Trusted Agent profile · Belfast
★★★★★
907 reviews across 1 platform
433 Lisburn Road, Belfast, BT9 7EY
Part of Quicklet (Belfast Office), see every office.
Quicklet (Belfast Office)'s office in Belfast, at 433 Lisburn Road, is rated 4.8 out of 5 across 907 reviews on 1 platform, including 907 Google reviews rated 4.8.
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
5/5
GoogleI've been in the property maintenance field for over 15 years and worked for many different agencies. I started doing work for Quicklet almost 10 years ago and still to date. Goes without saying they're doing something right if I'm still happy to carry out upgrades and repairs. Great bunch of people to work with.
Thanks for this Tony - the whole team have enjoyed working with you over the years!
5/5
GoogleDuring my search to find a new home, Quicklet have presented themselves to be very professional and approachable. Their communication has been excellent as they guide you through the process and all relevant forms are easy to access.
Thank you for the great review Simran!
5/5
GoogleI had a great experience with Sarah during my house viewing today. She was friendly, knowledgeable, and answered all my questions. Her professionalism made the process smooth and enjoyable. I highly recommend her for anyone looking for a new home!
Thanks Liam!
5/5
GoogleAgent was very polite and give all the info I needed regarding the house.
Thanks Michael!
5/5
GoogleI have had a really great experience with Quicklet while renting for a period of 3 years. They were extremely helpful with maintenance requests and ensured that I had an answer to anything in little to no time. I would happily choose to let through them again.
Thanks Kate! We hope you're settling in well to your new property!
5/5
GoogleErnesta provided an excellent viewing experience for the house. She was knowledgeable, professional, and responsive to all my questions, making the process smooth and informative. I appreciated her attention to detail and friendly demeanor. Highly recommend her services!
Thank you Jaga!
5/5
GoogleQuicklet have been highly responsive as our letting agents during maintenance issues. They have always been quick to resolve and are constantly ensuring that we as tenants are getting the matter dealt with as urgently as possible. Before we started leasing the property - they spent time to let us look around the property and answered all questions we had given them. We haven’t had any issues thus far and have been impressed with their service.PositiveResponsiveness, Quality, Professionalism
Hi Steph, thanks so much for your feedback! The whole team will be delighted to hear you are happy with their service.
1/5
GoogleAbsolute scum bags. do not under any circumstances engage with this company, either as a landlord or tennant. 5 years ongoing terrible experience with the Belfast office. extremely rude, and unprofessional. 6 monthly reports ignored for five years. Nothing done about major repairs and basic services. They dont seem to communicate with eachother. And its always someone elses fault. Pathetic
Hi Simon, Thank you for taking the time to leave your feedback. It is never our intention to provide anything less than exceptional service to our tenants and landlords - as can be seen by our previous Google reviews. We understand you were a tenant in one of the properties we manage and although you seem to be advising landlords to avoid our company, you have never experienced this side of the service therefore there is no basis to your recommendation. From a tenant point of view you may have had frustrations with unsolved maintenance issues, however when we took over management of the property you resided in from another agency we did everything in our power to try to resolve issues for you. I am sure you will appreciate that this is challenging for us to do when tenants repeatedly refuse access to our contractors - as was the case in your situation many times. The landlord of the property you resided in was totally aware of all situations throughout your tenancy with ourselves and is content that we acted accordingly, as we do with their whole rental portfolio. All the best.
5/5
GoogleSarah and her team are nothing but amazing, ever helpful and always going that extra mile. Thank you for all of your help!
Thanks so much Gary!
5/5
GoogleI received a very positive and welcoming experience with Quicklet in particular Aimee and Ellie who were more than helpful with viewing properties.
Thank you Brenda!
5/5
GoogleMyself and my partner have been over the moon with our experience with Quicklet so far. The team have been nothing but professional and friendly in all our interactions. Even in difficult times with Covid restrictions, they have always responded quickly and in good form. Aimee has gone above and beyond to answer all our queries. We would highly recommend Quicklet if you are looking to buy or rent.PositiveResponsiveness, Quality, Professionalism
Thanks Mark for your great review!
5/5
GoogleMyself and my housemate have just finished renting with quicklet recently. They have been very helpful and quick to respond with any issues we have had over the past year in our flat. We had a very positive experience with them and our landlord. They have also been the most efficient with helping our initial deposit being returned compared to other letting agents we have used in the past. I would highly recommend them.
Thanks so much Ellen, it has been a pleasure! Best of luck!
5/5
GooglePrompt responses to any issues. Staff very helpful and efficient in managing any problems that arise. Always very courteous and friendly when contacted either by email or phone. Would not hesitate to recommend
Thanks so much for this Sharon! We've loved working with you over the years!
5/5
GoogleHad a viewing this afternoon with Melissa and Zara. They were both very helpful and answered both me and my partners questions putting us at ease through the process! Both very polite and would recommend letting a house with quick let
Thanks Kayleigh!
5/5
GoogleReported an issue to them online on Monday evening, someone was out and it was fixed by early Tuesday afternoon. Really speedy turnaround time and great to have an estate agent that seems to care about tenants.
Thanks so much!
5/5
GoogleSarah has been very prompt,with setting up what I've needed to complete things. Has done a great job. All good. Thanks again.
5/5
GoogleEverything was very well kept, Really Helpful. Cant recommend enough. 😀 …
Thanks so much James!
5/5
GoogleHas a viewing yesterday with Sean. He arrived early, waited outside the property & greeted me with a smile, offered to answer any questions & made it clear what the next steps would be. Service on point!
Thanks for the great review Adam!
5/5
GoogleAlways responsive and reliable for any issues, big or small, that we've had. Gavin was very helpful throughout the year, would absolutely rent from Quicklet again 👍 …
Thanks for the 5* review, we hope you enjoy the remainder of your tenancy with us!
1/5
GoogleQuicklet is the Worst letting agent I have ever used. I don't even like to give them even single star, they simply don't deserve it. They don't have any intention to help the tenant with anything. I had a list of issues which were wrong with the property, many of them never resolved instead asked me to vacate the property in the mid of agreement. We could not use radiators because of faulty boiler whole winter we had to spent with other means. They took more than 2 months to replace faulty washing machine and that is too with another 2nd hand faulty machine. They refused to pay back my full deposit, claiming exorbitant cleaning fees, when in fact the apartment was in a much cleaner state when I left it that when I moved in.
Hi Dileep, I can understand your frustration as you do not seem to understand what is expected of you as a tenant and equally us as managing agents. Many of the complaints you have had fall under a tenants responsibility or unrealistic requests. The landlord unfortunately fell into financial difficulties and needed to sell, he asked if you would be able to vacate early, to which you agreed and we allowed you as much time as you needed. Regarding the washing machine the landlord requested we replace it with a second hand machine, it is unfortunate it also developed a fault, but this was also replaced/repaired. The landlord did not seek to claim the full amount of cleaning and damage costs, TDSNI an independent third party agreed with the deductions based on the ingoing and exit report. If you would like to discuss the issues further, please do not hesitate to contact the office.
5/5
GoogleI found Kevin, Sarah and the team at Quicklet Belfast very efficient as everything was handled quickly from the time of my first query for renting to the time I moved out. Definitely recommend this team.
Hi Jacquie, Thanks for your great review! The team are delighted that you were so happy with the service from start to finish! Good luck in your new home!
5/5
GoogleExcellent service, especially Tom who help us a lot sorting of what we need in the house, and the rest of who works in quicklet, tony, stevie and paul. Thank you so much
5/5
GoogleMy experience with Quicklet was positive. They were easy to deal with and professional. Aimee was helpful and thanks to her.
Thanks so much for taking the time to share your positive feedback!
5/5
GoogleI enquired about viewing a property with QuickLet and within a day had a viewing time arranged. Arrived at the property early and the estate agent was already there to greet me! I really liked the property and reached out about for applying for the property. Within 24hrs I was able to view the property, express my interest in applying for the property and have my application sent over
Thanks so much for your review!
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