Trusted Agent profile · Belfast
★★★★★
2,284 reviews across 3 platforms
350 Upper Newtownards Road, Belfast, BT4 3EX
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Belfast, at 350 Upper Newtownards Road, is rated 3.9 out of 5 across 2,284 reviews on three platforms, including 417 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Reeds Rains (Ballyhackamore) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Belfast.
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
5/5
GoogleMartin and the team at Reed Rains Ballyhackamore branch were consistently helpful and professional from start to finish. I would definitely ask for their services again in the future.
Thanks for this feedback, it is appreciated. Team RR
1/5
TrustpilotReeds Rains Liverpool is a joke
Reeds Rains Liverpool is a joke, after a week speaking to them they rent the flat that was supposed to be for me to another person and this was after I handed my notice to my current landlord, an absolute joke of a company. The name of the person I spoke with was Olivia, very unprofessional and very arrogant, thank you for possibly leaving me homeless girl you have done an excellent job.
Hi Ernesto,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. As part of our processes for lettings, a holding deposit is required while necessary references are checked. We are sorry we were not able to help you secure a property on this occasion.Kind regards,Reeds Rains - Liverpool
5/5
GoogleRecently sold my house with Reeds Rains - Ballyhackamore. Very positive experience. Alan, Fiona, and Pat were all very helpful and communicative throughout. Transparent during the entire sales process from initial valuation, through to negotiation, and sale finalisation. Beyond that, very friendly and pleasent throughout. Would wholeheartedly recommend.
5/5
TrustpilotEasy and speedy
Everything has been dealt with in respectful and professional manner.
5/5
TrustpilotI have both bought and sold through…
I have both bought and sold through Reads Rain Colne. Delena and Fiona were excellent in the communication department. Extremely friendly with it as well. Would recommend.
5/5
TrustpilotSelling a house long distance
This has been a very difficult time learning that i am an executor for my Aunts will and selling her house. From the start I met Matt Candow in your Portishead office. He was kind and helpful, did exactly what he said that he would do, when he said that he would. Has been open and honest from the beginning to the end of the process. The sale has been conducted via email and telephone due to the fact that I live in Manchester and the property is in Portishead.He kept me up to date with progress and advised accordingly. I felt that I was in safe hands.I would not hesitate to recommend them as estate agents, they have been brilliant.
We appreciate you taking the time to share your positive experience. We understand that dealing with an estate is a sensitive and challenging process, and we are glad to hear that Matt Candow provided you with the guidance and support you needed. His dedication to keeping you informed and providing clear communication throughout the process is commendable. We are proud to have agents like Matt who strive to make the experience as smooth and stress-free as possible for our clients.
1/5
TrustpilotUnbearable Living Conditions and Appalling Service
I feel compelled to share my utterly distressing experience as a tenant with Reeds Rains, Liverpool City Centre Branch. The living conditions in the apartment, managed by this agency, have been nothing short of a nightmare.From day one, promises of a functional lift turned out to be false. Three years of climbing six flights of stairs due to a perpetually broken lift is just the beginning. The downstairs toilet, supposed to be part of a 2-bath apartment, was unusable for the first 6 months, and even after countless complaints, the plumber's "fix" rendered it practically useless.The electrical outlets in the apartment resemble a hazard zone, with exploded sockets in one room plunging it into permanent darkness. Despite repeated complaints, no action has been taken, leaving me in a potentially dangerous situation.Radiators broken, making winters unbearable, and as if that's not enough, the boiler broke on November 17th. Two weeks without hot water or heating in November is not just inconvenient; it's unacceptable. Despite reporting the issue promptly, the letting agent and plumber seem to have vanished, leaving me without updates or resolutions.My recent attempt to address these issues at the Reeds Rains office on November 30th was met with a property manager who was not only rude and accusatory but also dismissive and unhelpful. It's clear that they have no regard for the well-being of their tenants. He yelled at me, walked away, refused to converse, made comments about my character as well as misogynistic statements and told me to leave so he could "do his job". So it's clear his job has nothing to do with addressing or helping tenants or their concerns. I also asked to speak to the lettings manager, and whilst I was waiting, I later came to find he put his coat on and walked right past me to leave the building and ignore the issue. My sole aim now is to escape this uninhabitable nightmare as soon as possible.In light of these experiences, I urge anyone considering Reeds Rains to think twice. The blatant disregard for tenant well-being and the abysmal living conditions make this agency one to avoid at all costs. Save yourself the distress and inconvenience, steer clear of Reeds Rains.
1/5
TrustpilotUnprofessional Amateur Standards
My family, booked time off and flew from London to view a rental property in Shotley Bridge with an appointment booked with these agents for this morning. Having arrived yesterday they phoned the agent to confirm the appointment only to be told that the agents had already accepted another client for rental and taken a deposit. Reed’s Rains didn’t communicate this to my family prior to them leaving London - indeed no effort was made to contact them - no answerphone message - nothing. As a result the family have incurred the cost of flights and accommodation in addition to the disappointment. These agents have made no offer to compensate my family and fobbed them off with a “sorry” I therefore suggest that if you are either a buyer or a seller, that you spread this experience to others as an example of Reed’s Raine’s standards in dealing with clients whether they are buyers or sellers. You may also wish to further consider whether to use them or not! Addendum Having had a response as seen here from Reed Rains, I responded giving my telephone number a week ago, and I am still waiting! It’s the same issue as the original complaint - lack of communication, no call, no answer phone message. Their consistent poor performance should be a worry to any potential customer! Be advised.
Hi Nic,Sorry this has been your experience with Reeds Rains. We would like to investigate this further, you will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
GoogleWe recently sold our house with Reeds Rains and were really impressed with the service we received throughout the process. We dealt with Martin Armstrong who drove our sale from start to finish. Martin was friendly and professional and excellent at managing all the twist and turns involved in selling our house. Martin really knows his stuff and we had absolute confidence in him to act in our best interests. Fiona, and all the team at Reeds Rains kept us up to date via regular phone calls which we appreciated, as regular contact is a key part of managing the stress involved in selling a house. We would highly recommend using Reeds Rains, in fact our only regret is not using Martin first time around when we tried (unsuccessfully) to sell. A great service guys, keep doing what you do! Thank you
1/5
TrustpilotStolen money from me
Stolen money from me. Use this firm for letting of a property and they use the tenants deposit to protect there own cost. Not mine. Deductions made from my deposit without my authority. Also done exactly the same to a friend who they also let out there property. The property was turned in to drugs factory and scumbags withheld money which they had no rights to. I will never use them again.
Hi Karl,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotI will not recommend Reeds Rains Wakefield…
I instructed Reeds Rains Wakefield branch to sell my property. There was loads of errors, misinformation, letter not sent on time. They recommended to me bad solicitor who have no ideas of latest legislations. It took over 7 months to exchange contract. Poor communication, it seems they don't know what they are doing in their office. It as completely waste of time. Very stressful dealing with this company. I will not recommend anyone.
Dear Mr Ogoo,I am really sorry to read about your experience with the local branch, partner conveyancers and to hear of your frustrations with the length of time in which your sale completed, it is my understanding that there were many factors to which elongated the time frame in which legal completion could take place.I would like the opportunity to discuss the points of your experience as delivering first class customer service is very important to mePlease email me at scott.copley@reedsrains.co.uk or call me on 01924 375301 if you would like to discuss this matter further.Kind Regards,Scott Copley - Branch Manager
5/5
GoogleFantastic experience working with Martin and the team at the Ballyhackamore office. They sold the property very quickly and helped guide me through the the process and informed of progress throughout. Will be recommending the team to anyone I know selling in the area. The service was worth every penny
Thanks for this feedback Nicola. Team RR
5/5
GooglePat and Alan were of great help to us as we sold our house and bought a new one during the first COVID lockdown! They were readily available to assist us with any queries we had during the whole process and helped to reduce stress levels! The team are all very friendly and responded quick to the various stages of selling our house and buying a new house. Would recommend.
Thank you Amy for this feedback, glad we could reduce the stress levels of moving during CV-19!! Hopefully we can help you again in the future, in the meantime best of luck with the new house! Team RR.
5/5
GoogleWe recently bought a house through Reeds Rains and received fantastic service. Pat, Alan and Fiona were very professional and kept us fully informed at all stages of the process. Moving house is incredibly stressful, Pat and Alan were very supportive and always willing to listen. The whole team were very professional. We would definitely recommend buying through Reeds Rains, Ballyhackamore.
1/5
TrustpilotDO NOT GO WITH THIS COMPANY!!!
DO NOT GO WITH THIS COMPANY!!!I was a tenant in one of their properties and the landlord wouldn't complete any maintenance within the property leaving me with several different issues. I called multiple times and nothing was ever done since I moved in till i moved out. TENANTS RIGHTS! You don't have any with this company may aswell live on the streets. Horrible customer service, Horrible people, Take advantage of your being young. Can't even complain as its so difficult to find a complaints procedure.
Hi Amy,Very sorry to read your review. We would like to look into this matter further for you. You will receive request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotThe team were very friendly and…
The team were very friendly and efficient Simon Wilson was brilliant from start to finish he made everything so easy for me and kept me informed throughout the sale as this was a family home of 57years and he was very respectful of this and he was so mannerly and friendly I will definitely use Reeds Rains again.
Glad to hear that! Thank you so much for the review :)
5/5
TrustpilotAlways keep me updated
We're glad to hear that we consistently keep you informed. We appreciate your positive feedback! Regards, Reeds Rains
5/5
TrustpilotExcellent rapport with Lewis wonderful…
Excellent rapport with Lewis wonderful service
We're so glad you had a wonderful experience with our service. Your positive feedback means a lot to us! Regards, Reeds Rains
1/5
TrustpilotAvoid using this company
Avoid using this company, especially the Sale branch. On the first day, they rented us a property in poor condition and it had not been properly cleaned. Now that we have moved out, they are withholding our full deposit, claiming there were ongoing issues, despite us reporting problems from day one and providing photos as evidence.
5/5
GoogleJust sold our property in Ballyhackamore through Reid Raine's (RR) Estate Agents (EA). Big competition in Ballyhack re choice of EA but boy are we glad we chose RR. Martin Armstrong was our assigned agent and what a job he did. Exceptional, personal service from start to finish. Martin kept us in the loop re progress at all times. A bespoke personal, professional service was afforded us throughout. A credit to his profession and to RR was Martin. If you are selling a property in Belfast I can wholeheartedly recommend RR in Ballyhackamore. You'll be glad you did. We most certainly are.😄 wegladwechose
5/5
GoogleI would highly recommend Reeds Rains of Ballyhackamore if you’re thinking of selling your house. Speak to Martin and he will look after you from start to finish. He made selling our house stress free and secured a fantastic sale price.
Many thanks Robert. Thanks again for your business.
1/5
TrustpilotPoor, I wish I had not used them as a management for my 2 properties, my advice - do not do the same.
Poor, Poor, Poor. Rhyl branch is dismal. Following a previous bad review, I was called by the Rhyl branch and the main issue of the problem at the time (the centralised management) was removed and work was taken into the branch. This worked well and I would give the service at that point 5 stars. Queries were answered, requests were actioned and local trustworthy business were arranged to do work at my houses when required (the centralised system used a contracting firm which charged high fees, did poor work and on one occasion claimed to do work which the tenant confirmed that they hadn't actually done. When pointed out, they withdrew their claim for payment without argument). I was very happy, my properties were being managed well. Unfortunately the person providing that service at the branch left and things deteriorated. Poor management from the branch has cost me money. All the bad things you hear about estate agents are currently encompassed within this branch. Lies, not doing what you've asked them to do which leave you feeling that they do not care about you as a customer as long as they get paid. Rent smart Wales have introduced lots of new rules and regulations that as a landlord you might think "This is too much hassle, I'll get an agent involved" if you do, my advice is do not choose Reeds Rains Rhyl, you will end up regretting it as I have with both the properties I had with them. It's going to cost me money to get away from them, but it is worth it. They are dreadful.
5/5
GoogleI had a good experience purchasing a house through Reeds Rains. Pat and Fiona were really excellent when dealing with me.
1/5
TrustpilotTerrible property managers
I hir d reeds and rains to manage a dental property and oversee the letting. It has been a nightmare!The tenant severe the notice period whicj they missed for two months and only noticed when the rent stopped coming in. Now we are late at listing the property for rent by two months and loosing rental income..Moreover, R&R's compliance department has been chasing the tenant for defaulting even when he vacated the property after providing appropriate notice.It has been a terrible experience both for me the owner and the tenants
Hi there,Sorry to read your review. We would like to look into this issue for you further. We will send you a request for more information via Trustpilot.Regards,Reeds Rains
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Reeds Rains (Ballyhackamore) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Belfast.
