Every review we hold for the Belfast office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUntrained staff with unprofessional attitudes when working with professionals. (not students) They call frequently about missing rent money and asked for proof of payments which is concerning as it's standing order. Also during our viewing we were told certain things about the house like multiple showers and dish-washer and clothes washing facilities and non of this worked. We had to use the laundrettes for the most part of the year until it was sorted. Just annoying as it can be costly and time consuming especially when you are paying a lot of money for a property that is supposed to have those things. Luckily had a gym membership to have access to a shower. Glad my lease finished with them, won't be back i'd recommend the same to others.
Lisa · 23 June 2019
★★★★★ 5/5
GoogleOver the years Giant Property have managed several properties for me and during that time I have always received a 1st class courteous and responsive service from them. In my experience the staff of Giant Property have always acted in my best interest and their professionalism, helpfulness and expert advice has always worked to my advantage as a property investor.
Based on my own experience of Giant Property, I can highly recommend them to anyone in the property business who requires any of the range of services provided by Giant Property.
Jim Smyth
Jimmy · 23 June 2019
★★★★★ 5/5
GoogleDid everything through Daniel, very on the ball and was able to expedite the pavement in date for me which was fantastic
Aaron · 3 March 2025
★★★★★ 1/5
Google***ATTENTION*** AVOID AT ALL COSTS
Possibly the worst accomodation experience we ever had. We arrived to our apartment which was filthy, there was no soap or shower gel in the bathroom and WiFi wouldn't work. Later on in the night there were people trying to push drugs on ourselves in the hallway as we were leaving. We paid for a late check out for 2pm, at 11AM our door was being kicked in by the staff as they claim we were smoking in the apartment ... we dont smoke. Other rooms was playing loud music all night and the smell of burning drugs in the corridor was almost as disgusting as the way the staff treated us along with a "manager" looking for an argument rather than finding a solution.
Dom · 23 June 2018
★★★★★ 1/5
Google1 star is way too much for these demonic creatures.
Sit back and enjoy the story guys. If you think that house you found rented by them is a bargain, it's already too late. They started eating your soul already.
So apart from the jokes, don't trust those 5 star reviews you can see online. they are 100% made by them to try and save a little bit their reputation. Honestly, it was a bit of a nightmare. Back in the days, I rented from them for two years a house in Stranmillis,along with my housemates. Let us start by saying that we kind of payed for a house with two showers (we needed them because there was 5 of us) and the first one obviously broke down after a month...
Called And called, never have been able to use it since. But this is minor. We survived.
The real battle for justice was at the end of the tenancy. Will giant property show a bit of mercy, despite treating us like dirty animals for two years?
Ahahaha. These guys don't know what mercy means.
They will backtrack every single payment since you started tenancy. If you where late one day, like I will admit, I was because of a bank holiday, they will fine you. Even if it was 16 months ago. But that's part of my contract, I can't complain.
What I can complain about tough, is the fact that every single one of us had money taken from them for "repairs" of things that where already broken from the start, and "unclean" stairs that I have seen my housemates repeatedly clean up in the last 2 days of cleaning up all day.
Oh and don't get me started on the fact that it was a battle to just get a fraction of our money back. The contract stated id would have taken 2 weeks. Not two months...
Im really not trying to be spiteful and be be objective. This is my first review after all, and I'm dedicating it to make sure this doesn't happen to anyone else. When a company tries to fine you because you forgot an old jumper in a drawer under your bed, you realise something is wrong with these people.
Honestly, as reviews have stated before, if you call in and there is black haired woman in the front desk do yourself a favour...
RUN.
Ponzi · 23 June 2018
★★★★★ 1/5
GoogleWhen I dealt with Giant Property in 2011 they were one of the worst and most unhelpful/uncaring letting agents I had ever come into contact with. I put down a deposit for one of their apartments (102 Lisburn Rd). The room I put money down for ended up not being the one they gave me. They accused me of not paying my first months rent when I had, and had the receipt to prove it (which only underlined their own disorganization). They took weeks to take care of repairs, of which there turned out to be many in this newly refurbished apartment block. I was lied to about being able to park my car out the front of the property as well when I put my deposit down. After parking my car for a few weeks outside without hassle they then told my I had to pay for a parking spot or face a fine. They also had particularly rude and unpleasant staff to deal with. Avoid if you can.
Christopher · 23 June 2018
★★★★★ 5/5
GoogleGiant property has been a very clear communicator and helping hand throughout the letting process - from initial signing to tenancy to end of contract.
Both personal and phone contact have always been polite, professional and direct.
It's that we had our eyes set on a property not under their care, because otherwise we would have been happy to stick with them!PositiveResponsiveness, Professionalism
Max · 22 June 2022
★★★★★ 5/5
GoogleMy experience has been great as I have not had any issues with the landlord and other tenants in the house.
IDRIS · 10 February 2025
★★★★★ 1/5
GoogleOnly give them 1 star to write this review terrible people to beal with have house next door to me and the people they put in there party all night and then the window was broken 2 weeks ago and didn't repair it or block it up so last night the rest of the window was put in not good people
Frances · 22 June 2021
★★★★★ 5/5
GoogleBrilliant service and a great team to deal with
Eamon · 14 March 2025
★★★★★ 5/5
GoogleI would really recommend Giant Property to anyone looking to rent in Belfast. They were so helpful throughout the year, very honest and professional.
Shona · 27 July 2024
★★★★★ 5/5
GoogleThe rooms were nice and clean; very spacious living room with a pull out couch for extra guests and a washer and dryer in unit. The wifiwas easy to connect to and there was a hairdryer provided. We were within walking distance from several restaurants and bars, and were able to call a cab to the ferry station which was 10 minutes away. Would recommend!
Clara · 23 June 2018
★★★★★ 5/5
GoogleChris at Giant properties was very helpful.
Naomi · 22 February 2025
★★★★★ 5/5
GoogleReally professional service provided. No issues in 2 years with them. Would recommend to anyone!
Adam · 9 October 2024
★★★★★ 1/5
GoogleI genuinely cannot put into words at how poor this company is. I don't have the energy to describe to you all how bad they are at communication (unless they want your money) and in general how little respect they have for their clients.
If you take one thing out of this review...NEVER use this company. Worst mistake of my life.
Andrew · 23 June 2019
★★★★★ 5/5
GoogleExcellent service and friendly staff always more than happy to help with any queries. Everything dealt with in a professional manner. I've been dealing with giant property now for 3 years, moved house twice and they've always catered to my every need giving me a number of options to choose from to make sure I was moving somewhere suitable.
Tony · 23 June 2017
★★★★★ 1/5
GoogleDo not trust these vultures with your deposit! £300 taken for admin fees after previous face to face conversations stated the full deposit would be reimbursed. The most unprofessional agency I’ve had to deal with in Belfast in the last 5 years.
Additionally very slow responsesNegativeResponsiveness, Quality, Professionalism, Value
RW · 22 June 2021
★★★★★ 1/5
GoogleAwful from start to finish. Word of advice steer well clear. Don't follow up on anything and completely and utterly incompetent requiring 5 phonecalls to get them to do even the most simple tasks. Absolutely no communication between staff. If I could have given 0 stars it still would have been too high a score
Claire · 23 June 2016
★★★★★ 5/5
GoogleVery reliable and dependable agent we got our first and second house from them and our experience is great
Ade · 25 October 2023
★★★★★ 5/5
GoogleMy one year as a client was hitch free, very friendly, professional and prompt in response.
Adoubara · 24 December 2023
★★★★★ 5/5
GoogleAlways happy to help, a very efficient service and friendly staff..
City · 22 June 2020
Agent replied · 21 June 2024
Thank you for your review
★★★★★ 5/5
GoogleI could not fault Chris & the team. I’ve always received an impeccable service.
Charlotte · 24 November 2023
★★★★★ 5/5
GoogleA great company to be associated with. Always proactive in looking after their clients.
Elinor · 25 October 2023
★★★★★ 1/5
GoogleHave to be the worst letting agency in Belfast. Avoid at all costs and ignore the good reviews cause there's absolutely no way anyone could have a good experience with this lot.NegativeResponsiveness, Quality, Professionalism, Value
Anon · 22 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
