Trusted Agent profile · Belfast
★★★★★
2,295 reviews across 3 platforms
350 Upper Newtownards Road, Belfast, BT4 3EX
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Belfast, at 350 Upper Newtownards Road, is rated 3.9 out of 5 across 2,295 reviews on three platforms, including 417 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Reeds Rains (Ballyhackamore) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Belfast.
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
5/5
TrustpilotReeds Rains Rhyl
The team in Rhyl were amazing. As first time buyers we didn’t have a clue on the processes and Derry explained everything and kept us up to date during the purchasing process. Matt was brilliant with his mortgage advice and made the mortgage process so much easier than we imagined. Would highly recommend to anyone buying or selling.
Thank you - I'll let Reeds Rains Rhyl know!
5/5
TrustpilotLook no more, Nicola, Craig and Dea are your people…
Sold our flat with Reeds Rains Estate Agents Plaistow. We had exceptional service from start to finish, thanks to Nicola, Craig and Dea. Their professional photos were taken immediately after we signed up with them, all of the viewings were handled professional.Nicola from Reeds Rains Estate Agent Plaistow has been excellent. She was professional throughout. She listened and acted to suggestions as well as providing advice and support. The real unique difference to other agents is she was always available working well beyond office hours as she really puts her heart and soul into her business. Definitely recommend to anyone looking to sell their home.
5/5
GoogleA truly excellent service from all the staff at Reed Rains. Right from the start with Alan's valuation to completion and help along the way with Pat and Fiona, keeping us informed at regular intervals. They all eased us through the process and would definitely recommend Reed Rains, Ballyhackmore.
Thanks Jeff. Best of luck in the future. Team RR
1/5
TrustpilotI strongly advise against using this…
I strongly advise against using this property management company. My experience with them has been nothing short of dreadful. I was constantly having to chase them for updates on the tenant eviction process. As of June 20th, I was told the matter was "under investigation." However, it wasn't until July 1st that I was finally informed the tenant had vacated the property, with rent paid through May 31st. In retrospect, this means my property sat vacant for an entire month with no notification from the agent. This is an absolute disaster and a complete dereliction of their duties as the property manager.The level of incompetence, lack of communication, and failure to keep me informed in a timely manner is unacceptable. This agent has provided the worst service I have ever encountered. I would caution any landlord against entrusting this company with the management of their rental property.
Hi there,Sorry to read your review. We would like to look into this further for you. You will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotDealt with William Clayton upon…
Dealt with William Clayton upon vacating a property that had huge amounts of black mould all throughout. He argued back and forth when we tried to get our deposit back even though we left the property in perfect condition. We took videos before and after we left the property. Will never rent or buy a property with Prescot Reeds Rains again.
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotWonderful! Really very helpful
You were really very helpful, listened & understood. Some agents just wanted to give a valuation without viewing our home and seriously undervalued what it was worth.The viewings were on time, you obviously know what you are doing as it sold in a week, quicker than we expected.All in all a very pleasant experience.Thanks, will recommend your professionalism to others.
1/5
TrustpilotReeds Rains (Wilmslow branch) - disorganised and lacking in customer focus
I acted for a family member who had received awful service as a tenant through Reeds Rains (Wilmslow). After signing their agreement and prior to moving in, Reeds Rains allowed the Landlord to remove the sofa and armchair from the Lounge - despite the apartment being let as 'fully furnished'! Therefore the tenants purchased a leather sofa for £749. This was then donated to the landlord upon vacating the apartment. Despite this obvious gain for the landlord, Lavinia Cachon for Reeds Rains Wilmslow then found every excuse to not return the deposit. 17 weeks after the agreed Check Out report, Lavinia sent to the ex-tenants an unsubstantiated quotation from the landlord claiming £1075 in redecorating costs!Due to Lavinia's poor dealing with the landlord, the deposit was held back beyond the miserly 3 months from vacating which is the expiration of any 'protection' through mydeposits. Mydeposits then refused to raise a dispute!Only finally resolved (mostly) by a 'cry of help' to Director level.
Hi Andy,Were very sorry to hear about the experience your family member received regarding the deposit. This is an issue that has been raised with our property maintenance team, as they deal with all deposits. Regarding the furnishing, a landlord is able to remove any item before move in. From what I understand about this situation is that Lavina emailed the tenant regarding a dispute in September 2023 but didn't receive a reply till Jan 2024 meaning the tenant was out of their period to raise a dispute through mydeposits. I'm not sure why this email wasn't replied to for 5 months but this did have a contributing factor as to why your family member wasn't entitled to their deposit back. Regards,Reeds Rains
5/5
GoogleJust wanted to say a big thank you to the team at Reids Rains after the recent sale of our house. A special thanks to Pat. Always loved getting calls from her as her happy upbeat personality made me smile. Pat kept me informed throughout the sale and I really appreciated every call. Excellent customer service so I'd recommend them any day 🤗😃🏡PositiveResponsiveness, Professionalism
Thanks very much Joanne, we're glad you had a good experience with our team at our Ballyhackamore office. Best of luck for the future and thanks again for your business. Team RR
5/5
GoogleHad a very professional and supportive sales experience with Martin from this Branch. I was kept informed regularly and Martin made the whole process very straightforward. Highly recommend!
5/5
TrustpilotIt was/is stressful and it took a long…
It was/is stressful and it took a long time to sell just over 20 weeks but it appears lots of properties took a very long time due to the way the market was/is. But the staff at Reeds Rains were so helpful always. I feel I can call them anytime and ask as many questions as needed . Thank you To stuart the manager . Hanna Lydia and Kerry Thank you all so very much
1/5
TrustpilotGreat if you like agents who lie to create a bidding war
Unfortunately Reeds Rains seem to use underhand tactics to create a bidding war - citing GDPR as a reason they cannot disclose current offers on their properties, which is not true. GDPR prevents them from disclosing any personal details on the bidder, but not the offer price / bid that they placed.I would not trust a company that outright lies to customers, to create a bidding war between interested parties. I decided against placing an offer on the property for this reason. Not an agency to be trusted.**UPDATED** This review is regarding Reeds Rains, Chesterfield Road, Sheffield.
Hello CJ - We are very sorry to read your review, I would like to look into this further for you, please can you let me know which branch it was you had dealings with?Kind regards,Reeds Rains
5/5
GoogleI have had two experiences with Reeds Rains and both of them were extremely positive. One was in selling our late Mum's house and more recently, my own property. The sale of my property brought some unexpected challenges but these were handled professionally and sensitively by Alan McMullan. I had the privilege of Alan's expertise on both occasions and cannot speak highly enough of him. From start to finish, his calm yet enthusiastic and reassuring manner made what can be a stressful time run as smoothly as possible. Thank you. Indeed the whole team have been fab and I have no hesitation in recommending Reeds Rains at Ballyhackamore.
5/5
GoogleMy experience with Reeds Rains was excellent during the process of selling my property. Not only was the fee very competitive but I was supplied with accurate information regarding the impending sale and at all times I was kept informed of all developments regarding the property. Professional advice was offered when requested and this advice proved to be well founded and contributed to a very successful outcome. As a result the entire process concluded with minimal stress. I would unreservedly recommend this organisation.
1/5
TrustpilotDiabolical service - Stockton/Middlesbrough
We requested an early tenancy termination with 6 months notice (to leave 2 months earlier than contracted due to buying a new build property). We have lived in the property for 7.5 years and never caused an issue. We are now less than 3 weeks away from moving and NOTHING has been done. Delays on responses from the agents for over 4-5 weeks at a time despite being chased, the house is still not up for relet online yet they are expecting us to be liable for all costs until another tenant occupies the property. The service has been nothing but abysmal. My garden is currently a hazard to both mine and my neighbours children due to a falling down fence in the garden which was reported over 4 MONTHS AGO!!! Again chased numerous times but nothing has been done. An ignition hob that hasn’t worked in the whole 7 years we’ve been here, damp in the bathroom for over a year yet the rent still went up last year given all these outstanding issues. Avoid renting from Reeds at all costs.
Hi Taylor,We're disappointed to read this review after as you say a longer term tenancy which as far as I can see has been on the whole successful. We're sorry you feel we have offered a service that has fallen short of what you expected. As you are aware, we had reached out to the landlord when we received your request to ask if you could break the contract. We do need to wait for consent to end a tenancy earlier than the fixed term and sometimes it can take a little while for the landlord to process what is involved and any costs they had not planned for. The maintenance team were reviewing the fence with you, your neighbour and the landlord in an attempt to determine ownership in advance of repairs being instructed. We will be in touch to follow up as I understand you have now left the property and dropped keys to branch.Regards,Reeds Rains
1/5
TrustpilotFOR THE ATTENTION OF REEDS RAINS
FOR THE ATTENTION OF REEDS RAINS - CUSTOMER SERVICE.First of all you that is Reeds Rains have cross wired two different days on seeing two different houses that Reeds Rains were selling.One house was being sold by your Prescot Reeds Rains estate agent on the Saturday the 18th of March, and the other house being sold by your West Derby Reeds Rains estate agent on the Tuesday the 28th of March 2023.It does not matter if you see a house on a weekday or weekend, your Prescot estate agent took over a week to get back with us with an answer on if or our offer for the house was accepted or not.Phoning Mr. Anderson at work when he can not take any phone calls while on duty was unprofessional.We already knew about the 3 weeks delay on seeing the house, the fact was your estate agent of Prescot - Reeds Rains, did not keep us informed on that, and we had to keep phoning on when the day of viewing was going to be? That was unprofessional of your Prescot office.It does not matter what the vendor was after, as your estate agent of Prescot - Reeds Rains, did not pass any of the vital information onto the customer either, as we know, as we asked ourselves!Then your West Derby Reeds Rains office, could not even make sure they had not lost the keys for the house, on the day the surveyor was coming to do the survey for the house? Our description of the house in Prescot , was true to the finest detail, it does not matter that this was reflected in the price!!We have not any intention of speaking with any of your managers from any of your estate agents from Prescot - Merseyside, or your West Derby - Merseyside estate agents of Reeds Rains.We notice that you completely avoid from owning up to the fact that your West Derby office lost the house keys on the day the survey was due to be done from the surveyor!! This action from your West Derby office was unprofessional by far.We will repeat Trustpilot is here so members of the public, can write down their experiences from businesses and explain to members of the public what experiences they have had. From that members of the public, will make their own decision on if they want to use a business or not?Reeds Rains, customer service does not exist.We have told the truth and have not lied.We have got other things to do, and we are not going to keep on replying to the unprofessional replies that we are getting from Reeds Rains.We do not intend to speak with anyone from Reeds Rains, at any time in our lifetime. As we do not intend to use any of your Reeds Rains estate agents in the whole of the United Kingdom.We are not going to keep on arguing on what happened to us either, by email, phone, or via Trustpilot either!!We have nothing further to say to Reeds Rains.You failed a set of customers, and failed to produce a house that we could purchase, and Reeds Rains failed to treat us as proper customers.As we said before, Reeds Rains do not take months to come back to the customer to ask what was wrong, when you had good opportunity to do so from March, April and May of 2023?What Reeds Rains, does not understand we are still annoyed and we are not amused by Reeds Rains at all.There are other estate agents in England, other than Reeds Rains, and believe me we have used them instead, and we have got a far better customer service and professional behaviour from another estate agent instead.!!It is not Reeds Rains either.All through your Reeds Rains replies via Trustpilot today the 31st of May 2023, you kept addressing us as "You Guys", well lets discuss that shall we? First of all it is rude to not address someone by their name?How would you like to be called "Office mate that can not get anything right"!!- It shows that the person from Reeds Rains, who is replying to our messages has not been office trained at all, and not supervised on what to write to a customer via Trustpilot, where thousands of people will be reading your reply; on how unprofessional your Reeds Rains member of staff are when replying to a write up on Trustpilot?So please Reeds Rains, go and make a mess of some other customers purchase of their house, and for once and for all accept that you failed as an estate agent.We will not keep on replying to the unprofessional messages either.Before anyone types any messages our name is not Andrew either.
5/5
GoogleCould not recommend Reeds Rains Ballyhackamore enough. I have now bought and sold a property through the branch and on both occasions, the whole team were so helpful, efficient and consistent with informing about the property. They made the whole experience more manageable and less stressful. Special mention to Martin and Fiona who were always available to answer any questions I had.PositiveResponsiveness, Quality, Professionalism
Thank you Amy for this feedback, the team at Ballyhackamore branch really appreciate it (especially Martin & Fiona!) and we hope to do business with you again in the future. Team RR.
1/5
TrustpilotEXTREMELY pathetic property agency
EXTREMELY pathetic property manager. I would have given negative/ zero stars if that was an option. Rented a property through their Manchester office and they haven't managed to fix even a SINGLE issue in two months, even though the issues are really petty. The property managers are extremely complacent and tend to forget they're supposed to deal with clients. When I first moved in, I was told it was a 'fully managed property' but never did I think it meant that it was a 'completely un-managed property'. You will not be given any landlord details to help fix your issues with them directly and Reeds Rains won't do anything for you either. They're just the middle party collecting rents and nothing else. Extremely dissatisfied with this WORST renting experience in my life. AVOID at all costs if you want some level of comfort and peace in your life!!
Hi Salman,Sorry to read your review. We take your feedback very seriously. In order to investigate this matter further, we would require more information from you. A request will be sent to you directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotSelling experience
Everything! I have used a few estate agents over the years and I would say, these are by far the best I have dealt with. The staff are very professional, approachable and very quick to reply to queries. David is an asset to the company, nothing is to much trouble, he is a very hard worker and yet still remains pleasant and approachable. I am a bit of a forgetful fruitcake, but they have managed to keep me on track and everything is going great. The girls I have spoken to have all been lovely. If I were to sell my house again ( which I am never going to) I would use Reeds Rains with no hesitations.
5/5
TrustpilotI listed my property with Reeds Rains…
I listed my property with Reeds Rains as I have used them before and find their service second to none Angie and Eve are extremely professional and know the market and their buyers. They knew what buyers they had for my home and in ten days had several offers and sold my property absolutely fantastic work I highly recommend them.
5/5
TrustpilotThank you
Purchased a house through Reeds Rains Huddersfield, the staff have been excellent and responded to my queries efficiently. I would like to say a special thank you to Ronnie who went out of his way to make the process smoother and provided regular updates. Thank you all.
Thank you for the review! Feedback will be passed on to the branch :)
4/5
GoogleWe recently sold our house through Reeds Rains Ballyhackamore and we found them easy to deal with and competively priced. Both Alan and Fiona were professional, friendly and very helpful. Kept us informed throughout the process, would recommend.
Thank you Michael.
5/5
GoogleMartin was an absolute pleasure to deal with, he delivered top class communication, keeping me updated every step of the way. Great customer service!
Thanks Dylan. Team RR
1/5
TrustpilotReally awful company to deal with
Really awful company to deal with. They lie many times and avoid responsibility for their incompetence, Integrity is missing in bucketloads but greed is a paramount behaviour. Why this company is allowed to operate as a tenancy management company with utter contempt toward the customer is beyond me. Hard faced liars. Not a thread of sincerity. Absolutely stressful to deal with and will never go back.
Hi JoannaI'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
GoogleI recently bought a house through Reeds Rains and they were always very quick to respond and help me with any query I had (special thanks to Pat!) They helped make the house buying process less stressful and I wouldn't hesitate to recommend them to others.
Thanks, enjoy your new home. Team RR
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Tell us what you need and we'll put you in touch. Reeds Rains (Ballyhackamore) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Belfast.
