Bairstow Eves Beeston Sales reviews

★★★★★ 5/5

Trustpilot

Great Service

I've been with this agency for years and recently had my property re-let. Communication was excellent throughout, with quick replies and clear updates. A special thank you to Clairessa, who made it all effortless. Highly recommend to any landlord!

Lieu · 29 September 2026

★★★★★ 5/5

Google

Jade has been really nice, patient and helpful through the process of looking for houses and arrange viewings. She is making the process much easier and quicker. Can't thank her enough!!

Verónica · 3 April 2026

★★★★★ 5/5

Google

Ethan Jones was great at analysing what sort of deals I was looking for, very straightforward and transparent, and also a very lovely guy. Appreciate the help, definitely recommend Ethan!

Thom · 10 April 2026

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 2/5

Trustpilot

They need to learn Property Ombudsman code of conduct.

We recently viewed a period apartment in Folkestone through Bairstow Eves. We had noticed that around 4 of the 5 apartments in the block had gone up for sale over a relatively short period of time, so we checked outside the property with ‘the sales negotiator ‘ if there was anything going on, or was it 1st May legislation with renters rights maybe? We were told categorically there was nothing untoward. We were told that an apartment had sold, another was being refurbished, and that this particular apartment was still for sale. We went ahead with the viewing and the apartment was a lot more rundown than the pictures could be demonstrated which was disappointing as it needed a total refurbishment . Anyway we saw the potential, so subsequently put in an offer. Everything seemed to be moving along and there was a lot of communication that day. Then, that evening, Claire, the branch manager, contacted us to ask whether we were aware that a Section 20 notice had been served? We weren’t aware of it at all. This was obviously a huge shock, particularly as we live around 90 minutes drive away (On a good run) from Folkestone. We had spent a considerable part of the day travelling there and back, including coming back through rush hour, only to discover afterwards that there was a significant issue relating to the building. Claire explained that the roof required repairs and that there was only around £10,000 in the contingency fund. So reading between the lines …Once the work was carried out, the apartments would most likely have to contribute towards the cost. In the construction industry ourselves, we asked to see the surveyor’s report so that we could understand exactly what was required. Claire then told us that the vendor had requested several times that the freeholder share copy of the report & quotes but had been unable to obtain it. At that point we decided to withdraw from the purchase. Firstly if Section 20 has been served we understand that this should have been disclosed on the property details. It wasn’t on the paper details we were given and it wasn’t on the online property details either. We appreciate Claire being honest with us once the offer process was underway and for bringing the Section 20 to our attention. We just wish this information had been made clear before we travelled to view the property and certainly before we put an offer in. We lost a considerable amount of time travelling and viewing a property that, had we known about the Section 20 and the potential costs involved, we would not have gone to see in the first place. Our frustration is not therefore isolated to there being a Section 20 served, these things happen with properties … but that we specifically asked whether there was anything untoward with the block and were told there wasn’t. We appreciate Claire’s honesty. We just wish our time hadn’t been wasted. It is poor such data was withheld. We really did thankfully get out at the right time of the sale process as it was definitely not a sound investment .. It would be maybe beneficial if Bairstow Eves estate agents familiarise with ‘ The property ombudsman code and consumer law ‘, estate agents are expected to disclose material information in the listing and help buyers as soon as they become aware of anything that would affect the buying decision. That includes sharing data of pending major works, a section 20 notice and a thin reserve fund. I would urge you to ask more questions before doing viewing is sales details are not disclosing the full picture of what’s going on with the listing. For us, Claire did the right thing by us (We are grateful for the honesty) but something went a miss with the process for sure!

Mrs · 2 October 2026

★★★★★ 5/5

Google

Dee was excellent at beeston branch of Bairstow Eves. She was professional and helpful and very good at her job. She eased the pain of selling a house and we felt the pressure of the whole experience be lifted with Dee at the helm. She kept in constant touch with us, advising what needed to be done at each step. Alex was also very thorough in helpinv in the latter stages of the sale with some of the points. He was very helpful and knowledgeable. I would not hesitate to recommend Bairstow Eves Beeston to anyone

Peter · 24 July 2024

★★★★★ 5/5

Google

Currently looking to buy in Beeston and Jade has been fantastic at helping me look at all the different options and narrow down my search.

Jessica · 20 March 2026

★★★★★ 5/5

Google

Dealt with Ethan Jones, who was very helpful with local information and added some friendly humour to an often challenging process.

Amanda · 17 April 2026

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

★★★★★ 1/5

Trustpilot

I have been calling Cannock office for…

I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?! I have heard they are going into liquidation which could be the reason, either way it is not a good service. Good luck to those selling their houses with them, you might want to review your contract and use elsewhere!

Bev · 4 September 2026

★★★★★ 5/5

Google

Ethan has been a gent so far on our journey trying to buy a first home, from having to explain everything as we’re newbies to calling us regularly to keep us informed and in the loop. You are in good hands at bairstow eves.

Bryn · 1 September 2025

★★★★★ 5/5

Google

Just entered my details as a first-time buyer looking to move. Dee was great at talking me through everything! Thank you

Abigail · 27 March 2026

★★★★★ 5/5

Google

We recently had the pleasure of working with Miss Sarah Seal at Bairstow Eves' Beeston branch, From our initial viewing to the details of the tenancy procedures, Sarah provided outstanding service that made our entire experience seamless and stress-free. Sarah was super helpful from start to finish, always there to answer our questions and make sure we had all the info we needed. She was very helpful from the referencing procedures all the way to helping us secure our home. If you're considering renting in the Beeston area, we highly recommend Bairstow Eves for their exceptional service. To our friends from Hong Kong, we would like to say: "如果你們想在Beeston尋找租賃物業，強烈推薦聯絡Sarah Seal小姐。" (If you are looking to find a rental property in Beeston, I highly recommend getting in touch with Miss Sarah Seal.) Thank you, Sarah, and the Bairstow Eves team, for making our property rental experience such a positive one!

Warren · 26 March 2024

★★★★★ 1/5

Trustpilot

My experience with this letting agency…

My experience with this letting agency was extremely disappointing. I paid a holding deposit for a property and expected clear communication throughout the referencing process. Unfortunately, I received very little communication and had to repeatedly contact the agency myself to find out what was happening. What I found particularly disappointing was that I was not contacted to be informed that my referencing had failed. I only found out after I personally managed to get through to them. My calls were not being answered, and I eventually had to call from a different number before someone answered. The manner in which the situation was handled also left me feeling that I was not treated with the level of professionalism or courtesy I would expect from a letting agency. I am now trying to resolve the issue regarding my holding deposit. I understand that referencing can sometimes be unsuccessful, but I believe applicants deserve clear communication, timely updates and respectful treatment throughout the process. Overall, I am very disappointed with my experience and would encourage anyone considering using this agency to make sure they fully understand the holding deposit terms and what happens if referencing is unsuccessful.

Bolajoko · 19 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Rainham Team

We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process. Buying a property can be stressful, but the Rainham team made the experience much easier by keeping us informed, responding promptly to our questions, and going above and beyond to assist whenever needed. Their patience, honesty, and attention to detail really stood out. We truly appreciate the support and guidance provided from the initial stages right through to completion. We would highly recommend Bairstow eves countrywide LTD to anyone looking for a reliable and professional estate agency / Mortgage advisor Thank you, Teddy, Hamza, Sean and Rainham team for all your help and for making our property purchase such a positive experience!

Francis · 12 August 2026

★★★★★ 5/5

Google

They were wonderful . From the viewing of the property to the exchange of the keys and beyond. Everyone made me feel in safe hands and were fast to answer any queries. The whole team were there helped me through every stage of the process and made a situation that can be stressful, feel calm and relaxed abd professional. Sarah was amazing, I felt that they were working so hard to make sure that everything went through fast but also that I was also kept in loop. Couldn't have wanted anything else in a letting agency . Outstanding

Sian · 25 February 2024

★★★★★ 5/5

Trustpilot

Bairstow eves Billericay

Bairstow eves Billericay We have been through a difficult process in selling a property but the exemplary approach and professionalism of Matthew Davies and Tina Fernandez helped considerably in achieving sale completion. The team at Billericay is a credit to the company.

Customer · 23 May 2026

★★★★★ 5/5

Google

It was a great experience for a tenant who first time dealing with the rental issues in the U.K. Ms. Paige and Ms. Abbie were in charged of the whole process, I would like to thanks for their kindly help for all circumstances. From the time of viewing property till the contract was published, it was all smooth and I was be informed the updated status by time to time. As a tenant or consumer, their handling really helped for reducing my nervousness on this deal. Much appreciate to Ms. Paige, she was professional, responsiveness, approachable and patient to answer many of my questions when I was no idea of rental property in the U.K. She was great! I have experienced an excellent deal from Bairstow Eves, best wishes to all the staffs. Cheers!

Christine · 27 November 2023

★★★★★ 5/5

Google

Have spoken with Dee Lake from the Beeston branch a few times. Dee has been really helpful and has regularly sent me information to help me with my house search. So far, compared with other agencies I have been dealing with, Dee has gone above and beyond in trying to secure the right move for me. Thank you Dee! I hope your manager sees this, as your help is very much appreciated and you should be recognised for this. Thanks again, Helen

Helen · 23 October 2023

★★★★★ 4/5

Google

We had to put our house up for rent due to family circumstances and used Bairstow Eves in Beeston. As first time landlords they couldn’t have made the process easier. Abbie has been very professional and so helpful with answering all our questions and Callum has been extremely helpful and responsive. They got us what appear to the perfect tenants within a couple of days of the property going online. Also, the rate for the aged service was very competitive. Would definitely recommend. Update after 12 months: Have reduced rating by one star. The landlord portal doesn't seem to get updated apart from for rent payments. 6 monthly property checks not recorded (worrying, have they been done?) nor any maintenance work carried out, despite being told it will.

David · 23 October 2023

★★★★★ 5/5

Google

My overall experience with the Beeston branch of Bairstow Eves has been exquisite. Since the very first phone call, Androulla was very friendly, amiable and knowledgeable and I immediately felt reassured and looked after. This was then reinforced by my visit to the branch where she immediately put me at ease wit the renting process, which felt easy and straightforward rather than complicated and stress-inducing. I can only say thank you ever so much to Androulla and her team for such an amazing customer service!

Michela · 23 October 2023

★★★★★ 5/5

Google

I phoned Bairstow Eves to arrange a viewing, and Spoke to Luke Sandford. I was immediately impressed by his friendly and professional manner. He was informative & knowledgeable about the empty property, took time to discuss options, suggested a second house that he felt it was worth me seeing and arranged to meet for the viewings. He was keen to understand what type of property would fit my requirements best. We viewed the first property which required too much work for me to undertake, Luke had a good understanding of the structural red flags and costs that were likely. The second viewing had been cancelled by the vendor, but Luke suggested an alternative empty property so see immediately. This is a good proposition and I will be making an offer. Luke is friendly, and easy to talk to, he displayed excellent customer service and I felt he went above and beyond to really understand my requirements, with a genuine keenness to find the right house for me. Thank you Luke.

Angie · 23 October 2023

★★★★★ 5/5

Google

We could not have chosen a better Estate Agents for the probate sale of our parents house. From the moment Natalie came to value the house I knew she had our best interests at heart. She was warm, friendly and very knowledgeable of the area, living 140 miles away that was very reassuring. They priced the house realistically and we quickly had a buyer. The whole team were helpful and friendly whenever we spoke, especially Skye who kept me informed as the sale went through and was great on emotional days, as we neared the completion of the sale of the family home. I cannot thank them enough.

Clare · 23 October 2023

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least. 3 months ago, I had asked for Bairstow eve to cancel my contract so I could manage the rental myself. After emails back and forth and now being ignored I am still being charged for an expensive service which I no longer want. I would not recommend the management service as it is pointless, collecting rent and their charges seems to be the only thing they are good at, which seems to be a centralised process rather than dependent on the branch it self.

H · 2 July 2026