Trusted Agent profile · Belfast

Reeds Rains (Ballyhackamore) reviews in Belfast

3.9

★★★★★ Good

2,375 reviews across 3 platforms

350 Upper Newtownards Road, Belfast, BT4 3EX

Part of Reeds Rains Favsco NI, see every office.

Reeds's office in Belfast, at 350 Upper Newtownards Road, is rated 3.9 out of 5 across 2,375 reviews on three platforms, including 473 Google reviews rated 4.9.

Google logo

4.9 / 5

473

Reviews on Google

This office

Yell logo

3.5 / 5

2

Reviews on Yell

Business-wide

Trustpilot logo

1,900

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Belfast office, from every platform, shown as written. First names only.

5/5

Google

I recently sold my property through Reeds Rains Ballyhackamore and would I highly recommend their service. I found the staff extremely helpful and knowledgeable. They guided me through the whole process with expertise and I always felt supported and informed. The promotional brochure and photographs of my property Reeds Rains produced was excellent and my property was promoted through a strong online presence. I had an offer on the property very quickly, although the sale itself took time, but I was always kept informed with a successful sale in the end.

Lucy · 16 June 2023

5/5

Trustpilot

Lettings Team Wakefield

Reeds Rains Wakefield manages our property which required re-letting following a tenant vacating the property.Claire and Sam provided a friendly, professional and efficient service - arranging for the property to be decorated throughout and re-let within days of the tenant leaving. Thank you Team Wakefield

Zoë · 12 January 2022

5/5

Trustpilot

Kalim was very accommodating as I…

Kalim was very accommodating as I needed rearrange a viewing due to the timing not working . He was quick to resolve the issue and get back to me asap

Emma · 7 August 2023

1/5

Trustpilot

Since the manager David Gardener left…

Since the manager David Gardener left the business, I have had nothing but problems whilst trying to sell my mothers property. Would not recommend Grimsby branch at all.

Sally · 27 September 2023

4/5

Trustpilot

Excellent Service with one Criticism

Still at the early stages of the process but I cannot fault the attention and courtesy shown by all staff that I have seen and spoken to. If there is any criticism I can make it would be the fixed price fee of the agent. If I could explain further, I wanted to handle all viewings but there was no reduction of the fee offered knowing that the cost to them for handling the viewing would incur agent’s time and fuel which would be a saving to them.

P · 6 June 2023

1/5

Trustpilot

Not quite a good experience

We rented through this agency, and even though some of the employees are nice, there are some that are very bad-mannered also.The keys were kept even though the landlord gave the okay 5 hours ahead. The keys were not handed at the property but at the agency.The landlord requested for the agency to submit meeters and a contract, but neither was handed in.In the end, the landlord cut the collaboration for the property off too.

Iamandi · 17 October 2023

5/5

Trustpilot

I recently dealt with the Morley Branch…

I recently dealt with the Morley Branch for my rental and they were brilliant. Niamh was especially helpful, she was there for me throughout the whole process. She’s an asset to the team and an absolute pleasure to deal with. Thank you so much!!

Alidia · 10 February 2022

5/5

Google

Staff were incredibly helpful when purchasing my first property. My contact for the purchase, Martin, was always upfront, eager to answer any questions/queries I had and ensured the process went as smoothly as possible, following up with 3rd parties where required and keeping me updated. Would highly recommend them for anyone who is in the market to sell and new/returning buyers are in safe hands.

TheBourneJonny · 16 May 2024

1/5

Trustpilot

Cancelled utilities

Our landlord decided to change from Reeds Rains to a local agent. Reeds managed to mistakenly inform the utility companies that we had moved out so they tried to cancel our accounts. We were nearly left with no electricity or water. Utterly unapologetic when asked about it. They have been useless in the 10 years we’ve been renting through them, thank goodness our landlord is great.

Lynn · 30 November 2020

Agent replied · 24 August 2024

Hi Lynn,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains

5/5

Google

We recently bought a house with the help of Reeds Rains Estate Agents. Very happy with the service, brilliant staff, good communication and very helpful

Stella · 24 September 2024

Agent replied · 24 October 2024

Best of luck in your new home. Team RR

5/5

Trustpilot

Would highly Recommend

From start to finish Reed Rains surpassed my expectations.Olivia looked after the initial purchase of the property in Rye and superbly managed the rental to Stuart who expertly navigated the sale. It was a pleasure dealing with such a great knowledgeable team !!!!

Gary · 29 September 2023

Agent replied · 24 August 2024

Great to read! Happy we could of helped :)Regards,Reeds Rains

1/5

Trustpilot

0 star rating. Save your money.

Can not give 0 stars. Castleford branch reeds rain’s absolutely shocking. Paid a Fully managed service and house after letting was a disgrace and damaged. No help. Don’t reply to calls or emails. No respect for customers. No respect for property. I would not let them manage a Wendy house. Incompetent.

Shaun · 6 February 2023

Agent replied · 24 August 2024

Hi Shaun, I’m sorry to read your review. Our customers always come first for us and it is our priority to provide them with exceptional service at all times.If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards

5/5

Trustpilot

Great service from Tom and the team at Rhyl

Great service from Tom and the team. Professional and honest advice provided all the way through the sales process. The marketing pack for the house looked fantastic. The team went the extra mile to help get our sale complete during a very busy period. Would highly recommend!

Nathan · 29 June 2021

5/5

Trustpilot

We recevied a great professional service received great professional service

We received great professional service. We are in Australia and even this far away we were kept up to date on a regular basis and given the best advice.

Paula · 17 July 2024

Agent replied · 24 August 2024

Thank you for your kind words. We appreciate you taking the time to share your positive experience. We are glad to hear that you were kept informed throughout the process and received the best advice.

5/5

Trustpilot

Sale agreed within 72 hours of signing…

Sale agreed within 72 hours of signing contracts. Neil was helpful, very knowledgeable and efficient. All communications answered promptly. Excellent advice given. All staff at Reeds Rains helpful and efficient.

STEELE · 6 July 2023

5/5

Trustpilot

Received exeptional service from Reed…

Received exeptional service from Reed Rains. A special mention to Sarah Maddison for the job well done.

Kudzanai · 3 May 2024

5/5

Trustpilot

Claire is an asset to the Wakefield office!

I recently rented a place through the Reeds Rein Wakefield office. I found the process from viewing to signing my contract very smooth thanks to Claire and the helpful team that assisted me. Claire was warm and patient and she responded to my queries promptly.

N · 22 October 2021

1/5

Trustpilot

Avoid this bunch at all costs

Avoid this bunch at all costs. They will cheat you out of your hard earned money. They miserably fail to live up to any responsibility even when provided with evidence that proves without doubt their incompetence. Lacking a moral and ethical compass. A very rotten apple. I only apologise for misleading you with 1 star but that was the "entry fee" for posting an honest review.

Paul · 24 September 2020

Agent replied · 24 August 2024

Hi Paul,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains

1/5

Trustpilot

One of the worst agent in Manchester

One of the worst agent in Manchester, please guys don’t go with these agents, they will cheat you like anything. Before one of my friend suggested not to go but later I realised. Trust me they will loot your money

Santhosh · 1 December 2023

Agent replied · 24 August 2024

Hi there,Sorry to read your review. We take customer satisfaction very seriously. We would like to look into this further - we will send a request for more information via Trustpilot.Regards,Reeds Rains

5/5

Trustpilot

Fantastic service Lara was absolutely…

Fantastic service Lara was absolutely amazing and Simon was so helpful as well

Julie · 10 July 2024

5/5

Trustpilot

I rented a property for 3 years with…

I rented a property for 3 years with Reeds Rains. Amber was the member of staff that I dealt with from the beginning. I couldn't have asked for a better experience. So polite, friendly and helped us with any issue that arose. I would happily rent using this agency again thanks to Amber.

سلام · 2 August 2019

5/5

Trustpilot

Reeds Rains Chester branch.

Reeds Rains Chester branch.We would like to say a big thank you to Adam and Jason for their continued assistance and help in selling our house. These guys went above and beyond to make our journey as smooth as possible, always there when we needed them... They both come highly recommended.Cheers, Debbie and Jeff Hurst.

Debbie · 27 February 2018

1/5

Trustpilot

Unprofessional

Offered full asking, cash offer for a house in Blackpool (south shore) on the first day of listing, July2021.They sold it to someone else, without further communication. They had my email and home address, neither of which used to make contact.They completely ignored my request for a viewing via Rightmove.Give careful consideration before utilising the services of reeds rains.Buyer and seller beware!

John · 22 July 2021

Agent replied · 24 August 2024

Hello John,I'm sorry you have not been pleased with the service you've received from Reeds Rains. We attempted to contact you on multiple occasions to discuss your offer and organise a viewing and we did not hear back from you. We are very sorry we were not able to help on this occasion and wish you the best of luck with your property hunt.Kind regards,Reeds Rains

5/5

Trustpilot

Excellent service, thank you!

Thank you Vicky and team at Pontefract Reeds Rains for managing the sale of our property so well, and working with the other stakeholders to keep things as simple as possible. We really appreciate your support and professionality during this process.

Rachel · 4 May 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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