Every review we hold for the Bedford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would like to thank the team at jane beard especially kirsty , they have been brilliant at sorting my problems out , working hard during these hard times , nothing to much trouble a big thankyouPositiveResponsiveness, Professionalism
Carolyn · 27 August 2021
Agent replied · 7 June 2023
Hi Carolyn, thank you for taking the time to leave such a lovely review of us, and we are very glad you were happy with our service provided. This is greatly appreciated by all of the staff here, and we are thrilled to receive this positive feedback.
★★★★★ 1/5
GoogleI wish there was the opportunity to give zero stars.
Jayne Beard Associates worse agency in town. Do not look after properties, do not manage properties, and are only interested in the $$$$$. SHAME ON YOU.NegativeQuality, Professionalism, Value
Ninja · 27 August 2021
Agent replied · 7 June 2023
Dear Ninja. I am sorry you have had a bad experience with Jayne Beard Associates, we are always keen to improve and learn from our clients. Please feel free to contact me to discuss in more detail as I cant understand your issue from your review.
My email is jonathanhawkins@jaynebeard.co.uk
★★★★★ 1/5
TrustpilotFollowing on from a previous review…
Following on from a previous review we’ve now been with them over 2 years and they are still awful to deal with. Our new property manager has zero customer service skills, is rude, defensive and argumentative. I’m betting the landlords and potential tenants don’t see this side of them. We avoid as much contact with them as possible as their attitude causes us stress and sleepless nights.
Fiona · 13 January 2022
★★★★★ 5/5
GoogleVery polite and professional staff. Fast email responses too! The staff were so helpful to ensure we settled into our new property and are always quick to respond if you need further help on anything. I highly recommend.
Trish · 7 June 2021
Agent replied · 7 June 2023
Hi Patricia, thank you for taking the time to leave such a lovely review. All of the staff here appreciate this positive feedback.
★★★★★ 5/5
GoogleI used Jayne Beard to rent my property out. I thought the customer service was great, very responsive and always helpful. I had complete trust in them, thank you!PositiveResponsiveness, Professionalism
Joanna · 27 August 2021
Agent replied · 7 June 2023
Hi Joanna, thank you for taking the time to leave such a lovely review. All of the staff here appreciate this positive feedback.
★★★★★ 5/5
GoogleReliable, efficient and professional - as a landlord I would highly recommend Jayne Beard. They have made the process of letting a property very easy indeed for both landlord and tenant. I would certainly recommend to others.
Lindsay · 8 June 2018
Agent replied · 7 June 2023
We want to say thank you for leaving your positive review regarding your experience.
★★★★★ 1/5
GoogleAwful lettings agents, worst service. We’re nothing but good tenants, paid early. Was returned the favour by not fixing any problems. Non stop issues from the day we moved in to over a year later and was still never resolved. They lied over and over again.
T · 8 January 2023
★★★★★ 5/5
GoogleNever had an issue withJayne Beard. My letting manager Kirsty Smith has always dealt with my queries and issues very quickly and very professionally. Sorted out my faulty washing machine without a hitch. Would use Jayne Beard again without question.
Gary · 8 May 2023
★★★★★ 1/5
GoogleI will never recommend it to anyone else. I had the worst experience with them. They told me that visitors are not allowed into the property. Then they came to check my property without my permission. They also will never help you as they only taking the landlord's side.
Artemis · 7 June 2022
★★★★★ 5/5
GoogleJayne Beard were great throughout with all aspects and arrangements. Helpful advice and guidance. Smooth and easy completion of arrangements. Very easy to work with. Thank you very much.
Alicia · 8 June 2018
Agent replied · 7 June 2023
We are pleased to hear you are happy with the service we provided and would like to thank you for leaving us a review.
★★★★★ 1/5
GoogleTrying to a find a property to rent. And each time there is a property from Jayne Beard it's impossible to get a hold of them. I tried sending an email but I have never got the response back.
The properties keep popping up from this estate agent but now I just ignore them.NegativeResponsiveness, Professionalism
Karolina · 27 August 2020
★★★★★ 5/5
GoogleProfessional helpful service from Kirsty. Quick response to any issues. I would recommend Jayne beard lettings. I feel secure in my tenancy and valued as a tenant.
ANNA · 8 June 2018
Agent replied · 7 June 2023
Thank you for taking the time to leave such a lovely review, we are pleased to hear you are happy with our service provided and this is greatly appreciated by all of the staff.
★★★★★ 5/5
GoogleFriendly, professional team, that bend over backwards to help you.
Shez · 4 October 2024
★★★★★ 5/5
GoogleHighly recommend property manager Adam MacLeod, he has always responded to any queries I have very quickly, and has been extremely helpful all throughout the stages of my tenancy!
Been a tenant of Jayne Beard for over 2 years and they have always been honest, fair and very helpful. Would recommend.
Ash · 2 January 2021
★★★★★ 1/5
Google0 tbh unprofessional and just a waste of time so don't even bother dealing with them sorry to "try"
Emoke · 15 April 2024
★★★★★ 1/5
GoogleAWFUL CUSTOMER SERVICE, POOR COMMUNICATION EVERY SINGLE TIME. I have promised myself to never call them again. They are very very very unrespectful!!!!
Beaumont · 8 June 2019
Agent replied · 7 June 2023
We are very sorry to read that your recent experience with us was not up to the high standards in which we aim to achieve. As there is no name listed within the review, we would like the opportunity to hear from you to understand which matter this relates to. On this basis, please could you email enquiries@jaynebeard.co.uk so that we can look into this further.
★★★★★ 1/5
GoogleAbsolutely dreadful Lettings agents let out property or rather wind tunnel that was not habitable causing me to have a hospital admission of pneumonia due to lack of heat and a draught throughout the property resulting in me having to sleep in my clothesNegativeResponsiveness, Quality, Professionalism, Value
Will · 27 August 2021
★★★★★ 1/5
GoogleJust very bad experience
Marina · 3 December 2024
★★★★★ 5/5
GoogleHighly recommend property manager Adam MacLeod, he has always responded to any queries I have very quickly, and has been extremely helpful all throughout the stages of my tenancy!
Been a tenant of Jayne Beard for over 2 years and they have always been honest, fair and very helpful. Would recommend.
Archie · 7 June 2020
★★★★★ 1/5
GoogleAbsolutely disgraceful
Staff not interested in helping.
Did not offer alternatives ad they were fully booked.
Pure laziness and poor customer service.
Staff should be trained and learn hiw to deal with tenants.
MMR · 9 March 2023
★★★★★ 1/5
GoogleTerrible communication. Only interested in helping landlords awful for tenants. No knowledge or care of basic tenant rights
Lou · 7 June 2020
Agent replied · 7 June 2023
We are disappointed with the review and we feel your comments are very unfair. You have been a tenant with our company for 16 years and we have always believed that we have had a good working relationship. Unfortunately the landlord has instructed us to issue you notice as he would like vacant possession, we have tried to call you several times to discuss alternative accommodation but we have had no response.
★★★★★ 1/5
GoogleShocking experience with this business. Poor customer service and they wont return your deposit no matter what they tell you up front.
Alicia · 3 November 2023
★★★★★ 1/5
GoogleIt's definitely landlords that leave 5 star reviews and tenants that leave 1 star. If you are thinking of renting be very wary of this shocking company. They'll charge you for having to put a blade of grass in the bin when you TRY to get your deposit back.
Stephen · 8 June 2019
★★★★★ 1/5
GoogleExtremely rare to receive an email back from JayneBeard after emailing for almost a month. Hence why I am choosing not to rent from this estate agency. They clearly do not value potential customers, makes me wonder how they would treat customers.NegativeResponsiveness, Professionalism, Value
Toby · 27 August 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
