as I was informed they would, knowing I was moving from another city, I can see why there is such a high turn over of apathetic seemingly clueless office staff, if he is at the helm,my removal man couldn't have summed it up better when he described him as the C word. (Side note if you value safety just be aware he also handed me the keys without even asking my name let alone asking to see ID.)Terrible terrible service, steer well clear at all costs.Positive shout out to Emily who does the weekend vieweings, the only competent person there.

Claire · 2 July 2024

★★★★★ 4/5

Trustpilot

Very good experience overall

Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.

Geoff · 14 September 2026

★★★★★ 5/5

Trustpilot

Great work

Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!

Mr · 21 September 2026

★★★★★ 5/5

Trustpilot

Not a bad experience overall.

Property well presented when advertised. Lots of viewings organised. Had two failed offers, for genuine reasons, but final and successful offer pushed through relatively quickly. Thanks to staff, particularly Andrea, Abbie and Sue, keeping us well informed at all times. Finally I think RR commissions compare well to competition.

David · 13 May 2026

★★★★★ 5/5

Trustpilot

Reeds Rains in Yardley is an excellent…

Reeds Rains in Yardley is an excellent company to deal with. Viewings are conducted without any rush. The staff are really polite and answered all questions. The agents really made the buying process very pleasant. A big thank you to the whole team at Reeds Rains Yardley.

Melvin · 19 May 2026

★★★★★ 5/5

Google

Excellent experience as a first time buyer. Really helpful and communication was top tier. 10/10 Thank you Pat, Alan, Fiona and the rest of the team!!

Nicholas · 16 February 2026

★★★★★ 5/5

Google

A very professional and stress free purchase of a new property. Martin kept me up to date throughout the process.

Arlene · 26 March 2026

★★★★★ 5/5

Google

A professional experience from start to finish. Great communication and timely updates. Big thanks to Pat and Alan who were great.

David · 16 March 2026

★★★★★ 5/5

Google

After buying my house through the Reeds Rains Ballyhackamore branch, when the time came to sell I knew I wanted to use the team again. Alan was so helpful throughout the selling process, guiding, offering fantastic advice and keeping me informed thoughout. The whole process (valuation, photography, advertisement, viewings and sale) was really swift and efficiently managed by the whole team. I would definitely recommend selling your house through Reeds Rains, Ballyhackamore.

Grace · 27 July 2024

★★★★★ 5/5

Trustpilot

The house selling process with Reeds…

The house selling process with Reeds Rains has been excellent. My house went live on the market on the Friday at midnight and was sold a week and a half later. Customer service is fantastic all very knowledgeable and very easy to work with :)

Customer · 27 August 2026

★★★★★ 5/5

Google

I purchased my first home with Reeds Rains (Ballyhackamore), and their friendly and responsive service made it so much easier to navigate than it could have been! Particular thanks to Martin, who was always available and went above and beyond in facilitating any questions, requests and communication needed. Those in the office, especially Fiona, were always a friendly and helpful voice on the other end of the phone. Thank you to all of you again for your help, and making the whole process more simple and doable. Cannot recommend enough.

Lauren · 20 June 2025

★★★★★ 5/5

Google

I want to say a Huge thank you to the Reeds Rains Team and a special shout out to Pat! I recently went through my first house purchase and it was not all smooth sailing (no fault of Reeds Rains) but we got there!.. .The team at Reeds Rains were just so accommodating and helpful in every way. Thank you so much for going the extra mile :)

Isla · 22 September 2024

★★★★★ 5/5

Trustpilot

Highly recommend Reed Rains Kennington

We can highly recommend Reed Rains Kennington to sell your property. It was a difficult decision to sell my mother’s house, and they supported us throughout. They kept us informed at every stage of the process and gave good advice when needed.

Rosemary · 22 May 2026

★★★★★ 5/5

Google

I was delighted with the professional service provided by Martin and his team. From first meeting to final sale they kept me updated regularly, both with people viewing and then the progress of the sales procedure. The liaison they provided between me the buyer and both sets of solicitors made life so easy. I would certainly use them again and recommend them if selling a house.

Arthur · 8 October 2024

★★★★★ 5/5

Google

We are really pleased we chose Reeds Rains to sell our house recently. From start to finish their service was excellent, professional and friendly in equal measure. Alan and Pat kept us up to speed with developments during what can be an extremely stressful process and were very supportive at all times. We have no hesitation in recommending them to anyone planning to sell a property.

Pat · 8 October 2024

★★★★★ 1/5

Trustpilot

Worst estate agents ever

Rented a house for my family, before moving in i requested that the house was cleaned and garden fixed as any tenant would expect. (The back garden gate was damaged lay on the floor and it led to an alley way in town. there was masses of waste both in the front and back even inside the house. They called us in on a Saturday at 2pm to collect the keys (They close at 3) & did an inventory in the office and said we could raise any issues within a week if the inventory did not match. When we raised these issues they had contractors take a look and we took 3 days off work for each time they came, nothing got fixed, they didnt stick to their word of even cleaning the garden. There was wiring sticking out of every wall in the house. They agreed to fix these issues, the blamed us for not checking the property properly and accepting it was. They were extremely slow in responding after 2 months of us constantly requesting the fixtures be made, they decided they would rather 'mutually' terminate the contract. Not without incurring costs though.

Sumara · 24 January 2024

★★★★★ 1/5

Trustpilot

First and last time being with reeds…

First and last time being with reeds rains, they have offered us no support through a stage of our tenancy where we were being harassed by our mentally ill neighbour, we have tried everything we can to resolve the issues we have with no help off reeds rains what so ever, were lucky to get through on the phone and the call back service is useless too. We are trying to opt out of our tenancy as soon as possible as our home life is being made unbearable by our neighbour and reeds rains continue to do nothing on our behalf, and considering they "understand our circumstances" the least this company can do is just let us leave quietly, but we're now on hold waiting for landlord (also a waste of time - and never mentioned existing problems with neighbours, which she was aware of, until we had already moved in) to give her opinion on what charges we should incur upon leaving. All we want to do is leave the tenancy with as minimal charges as possible due to this being out of our control, but it's proving difficult with uncooperative estate agents and uncooperative landlords. I'd probably advise to give these estate agents a miss as the service they will provide you with - AFTER THE SALE - will be absolutely diabolical.There is one person at Reeds Rains that helped us towards the end and really helped us get out of this, the landlady was trying to claim damages that were there before our tenancy and this individual at Reeds Rains helped to identify the damages in the pre tenancy photos, the landlady then took desperate measures for literally any money she could get back. We're so glad we're not there this Christmas, and I feel for anyone in the future that comes across this house/place, it comes across as a lovely little cul-de-sac (drive) but on one side you've got a family that leaves their dogs to bark consistently until owners arrive, and once the owners arrive (you'll hear them) they'll probably chuck them outside to continue barking where there's numerous piles of dog mess for lovely viewing from your bedroom window (which you'll smell in the summer from your own garden), then the man of the house will give you a lovely wake up call every weekend with his power tools in the shed, and the awful stench of burning wood on the fire no matter wether its 22 degrees outside you'll have the lovely smell of smoke every day of the week, unless he's out then you'll have the neighbour across revving his boat at 8am sharp Saturday taking his place. Then the other side you'll have the mentally ill suspect slamming doors and banging on walls all hours of the night, stalking you around the car park and trying anything for a reaction so she can call 999 and play victim. Your landlady won't want to hear it either, don't expect any help, or the police, which are happy to leave a young woman in a vulnerable position being stalked and harassed by this "woman".Shame really, lovely little place on a new estate in Elton but if you can see a boat out of your kitchen window, you've got banging on one side and dogs barking on the other, then I wish you all the best.

Chris · 23 December 2023

★★★★★ 5/5

Google

After selling my apartment with Reeds Rains I can honestly say the service I received throughout the process was of an excellent standard. My dealings were with Alan McMullan and Pat Crozier of the Ballyhackamore Branch and they were both extremely professional, friendly and very helpful. I had to negotiate a few hiccups along the way and Alan and Pat kept me fully updated and were always there reassuring me and helping me though the process of selling. I would not hesitate to highly recommend using Reeds Rains. Thank you.

Valerie · 19 December 2023

★★★★★ 5/5

Google

I purchased my first home through Reeds Rains in Ballyhackamore, and the team provided exceptional services from start to finish. Martin was incredibly helpful, always available to answer questions / arrange viewings. … More

Rose · 2 October 2025