4/5
GoogleHad a great experience with Sean. Sean is a very friendly, well informed and charming agent. Although I did have a dealing with an agent who when I turned up had gone home.
Trusted Agent profile · Bedford, Bedfordshire
Verified
Martin & Co Bedford reviews
★★★★★
216 reviews across 6 platforms
56 St Loyes Street, Bedford, Bedfordshire, MK40 1EZ
Part of Martin & Co, see every office.
Martin & Co's office in Bedford, Bedfordshire, at 56 St Loyes Street, is rated 4.2 out of 5 across 216 reviews on six platforms, including 185 Google reviews rated 4.3.
185
Reviews on Google
This office
19
Reviews on Facebook
This office
2
Reviews on Yell
This office
1
Reviews on View Agents
This office
8
Reviews on Trustpilot
This office
1
Reviews on allAgents
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Martin & Co Bedford
We specialise in sales, property management and residential lettings, mortgage advice, and cover a wide geographical area including the villages and suburbs between Bedford and the M1. We're proud to have been serving the Bedford area since the year 2000, offering a wide range of properties for sale and to rent, not only in Bedford but also in Kempston, Wootton, Ampthill and Flitwick. Owners and Bedford residents Shahid Miah and Habib Rahman bring years of experience in retail banking and property management. The partners have built their own property portfolio and are strongly committed to helping others to do likewise, by combining entrepreneurial flair, local knowledge and a passion for customer service. Our main areas of business are residential sales, lettings and property management, property investment and mortgage advice. The office is located on St Loyes Street in the heart of the town centre and just a short walk from the train station. At Martin & Co Bedford we pride ourselves on our high level of customer service. Our team provide our customers with support, advice throughout the whole process with a dedicated point of contact and regular property updates on the sale or let of your home. We recently won The British Property Lettings Award for Bedford. The team performed outstandingly throughout the extensive judging period, which focused on customer service levels. Martin & Co Bedford has now been shortlisted for a number of national awards which will be announced shortly. In 2021, Martin & Co Bedford acquired local independent businesses Compass Lettings and Gateway Lettings adding to their already extensive portfolio of properties. If you have a property to sell or let in the areas we operate in, are looking for a new home, would like us to manage a property on your behalf or you would like a valuation for your home, please get in touch with a member of the team. For all enquiries please call Martin & Co Bedford on 01234 300445.
Reviews
Every review we hold for the Bedford office, from every platform, shown as written. First names only.
Google5/5
GoogleLorraine was very helpful and efficient at informing me and keeping me up to date with the work and costs of work that needed doing at my rented out flat.
1/5
TrustpilotVery Disappointing and Frustrating experience
We had a very disappointing and frustrating experience with Martin & Co regarding the property at 119 Eastdale Close, Kempston, Bedford -MK42 8LY.
5/5
FacebookSpecial thanks to Sarjan Singh for a speedy and professional service.
4/5
GoogleFast response and assistance
5/5
GoogleAngelika Izydorek Was very professional and good at what he does
Agent replied · 9 October 2025
Dear Faith, Thank you so much for your kind words and the 5-star rating. We're thrilled to hear about your positive experience with Angelika. Her commitment to delivering professional service is a core value of our agency. We'll be sure to pass on your compliments! Best regards The Martin and Co Team
5/5
GoogleWhat a great team. I would like to thank Lorraine on the sales side of things, as she was very helpful and professional. I would recommend Martin & Co.
5/5
GoogleWe got a very prompt response from the agent when confronted with a problem. She made sure it was all sorted out straight away. Big thank you to Michelle Flint for her support.
Agent replied
Thank you for your comments Nicku, we are delighted that Michelle was able to resolve your problem!
5/5
GoogleWe rent out two properties with Martin & Co and over the past 10 years they have always been very reactive and professional in their dealings.There has been minimal void letting periods and always good response to various maintenance issues that have needed dealing with.In our opinion they have always given us confidence, great service and efficient. I would recommend them very highly.They are:Methodical, Articulate, Resourcefull, Thorough, Involved and Negotious
5/5
GoogleBeen with Martin & Co the last year, fantastic. So stress free compared to previous rental experiences. Couple problems with the cooker and white goods, sorted quickly and without fuss (Thanks Jasmine and Michelle!). Offer plenty of notice for the inspection, don't give me any hassle. Staff are always polite, they never forget to call back or respond to an email. No complaints.
5/5
GoogleIt was a pleasure to deal with Tera, who assisted us with our queries in a efficient and professional approach
5/5
GoogleBeen with Martin & Co the last year, fantastic. So stress free compared to previous rental experiences. Couple problems with the cooker and white goods, sorted quickly and without fuss (Thanks Jasmine and Michelle!). Offer plenty of notice for the inspection, don't give me any hassle. Staff are always polite, they never forget to call back or respond to an email. No complaints.
1/5
GoogleRE Bedford branch, rental team. Poor service all round. Martin and Co were unresponsive to emails, even when …
1/5
GoogleThese are quite possibly the worst agents around. We were left without electricity for 3 days, hot water/ heating for 7 days and water for 2 days. They said just go to your friends house then, then they tried to take 75% of our deposit when we moved out. They are very shifty. Always check their extra charges and photograph everything when you move in and out. This has been a very steep and expensive learning curve. They come round whenever they want for a surprise inspection. They are rude and do not answer any queries you have. I found the women there to be worse than the men, especially if you are a woman complaining. They treated me and my partner like we were prisoners with no rights. Do not use, you have been warned.
Agent replied
Thank you for leaving an online review. We have never had a tenant named Adam Newbury, but are confident of who this review has been left by. We are sorry that you are so unhappy with Martin & Co. However, factually, your review is largely incorrect. No electricity problems were reported throughout your tenancy. The boiler problem was fixed within a reasonable amount of time. To our knowledge you had running water at all times. You were not told to shower at a friend’s house, but rather asked if you had anywhere else you could shower out of concern. You were offered temporary heaters but turned them down. You were given (and you signed for) a full inventory of the property and its contents before moving in which you had the opportunity to amend, but did not. Your deposit is still held and protected with the Deposit Protection Service and has not been touched; all tenants are at liberty to dispute proposed deductions and have an independent adjudicator make a decision based on evidence provided by both parties. We have your signed documentation agreeing to all agency fees in advance of the tenancy starting; there are no hidden charges. We give a minimum of 48 hours written notice of management visits which take place roughly every six months.
5/5
GoogleTera Miah, is very prompt when responding to emails and is really efficient in giving support.
5/5
GoogleI want to commend Chloe of the sales team for her excellent customer service and good interpersonal relationship prowess. Well done and keep it up.
5/5
GoogleThank you, Lorraine, for your professionalism when showing me around prospective flats. You covered all the detail and made the process painless.
5/5
GoogleGreat service provided Minhazul and Cara provided a seamless service in regards to organising a valuation of my property. Excellent communication, professional service.
1/5
GoogleAs a tenant I would say avoid at all cost - the worst and least responsive agency I’ve come across - significant fault reported with the flat we’re renting in October 2022 - well it’s October 2023 and apart from rent increase nothing has been repaired - AWFUL !
Agent replied · 11 May 2024
Dear Marta, We are sorry to hear about your experience. Your feedback is invaluable, and we take it seriously. We are committed to addressing the fault reported and will ensure it is resolved promptly. Please contact us directly to discuss this matter further. Thank you. Warm regards, Martin & Co (Bedford)
1/5
allAgentsThese are quite possibly the
These are quite possibly the worst agents around. We were left without electricity for 3 days, hot water/ heating for 7 days and water for 2 days. They said just go to your friends house then, then they tried to take 75% of our deposit when we moved out. They are very shifty. Always check their extra charges and photograph everything when you move in and out. This has been a very steep and expensive learning curve. They come round whenever they want for a surprise inspection. They are rude and do not answer any queries you have. I found the women there to be worse than the men, especially if you are a woman complaining. They treated me and my partner like we were prisoners with no rights. Do not use, you have been warned.
Agent replied · 21 August 2025
I am very grateful to this agent for helping me out in difficult times, they rented to me a 1 bedroom studio apartment and the team were so nice! I would definitely recommend then to anyone! Tenant or landlord!
2/5
GoogleMartin & Co Bedford are in my personal experience one of the worst lettings agents I have ever dealt with from a tenants perspective. I'm sure the experience is different for landlords, but in my expereince staff are rude, unhelpful and generally unattentive when there are issues but very quick to point the finger or demand action when they want something. I had a number of issues during my tenancy that while resolved, took way too long to fix and too much chasing. For example, it too six weeks to fix a bathroom extractor fan. One outstanding issue was a minor leak in the roof which according to the agent "wasn't an issue" and was never resolved.
Agent replied
Thank you for taking the time to leave an online review. The delay with the extractor fan was down to the electrician who originally fitted it not returning both yours and our calls. It would have been unfair on the Landlord to ask them to pay for a different electrician to fix it when it was still under warranty, so we persisted with the original electrician. We no longer use this electrician. The roof was not in our remit to fix; unfortunately this was down to the management company of the block, and no, we did not believe it was an issue, other than a very minor decorative one. I am confident that our service and response times are among the best and this is strengthened by the large number of positive reviews we have received from both Landlords and tenants. Sometimes circumstances do get in the way and we believe we deal with these as best as we can while always taking into consideration cost for the Landlord and level of urgency for the tenant.
5/5
GoogleGreat Estate Agent - always willing to help me with valuable property advice! Habib and Shahid keep up the service.
5/5
GoogleMr Tera Noah handled the repair at my property with skill and efficiency. He communicated well, explaining requirements to the contractor and summing up the costs. Very good.
5/5
GoogleHabib is professional, diligent and is a pleasure to deal with. I highly recommend his services, to anyone looking for an honest and pragmatic estate agency! Pleasure to do business with!
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Questions about Martin & Co Bedford
How many reviews does Martin & Co Bedford have?
Martin & Co's Bedford office has 216 reviews across six platforms: 185 on Google, 19 on Facebook, 2 on Yell, 1 on View Agents, 8 on Trustpilot, 1 on allAgents.
What is Martin & Co Bedford's rating?
Martin & Co Bedford is rated 4.2 out of 5 across all 216 reviews, and 4.3 out of 5 on Google from 185 reviews.
Where is Martin & Co's Bedford office?
Martin & Co Bedford, 56 St Loyes Street, Bedford, Bedfordshire, MK40 1EZ.
