Natalie Clarke Residential Belfast reviews

★★★★★ 5/5

Google

Natalie and the team supported me for many years, managing the rental of my property. They were professional, efficient and always responsive. When it came to selling my property, they facilitated this with the same professionalism and customer service.

Brian · 25 October 2024

★★★★★ 1/5

Google

Avoid at all costs! left wondering where are the positive reviews are coming from for NCR as I'm told time and time again by other agencies and individuals they have a reputation for being horrendous agents. Absolutely the worst service I've ever received from a letting agency. Moved into a property that was left disgusting, thick with dust, grime after I was assured the house would be clean upon moving in. Have been threatened with termination of my tenancy, laughed at down the phone by some of the most rude and unprofessional people I've ever come across. Refusing simple apologises to their mistakes and negligence. Told the landlord wanted me out and didn't want to hear from me and I wasn't allowed his contact info and after I pushed them for this as I know it's my legal right, he couldn't be more happy to help and was shocked to hear of their treatment of my tenancy. Every single fault I've reported has taken an unacceptable amount of time, emails not replied to, phone calls not followed up on. Had I not followed up on reports the work would never of been completed within the stipulated time frame of the contract. I could go on and take time to articulate this but they simply aren't worth the time and effort. Just avoid!

Alex · 18 June 2020

★★★★★ 5/5

Google

We have dealt with Natalie and her team twice in last year and would highly recommend Natalie Clarke Residential for both buying and selling properties . A most professional , personal and friendly service , easily contactable and kept us informed at every stage of the process - what more can you ask for ? Many thanks Natalie

Kathryn · 18 June 2023

★★★★★ 2/5

Google

From a tenant's point, Natalie is extremely rude, especially if you are not local. Overall the agents are unresponsive and does not follow up with land lords on repaires.

Rehan · 24 December 2024

★★★★★ 1/5

Google

STAY AWAY FROM THIS AGENCY. This is my only advice to you. There are hundreds of others in Belfast more professional and way more friendly and willing to meet halfway with you to resolve a problem, than them.

Alexandros · 27 July 2024

★★★★★ 1/5

Google

I have a number of problems with NatalieClarke from my brief interaction with them in trying to rent an apartment and will outline them below. They take a non refundable fee (£50 per person) just to apply for renting an apartment, meaning they profit from more people . There are a number of other fees in the contract that appear to be there simply to make more money from tenants and not for a valid reason (e.g. A leaving fee, charged when you leave the property as agreed in the original tenancy agreement). Accepted an application (and told us that it had been accepted by the landlord), took deposit and then later rejected the application after we asked questions about the contract (not requesting changes, just requesting clarification on certain ambiguous points). Whether this was a decision by Natalie Clarke Residential or the landlord they represent it is concerning that they will reject tenants who wish to understand the contract they are agreeing to. I believe that NatalieClarke violated numerous The Property Ombudsman Scheme Code of Practice rules during my interaction with them and would not recommend anyone choose to deal with them if they have the choice.

Connor · 19 June 2018

★★★★★ 1/5

Google

Absolutely bad agency in Belfast. They just want to claim money from applicants. I had the worst experience with this agency. The contract always confuse tenant. And I don't have any rights to ask them to make clear for some content of the contract. They consumed me to pay for a nonrefundable application fee. This fee is a joke because they didn't submit my information to landlord. After they received fee, I just became a useless rubbish to them. This agency treat us like the biggest fool in the world. Don't use this agency company. I ensure that they will only offer u the worst experience on the earth !

爱新觉罗启垚 · 19 June 2018

★★★★★ 5/5

Google

I have been using Natalie Clarke services for years... I could not have asked for a more professional, efficient, effective and customer -friendly group of people. If I ever had any concerns, which hardly ever occurred they were at the end …

Aine · 17 April 2024

★★★★★ 5/5

Google

Natalie and the team were so professional and supportive. Always there when you needed to reach out for expert advice and guidance. Nothing was a problem which was very reassuring whilst navigating the home buying process. A very positive experience!

Sheena · 17 April 2024

★★★★★ 2/5

Google

Despite what the business response says I viewed a property that was being sold by this company in September 2020 in Stranmillis. (Prince Edward area) The staff member who accompanied the viewing seemed pretty uninterested and inconvenienced in having to answer a couple of sensible questions. The office staff on the phone were fine though hence the two star rating.NegativeQuality, Professionalism

John · 18 June 2022

★★★★★ 5/5

Google

Natalie and her team have managed my rental property for the past 10 years and I could not recommend her enough! The team always take care of every detail and provide a superb service!

Alison · 28 May 2024

★★★★★ 1/5

Google

The worst estate agents I have ever delt with. Evicted some on disabilities because they asked for basic repairs. Had been in the house for 3 months when I was asked to do a video inspection to highlight any problems there was with the house, which I did but none of the problems I showed them were ever fixed. This went on for a year and half with them asking every 3 months for a new video inspection, which I never provided as there's no point if they don't do the work from the first. The 3 main issues I had with the house was no hot water only lukewarm at best (not good during covid), leaking shower and no putty in most the landing window. Got to the point that I had to get the council involved but as soon as they contacted them I got my eviction notice the next day stating that they were going to do major works to the house. The landlord did fix the window and tell me how he knew the previous tenant broke and fixed it himself, so he knew about it before I even took the properety. The house is now relisted for £200 more than I paid and all that has been done is they painted the front door and windows, everything else is just as I left it.

Bliffnode · 18 June 2023

★★★★★ 3/5

Google

First of all I think this real estate agent need to improve the customer service for tenants. With the exception of Hannah which is really professional. Several increases in the last 2 years. I was renting an old, dark and cold terrace house for the initial value of £450 before the pandemic and jump to £575 with 5 months an half notice in 2021 and they asked me for another £100 increase in 2022. Leave the house cost me %40 of 2 month deposit

Alejandro · 18 June 2023

★★★★★ 5/5

Google

Delighted with the high level of professionalism, responsiveness and service from Natalie Clarke Residential on the sale of our house - and even more delighted with the great price she achieved for us. They went above and beyond the call of duty to get the sale across the line. Highly recommend Natalie Clarke Residential.PositiveResponsiveness, Quality, Professionalism, Value

Caro · 18 June 2022

★★★★★ 5/5

Google

Natalie and her team have now managed the rental of our property for a 3rd time. They are professional, diligent and very effective. Nothing is ever a problem and I would strongly recommend NCR to anyone who is looking an agent to rent their property.

Bernard · 18 June 2023

★★★★★ 5/5

Google

We have used Natalie Clarke Residential for lettings for the last 8 years, the service has always been excellent. All properties are let very quickly and the quality of tenants has been good. The office staff are very pleasant, professional and efficient.

Kevin · 18 June 2023

★★★★★ 5/5

Google

My family and I are relocating from the Isle of Man and have just signed a lease through Natalie Clarke Residential. Strangely, despite the pandemic introducing the wonders of technology to the world, very few estate agents were prepared …

Ivar · 17 April 2023

★★★★★ 5/5

Google

It has been an absolute pleasure working with Natalie Clarke and the entire team at Natalie Clarke Residential. The service has been second to none, the staff are friendly and efficient and I would highly recommend their services to anyone wishing to rent out or sell their property.

Jennifer · 18 June 2022

★★★★★ 1/5

Google

The most unprofessional and unfriendly estate agency I’ve ever dealt with. All they care about is increasing rent and money for themselves and landlord. Been in a property for about 8/9 months that was being handled with another agency. Then recently the landlord changed to this agency. They came out and viewed the property and I get an email the next day to say the rent is increasing by 25% at the end of the 12 months lease. From other reviews if they keep responding about “unprecedented times” then also be considerate for the tenants who are suffering during these unprecedented times too and struggling financially. Natalie herself called me and left me a voice note and I called back a few minutes later to be told she’s in a meeting and that she will call back in 20 mins to which she never did but I received an email once I got off the phone from Natalie telling me this news of the rental increase. Have the respect and call me back but ended up communicating through email and was not helpful at all. So during these unprecedented times I started searching for a house early and found one that is in the right location and price and I’ve been accepted for the house. I asked could I leave lease early and they can charge the higher rent sooner but they’re making me stay till the end of August but they start viewings today? 3 months before I’ve to vacate, they also sent photographer round the next day after telling me the news of rent increase. Extremely unhelpful and if I could give zero stars I would! Avoid at all costs! Horrible agency

Paul · 18 June 2022

★★★★★ 5/5

Google

The team at Natalie Clarke helped me find a rental property and now my new home. Everyone has been supportive and responsive at each stage of the journey. They make everything as stress and hassle free as possible. Couldn’t recommend a friendlier, more helpful team that I would work with again.

Marylouise · 18 April 2024

★★★★★ 1/5

Google

took a £50 'application fee' EACH from me and my friend only to be told less than 24 hours later that the property was no longer available. total scam artists. avoid!

Simone · 18 June 2023

★★★★★ 5/5

Google

Really great experience dealing with with both Hannah and Vanessa. Hannah handled our application for a rental property and has been extremely professional, friendly, and proactive. We have been really impressed by how transparent and straightforward the rental procedure is with this agency and would highly recommend dealing with them on the basis of the interactions we have had with their excellent staff.

Clare · 18 June 2023

★★★★★ 1/5

Google

I had such a bad experience with these guys. The property they rented us had tap water testing 7 times over the safety limit for lead, so we had to walk to buy our drinking/cooking water. We had to endure 9 months of cold showers because …

Jack · 17 April 2024

★★★★★ 5/5

Google

I have only just moved to Belfast from North America, so the whole process is very foreign and different to navigate. I have also gone from being a home owner to a first time tenant since I was in university. Kerry and Natalie have been understanding and helpful and easy to communicate with. There have been some bumps in the road but nothing that can't be sorted out. A few weeks, the boiler went and I emailed the office and they had a repairman out straight away. So far, two months into my agreement and I don't have any major complaints. Very professional.

Kelly · 18 June 2020