Every review we hold for the Bedford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would like to thank the team at jane beard especially kirsty , they have been brilliant at sorting my problems out , working hard during these hard times , nothing to much trouble a big thankyouPositiveResponsiveness, Professionalism
Carolyn · 26 October 2021
Agent replied · 25 October 2024
Hi Carolyn, thank you for taking the time to leave such a lovely review of us, and we are very glad you were happy with our service provided. This is greatly appreciated by all of the staff here, and we are thrilled to receive this positive feedback.
★★★★★ 1/5
GoogleI wish there was the opportunity to give zero stars.
Jayne Beard Associates worse agency in town. Do not look after properties, do not manage properties, and are only interested in the $$$$$. SHAME ON YOU.NegativeQuality, Professionalism, Value
Ninja · 26 October 2021
Agent replied · 25 October 2024
Dear Ninja. I am sorry you have had a bad experience with Jayne Beard Associates, we are always keen to improve and learn from our clients. Please feel free to contact me to discuss in more detail as I cant understand your issue from your review.
My email is jonathanhawkins@jaynebeard.co.uk
★★★★★ 5/5
GoogleVery polite and professional staff. Fast email responses too! The staff were so helpful to ensure we settled into our new property and are always quick to respond if you need further help on anything. I highly recommend.
Trish · 26 October 2021
Agent replied · 25 October 2024
Hi Patricia, thank you for taking the time to leave such a lovely review. All of the staff here appreciate this positive feedback.
★★★★★ 1/5
TrustpilotFollowing on from a previous review…
Following on from a previous review we’ve now been with them over 2 years and they are still awful to deal with. Our new property manager has zero customer service skills, is rude, defensive and argumentative. I’m betting the landlords and potential tenants don’t see this side of them. We avoid as much contact with them as possible as their attitude causes us stress and sleepless nights.
Fiona · 13 January 2022
★★★★★ 1/5
TrustpilotAwful
If, as a tenant, you want to be treated as a second class citizen this is the lettings agency for you. We were given a Section 21 by the landlords - Bedford School Trust - after we asked for numerous repairs to be carried out. Those repairs were carried out - well sort of - even the contractors moaned about how difficult Jayne Beard were to deal with and Bedford School.
Beard · 8 September 2020
★★★★★ 1/5
GoogleAwful lettings agents, worst service. We’re nothing but good tenants, paid early. Was returned the favour by not fixing any problems. Non stop issues from the day we moved in to over a year later and was still never resolved. They lied over and over again.
T · 26 October 2023
★★★★★ 5/5
GoogleJayne Beard has been an extremely helpful letting agent. Lisa has ensured that any issues are dealt with asap and the whole team has been very welcoming.
Niamh · 26 August 2024
★★★★★ 5/5
GoogleNever had an issue withJayne Beard. My letting manager Kirsty Smith has always dealt with my queries and issues very quickly and very professionally. Sorted out my faulty washing machine without a hitch. Would use Jayne Beard again without question.
Gary · 26 October 2023
★★★★★ 5/5
GoogleReliable, efficient and professional - as a landlord I would highly recommend Jayne Beard. They have made the process of letting a property very easy indeed for both landlord and tenant. I would certainly recommend to others.
Lindsay · 27 October 2017
Agent replied · 25 October 2024
We want to say thank you for leaving your positive review regarding your experience.
★★★★★ 5/5
GoogleI used Jayne Beard to rent my property out. I thought the customer service was great, very responsive and always helpful. I had complete trust in them, thank you!PositiveResponsiveness, Professionalism
Joanna · 26 October 2020
Agent replied · 25 October 2024
Hi Joanna, thank you for taking the time to leave such a lovely review. All of the staff here appreciate this positive feedback.
★★★★★ 1/5
GoogleI will never recommend it to anyone else. I had the worst experience with them. They told me that visitors are not allowed into the property. Then they came to check my property without my permission. They also will never help you as they only taking the landlord's side.
Artemis · 26 October 2022
★★★★★ 1/5
GoogleAbsolutely disgraceful
Staff not interested in helping.
Did not offer alternatives ad they were fully booked.
Pure laziness and poor customer service.
Staff should be trained and learn hiw to deal with tenants.
MMR · 26 October 2023
★★★★★ 1/5
TrustpilotUnhelpful staff
Unhelpful staff who were always difficult to deal with and particularly poor with communication.
Laura · 25 September 2024
★★★★★ 1/5
GoogleTrying to a find a property to rent. And each time there is a property from Jayne Beard it's impossible to get a hold of them. I tried sending an email but I have never got the response back.
The properties keep popping up from this estate agent but now I just ignore them.NegativeResponsiveness, Professionalism
Karolina · 26 October 2020
★★★★★ 5/5
GoogleJayne Beard were great throughout with all aspects and arrangements. Helpful advice and guidance. Smooth and easy completion of arrangements. Very easy to work with. Thank you very much.
Alicia · 27 October 2017
Agent replied · 25 October 2024
We are pleased to hear you are happy with the service we provided and would like to thank you for leaving us a review.
★★★★★ 5/5
GoogleFriendly, professional team, that bend over backwards to help you.
Shez · 20 October 2024
★★★★★ 5/5
GoogleProfessional helpful service from Kirsty. Quick response to any issues. I would recommend Jayne beard lettings. I feel secure in my tenancy and valued as a tenant.
ANNA · 27 October 2017
Agent replied · 25 October 2024
Thank you for taking the time to leave such a lovely review, we are pleased to hear you are happy with our service provided and this is greatly appreciated by all of the staff.
★★★★★ 1/5
Google0 tbh unprofessional and just a waste of time so don't even bother dealing with them sorry to "try"
Emoke · 28 April 2024
★★★★★ 1/5
GoogleAWFUL CUSTOMER SERVICE, POOR COMMUNICATION EVERY SINGLE TIME. I have promised myself to never call them again. They are very very very unrespectful!!!!
Beaumont · 27 October 2019
Agent replied · 25 October 2024
We are very sorry to read that your recent experience with us was not up to the high standards in which we aim to achieve. As there is no name listed within the review, we would like the opportunity to hear from you to understand which matter this relates to. On this basis, please could you email enquiries@jaynebeard.co.uk so that we can look into this further.
★★★★★ 1/5
GoogleAbsolutely dreadful Lettings agents let out property or rather wind tunnel that was not habitable causing me to have a hospital admission of pneumonia due to lack of heat and a draught throughout the property resulting in me having to sleep in my clothesNegativeResponsiveness, Quality, Professionalism, Value
Will · 26 October 2021
★★★★★ 1/5
GoogleJust very bad experience
Marina · 19 December 2024
★★★★★ 5/5
GoogleHighly recommend property manager Adam MacLeod, he has always responded to any queries I have very quickly, and has been extremely helpful all throughout the stages of my tenancy!
Been a tenant of Jayne Beard for over 2 years and they have always been honest, fair and very helpful. Would recommend.
Ash · 26 October 2020
★★★★★ 1/5
GoogleTerrible communication. Only interested in helping landlords awful for tenants. No knowledge or care of basic tenant rights
Lou · 27 October 2019
Agent replied · 25 October 2024
We are disappointed with the review and we feel your comments are very unfair. You have been a tenant with our company for 16 years and we have always believed that we have had a good working relationship. Unfortunately the landlord has instructed us to issue you notice as he would like vacant possession, we have tried to call you several times to discuss alternative accommodation but we have had no response.
★★★★★ 1/5
GoogleShocking experience with this business. Poor customer service and they wont return your deposit no matter what they tell you up front.
Alicia · 26 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
