Leaders Sales Bedford reviews

★★★★★ 5/5

Google

Eliza was extremely professional, hard working, thorough and determined to get the job done for me. Very impressed. She is an asset to the company and represents them fabulously. Comes across very well. Friendly, personalable and efficient. Thanks again Eliza.

Leigh · 15 June 2023

★★★★★ 5/5

Google

What can I say, absolutely blown away by the service I was provided! Jade was wonderful in every way she was always there to insure the let was smooth and stress free. Couldn’t recommend her highly enough. Thank you Jade!

Jamie · 15 June 2023

★★★★★ 5/5

Google

It was a long hunt for the rented house but when I got this apartment through leaders they made it easier for all the process. Thank you leaders for the hard work you are doing. Kudos and keep up the same. Special thanks to Chloe who made everything smooth for me she was patient and always ready to help because there were certain things that I was not able to understand but she took time to explain me. Thanks a lot again.PositiveResponsiveness, Quality, Professionalism

Enid · 26 August 2022

★★★★★ 1/5

Google

As a landlord who assigned ten properties to Leaders in Bedford, I cannot begin to articulate the depths of despair this agency have driven me and my brother to. In lockdown, they wouldn't agree to call my disabled and diabetic brother who couldn't manage emails (discrimination) and advised their staff did not have mobile phones. My brother died during the pandemic and they would not pay the rents, although collected, to the bank account which was held jointly with my mother, the joint owner of the properties (also illegal). They didn't check the condition of any properties even via video calls although taking the same fees throughout. They gave the properties to the worst imaginable tenants causing police raids on several occasions for gun and drug related crimes. Properties were destroyed and they showed little interest. They breached numerous instructions causing huge unnecessary expenses. I had to write to Head Office to be released from the contract because Shaun Barnett the Manager wouldn't agree to the same. If you want a fuller explanation of what it is like to deal with Leaders in Bedford, feel free to contact me via Rentanyproperty who are my current and extremely professional agents. Incidentally, my experience of Leaders in St Albans has been amazing but this is a franchise and one cannot assume the same level of service from every branch. If you are in Bedford, try Jamal at Rentanyproperty.NegativeResponsiveness, Quality, Professionalism, Value

Susan · 15 June 2022

★★★★★ 5/5

Google

Fantastic Service thank you Isabelle & Anna tharani

Vineeth · 11 December 2025

★★★★★ 5/5

Google

My review is specifically and only for Holly who is currently my Property Manager. Since my properties have been looked after by Holly things have improved from the property management perspective. Holly is responsive, professional, organised, helpful and courteous. She has helped me enormously recently where tenants refused to leave a property and eventually left it in a poor state. All now resolved thanks to Holly's help.

Jenny · 15 June 2023

★★★★★ 5/5

Google

Leaders have been brilliant when me and my partner have been applying for a flat! Thank you so much to Ben for supporting us and keeping us updated every day by answering our inquires and problems straight away, making the process much easier with no worries! I would definitely recommend to anyone who is interested in renting or buying a property as leaders.

Emily · 19 August 2023

★★★★★ 5/5

Google

I would like to say that Leaders have been totally exceptional - especially Hannah Hodgson. From the start of my journey to gain a property she has been fantastic. She was always very efficient and professional in her role of trying to find me a property. On a final note, I have dealt with many estate agent’s but none as enthusiastic and helpful as Hannah Hodgson has been. Thank you very much Hannah Hodgson for all your help - I wish you all the best in the future - Leaders are very lucky to have you👍.PositiveResponsiveness, Quality, Professionalism, Value

Nicholas · 26 August 2021

★★★★★ 5/5

Google

We rented 2 Dennis close with Sophie in the Bedford branch who was excellent in reassuring our rental went through was always helpful with a smile and professional attitude many thanks Sophie

Kevin · 15 June 2023

★★★★★ 1/5

Google

I was awaiting a viewing and they haven’t told me someone else was doing another viewing at the same time and i was made to wait half n hour probably more if i had stayed and no communication very disappointed .

Tabacariu · 16 March 2026

★★★★★ 5/5

Google

I would like to say we received good service at leaders in bedford as for our first time place, me and my other half was searching a lot of companies for some time to find a place that is suitable for our needs, when we knew about leaders Lauren Galway was looking for a suitable place for us and she was Guaranteed to find use a place that was pet friendly. Lauren Galway and her colleagues was very helpful and useful to help with any problems we had. Lauren and her colleagues was happy to support us though the process to find us a beautiful property for me and my other half and now successfully got a place and with the COVID-19 it was a challenge as we did not know how it would go though to find a property so I would like to say to Lauren Galway and her colleagues a big thank you for your help to everyone with their safety and also we was looking forward to meeting the team at leaders in Bedford and we was very excited and happy to receive our keys to the property and we would like to say a big thank you for our leaders bag aswell.I would recommend this service at leaders as they help so much to find a suitable place for you.thank you so much leaders, Lauren and all the team love lots❤️😇🙏🏼✅🧩🥳🤩🥂PositiveResponsiveness, Quality, Professionalism, Value

Annabel · 15 June 2021

★★★★★ 1/5

Google

I have contacted them regarding a flat I wanted to rent but no chance to get hold of them. I have spoken to someone on Thursday and I have asked to arrange a viewing if possible but they said it is impossible during these time and I perfectly understood. However they have agreed to sent me a video of the flat. As soon as I finished to watch the video I contacted them back and I said that I would like to rent it and to let me know the following steps. Even for the email it took about 4 hours to be sent... and after 3 calls I have made and spoken to them. So that Thursday I was told that somebody will get in touch with me. It didn’t happen. The next day... I called them but no answer... I kept calling them and in the end I could speak to someone and told them I will not be able to pick the call before 4pm as I will be at work but given my partner’s phone number instead. No calls from them as they said. Today, Monday I called them back and they said the flat is no longer available as it’s been rented by someone else. What attitude is this? Reliable? No. When you have someone interested ... this is not how you should treat the client. Unless you just do not care... not bothered... apologises? What for? Very unprofessional. That was my experience. Never recommend them to anyone and never get back to them. Irresponsible and so on... 1 star... don’t really know for what...

Roxana · 15 June 2021

★★★★★ 4/5

Google

Myles was absolutely lovely getting us setup and ensuring the move happened with as few problems as possible. However, I did not give 5 stars because of the referencing team that handled my partner and I references. We filled in all the paperwork and attached payslips and bank statements, even our employers and managers numbers and professional emails yet the referencing team did not check this properly and initially declined our application. They even asked my partner (who has worked as a pharmacist for over 4 years) if he wrote his reference himself! What kind of nonsense is that? I cannot help but feel discriminated against! They even asked him for his manager to call them! I've never heard of this before! But my partner did as requested then when his manager called, they said they don't need the call!! What an embarrassment and complete waste of time! It was our letting negotiator Myles who had to contact them and resend the same documents we had already filled in! Very unprofessional attitude towards us from the referencing team. A shame as Myles was so lovely towards us.

Shamaine · 15 June 2021

★★★★★ 5/5

Google

I am writing this review as a first time renter. We had been looking for a property to rent for weeks on end but was only met by disappointment from other local estate agencies. Then, when we came across a property let by Leaders things started to look really positive. Kim from leaders replied to us the same day we first enquired about a properly. From there we were able to kick off the process quickly and smoothly. Kim was professional understood this was our first time renting which made us comfortable (especially during the height of the Covid-19 Pandemic). I have now been living in the property Lent by Leaders for a month now. So far there has been no problems. I would also like to give thanks to Chandan our Property Manager who has helped with any queries we've had regarding the property itself. In summery; I would ONLY recommend Leaders. From my experience no estate agency has had the professionalisation, time or courtesy as Leaders have shown. Thank you to everyone at Leaders!PositiveResponsiveness, Quality, Professionalism, Value

Toby · 15 June 2021

★★★★★ 4/5

Google

Myles was quality all the way through. I dont have anything to complain about. 5* customer service. After a few months at the property I'd like to add to my previous review. Chandan teji who is part of the property management team has been excellent throughout helping me with any issue I have had. She also very pleasant to talk to over the phone. Very professional and comes across very sincere. I hope the employers appreciate her professionalism and care duty of her clients.PositiveQuality, Professionalism

Grant · 15 June 2021

★★★★★ 4/5

Google

The process of my moving was quite stressful but a bit quick, and Hannah was always ready to help. However, when I moved into my property the bins were already full of all sorts which the bin men have refuse to pick up and I didn't make that mess, I reported to leaders and they haven't done anything yet. Plus the shower is impossible to close after is switched on. Overall I will give Hannah a 4 star for her hard work and 1 star to whoever is in charge of the property that am currently in, they just fixed one problem.PositiveResponsiveness, Quality

Sandra · 15 June 2021

★★★★★ 5/5

Google

From the initial engagement instructions the overall process has been very straightforward. Regular updates on progress and documents checks with solicitors. Always on hand for any queries. Overall very smooth from start to completion of the sale. #sold

CGT · 2 April 2026

★★★★★ 5/5

Google

Eliza has been the most helpful property manager I've ever encountered. Her attention to detail and attentiveness when dealing with problems is unmatched. She us a real credit to Leaders.

Jessica · 15 June 2023

★★★★★ 5/5

Google

I am very happy with the help I received while moving home. I would like to thank Chloe alot! She has been brilliant and very nice throughout the process!

Soraia · 15 June 2023

★★★★★ 1/5

Google

Avoid them if you can. From day one, they were dishonest about the contents of the property during the viewings (promising appliances, etc.). It not only happened to me before I moved in, they were also offering my appliances to the next tenants on viewings. It's impossible to get a response from them about anything, as they lack communication skills. I had many problems just trying to collect the keys to the house I rented from them. After that, for over a year, they did everything they could to avoid addressing my inquiries, constantly directing me to contact the landlord. At one point, I wasn't even sure if I was living in the property legally, as my fixed-term contract had expired, and they couldn't be bothered to respond to any of my multiple emails about extending it. At the end of the tenancy (this part is the best), both the landlord and I had to fight with them to get my deposit back (which I still haven't received). They did not take action to return the deposit for two weeks after I moved out. When I finally called to ask what was going on, they lied to me, saying the landlord had my deposit. It took about 15 calls between me, them, and the landlord to figure out where the money was. All of this was placed on me, as they insisted that I had to contact the landlord and somehow get him to send them the appropriate emails. Thankfully, Sam (landlord) wanted to resolve the situation just as much as I did, and after several days, Leaders finally confirmed they would release the deposit. They never provided instructions on when, how, or where to drop the keys off after moving out. They never confirmed whether they were satisfied with the state of the property once I had vacated. They also failed to act on returning the deposit. If I hadn't reached out to them, I would still have the keys and no deposit, as they simply don’t care. I’m not sure if it matters, but every time I spoke to or emailed someone from Leaders, it was a different person. My property manager’s name was either Katy, Kate, or Katie, I’m not sure how to spell her name because I never received an email directly from her.

Devil · 17 December 2024

★★★★★ 5/5

Google

When I was on the look out to rent out properties in the area, Laura could not of been more helpful. She has been such a pleasure speaking with and putting all of my worries and concern at ease. Things were easy straight from the get go! Through unforeseen circumstances I couldn't go forward with renting out in that particular area. But I would definitely recommended Laura and hope to be in contact with her in the future! My only negative comment would be I couldn't take Laura to run all of my other Properties over the country. True asset to Leaders.

Shannon · 15 June 2020

★★★★★ 5/5

Google

Just a little thanks to Amy for the service that she has provided my boyfriend and I. She is bubbly, friendly, and didn't make me feel weird for getting ecstatic about properties as this was my first time renting! Unlike other encounters I've had, she actually bothered to get to know what my likes and dislikes were and recommended properties to me off the back of this. Although there have been a few bumps, as I'm sure is to be expected with any new tenancy, Amy has been prepared to stay late for me to go through contracts as well as to go that extra mile to check in on how things are going/how I'm feeling. A personal touch that truly goes a long way.

Sian · 15 June 2020

★★★★★ 5/5

Google

Great service! From first time when I went to view first property, letting agent Amani K was wonderful so professional always smiling, answered all my questions about the property, explained to me every single step... then when finally decided to move I was in contact with Hannah H, she had great customer service so kind and beautiful, she kept me updated all the time with the status of my application and always called me or emailed if anything else needed.. There was some issues however they all helped me through the whole process and made sure that I will move it at the chosen property. Also thanks to Kim and Shaun.

Islam · 15 June 2020

★★★★★ 5/5

Google

I strongly advise everyone to work with Leaders Bedford. Lauren was amazing throughout as she was kind, attentive, approachable and she definitely is a problem solver. Our nightmare of house hunting turned into a smooth process. Even though we lived 3 hours away every detail was solved over the phone or via e-mail. I want to thank Lauren and the rest of the team as everyone was very helpful.

EE · 15 June 2022