Every review we hold for the Bedfordshire office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAs first time buyers, we purchased a property listed by Latcham Dowling. Everything was smooth sailing up until the point of the property being cleared of all personal items.
We visited the VACANT property multiple times after being told ‘it’s been cleared’, when in fact it hadn’t. We were then told ‘If they haven’t cleared it, which won’t be the case anyway, then you can charge them for a skip or removal company’.
The property was not fully cleared on completion date and we were left to move in with items in the house we had specifically requested multiple times to be removed. We emailed LD giving the sellers the opportunity to collect the items, but as to no surprise, they’ve not got back to us, so we will now be left to take their personal belongings to the dump! Not something you want to be doing when you’ve just bought your first home.
This may seem like a harsh review on LD but it was made very clear to us that they will get the sellers to clear the property after exchanging contracts.
…As soon as they’ve got their commission they don’t want to know. On to the next house sale for their cut.
Jake · 9 October 2022
Agent replied · 6 July 2023
Hi Jake, As an independent business who are desperately proud of the reputation we've built and how hard we work to maintain that reputation, we always dreaded a negative review from someone, so to read yours is particularly disappointing when it's not even about about us specifically or the level of service you received!?! There's no mention of the three months hard work and constant communication between us to get this exchanged for you, or of the extra efforts we made to try and make the move in as smooth as possible for you (driving a 40 minute round trip to meet you at the property, at the time you specified to hand over the keys personally and even present you with a 'Welcome Home' gift to mark the occasion)!? And then to say that 'we've not got back to you' when we replied back to your last email the very next morning explaining that we would pass on your comments about the garden ornaments, garden pots and hose reel to the sellers and we would then let you know as soon as if/ when we heard from them, (which we still haven't and i did pre-empt that this might happen) is harsh to say the least. The sellers were asked on multiple occasions to ensure the property was completely cleared, but as you'll appreciate, we can't 'make' them do that, particularly when they were selling their late parents home and which was obviously an extremely emotive time for them and each visit would have been full of memories. We are sorry that you felt the need to broach this publically and we do genuinely hope that you're completely happy in your new home, as it's a fantastic property and in a lovely village location. Best wishes for the future from all the team at Latcham Dowling Estate Agents.
★★★★★ 5/5
GoogleMy whole Latcham Dowling experience as a buyer was great. Gary was extremely professional and always calm through a very stressful time. In addition he always went above and beyond and even took the stress out of moving day by delivering the keys to us at our new house, together with a lovely moving gift which was greatly appreciated.
We are very grateful to the whole Latcham Dowling team for making the whole process much more streamlined and providing such a professional service
Sue · 9 October 2022
Agent replied · 6 July 2023
What a great review and despite the 'bumps' along the way, it was a pleasure working with you to get this over the line for you and Kevin to enjoy your new home!! Thanks again from ALL the team her at Latcham Dowling Estate Agents.
★★★★★ 5/5
GoogleWe actually bought our new house from Latcham Dowling. From the booking of our first viewing to exchange of contracts, Gary has been superb. I can honestly say I would not normally give an estate agent a review, but Gary has been a very different breed from any estate I have encountered in the past - would highly recommend 👍 …
Nicky · 26 February 2024
Agent replied · 24 August 2024
What an absolutely lovely review!! Thank you so much Nicky. It was a pleasure to have been involved from day one and we wish you both every happiness in your gorgeous new home!! Thank you again from all the team here at Latcham Dowling Estate Agents.
★★★★★ 5/5
GoogleGary and his team are unbelievably helpful. I was able to reach out to Gary whenever I needed, and he always responded quickly with genuine enthusiasm. He wasn't a pushy Estate Agent in the slightest, he let me and my Partner look around the house we'd eventually buy without any pressure, and this is exactly what we wanted from an Estate Agent. I genuinely feel we hit the jackpot when we went with Latcham & Dowling and if we sell the house in the future, will be using their services again.PositiveResponsiveness, Quality, Professionalism
Lee · 25 August 2022
Agent replied · 6 July 2023
WOW!! What a fantastic review!!!!!! From day one we knew how much you loved the cottage and we can't wait to hand the keys over to you on Friday!! Thanks again from all the team here at Latcham Dowling Estate Agents.
★★★★★ 5/5
GoogleThis being our very first house purchase, we needed our hands held somewhat. Latcham Dowling have been absolutely fantastic throughout our whole property purchase journey. From initial viewings, to keeping us regularly updated with similar properties that would meet our requirements, we were always left feeling that we mattered to them and that they were working hard to find that perfect property for us. Find that perfect property they did in early October and were extremely proactive in helping us achieve our goal of completing before Christmas and within twelve weeks of our offer being accepted by the vendors. Latcham Dowling have been caring and professional at all times and for that we cannot thank Joe, James and Gary enough. Thank you !PositiveResponsiveness, Quality, Professionalism
Keith · 25 August 2022
Agent replied · 6 July 2023
Thank you so much for this review Keith and i can't tell you how pleased we are for you both!! Not only have you got yourself a fantastic new home, but to have managed it from start to finish in under 12 weeks is absolutely brilliant and we are genuinely chuffed to bits for you both!! Thank you again from all of us here at Latcham Dowling Estate Agents.
★★★★★ 5/5
GoogleGary and the team have been brilliant and would highly recommend them to anyone buying or selling!!!
Professional, approachable, responsive, knowledgeable, supportive and helpful are just a just a few ways to describe Gary and the service that Latcham Dowling Estate Agents provide.
I have been have always been able to reach someone and they have been endlessly helpful and supportive with all the whole process not just the sale of my property which has been greatly appreciated through a challenging time.PositiveResponsiveness, Quality, Professionalism, Value
Sarah · 25 August 2022
Agent replied · 6 July 2023
Thank you soooooo much Sarah, having known how much this move means to you all and the lengths you've gone to make this happen i can't tell you how proud we are to have helped you along the way!! Best wishes for the future and thank you again from all the team here at Latcham Dowling Estate Agents.
★★★★★ 5/5
GoogleFrom start to finish Craig has been FANTASTIC.
He was extremely warm and welcoming and was able to answer all the questions I had to ask.
His professionalism and quick response time to emails kept my partner and I as ease, throughout the whole process.
He was also brilliant and accommodating with our daughter Ada throughout visits.
Thank-you Craig for making our move to our new property so easy and stress free.
Laura & Dan
Laura · 6 February 2023
Agent replied · 6 July 2023
Thank you so much for this lovely review Laura, it's great to hear such positive feedback and we wish you every happiness in your new property. Thanks again from all the team here at Latcham Dowling Estate Agents.
★★★★★ 5/5
GoogleGary and his team are unbelievably helpful. I was able to reach out to Gary whenever I needed, and he always responded quickly with genuine enthusiasm. He wasn't a pushy Estate Agent in the slightest, he let me and my Partner look around the house we'd eventually buy without any pressure, and this is exactly what we wanted from an Estate Agent. I genuinely feel we hit the jackpot when we went with Latcham & Dowling and if we sell the house in the future, will be using their services again.
A · 26 July 2022
Agent replied · 26 July 2023
WOW!! What a fantastic review!!!!!! From day one we knew how much you loved the cottage and we can't wait to hand the keys over to you on Friday!! Thanks again from all the team here at Latcham Dowling Estate Agents.
★★★★★ 5/5
GoogleWhat a dedicated team. Having worked alongside many estate agents over many years, I have to say that Latcham Dowling are the most proactive team I have ever seen. Most people outside of the industry think that estate agents are there to get an offer on your house. That is true, but you only know the value of your estate agent by the way they progress your sale through to exchange of contracts. The dedication of Gary and his team was excellent and if you are looking to sell in their area (and they cover a large area), you can't go far wrong. Great team, great service.
Andrew · 6 July 2022
Agent replied · 6 July 2023
Thank you so much for this brilliant feedback Andrew!!! It's always a great feeling to be truly appreciated for all the hard work we put in for all our sellers and buyers!!! Thank you again from all of the team here at Latcham Dowling Estate Agents
★★★★★ 5/5
GoogleMy husband and I bought a house through Latcham Dowling Estate Agents earlier this year and they were extremely helpful through the whole process from looking for a house to completing. James was a brilliant estate agent, he listened to exactly what we wanted and tried to find a house that matched that for us. He was not pushy in the slightest and allowed us plenty of time to look around the houses by ourselves which we really appreciated and answered our many questions. After having an offer accepted Gary took us through the rest of the process and he too was brilliant. I was able to reach out to Gary whenever I had questions or concerns, and he always prompt and sincere in his replies. He was very thorough with his communications as we neared the stamp duty holiday which made a stressful time slightly more bearable. I’d like to thank Latcham Dowling for their excellent treatment of us and I’d highly recommend them.
Kayleigh · 6 July 2022
Agent replied · 6 July 2023
WOW!!! What a FANTASTIC review, thank you soooooooo much!!! It was was an absolute pleasure working with you throughout the purchase and we wish you every happiness in your new home!! Thanks again from all the team here at Latcham Dowling Estate Agents.
★★★★★ 5/5
GoogleWe were recommended Latcham Dowling to help sell our late parent’s property. They were extremely enthusiastic, friendly, professional and compassionate throughout the process. We made the right choice. Meeting the viewers in a situation like this, can be difficult LD handled all viewings and gave us honest feedback throughout the process. Communication was amazing, their focus and can do attitude especially at Exchange and Completion really helped us through a difficult time. Thank you Gary, James and Joe for the amazing roles you all played.
Gill · 6 July 2022
Agent replied · 6 July 2023
Thank you so much for this lovely review. It was a pleasure to help yourself and Chrissie get sold at what must be an emotionally tough time. I'm only to glad we could help. Kind regards James, Gary and Joe.
★★★★★ 5/5
GoogleI had dealt with Gary a couple of times before in buying and selling properties so I knew I could trust him to do a good job, but I was also really impressed with the rest of the team at Latcham Dowling who were always so friendly and helpful.
Gary is always easy to get hold of and quick to respond to any questions. He’s great at chasing the parties involved to keep the sale moving, and he makes the process of buying/selling a house smooth and stress-free. Gary always goes above and beyond, he even offered to pick up my signed contract and drop them off at the solicitors for me as I was struggling to find time with a 6 month old baby!
I really can’t recommend Latcham Dowling enough and I would definitely use them again.
Julia · 6 July 2022
Agent replied · 6 July 2023
What a great review!! Thank you so much Julia, it was a real pleasure working with you again and i'm so pleased we were able to find you such lovely buyers and that everything went so smoothly for you :) Hopefully, we can continue to be of service in the future!! Thank you again from myself and all the team at Latcham Dowling Estate Agents
★★★★★ 5/5
GoogleAmazing service from start to finish! Our sale went through seamlessly all thanks to Gary and the team at Latcham Dowling Estate agents, totally on the ball making sure there was excellent communication between all parties. I would highly recommend them with a 5 star rating. Thank you to all the team once again!
Dan · 26 May 2024
Agent replied · 24 August 2024
What a great review!!! Thank you so much Dan! We are all so pleased to see this sale over the line for you and we wish you all the very best for the future. Thanks again from all the team here at Latcham Dowling Estate Agents.
★★★★★ 5/5
GoogleCannot Thank Gary and the team at Latcham Dowling enough for making what is know as a stressful event so less stressful. From start to finish the experience was fantastic, great communication and help throughout the process really made the journey a lot easier than I ever thought it would be. Don't hesitate to use these guys, they put many other agents out there to shame!!!
Richard · 30 August 2023
Agent replied · 6 July 2023
Thank you so much for this great review Richard!! It was a pleasure to have been so heavily involved with your sale and purchase and we wish you every happiness in your new home!!! Thanks again from all the team here at Latcham Dowling Estate Agents.
★★★★★ 5/5
GoogleFrom start to finish, Gary and the team have been so down to earth, hands on, invested and passionate about helping us buy our first home. Above and beyond efforts which should only be given glowing five star review. Never pushy always just a phone call email or text away. Will 100% be using these guys in the future. Made a stressful situation much more enjoyable.
Thank you 😊 x
Ambz · 7 May 2023
Agent replied · 6 July 2023
Thank you so much for this Amber, it was an absolute pleasure to have been involved in your first house purchase and we wish you every happiness in your gorgeous new home!! Thank you again from all the team at Latcham Dowling Estate Agents.
★★★★★ 5/5
GoogleFrom start to finish Latcham Dowling have gone above and beyond. The initial visit from James was extremely professional and filled us with confidence. Within 4 weeks with the help of Joe we had sold our house and achieved the value we set out for. Since then Gary has been on the ball with the finalisation of everything. We really appreciate these guys efforts, if you want an honest estate agent these guys are the ones. Highly recommend!
Steven · 6 July 2022
Agent replied · 6 July 2023
Thanks so much for this Steven, it's been a real pleasure working with you and Emily and we wish all the very best for the future!! Thanks again from all the team here at Latcham Dowling Estate Agents.
★★★★★ 5/5
GoogleFantastic team, got viewing quickly and really know the clients, so proper constructive feedback
The support and guidance was first class
Followed and nurtured the sale and made us feel valued and safe
We cant thank Garry and his team enough
Thank you so very much
Debbie · 25 September 2024
Agent replied · 25 October 2024
Thank you so much Debbie, it was an absolute pleasure working with you throughout the sale and I can't tell you how pleased we all are to see you make this move!! Thanks again from all the team here at Latcham Dowling Estate Agents
★★★★★ 5/5
GoogleFrom day 1, Gary, James and Joe have been attentive, responsive and overall very professional. They have all (especially Gary) gone above and beyond to help make our property sale a smooth and pain free process, and when we hit a little stumbling block, Gary himself came round and explained everything to us in person, rather than just a phone call.
Overall, a fantastic little team who we wouldn't hesitate to use again. Thanks guys!PositiveResponsiveness, Professionalism
Sarah · 25 August 2022
Agent replied · 6 July 2023
What an absolutely lovely review!!! Thank you sooooo much!! We can't begin to tell you how pleased we all are for you as we know just how much this move means to you :) Thanks again from all the team here at Latcham Dowling Estate Agents.
★★★★★ 5/5
GoogleBeing naive 1st time buyers, James and Gary made the process far easier than the horror stories we had heard. James went out of his way to provide the viewing and occupied our dog while we looked around the property. Gary’s communication throughout the whole process was impeccable. Offering better, faster and more detailed responses than our solicitor could.
I will have no hesitations to use Latcham Dowling again if/when we want to sell this place.
Ben · 6 July 2022
Agent replied · 6 July 2023
Thank you so much for this great review, it was an absolute pleasure to work with you both and we wish you every happiness in your new home!! Thanks again from all the team here at Latcham Dowling Estate Agents.
★★★★★ 5/5
GoogleI have used this estate agent on multiple occasions and I wouldn't even consider using any other. Gary and the team are fantastic! Always professional, always friendly, always honest, always communicating and always dedicated to each client. On this occasion it was a long and difficult sale but Gary and the team were amazing throughout. I would definitely recommend Latcham Dowling.
Emma · 15 October 2023
Agent replied · 29 October 2023
Thanks so much for this Emma, as you say we've worked with each other now several times and i can't tell you how much it means for you to keep placing your trust in us!! We wish you every happiness in your new home and thanks again from all the team here at Latcham Dowling Estate Agents.
★★★★★ 5/5
GoogleWe first Met Gary almost 15 years ago when he then found our dream home. The process was made all the more simplier as Gary was at the helm. 12 years later our dream home was no longer fit for purpose, sadly we were moving out of the area, but we went looking for Gary to help sell our former dream home. Would you believe that he sold it within 3 days of going on the market in the winter of 2018.
Gary is the best in the buisness, and as we know estate agents dont get a good reputation, but with Gary your in safe hands...PositiveResponsiveness, Quality, Professionalism, Value
Craig · 25 August 2021
Agent replied · 6 July 2023
Craig, it was a pleasure working with you 15 years ago and equally so when you kindly put your trust in me again in 2018!! I wish you and Wendy all the very best for the future and thank you so much for the review from all of us at Latcham Dowling Estate Agents!!
★★★★★ 5/5
GoogleI have known Gary for over twenty two years and during that time have conducted a number of property transactions with him, the last being concluded just before lockdown in March this year.
Despite the challenges facing us at that time, Gary’s microscopic attention to detail saw us over the finish line. Nothing was to much trouble and never has been in all the time I’ve known him and I know I can continue to rely on him in our future dealings.
I have dealt with many estate agents over the years and have never had the same level of service that Gary has given.
If integrity, honesty, service and excellence matter to you then look know further.
May I take this opportunity to thank Gary for his service and professionalism over the years and every good fortune in his new endeavour.PositiveResponsiveness, Quality, Professionalism, Value
Charles · 25 August 2021
Agent replied · 6 July 2023
Charles, it still amazes me that it really has been over 22 years since we first met and i had the privilege to not only sell your investment properties back then, but also to find you what would be your family home for the next 20 years!! And to then have the opportunity to be successful in the selling of that same property 20 years later (although the house had changed beyond recognition in that time of course!!) was an amazing feeling. No doubt we will continue to see our paths cross in the coming months and years and rest assured i'll always be here to help. Thank you again from myself personally and all the team here at Latcham Dowling.
★★★★★ 5/5
GoogleGary is top of his game when it comes to making sure things go smoothly, he has a depth of knowledge as a estate agent and is not only supportive throughout the process, he cares a great deal about his clients being happy from the start to the end. I would strongly recommend Gary if you’re looking to buy or sell a property, because attention to detail is everything right now and being able to rely on someone who is dedicated to their work right now is paramount. Both me and my partner had an exceptional experience buying our new property and Gary made this a pleasure.PositiveResponsiveness, Professionalism, Value
Adrian · 25 August 2021
Agent replied · 6 July 2023
Thank you so much Adrian!! I'm so pleased that i could help you and Michelle find your perfect 'project' and i can't wait to see it when it's finished!! I'm sure it's going to look incredible!!!! Stay safe and hopefully see you soon. Thanks again from myself and all of us here at Latcham Dowling Estate Agents :)
★★★★★ 5/5
GoogleWhen I heard Gary was setting up in business I was really pleased, having set up my own company over 15 years ago. I expected the best from Gary and he delivered. Professional, efficient and with regular communication throughout. He was always friendly and helpful. I sincerely wish Latcham and Dowling every success and look forward to seeing the business go from strength to strength and the team growing as I am confident it will!
Thanks again
PaulPositiveResponsiveness, Professionalism, Value
Paul · 25 August 2021
Agent replied · 6 July 2023
Thank you so much for taking the time to leave us this lovely review and for putting your trust in us from a really early stage and we are delighted to have been able to help you make your move at last!! Best wishes and thank you again from myself, James and all the team here at Latcham Dowling :)
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