Reeds Rains (Ballyhackamore) reviews in Belfast

★★★★★ 4/5

Trustpilot

Hands held through the full sale of the…

Hands held through the full sale of the house, prompt service, communication at all the stages of the sale of the house cannot complain and the full process stress free !!

Colin · 26 September 2026

★★★★★ 5/5

Google

Very efficient friendly estate agents Everything was so easy from Start to Finish re Buying house🏠 Martin kept me very well informed. Thank you Reid’s Rains …

Lorna · 16 October 2025

★★★★★ 5/5

Trustpilot

What an excellent service!

The York branch Rains Reeds have gone above and beyond for our move. The whole process was smooth, they kept us updated every step of the way and looked after us moving into our first new home. My partner and I moved from Kent into York, and due to other issues we were unable to collect the keys on time. The team, Sophie, Tom & Emma, made sure we got into our lovely new home, and especially a big thank you to Tom for all the help! These guys deserve so much more than just a thank you. Would highly recommend the service and these lovely individuals. Thank you so much.

Kelly · 27 June 2023

★★★★★ 1/5

Trustpilot

We use Reeds Rains to manage our…

We use Reeds Rains to manage our properties and they are dreadful. Had a major issue with one of the properties as it was allegedly inspected and was in a filthy state with flooring ripped up & no bath panels but was deemed in a good condition. There were at least 60 bin liners thrown in the garden and has cost us a fortune removing it all. We have been paying a management fee for non management . They are very good at over charging for small jobs doing and pass the buck if they’re is a problem. The problem is with head office in Southampton and no reflection on the local office & staff

Elaine · 22 June 2023

★★★★★ 5/5

Google

The initial marketing and advertising procedure was completed quickly and professionally. Staff at Ballyhackamore were experienced, friendly and informative. I was consulted at all times throughout the bidding process. The after sales service was equally good with relevant communication exchanged quickly between various professional bodies to enable the sale to complete in timely manner. Reeds Rains will offer the service you would expect from a top estate agent. They will give you proper advice, keep you informed and process your sale professionally.

Ivan · 17 June 2023

★★★★★ 5/5

Google

A five star service from Reeds Rains who made selling the house process easy. We had excellent communication throughout the process from day 1 to the sale completion. We were regularly kept updated on offers,appointments and when the sale was agreed when people would be out to survey etc. We had at least weekly updates on how things were progressing. Many thanks to Alan who started the process and especially to Pat who kept me entertained through our weekly chats. I would highly recommend to go with Reeds Rains Estate Agents.

Michael · 17 June 2023

★★★★★ 1/5

Trustpilot

Not a good experience

We have recently tried to onboard to our portfolio a property located in central Manchester. The property was promoted by Reeds Reins but never advertised as a repossession, something we uncovered through coincidence after asking some basic questions to a rather inexperienced very junior rep the agency used to do the viewings.Having offered the advertised asking price which, subsequently got accepted, the Estate Agent in charge of promoting the property offered us a turnaround time of just three weeks to conclude exchange of contracts from the issue of the Memorandum Of Sale knowing only too well they we had to deal with the property under standard conveyancing rules and a mortgage that had to be approved by a mortgage lender with their own charter surveying process. This additional pressure to exchange made the entire buying experience particularly stressful.Eventually, we were informed by email that there was another offer on the table and were asked to put in a counter offer if still interested. We lost the flat to the other buyer.That was the second loss with this agent that came across to us not as easy to work with. In our offer to another property the agent demanded proof of finance prior to even putting forward our offer to the seller and sounded rude. No apology was offered when I called the manager to complain .We eventually decided to stop viewing properties through that agency.

Alex · 15 June 2023

★★★★★ 5/5

Trustpilot

Delightful Laura Jayne…

We have been dealing with Laura Jayne from the Newcastle office, she has kept us informed every step of the way through our purchase. She has answered every call and replied to every email and contacted us whenever there was news to be relayed or a question we needed answering. She has done this with complete professionalism and friendliness, and we have not even met her yet, she has been such a delight to deal with and we cannot wait to meet her to collect our keys and start a new chapter in our life She is an absolute credit to Reeds Rains. Mr & Mrs D Evans

Dawn · 25 May 2026

★★★★★ 5/5

Google

The team at Reeds Rains were brilliant in handling my house sale, it was sale agreed so quickly after going on the market. Pat especially was so helpful towards our completion date when the solicitors were moving dates around. Thank you!

Lauren · 16 March 2026

★★★★★ 5/5

Google

We had a great experience with Reeds Rains, Ballyhackamore while selling our property. A special thank you to Martin, who was professional, supportive, and always kept us updated throughout the process. He made everything smooth and stress-free. Highly recommend their team!

Deepan · 16 March 2026

★★★★★ 1/5

Trustpilot

Most useless company award 2020/2023

One of the most useless companies I have ever had the displeasure of dealing with. Almost every single member of staff we have spoken to about various issues have been so dismissive and dim witted that their answer to us not having a functioning washing machine for 3 weeks, was “well can’t you use a dry cleaners?” In an area where the closest one is over 15 miles away and closes before we can finish work meaning we could only do washing between their slim to nine weekend hours.We got that little “hiccup” out the way and thought thank god we don’t have to deal with them again… until a mass leak in the building has ruined most of the bathrooms, ours included and wouldn’t you know it. Ours is the only one AFTER 2+ YEARS. To still not be done. There is damp. Mould. The floor is literally soft and rotting. There are silverfish now taking up residence in the soaked flooring and the bathroom smells like damp. (Oh and we know now thanks to the builders showing us the upstairs bathroom they done, that there is no water proofing what so ever in the bathroom so it will keep getting worse until we fall through the sodding floor. We have told red rains about this on what must be over 12 times so far and they have done 0 about it :) once again I could imagine their response would be along the lines of “well there’s a seaside 30 miles away, why don’t you just use that”. Again. Words cannot describe how useless they have been and at this point in time we are considering just taking legal action thanks to the 4 visits we have had all saying “oh that’s bad, I’ll inform my manager” 😂 like that will do anything. Useless.

Scott · 26 May 2023

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL AND LACKING IN CUSTOMER SERVICE.

We had an appointment to view a house in Prescot - Merseyside, on the Saturday the 18th of March, but there was a delay of 3 weeks from the original appointment, which was put back by 3 weeks to view the house.When making the appointment to view the house, the estate agency Reeds Rains in Prescot, wrote down the wrong email address and so therefore we never got a confirmation of the viewing appointment for the house.This meant we then had to ring back to the Reeds Rains - Prescot office, and get them to amend the email address, and resend us a confirmation email confirming the viewing of the house in Prescot - Merseyside.We noticed yet again, Reeds Rains - Prescot, does not like to communicate by phone if they can avoid it!!Surprise Surprise, the estate agency is Reeds Rains - Prescot office!!People renting the house needed an extra 10 days to move out, then the vendor took another whole week to tidy up the house, and not anyone at Reeds Rains, then phoned us and confirmed the viewing was still on for the Saturday the 18th of March 2023?We had to phone Reeds Rains- Prescot office to check that the viewing was still on?!!Sadly when we saw the house, which had the roof of the porch off, which was flung in the back garden, no side gate on the side of the house leading to the garden, no front drive gates on the driveway, no doors on any rooms in the house either!!We could see what the house would look like with our care put into restoring the house back up again, even the garden was crazy with unlevel layers of the garden lawn, but we looked past that, and could see the house looking what it would like with our restoration done to it!!We asked before attending the viewing if the vendor was after the asking price only, to that question, we got "The vendor was after the asking price only".So we put in our offer of full asking price!!We waited over 5 days, and then the Reeds Rains - Prescot office decides to ring My husband on his mobile phone while he is at work, to tell him the vendor has gone for a higher offer.There was no conversation to My husband, can you possibly go higher with your offer for the house?The conversation from the Manager was abrupt, and very short!!My husband was not able to read emails, or make any calls or send any text messages at all, from work.When we ring the Reeds Rains - Prescot office the Manager concerned could not understand why we were phoning to ask what the answer was to our offer?The Manager`s reply was "Has your husband not given you the message"?My reply to that was "How can he do that, when he can not make phone calls from work, that is why I am phoning now and asking you the Manager yourself"?When we corrected the Manager, by informing him they had our landline phone number to call us at home in the first place with the answer to our original offer to the vendor?We pointed out to the Manager, that if we had been told that our offer for this house was accepted, we could easily now say we have changed our minds on this house in Prescot due to the delays on trying to see the house, and answers as to if our offer for this house in Prescot was accepted?58 people showed interest in this house, only 3 parties gave offers, we gave the full asking price, yet the vendor, went for a higher figure from another purchaser?!!!This Reeds Rains - Prescot office of estate agents did not ring us back and even ask us if we could go higher with our offer at all?We had to keep ringing them over everything, and they hardly rang us once.The end result was we never bought any house with Reeds Rains - Prescot office, even though we tried to purchase one!!A very unprofessional Reeds Rains - Prescot office, who failed to produce a house, even though we were in a very strong position to purchase a house.Yet again, Reeds Rains, still keep acting and behaving in unprofessional manners, and no customer service at all.Again our advice still is do not use Reeds Rains - Prescot office to purchase or rent a house.To Reeds Rains - customer service,Our experience of the Reeds Rains Prescot Office was real, and it actually happened to us.We quite simply made an offer for a house, and no one came back and even asked us if we could go higher with our price for the house either?There was a delay of 3 weeks on seeing the house, and that did not help either. Our write up has been here since the 18th of March 2023, and you are only now asking us what happened? We have told the truth and not lied. The way we were treated was not okay, and on the whole when you are trying to buy a house that process was then made more difficult via the estate agent concerned which was Reeds Rains from Prescot.If you want to ring us and speak with us directly then you can do so, but we are not going to start arguing about what happened to us, from the service we received from your estate agent in Prescot. The West Derby office, was similar.

Anderson · 15 May 2023

★★★★★ 5/5

Trustpilot

Rebecca,who conducted the viewing ,was…

Rebecca,who conducted the viewing ,was extremely professional and helpful and very personable. We appreciated that she made us feel comfortable throughout the whole process. A credit to your company,

James · 24 September 2026

★★★★★ 2/5

Trustpilot

Reeds rain.

Reeds rain.. cowboy company that cannot be trusted. Very quick to make things happen when it suits them yet takes incredible amount of time getting through and dealing with issues. One thing after another.. blame landlord or blame letting agency for being slow? Boiler been out several months, once it was ‘fixed’ after returning 3 times to resolve the issue it then turned into a fire hazard and the best they can do is constantly delay it and avoid the matter. Everyday since I have moved into this apartment has caused me nothing but problems, problems they should’ve dealt with prior to moving in.. forcing me to deal with it and go out my way costing me my time, job and peace. Would not recommend. Lucky I still have a roof over my head for 2 stars.

Mohammed · 16 May 2026

★★★★★ 5/5

Google

Martin looked after the sale of my house and was fantastic from start to finish. Constantly kept me in the loop with regular updates, followed up on any questions or issues I raised and was generally just great to deal with overall. Highly recommend reeds rains and Martin in particular. Made moving house as stress free as it could be.

Brian · 25 July 2024

★★★★★ 5/5

Trustpilot

All the staff at Reeds Rains Rhyl are…

All the staff at Reeds Rains Rhyl are very friendly and professional especially Tom and Leah. They were always there ready to resolve any problems we had with our sale. We were continuously kept informed every step of the way.We couldn't ask for better service and would highly recommend them to anyone who wants to sell their property. Doreen Miller

Doreen · 18 July 2024

★★★★★ 4/5

Trustpilot

The Reeds Rains staff in Rhyl branch…

The Reeds Rains staff in Rhyl branch are generally very good, especially Katie, who is extremely committed, professional and helpful. As a Landlord however, I cannot say the same of the centralised maintenance division of Reeds Rains and I would not recommend nor use them again myself. Hence my reason for not awarding 5 stars to Reeds Rains in general.

Diane · 13 July 2024

★★★★★ 5/5

Google

Reeds Rains Ballyhackamore did an amazing job getting my deal over the line. The process was made very easy through good, quick communication. Big shout out to Martin, Fiona and the rest of the team for making it happen.

Thomas · 16 March 2026

★★★★★ 1/5

Trustpilot

Refusing to pay back my deposit

I moved out a property managed by the Catford branch 5 months ago and they are refusing to pay back my deposit. The amount is not disputed by either party. My tenancy ended in January and I gave them the required 1 month notice that I would not be renewing the contract and gave them the new tenants details. They say they cannot release my deposit until the new contract is signed. However, they have taken half a year(!) to do the required checks (PAT, fire etc) before they will release a contract. Communication has been awful, bounced around people and branches with no taking responsibility to resolve this. Often I was gave the wrong information or told I would be called back and never was, multiple emails ignored. I have now been through three stages of the complaint procedure with still no resolution so I've raised it with the Property Ombudsman. DO NOT USE THESE LETTING AGENTS IF YOU ARE A TENANT. No one at the company cares about your rights.

Vicky · 8 May 2026

★★★★★ 5/5

Google

I bought a flat in East Belfast through Reeds Rains Ballyhack branch in 2021, and have recently sold the same flat through the team and recommend their services highly. The team are very professional and friendly and kept me up to date through the process. Martin and Fiona specifically made the journey easy to manage and deal with.

Mark · 16 February 2026

★★★★★ 5/5

Trustpilot

What a great Team at Reeds Rains…

What a great Team at Reeds Rains Woodseats they have been so helpful over the past 4 years, I have rented twice from them Thankyou Guys! ⭐️⭐️⭐️⭐️⭐️ much Recommended!!

Wayne · 14 September 2026

★★★★★ 5/5

Trustpilot

Little Sutton Branch were all fantastic

Stephenie & Molly were absolutely amazing the whole way through the selling process. Karen has put together a wonderful team and they all go above and beyond to help. I wouldn't hesitate to use them again and will recommend them to anyone looking to buy or sell a house

Elli · 17 December 2025

★★★★★ 5/5

Trustpilot

The only estate agent with a personal touch!

Out of several estate agents contacted Reeds Rains were the only agent to contact me personally and at a time that suited me as I am not a UK resident.

Valerie · 18 May 2026

★★★★★ 5/5

Trustpilot

Received exceptional service from…

Received exceptional service from Huddersfield Reeds Rains branch from start to finish. Special thanks to Ronnie who assisted me with the house purchase. Extremely happy with the high level of customer service, professionalism and readiness to help. Ronnie had thorough knowledge about the house and answered all my questions, also he verified my proof of funds therefore speeded up the whole process. Thanks also to Tracey in the huddersfield office she was very helpful and dealt with everything in a prompt and efficient manner. Very grateful and really appreciate the exemplary service I received. Thank you so much.

Zahid · 11 March 2023