Leaders Sales Bedford reviews

★★★★★ 1/5

Google

I have had constant issues with Leaders from the very start of the letting process. I lease an apartment through Leaders in a managed block of apartments that includes a parking space. Before agreeing to rent the building I asked if there were any building maintenance fees or permits needs and I was informed no, these were all covered by the landlord. I have it in clear writing in my lease agreement that the property I rent includes a parking space with no mention of any additional permits needed. I received a parking fine for parking in my own clearly designated space and contacted Leaders to resolve this issue. I received this response: " I have spoken to my manager and I will ask the Landlord to reimburse you the parking fine. However I would still pay for the fine because you don’t to have more charges or court proceedings" This was over two months ago. Since originally informing them of this issue and paying the parking charge I have received no reimbursement from Leaders or the landlord. They have have shown no proactivity in resolving this issue and I've only recieved a response of 'it's not our responsibility'. This charge and permit totals to 130 pound. Before agreeing to rent the apartment I offered to pay money up front for the deposit. I was pressured into using the no deposit scheme that Leaders operate and made clear that I am more likely to be accepted for the property if I use the no deposit scheme that Leaders profit from. I struggle to believe that a landlord would not prefer cash in hand for a deposit. I am now having to pay monthly for a deposit that does not remove any amount from the original principle. To get out of this scheme you need to pay in full the original deposit amount. I strongly recommend not using the no deposit scheme and do not be pressured into this. You are also pressured into leaving a positive Google Review for Leaders and the letting agent to prevent 'the letting agent getting in trouble with management'. During the tenancy our boiler stopped working. When calling the service provider arranged by Leaders I was informed that 'plumbers don't like working weekends' and was left without hot water and heating for two days over during the winter period. The property had a broken window when we originally moved in. It was not fixed until multiple months after reporting the issue to Leaders. When the landlord arrived for an unrelated electricity check he informed me that Leaders had not mentioned any issues to him. Before moving into the property it was a constant struggle to get Leaders to return calls or emails. Once the admin fees were paid it felt as if we were left out to dry. Our keys to the property were handed to us late causing issues with deliveries and we were not given the required gas card to have heat in the property. The property was advertised as unfurnished and the letting agent informed me that all furniture would be removed from the previous tenenants. When moving into the proper furniture remained. When I brought this up to Leaders I was told I either needed to place this furniture in storage at my own cost or sell the furniture at a cost stated by Leaders and give them the money directly. I would not recommend using Leaders as your property agent. The landlord directly has been very helpful, he is a nice man. My problems have solely rested with Leaders with there inactive response times and dismissive attitudes.

Ryan · 16 June 2019

★★★★★ 4/5

Google

So basically after a whole war that went down between us and the agency regarding some issues in and surrounding the house, after 3 months of being ignored and called rude, we finally had a breakthrough. Miss Lesley Gregory saved the day. Literally. She is our new property manager and managed to sort out our issues in 4 hours, as the other agents we not able to do so for 3 months. She is a true professional, so lovely and understanding. Honestly she is saving this whole agency. She deserves 10 stars (if that would be possible).

Olvedi · 16 June 2019

★★★★★ 5/5

Google

Chloe has been a massive help with my move. She has been so much help with all my questions.

Gina · 15 June 2022

★★★★★ 5/5

Google

Excellent all round service. Laura Burman is superb when it comes to dealing with issues that arise in a speedy manner and customer service from herself and others at Leaders has been exceptional.

Jay · 16 June 2018

★★★★★ 5/5

Google

I can only say we have been very pleased with the service. Laura Burman has been excellent to deal with. Thank you to all of you at Leaders for your friendly and efficient approach.

G · 16 June 2017

★★★★★ 5/5

Google

Had a good experience with the team. Big thanks to Jade, T. Hunt, Chloe and Lauren.PositiveResponsiveness, Quality, Professionalism

Steffi · 15 June 2022

★★★★★ 5/5

Google

Amazing experience, Chloe was brilliant dealing with the complicated reference situation.Very professional and friendly. Thank you very much!!!

Artis · 15 June 2022

★★★★★ 5/5

Google

Chloe has been a great help letting a property, from speedy viewing to dealing with constant queries. Recommend

George · 15 June 2022

★★★★★ 5/5

Google

Very professional and friendly. Big Thank You to Mrs Kim and Mr Shaun for their support and help. My new place feels like home.PositiveProfessionalism

Dorota · 15 June 2021

★★★★★ 5/5

Google

What a marvellous, friendly, efficient and professional firm. I used another firm of letting agents in the past and I was dissatisfied, so I celebrate the day I appointed Leaders. From 'soup to nuts' I am always looked after and they always go the extra mile, delivering service that's beyond my expectations. I shall single out Jasmine, Myles, Laura, Kim, Hannah, Jodi & Rachael for special honours. Thanks everyone!PositiveResponsiveness, Quality, Professionalism, Value

Richard · 15 June 2021

★★★★★ 1/5

Google

Leaders were informed a number of fence panels had fallen down between our property and the rental property next door managed by this company in January 2018. It's now March and the fence panels are still not repaired. Lots of excuses from the manager at the Bedford Office about not being able to contact the landlady who owns the property and not being able to contact the tenants etc etc. If the fence panels had been dealt with in January when we made the telephone call I'm sure they could have been put back in place. Instead they have been left lying in the rain and snow since January and ultimately this situation will cost the owner far more for new fence panels than if Leaders had got off their backsides and sorted it. Wouldn't trust a word they say... Further to the above the tenants have been trying to get the matter resolved too with no success. I have read Leaders complaints procedure and will be pursuing this matter a lot further than area manager level. Sadly if the manager at the Bedford office had been up front about the matter and had a better attitude I wouldn't have to do this.

Johnny · 16 June 2018

★★★★★ 5/5

Google

Amy has been efficient and methodical from start to finish. Scarily knowledgeable about the housing rental market. Amy rented my property with in a day. Highly recommend.

How · 15 June 2020

★★★★★ 1/5

Google

Re- reviewing after my experience with them during exit! Had terrible experience to get my rental deposit back due to unfair claims which were all dismissed at adjudication. My experience was terrible to say the least.

Mahi · 26 July 2024

★★★★★ 5/5

Google

I would like to thank the Bedford branch for the support in my first time purchase of a property. However, the credit truly sits with Paul at the Buckingham office who supported me through a very lengthy and tricky property purchase. He and the team were always available and made time to speak to me, always able to reassure and inform me of what was going on. No matter how frustrated I got by things out of everyone's control, I always felt assured that they did their best to keep communications flowing and actions pushed. Thank you Leaders!

Lydia · 16 June 2017

★★★★★ 5/5

Google

I found leaders to be incredibly professional and productive throughout the entire moving process. Ben had an enthusiastic, warm and welcoming energy and was willing to go above and beyond to ensure our move went as smoothly as possible!

Oli · 17 May 2024

★★★★★ 5/5

Google

Jade was incredible fast and very responsive to all our request. I deffinetly recomend her and the entire team. Best in Bedford

Robert · 15 June 2021

★★★★★ 5/5

Google

Very helpful and efficient team. Treat tenants like human beings which can't be said for some of their competitors. Laura is really helpful and fast at responding to any maintenance issues.

Steve · 16 June 2017

★★★★★ 5/5

Google

Really friendly staff, made the whole moving in process really easy! Jade has been amazing

Eric · 15 June 2022

★★★★★ 5/5

Google

Really positive experience with Leaders. Thank you for making my move in quick and stress free. Hannah was very caring and dealt with everything promptly.

Natalie · 15 June 2020

★★★★★ 5/5

Google

Leaders were incredible and professional as well Jade was amazing at moving me in

Mohammed · 15 June 2022

★★★★★ 5/5

Google

Had a wonderful experience renting a house with them. The negotiator, Hannah was very professional and was of great assistance. Will recommend leaders anytime.

Ademola · 15 June 2020

★★★★★ 5/5

Google

Jada was really helpful in getting my move sorted, would definitely recommend ☺️

Lauren · 15 June 2022

★★★★★ 5/5

Google

Just thought I would leave a review about Laura as she is our main point of contact with leaders. Cannot fault her in the slightest, we have had a few problems with the property since moving in (mostly being down to the age of the flat) and any/all problems we have told laura about have been replied to or dealt with very quickly! Glad to have her helping us out 🙂

Lyle · 15 June 2020

★★★★★ 5/5

Google

Lauren did a brilliant job helping me transitioning from a previous letting agent to Leaders.I had problems with the tenants, a rent review had never taken place, there were issues in the flat the previous agent never addressed, and it all got sorted in the end. Leaders are very transparent and I'm very happy with the service.PositiveResponsiveness, Quality, Professionalism, Value

Matthias · 15 June 2022