5/5
GoogleMatthew from reeds rains in Ballyhackamore was so helpful, fast replies and great communication! Thanks for all your help Matthew!!
Agent replied · 15 June 2024
Thank your for your feedback Jemma, it is greatly appreciated! Team RR.
Trusted Agent profile · Belfast
Reeds Rains (Ballyhackamore) reviews in Belfast
★★★★★
2,375 reviews across 3 platforms
350 Upper Newtownards Road, Belfast, BT4 3EX
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Belfast, at 350 Upper Newtownards Road, is rated 3.9 out of 5 across 2,375 reviews on three platforms, including 473 Google reviews rated 4.9.
Reviews
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
Google5/5
GoogleI have recently bought through Reeds Rains and the experience was extremely smooth from start to finish. The customer service is excellent and they were very helpful on any queries I had as a first time buyer. They were also very accommodating with some delays I experienced in the mortgage process. Should I be selling in the future I would be happy to use their services.PositiveResponsiveness, Quality, Professionalism
Agent replied · 15 June 2024
Thanks for this feedback James, we're glad we could help you make this move. We hope the new home is going well! Best of luck for the future. Team RR.
4/5
TrustpilotA Nice Letting Experiance
I am dealing with Katie Sales Manager at Rhyl branch. She is quite accessable as compare to other team memebers. However, I consider this branch far better than any other agent in the area.
Agent replied · 24 August 2024
Hi there,We appreciate your kind words about Katie and the Rhyl branch. It's great to hear that you found Katie approachable and that you consider the Rhyl branch to be superior to other agents in the area. We value your feedback and will share it with the team.Regards,Reeds Rains
5/5
TrustpilotA pleasure to do business with.
A smooth re let of a property, much of which was down Niamh Titterington of Reeds Rains who kept us well informed, with timely actions and a friendly 'can do' attitude. When Niamh said she would do something, she did, in an approachable and professional manner.Thank you Niamh.
5/5
TrustpilotExcellent service from all at Reefs…
Excellent service from all at Reefs Rains Hazel Grove. Especially Dean and Nick.Thanks for making the sale so easy.
5/5
TrustpilotReeds Rains - Portishead, Bristol
Very good, very professional and attentive. It was third agent that we tried, and finally got a sale. Would recommend
5/5
GoogleSuch a great service from start to finish. Once we had sale agreed, Pat supported us every step of the way. Going above and beyond to help us get over the finish line.
Agent replied · 24 October 2024
Many thanks for this review Philip. Team RR
5/5
TrustpilotHats off and thanks to Reeds Rains Rhyl
Reeds Rains Rhyl have supported our house move through the highs, lows and complications! The team have kept us informed every step of the way, pointed out our options and enabled us to make informed decisions. I am pleased to say we’re at the end of the process now and so excited to finally be selling and moving. Thank you to all at Reeds Rains Rhyl.
1/5
TrustpilotTerrible customer service
Terrible customer service . I have not found one person on reeds and rains to be polite rather extremely rude. I wish I didn’t even put 1 star in reviews . They deserve none. Absolutely unprofessional behaviour. Nobody should be treated the way I had been treated. What kind of self entitlement can possibly dictate such behaviour is beyond my comprehension.
Agent replied · 24 August 2024
Hello Samira,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotThanks to Ion at Reeds Rains Plaistow
Ion was very helpful to us every step of the process and helped us in every way he could, he was always available to us with any issues we had and to help us make sure we got the house we really wanted.Thanks again for everything that you’ve done for us!
5/5
TrustpilotImpressive service
Everyone at Reeds Rains has been so helpful in both sales and rental. I have dealt with Rebecca, Helen and Alex mostly and can’t fault them or praise them highly enough. Really impressive service!
1/5
TrustpilotWe applied for a house to rent in…
We applied for a house to rent in Folkestone. The estate agent was not supportive and kept asking for additional document. Furthermore they were not willing to resolve the issue they thought has happened but kept blaming their third party. I am extremely disappointing by their support and response time. And the case is still ongoing for the past 2 weeks.
Agent replied · 24 August 2024
Hello Arun,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotExcellent service
Excellent service. Amelia was extremely knowledgeable, efficient and professional. I would highly recommend.
5/5
GoogleHighly recommend! Everyone at Reeds Rains Ballyhackamore was super friendly, and efficient. The house I purchased closed even quicker than I thought, a lot due to constant updates from Alan, Fiona and Pat. They will be my go-to in the future :)PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotReeds Rains were my first choice
Reeds Rains were my first choice after years of experience of using them in my capacity as a landlord and finally as a property seller.The marketing of my property was quick and efficient, resulting in a quick sale at a sensible price with good advice at every stage of the process.
1/5
TrustpilotWorst company I've ever dealt with
Worst company I've ever dealt withI beg anyone thinking of renting with these people to stay well away. In April the isolator switch to my shower became jammed on, was emitting heat and giving a strange fishy smell. I Googled it and it suggested the strange smell suggested compromised wiring and it was high risk for an electrical fire. I called out an emergency electrician and he stated that the initial fitting was wrong and that the shower was not safe for use. I reported this to Reeds Rains on 25th of April and despite chasing them repeatedly it still hadn't been fixed by the end of July when I moved out, so I essentially went 3 months without a working shower.I was given all sorts of nonsense excuses about the ticket being accidentally closed accidentally and then told that they couldn't find a contractor to come out to where I lived (which was Wilmslow so not exactly in the mountains). Eventually they sent an engineer who was a gas engineer. The problem is that there is no gas in the property! So again the problem was reported and still they did nothing.On top of that, they are now trying to keep my deposit to cover disrepair that was present before I moved in - they are essentially trying to get me to redecorate the landlords flat for free. They have the cheek to make claims against me but do not feel obliged to maintain the property on their end with regards to the shower.I've convinced 3 people to not rent with Reeds Rains and will continue to convince as many as I can not to. Save yourself a lot of hassle and stay away!
5/5
GoogleCouldn't recommend them highly enough for a house sale. We had spoken to several agents in the area but on meeting Alan, decision was never in doubt! Great advice from Alan the whole way through with Pat keeping the wheels oiled and everything moving in the right direction! With a relatively short completion in the middle of a pandemic they made a potentially stressful situation pretty painless!
Agent replied · 15 June 2024
Thanks for the feedback Stephen, the team at Ballyhackamore really appreciate it! Best of luck for the future. Team RR.
5/5
TrustpilotREEDS RAINS MACCLESFIELD BRANCH
Absolutely fantastic service from the team at Reeds Rains Macc, especially Sue Wood without whom the transaction would simply not have happened! Thank you for going a long way above and beyond what would usually be required in order to get the purchase completed - I really appreciate it.
5/5
TrustpilotAmazing team in the Worcester branch!!
Amazing team in the Worcester branch!!Viewed a property with Nigel who was fantastic, he recommended craig for the mortgage process and Craig was amazing from day 1...went through many different options and craig was always patient, helpful and making sure I was happy and understood! His advice and support was invaluable throughout this process! Would recommend craig and Nigel!
5/5
TrustpilotKaren Cocker - Haxby - Excellent Experiance
Karen Cocker - Haxby Branch I couldn't have asked for better help and support when renting my home for the first time. Karen was excellent. She took control of the whole process and made sure everything flowed easily from the first meeting to handing over the keys.
5/5
TrustpilotReeds Rains Burnley Branch
Reeds Rains Burnley have been excellent in my search for a house. From start to finish, it has been so easy and hassle free. I can't thank Andrea enough for all the effort and work done behind the scenes to secure the home I wanted. Thank you very much, would highly recommend.
5/5
GoogleWe sold our house through Reids-Rains Ballyhackamore branch..Marti was the one who dealt with our house sale.. He was very professional and very good at coping with the stress that my wife and I where going through..we would definitely recommend Marti or any of the team @Reid's Rains ..Thank you for everything From Sam and I 😀
1/5
TrustpilotHull Sutton Branch
Hull Sutton BranchWe have already made a full complaint and received nothing but excuses in return. Poor service, experience, attitude from staff and knowledge of their own company. Just wanted to make other people aware not to use them in the future for house buying or selling. Very disappointing in a time of sadness for the world; we should be able to support each other.
Agent replied · 24 August 2024
Hi Georiga - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further infomation regarding your review. Kind regards,Reeds Rains
5/5
GoogleHad a great experience with Martin Armstrong from Ballyhackamore branch. Always kept us up to date on progress of sale. Would recommend Reeds Rains Ballyhackamore every time. Raymond.
Agent replied · 24 October 2024
Thanks Raymond for the review. Team RR.
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