Trusted Agent profile · Belfast
★★★★★
2,375 reviews across 3 platforms
350 Upper Newtownards Road, Belfast, BT4 3EX
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Belfast, at 350 Upper Newtownards Road, is rated 3.9 out of 5 across 2,375 reviews on three platforms, including 473 Google reviews rated 4.9.
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
4/5
GoogleRecently sold my house through Reeds Rains and am happy to recommend their services. Selling a house can be a challenging process but Martin, Fiona & the team steered the whole thing through from start to finish smoothly, handling all the viewings at no extra cost ( but saving me time and hassle). I was particularly impressed by the photographer they engaged. All in all, a pleasing outcome achieved in a fairly short space of time. Thank you Reeds Rains.
1/5
TrustpilotReeds Rains: A warning to landlords
Reeds Rains Hillsborough (Sheffield) basically conned us into signing up with them for the rent collection service. We were told we could quit the service with a months notice so we signed up. However you have to pay a FULL MONTHS rent that the tenant pays plus VAT and not the rent collection percentage. So in our case that's over £600 to stop Reeds Rains collecting the rent. In other words a years rent collection fees if you like just to exit. Interesting as the contracts are for 6 months!Our tenant also signed the contract with an address for Flat 4, Spain (I kid you not) and Reeds Rains wrote down she was 57. Turns out she's 67 and retired which means we're in breach of our BTL mortgage terms.To top it all they also transferred all the energy supplies to Spark Energy without our permission BY MISTAKE as we'd signed the forms NOT to do so! Still trying to sort out the Spark issue some 9 months later.In short be warned. We're currently in dispute with them and would suggest you look up the unfair contract law if you're in the same boat or if you're sensible DO NOT USE REEDS RAINS LETTINGS IF YOU ARE A LANDLORD!
Hello,We're sorry that you've been unhappy with the service received.We have investigated your complaint via our complaints process, details of which can be found here: https://www.reedsrains.co.uk/contact-us/lettings-complaint-branchOur Customer Relations Department issued a Stage 3 final viewpoint letter to you on 24th August 2017 where we addressed all areas of your complaint, and offered 2 months' management fee as compensation, plus an extra sum as a gesture of goodwill.We received no response from you to our final viewpoint letter. Please contact rrcustomerrelations@reedsrains.co.uk if you did not receive this letter, or if you'd like to discuss this further.You can find details of how to escalate your complaint to Stage 4 at the link above.Reeds Rains
1/5
TrustpilotReeds Rain Ilford - Horrible experience in every respect.
We purchased our first property from a seller who used Reeds Rain in Ilford. As I work in a property related field I am not nieve to the process.We put in an offer for the property based on a number of conditions being met. One of which was a clear timeline for completion. We were assured that there was a very short simple chain and that it would be an easy smooth transaction.Fast forward six months and we are still waiting for multiple properties in a branched chain to exchange with complex negotiations still underway.Reeds Rain refused to exchange for the entire time (we didn't end up exchanging until a week before completion.) If we weren't tied into the transaction at this stage we would have walked away 100% as a result of their abysmal handling of the situation.In addition to this, a number of the required conditions of sale were not completed, but we were not provided access to the property to check before completion - but again, we were assured by their office that there would be no problems and that things would be done. In summary of their service and attitude: Their office will never return your calls, you will have to just keep trying to get through to the right person, they will refuse to put anything in writing and once they have finished giving you the sales pitch, you will be nothing more than a number in the ledger and they will treat you as such.
We’re sorry you’ve been unhappy with your experience in this purchase. We take all customer feedback seriously and appreciate you taking the time to review our service. As you’ve mentioned, the chain became very complex and this was beyond our control. Despite this, we aimed to deliver the very best service at all times.If you’d like to discuss the matter in more detail, please contact us in branch on 020 8550 2136 or ilford@reedsrains.co.uk.Reeds Rains Ilford
5/5
GoogleReeds Rains did exactly as you would want from a Professional Agent selling your Property .They were Polite, Efficient and showed people around the Property with Enthusiasm . Compared to other valuations, they seemed to reflect the market perfectly . I was very happy with their service and would not hesitate to recommend them .
Thank you Wendy, we appreciate you taking the time to leave this review. Team RR
5/5
GoogleVery helpful & professional estate agent.The team regularly keep you up to date with sales activity. If in the future we were moving again, Reeds Rains would be our first choice.
1/5
TrustpilotAvoid At All Costs
This is the worse estate agents you could possibly use! They lie, deny any responsibility for any wrong doing, break your legal contract, never action anything they say they will do, cause you stress, financial loss, and have the worse management and complaints procedure I’ve ever known. If you are looking to rent or buy a property I would definitely not recommend using these and I work in the industry.
Hello Matt - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please email enquries@reedsrains.co.uk with some further details regarding your review.Kind regards,Reeds Rains
5/5
TrustpilotReeds Rains Rhyl branch
Reeds Rains, Rhyl branch have shown us exactly how an estate agent should work, professional from valuation to offer accepted in less than a week on market.Kept fully informed without even needing to pick up the phone. Very honest comments realistic valuation leading to very quick offer accepted, after 6 months with another agent!! and everything is extremely stream lined. Buyers must feel comfortable too as they've shared honest feedback.
1/5
TrustpilotHorrific experience
Horrific experience. Zero customer services skills, blamed me for mould in the property I let from them which later revealed to be written in the inventory which was completed the day before I moved in, therefore they let me a property which they KNEW was mouldy.
Hi Beth,Sorry this has been your experience with Reeds Rains. We take your feedback extremely seriously. We will send you a request for more information so that we can investigate this further, this will come directly from Trustpilot.Regards,Reeds Rains
5/5
GoogleWould definitely recommend Reeds Rains for selling your property We have used other agents over the last 5 years with different properties and had negative results After changing to Reeds Rains they have sold 3 properties within my family in the last 3 years with little stress Very professional, courteous and get the best deal for their clients Terrific results from a terrific Estate Agents.
Thank you Kay for this feedback and thanks again for your business. Team RR
5/5
TrustpilotReeds Rains Wilmslow
Great service with both buying and selling. All staff in the Wilmslow were very helpful and efficient at keeping me up to date, either by phone or email. All staff were very professional and persistent to close issues which occurred as a result of inadequate communications from my solicitor. I would not hesitate to use Reeds Rains Wilmslow in the future. Thank you!
1/5
TrustpilotVery poor customer service
I booked Reeds Rains to value my house and got a confirmation email. On the day, nobody turned up so, 20 mins after they were due, I rang the office. The girl who answered the phone seemed uninterested and totally unapologetic and disinterested. Even after an email to complain I got no apology, just a question about if I still wanted a valuation. I will not bother with them again.
Hi Tim,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Due to a staff error, the appointment was not confirmed on our end and for that, we sincerely apologise, we have since spoken to the member of staff and have given adequate training to ensure this does not happen again.We wish you the best of luck with your property endeavours in the future.Kind regards,Reeds Rains
5/5
TrustpilotJordan was so helpful
Jordan was so helpful, an efficient and very friendly young lady. She helped my son find his first home and made the entire experience straight forward in what can be a minefield fro a first time buyer.
5/5
TrustpilotEverything You Need, in Selling a Property
Staff are friendly, helpful and work as an efficient, professional team.
5/5
GoogleThe team at Reeds Rains are absolutely outstanding... My thanks to Martin especially for making the entire purchase process so easy.. Excellent communication from all of the team. Thanks for everything
1/5
TrustpilotWorst experience ever. Castleford branch
Worst experience ever. Do not use reeds Rains if you are looking to rent. They stall and stall in giving you your deposit back. The property management team give you lie after lie and are extremely unprofessional Handed in my keys 29th August. After nearly 3 months I have only just got my deposit back. I was supposed to get a check out report the day after they did their checks.Despite contacting them a few times a week. I was always told they will look into it and get back to me. They never did. After 7 weeks of going back and forth from the branch and the property management team, each pointing the finger at each other. They finally get back to me and decided they were going to take £240 to cut the grass, Despite me having email proof from the landlord that he was going to do it. Their response was contest it with deposit protection scheme as its the landlords fault, nothing to do with them. After reluctantly accepting the charge, I then spent another month going back and forth of them saying they would look into it and nothing happening. Fast forward to last week when they finally agree to give me my deposit back (minus the £240 charge for the grass cutting). They then sent me a quote of £498 for cutting the grass (good job i re checked the quote). I had to speak to a manager to get it back down to the original quote as per email they received. In what world does it cost £500 to cut a very small garden. Extremely unprofessional and trying to fleece tenants with huge unjustified charges. I do not recommend reeds rains to anyone. I have had months of stress over this. They do not protect the tenants at all and only care about getting the rent.
5/5
TrustpilotThe Reeds Rains team we’re amazing
The Reeds Rains team we’re amazing! Emily kept me informed every step of the way in regards with the flat that I bought. I felt very comfortable speaking to Emily. I can’t recommend them enough! Thank you so much!Tiziana.
2/5
TrustpilotCentral office let them down
This is a review as a landlord who used reed rains simply to find a tenant. The local branch in Hebden Bridge did this pretty efficiently. I had it in writing from the central office that after 6 months they would send the tenant a letter explaining that it was now a rolling tenancy. They didn't and are ignoring my requests to do so. So very quick to take the letting payment...I will use a locally based letting agency should i need one again.
4/5
TrustpilotSatisfied customers L & L
The overall sale process worked smoothly and quickly at the initial valuation stage, prep of relevant media material, arrangement of viewings etc., when there were delays outside of the agents control later in proceedings they were proactive in trying to resolve matters and reach a timely completion of sale and we were happy with the level of service provided.
Glad we could help! Thank you for the review :)
4/5
GoogleReed Rains were really helpful in sorting out a quick sale of an East Belfast property!
Thanks Joshua.
5/5
GoogleGreat Company! Alan sold our house within 2 weeks of going on the market. Even with a difficult buyer they managed to get the house so and above asking! Highly recommended.
Thanks for this feedback. Both Alan and the entire team at Ballyhackamore branch appreciate it. Team RR
1/5
TrustpilotAvoid this agency at all costs
Stay away from this agency as they are so unprofessional, dishonest and offensive (Elizabeth March and Andrea Snook). I had an accepted offer for a house and they instructed me to hire a solicitor and start the procedure. However, after 1 month, they have decided to accept a higher offer. They even did not bother to apologise for my £450 loss. Avoid this agency at all costs.
Hello Sid,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotReeds Rains in Bamber Bridge
We recently moved from Manchester and Alison at Reeds Rains in Bamber Bridge was amazing. She helped us so much and now we are happily settled in our new home! I swear we would not have got those house keys without her!! Invaluable x
5/5
GoogleGreat estate agents. Thanks to Matthew for all your help and advice. Your time and patience has been much appreciated. :)PositiveResponsiveness, Professionalism
Thanks Cherie for taking the time to give us this feedback! Team RR.
5/5
GoogleReeds Rains in Ballyhack were great to deal with. I dealt with Fiona Corr and Martin Armstrong and they were both fantastic.
Thanks Brett. We're glad we could help and thanks for taking the time to leave this feedback. Team RR.
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