Jayne Beard Associates Ltd Bedford reviews

★★★★★ 5/5

Google

I lived in the property for over 20 months, and throughout my tenancy my experience with Jayne Beard & Associates was very positive. The team was professional, reliable, and easy to communicate with at all times. In particular, Kirsty was an excellent property manager , approachable, responsive, and always helpful. Any issues that arose during the tenancy were dealt with quickly and efficiently. At the end of the tenancy, a small amount was deducted from my deposit for cleaning and general maintenance, which was clearly explained and completely reasonable. The process was transparent and handled professionally. Overall, I was very satisfied with the service provided and would happily recommend Jayne Beard & Associates to anyone looking for a reliable and professional property management agency.

Clifford · 18 December 2025

★★★★★ 1/5

Google

I had a very upsetting experience with this letting agent. I was given only two months’ notice to leave because I was told the landlord intended to sell the property. As a single mother who always paid rent on time and kept the home clean, this caused serious stress and disruption. We were settled there my son’s school and my workplace were nearby and we were forced to move quickly into a place I did not want. What makes this worse is that I later saw the same property advertised for rent at a higher price. Before leaving, I had even asked whether the landlord wanted to increase the rent, but I was told the property was being sold. On top of that, half of my deposit was withheld for trivial reasons despite leaving the property in good condition. I feel misled and unfairly treated despite being a responsible tenant. Based on my experience, I would urge others to be cautious.

Mistura · 15 March 2026

★★★★★ 5/5

Google

I highly recommend Jayne Beard, in particular Ally, an agent I’ve personally used as a landlord for the past 5 years. They stand head and shoulders above other agents in the town, and I speak from personal experience. Their service is second to none, primarily because you deal with the same property manager from start to finish.This consistency means they truly know both your property and you as a customer, unlike other agents where a different a different person handles each step and no one has the full picture. Jayne Beard’s approach is professional, personal, and reliable every single time.

Kristel · 10 August 2025

★★★★★ 1/5

Google

Dealt with this company for the first time this week. My sister tried to book a viewing for a rental property online she was told the appointment she requested online wasn't possible to book because they are doing block viewings. I have rang them on Monday to see if it is possible to book a viewing in I was told they are doing block viewings onTuesday but the time did not suit us so we were told to ring back on Wednesday to see if the property is still available. My sister rang back today and was told the viewings are today (Wednesday)and they are fully booked. There is no communication between staff members and they are unprofessional and not polite on the phone we are told it is what it is

Beata · 15 April 2024

★★★★★ 1/5

Google

My experience with Jayne Beard has been nothing short of frustrating. You can keep the house spotless, pass every inspection, and still find yourself fighting for your own deposit. They carry out inspections every three months, yet never raise a single issue at the time, only to use “mystery problems” later when it’s time to return your money. They’re quick to hand out quit notices, but when you actually need them to come and fix something in the property, they’re nowhere to be found. Calls go unanswered, problems drag on for weeks or months, and as a tenant you’re left to deal with things on your own. It genuinely feels like they’re more interested in finding excuses to keep your deposit than in providing a fair or professional service. The way they treat tenants is unfair, stressful, and completely avoidable. AVOID THEM if you value honesty, reliability, and your deposit.

Misture · 16 December 2025

★★★★★ 1/5

Google

asked to view a house when it first came on to the market on rightmove. No response, followed up about 4 days later with an email, again, no response, bear in mind when you submit an enquiry you have to consent to a credit check so it's quite invasive. I have a good credit report, and earn c£70k- really poor customer service, and not sure I'd want to be going through this agent if I was a land lord, there are probably empty houses on one side and a bunch of potential tenants on the other and never the twain shall meet.

Stephen · 16 December 2025

★★★★★ 1/5

Google

Dealing with a tenant’s eviction from my property was very stressful and made even more so by Property Manager Kirsty Smith’s obstructive behaviour in producing the key documentation required for a successful eviction, to the extent that I frequently wondered if this particular tenant was a personal friend of Kirsty’s, given the way in which she seemed determined to frustrate the eviction process. From the off, she served an incorrect Section 21 notice (this is her job, right?), which meant my solicitor had to re-serve it - and kept me out of my property for at least 2 months longer than necessary. Over the 4 years she managed this property for me, I thought her sly and evasive, which frequently meant I had to keep emailing for clearer or fuller explanations; her passive-aggressive manner in telephone and email correspondence left me gritting my teeth every time I heard from her. I eventually had to ask her manager to allocate a different Property Manager. At the end of the day a landlord is paying for a service: I received very poor service in this instance.

JH · 16 November 2025

★★★★★ 5/5

Google

Kirsty Smith is an amazing Property Manager. She has been so supportive to us during our nearly 5 years in a tenanted home managed by her and her team. She has been understanding (even through covid when everyone was finding times tough) and wonderfully communicative and has taken on board all feedback we provide. You'd be very well cared for and supported to have Kirsty and team managing your tenancy, both as a tenant and as a landlord!! Id recommend Kirsty and Jayne Beard Associates, time and again!!! Thanks Kirsty!!

Chrissi · 4 October 2023

★★★★★ 5/5

Google

I have been with Jayne Beard for 10years and my property manager Kirsty has been with me through out. She is fantastic nothing is too much trouble and any issues have always been dealt with promptly and will as little inconvenience to me as …

Sparkly · 15 April 2025

★★★★★ 5/5

Google

Fantastic service while renting a property for 5 years in Bedford. Kirsty was flexible and responded to our needs immediately to fix any issues. Friendly and accommodating, including all of the support staff from Jean Beard in the office especially Ally, who was very kind and friendly while she was inspected a property. Couldn’t recommend highly enough, thank you for everything what you have done so we could feel well comfortable in the rented house. All the best for you guys 👍🙏

Wioletta · 22 July 2023

★★★★★ 1/5

Google

Extremely disappointed with Jayne Beard after over 30 years of loyalty as both a tenant and a landlord. I recently enquired about letting my property and was quoted fees that had risen sharply since our last engagement. When the terms and conditions arrived, the charges were even higher than what I’d been told on the phone. Their own website listed the same service at less than half the price I’d been quoted. When I raised this with the lettings manager, she dismissed it, saying the website hadn’t been updated, and refused to honour or even discuss the lower advertised rate. This experience left me feeling that transparency, fairness, and customer loyalty are no longer valued at Jayne Beard!

Neal · 15 August 2025

★★★★★ 5/5

Trustpilot

I have lived in the property for over 20 months

I have lived in the property for over 20 years, and throughout that time my experience with Jayne Beard has been very positive. Kirsty was by far the best property manager I dealt with , professional, approachable, and very responsive.

Clifford · 16 December 2025

★★★★★ 1/5

Trustpilot

Bad letting agent

I had a very upsetting experience with this letting agent. I was given only two months’ notice to leave because I was told the landlord intended to sell the property. As a single mother who always paid rent on time and kept the home clean, this caused serious stress and disruption. We were settled there my son’s school and my workplace were nearby and we were forced to move quickly into a place I did not want.

Mistura · 23 February 2026

★★★★★ 5/5

Google

I stayed in the property for over 20 months and had a great experience with Jayne Beard & Associates from start to finish. Communication was always clear and professional, and any maintenance issues were dealt with promptly. Kirsty, in particular, was fantastic to deal with , friendly, approachable, and very responsive whenever I needed assistance. At the end of my tenancy, a small deduction was made from my deposit for cleaning and general upkeep. This was clearly explained, fair, and handled in a very reasonable manner, which I appreciated. Overall, the property was well managed and I had no major issues during my tenancy. I would definitely recommend Jayne Beard & Associates to anyone looking for a dependable and professional letting agency.

Anjula · 18 December 2025

★★★★★ 5/5

Google

Jayne Beard have been my letting agent since I moved to Bedford in 2017. I have to say that they, and my Property Manager Amy in particular, have been very good to me. They have always gone out of my way to make my tenancy very easy indeed and have been very kind in relaying the care I take of the property, to the Landlord. I was dreading renting again after so many years, but Amy, and Jayne Beard have really taken that apprehension away. Last week I committed the unforgivable sin of leaving my keys indoors and locking myself out. Someone was at my flat in 15 minutes, to let me in with the spare keys. I call that "going the extra mile". Many Thanks Amy and Jayne Beard Assocs - Mark P

Marc · 8 June 2018

★★★★★ 1/5

Trustpilot

Poor landlord service experienced

Dealing with a tenant’s eviction from my property was very stressful and made even more so by Property Manager Kirsty Smith’s obstructive behaviour in producing the key documentation required for a successful eviction, to the extent that I frequently wondered if this particular tenant was a personal friend of Kirsty’s, given the way in which she seemed determined to frustrate the eviction process. From the off, she served an incorrect Section 21 notice (this is her job, right?), which meant my solicitor had to re-serve it - and kept me out of my property for at least 2 months longer than necessary. Over the 4 years she managed this property for me, I thought her sly and evasive, which frequently meant I had to keep emailing for clearer or fuller explanations; her passive-aggressive manner in telephone and email correspondence left me gritting my teeth every time I heard from her. I eventually had to ask her manager to allocate a different Property Manager. At the end of the day a landlord is paying for a service: I received very poor service in this instance.

Opinion# · 21 October 2025

★★★★★ 5/5

Google

Kirsty is a super star. Made such a stressful time of my life so much easier. Everything I asked for, Kirsty had no problem helping with.

Carl · 4 September 2024

★★★★★ 5/5

Google

Very helpful staff and always pleasant and quick to respond. We had no hot water and contacted the emergency number after office hours. There was a response within 5 minutes and a plumber was sent out the following day who fixed the problem. Excellent service.

Dapo · 7 July 2023

★★★★★ 5/5

Google

I can highly recommend Jayne Beard Associates, the team are really helpful, friendly and professional. Kirsty has been fantastic in helping me rent out my property, always responding to any queries quickly and efficiently, and putting my mind at rest. The customer service is excellent. Many thanks for all your help and hard work.PositiveResponsiveness, Quality, Professionalism, Value

Catherine · 27 August 2021

★★★★★ 5/5

Google

I would highly recommend jayne beard as an agency, they have been nothing but supportive and friendly especially during this difficult time. Kirsty is my propery manager and is very friendly and nothing is too much for her. When i have had a problem with my flat, she has responded very quickly and jobs have been conducted professionally.PositiveResponsiveness, Quality, Professionalism

Danielle · 27 August 2020

★★★★★ 4/5

Google

Kirsty has been very professional and amazing as a letting Manager. Always acting upon our requests, providing solutions when needed, and regular checks of the property. Thanks for all your support. Christelle N.

Christellediane1 · 4 October 2023

★★★★★ 1/5

Google

Avoid at all costs. I lived in a property managed by Jayne Beard for about 18 months. During this time a leak from a flat above started and I reported it immediately. The agents showed no interest in helping me, took weeks to reply to …

Benjamin · 15 April 2025

★★★★★ 5/5

Google

Well deserved 5 stars to Kirsty Smith! I genuinely felt like you did care about me as your customer. You kept me well informed all the way thru this process of getting my flat. Quick response to each phone call or email. I will definitely recommend this agent and agency to whoever needs to rent. Thank you once again!

Moniqa · 8 June 2018

★★★★★ 5/5

Google

I have had a great experience living in a property managed by Jayne Beard Associates Ltd. The property manager, Kirsty Smith, has been helpful, responsive, and professional throughout. I am very happy with the service and would definitely recommend Jayne Beard Associates Ltd to others. Akani Ntuen 84A Midland Road, Bedford MK401QH

Akaninyene · 16 December 2025