Jayne Beard Associates Ltd Bedford reviews

★★★★★ 1/5

Trustpilot

Most Terrible Experience

I had the most terrible experience with this letting agency. They did a reference check and noticed my contract was expiring a month to the tenancy agreement date and sent a failed reference because of that despite my entreaties that my contract was going to be renewed. Heck.i wasn't planning on being out of job for goodness sake but they refused.i even offered to provide a guarantor but no they refused again because they Intended to keep my deposit. As if that was not enough they quickly went to reenlist the property back online without even notifying me formarly.Kirsty Smith is not fit for her job. No desire to help or solve customer's problems.I wonder how these guys are still in business! Please avoid them at all cost.

Temitope · 12 January 2021

★★★★★ 4/5

Google

Kirsty Smith has been really helpful as our property manager since moving in. She's quick to respond to emails and has been able to sort out a few problems that we've had since moving in, in a timely manner. Always polite and efficient, and gets the job done.

Phil · 7 June 2020

★★★★★ 5/5

Google

My personal experience with Jayne Beard Associates had been amazingly positive when it came to secure a rental property. The staffs were very friendly and very professional all the way through, always communicating with me whenever necessary. Especially, I am very grateful with the quick and efficient response that my Agent Emma Gardener has been providing for me in any issues I had, and always in a very friendly manner leaving me a very satisfied customer. I would definitely highly recommend Jayne Beard Associates to anyone looking for a new property to rent!

Juan · 7 June 2020

★★★★★ 5/5

Google

Been dealing with Kirsty since March of this year, its a pleasure and very easy communicating and extremely professional on every occasion .. Thank you Kirsty

Jay · 17 June 2023

★★★★★ 1/5

Google

The agency do not give any support to the tenants. They do everything to take money from deposit, even you paint, professionally wash, etc, they put on their contracts clauses to take advantage of everything, even if you have been advised that is illegal what they've done. Not recommended at all.

Central · 4 October 2024

★★★★★ 1/5

Google

WORST LETTING AGENCY EVER! DONT GO THERE!!! STRONGLY ADVISE BEING ON GOOD TERMS WITH THE POLICE! SOUGHT THEIR ADVISE TWICE WITH THIS DISGUSTING COMPANY! THEY LIKE TO PLAY WITH FIRE IN THE WRONG AREAS! Currently renting a studio fat with them, myself and partner moved in with our 2 month old baby on the 28th December 2016. Two months on and we've had to contact environmental health due to mould growing throughout the property. There is mould all in the living/bedroom, behind the fireplace, possibly under the floor boards, behind the radiator and in the bathroom. This only found out when someone was sent to inspect the property where we were told there is a cellar underneath us. Mould has been found on my daughter a clothes, and under her chest of drawers the floor is soaked! We have been left with no boiler or gas for over a week as they are trying to charge us £60 and we can't afford that and refusing to give us our landlords number. Our estate agent also gave a set of our keys to a gas inspection company for over a week without us knowing!! Our estate agent keeps trying to tell us the mould is only there due to a small crack in the wall outside which has now been patched up, but I still see it growing! She also knew mould grew in the property she letted out to us with our baby as when first mentioned she replied with "Oh yes, its due to improper ventilation" she informed us of what to do and we followed as she said and it made no difference. If this carries on I will be going to the papers! Would give no stars if I could! Bunch of useless stuck up workers who have no care for anything. Have also tried calling up to speak to our estate agent to be told she isn't in, and as thw office is just opposite us we went in and found her sat at her desk

Keeleigh · 8 June 2018

★★★★★ 1/5

Google

DON'T TOUCH THEM!!!! Dreadful company, staffed by obnoxious people, who look down their noses on their customers. Deposits are not returned even when the property has been thoroughly cleaned. They enter your home without notice and claim that the fact they posted a letter is enough to prove you knew they were coming (letter was never received), but refuse to accept notice, which was posted,and copy of notice which was taken in by hand, as it is claimed they didn't receive the posted copy. - Double standards without a doubt. Then used bullying tactics on a 77 y/o man who signed to guarantor the original 6 months tenancy, claiming he was still responsible for the rent for the entire time - (Not True). Keys were returned to the office but the stuck up little madam in there refused to sign to say she had taken them, goodness knows why. - FOR YOUR OWN SANITY, DON'T GO ANYWHERE NEAR THIS COMPANY

Joanne · 8 June 2017

★★★★★ 5/5

Google

Janye Beard Associates is very considerate and always eager to put the tenants at ease. I am one of their tenant that is not ready to risk using another letting agent because this company is just amazing. The staff and my property manager is the best 👌. Thank you Kirsty, thank you Janye Beard Associates

Jenny · 10 May 2023

★★★★★ 5/5

Google

We have been dealing with Kirsty mainly, who has been great! As have any other staff we have spoken to so far. Kirsty is extra keen on ensuring everything has been perfect for us, she has made the move smooth so far!

Michelle · 28 February 2024

★★★★★ 5/5

Google

Really pleasant experience with Kirsty and the people at Jayne Beard Associates! Whenever I have mentioned an issue within the house, this was resolved or someone has come out super quickly! I haven't had a chance to talk over the phone but the email communication works for me and my lifestyle! Thank you Kirsty!!

Jordan · 8 May 2023

★★★★★ 5/5

Google

Renting property from Jayne Beard is not bad. Kirsty (Letting Agent Manager) is ever ready to assist us whenever we encounter any problem. They arrange for experts to come over to solve the problem at hand.

Georgina · 9 January 2026

★★★★★ 1/5

Google

I stayed in a flat provided by Jayne Beard Associates for over two years. When it came time to move out, I expected to receive my full deposit back, especially after being a long-term tenant. Instead, they came up with unnecessary reasons to withhold the entire amount. Naturally, after more than two years of living in the flat, there was some minor wear and tear. However, this is completely normal and should be expected. Yet, they used this as an excuse to take my entire deposit. This is unfair and feels like a scam. I would strongly advise against using Jayne Beard Associates. Their practices are dishonest and they seem to be exploiting tenants. It is a shame that such a company operates in our area. Avoid them at all costs.

Dipu · 27 June 2024

★★★★★ 1/5

Google

Unfortunately, the rental reviews which are and should raise concerns to landlords as your investments. ☆*Renters are clients as well. I would want to know of any potential tenant whom is interested in my investment for myself to decide whom I'm willing to let my property, too. Jane please do contact me directly, as so far I've been ignored and when I was able to get through I too, have been lied to, treated with such rudeness. It is shocking and as a business owner. I'd seriously think, that perhaps its time to reflect and retrain or train staff to show some basic manners at the very least in your front of house. I look forward to hearing from you, to discuss and I really hope you will be keen to turn my experience from 1 star to 5. I will return, to hopefully update my experience from Negative to Positive and a new beginning for all future renters, in the process.NegativeResponsiveness, Quality, Professionalism, Value

Kel · 27 August 2021

★★★★★ 5/5

Google

I'm in the process of renting a property managed by Jayne Beard and have been in contact with Kirsty extensively throughout. I felt considered and looked after the whole time I've been in contact with her. She's so helpful in answering my (many) questions and she always got back in contact when she said she would. Despite the global pandemic, I felt like I was kept in the loop the whole time. Based off the experience I've had so far and with Kirsty as the representation of Jayne Beard, I'm happy with the service I've received.PositiveResponsiveness

Jo · 27 August 2021

★★★★★ 5/5

Google

We have had the best service from Kirsty at Jayne beard! We found a house during lockdown and went ahead with processing unfortunately the lady decided to stay but rather then leaving us with no where to go Kirsty went above and beyond to help us get another place quickly! Turn around was quick and easy and would highly recommend anyone to use them! Thankyou so much guys!

Laura · 7 June 2020

★★★★★ 5/5

Google

I would highly recommend Jayne Beard Agency as I found it very helpful and friendly. They were happy to answer any questions all the time. Especially while I was moving out, Kirsty was so professional, she got everything sorted promptly. Many thanks to the team as well, always very polite and efficient.PositiveResponsiveness, Quality, Professionalism

Adrian · 27 August 2022

★★★★★ 1/5

Google

Avoid at all costs. Absolute sham of a letting agents. Despite ensuring the property was in a better condition than when we moved in they will still charge you just because they can and nothing you can do about it even though at the inspection they were happy with the property and then changed their minds so they can steal your deposit. They only care about issues with the property when you move out despite reporting appliances not working etc several times just to be ignored. They will lie to save face despite having proof of the opposite in front of them. Absolutely do not rent with these people you will regret it.

Scott · 28 February 2024

★★★★★ 5/5

Google

I am impressed and happy with their services , quick response and professionalism it’s top notch 👍👍👍💯💯 …

Joy · 25 March 2026

★★★★★ 5/5

Google

I have great respect for Kirsty,who has managed my property for several years with 3 different Tenants. Roger Whilding

Roger · 15 March 2026

★★★★★ 5/5

Google

Can’t thank you all enough for the outstanding service I have received . I am so grateful to each and everyone of you at the Bedford branch for all the effort you have put into helping me . I can’t recommend you all enough ! 100% Customer service all the way ! Hugest thanks again !

Stacey · 30 June 2023

★★★★★ 1/5

Google

AVOID AVOID AVOID. If I could award 0/5 stars I would. Find someone else to rent through. We rented with Jayne Beard for 3 years and the way they have handled themselves throughout this tenancy has been the worst experience. We have never once missed a payment, and rented a property that we were promised would be improved/repaired upon us signing contracts at the start of tenancy - this never happened. Upon moving out in August, we have ultimately been victimised for the moving out repairs for this gross mis-management. We've just finished a 3 month battle over the return of our tenancy deposit through the DPS protection scheme, in which we were awarded a significant majority back after Jayne Beard roguely attempted to claim £850 of a £1030 deposit to cover the costs of their poor property management, zero maintainence and lack of investment into their property(ies) from the start. It's not the tenants job to do this, it's theirs! They act exclusively on behalf of their landlords and give absolutely minimal tenancy care, support, consideration, upkeep, property maintenance and general support (unless they're legally obliged to maintain elements of a property). I wouldn't wish our experience on any one else, and I would strongly advise others to read extemely similar reviews like this before looking to rent with them - it's clearly a way this company operates and isn't the first (nor the last!) time either. AVOID AVOID AVOID.

Olli · 19 December 2023

★★★★★ 5/5

Google

I have been a landlord with Jayne Beard for 15 years plus and have had no problems with their service. Kirsty, my contact with them, is always helpful and returns my calls. She looks after all maintenance with my 2 properties and keeps me informed of anything needing to be done arranges quotes and chases the contractors to ensure work carried out to a high standard and completed to timescales. If you are looking for an agent to manage your property I would be happy to recommend them.

Kay · 8 June 2018

★★★★★ 5/5

Google

Kate Chernyshova from Jayne Beard has been outstanding in her role as our latest Property Manager. She immediately went to view the property as it was added to her portfolio, reviewed the rental price to increase the asset's income, advertised the property in prime position within the local media and ensured a prompt and risk free tenant change at the new rate within a week. Fully recommend her if you wish a dedicated relationship between Landlord and Agent.

Ryan · 8 June 2018

★★★★★ 1/5

Google

If you want a respectable and rational letting agency please avoid Jayne Beard at all cost… My family and I were tenants in a property managed by Jayne Beard, we lived in the property for over three years and kept it in good condition (without any call outs or complaints) and had a really positive relationship with the landlord. Unfortunately when it was time to move on, Lisa immediately outright refused to adjust our prospective move day by 2 days even after we gave several weeks notice and despite the fact we have small children. We had to change our move out date as that was the only date our moving team could help however Lisa even threatened to enforce our departure. The landlord was forced to intervene for us and permitted the change of dates that Lisa so aggressively refused. Her behaviour was totally unprofessional and distasteful. To add insult to injury, once departed - Jayne Beard attempted to swindle over £500 pounds from our deposit with unreasonable requests of deep cleaning and other unwarranted requests. We made it clear that we are not responsible to upgrade the property or leave it in a better state than we found it. At this point we had already paid £200 for an end of tenancy clean before key handover. Thankfully the DPS saw past these odd demands and released our entire deposit to us that Jayne Beard tried to claim. Attempting to obtain money from people through lies and deceit is incredibly scary and far from professional. Please avoid this agents as a tenant or landlord.

Temwa · 4 October 2023