Jayne Beard reviews

★★★★★ 5/5

Google

I am impressed and happy with their services , quick response and professionalism it’s top notch 👍👍👍💯💯 …

Joy · 26 March 2026

★★★★★ 5/5

Google

I have great respect for Kirsty,who has managed my property for several years with 3 different Tenants. Roger Whilding

Roger · 16 March 2026

★★★★★ 1/5

Google

AVOID AVOID AVOID. If I could award 0/5 stars I would. Find someone else to rent through. We rented with Jayne Beard for 3 years and the way they have handled themselves throughout this tenancy has been the worst experience. We have never once missed a payment, and rented a property that we were promised would be improved/repaired upon us signing contracts at the start of tenancy - this never happened. Upon moving out in August, we have ultimately been victimised for the moving out repairs for this gross mis-management. We've just finished a 3 month battle over the return of our tenancy deposit through the DPS protection scheme, in which we were awarded a significant majority back after Jayne Beard roguely attempted to claim £850 of a £1030 deposit to cover the costs of their poor property management, zero maintainence and lack of investment into their property(ies) from the start. It's not the tenants job to do this, it's theirs! They act exclusively on behalf of their landlords and give absolutely minimal tenancy care, support, consideration, upkeep, property maintenance and general support (unless they're legally obliged to maintain elements of a property). I wouldn't wish our experience on any one else, and I would strongly advise others to read extemely similar reviews like this before looking to rent with them - it's clearly a way this company operates and isn't the first (nor the last!) time either. AVOID AVOID AVOID.

Olli · 30 December 2023

★★★★★ 5/5

Google

I have been with Jayne Beard in Bedford for 6 or 7 years now after the company took over managing the rental of my property from Wilson Peacock Estate Agents. The service I have received since then has been second to none (It wasn't before). Any problems I have are dealt with swiftly and in a very professional manner by my property manager Amy. Regular inspections of the property are carried out and any problems that arise from them are also promptly addressed. I would have no problem recommending their services to anyone I know.

Robert · 27 October 2017

★★★★★ 5/5

Google

I have been a landlord with Jayne Beard for 15 years plus and have had no problems with their service. Kirsty, my contact with them, is always helpful and returns my calls. She looks after all maintenance with my 2 properties and keeps me informed of anything needing to be done arranges quotes and chases the contractors to ensure work carried out to a high standard and completed to timescales. If you are looking for an agent to manage your property I would be happy to recommend them.

Kay · 27 October 2017

★★★★★ 1/5

Google

If you want a respectable and rational letting agency please avoid Jayne Beard at all cost… My family and I were tenants in a property managed by Jayne Beard, we lived in the property for over three years and kept it in good condition (without any call outs or complaints) and had a really positive relationship with the landlord. Unfortunately when it was time to move on, Lisa immediately outright refused to adjust our prospective move day by 2 days even after we gave several weeks notice and despite the fact we have small children. We had to change our move out date as that was the only date our moving team could help however Lisa even threatened to enforce our departure. The landlord was forced to intervene for us and permitted the change of dates that Lisa so aggressively refused. Her behaviour was totally unprofessional and distasteful. To add insult to injury, once departed - Jayne Beard attempted to swindle over £500 pounds from our deposit with unreasonable requests of deep cleaning and other unwarranted requests. We made it clear that we are not responsible to upgrade the property or leave it in a better state than we found it. At this point we had already paid £200 for an end of tenancy clean before key handover. Thankfully the DPS saw past these odd demands and released our entire deposit to us that Jayne Beard tried to claim. Attempting to obtain money from people through lies and deceit is incredibly scary and far from professional. Please avoid this agents as a tenant or landlord.

Temwa · 26 October 2023

★★★★★ 1/5

Google

Very disappointing service….Scammers I was scheduled a virtual appointment on Monday 3rd July 2:15pm for a Manson in redwood grove, Bedford. I never received a video call, I called them to ask for the reason. They told me it was on Tuesday 4th July. I was really sure it was on Monday. But that’s fine could be my mistake. Even on Tuesday I didn’t receive the call.Called them at 2:15 pm and they agreed to send the video usually it’s a video call. It’s also fine for me. Didn’t receive any videos either. Bad.. called them again on Tuesday 5:00pm. Again the same story on Wednesday. On Thursday 6th July, Surprise 😱Property became let agree. Fantastic reason someone came in person was interested. Then what’s the point of giving virtual appointments. If can’t do virtual appointments then just say NO. Coming again to my sister’s case. She booked a viewing for a flat in Greenkeepers road, Bedford. We were running late for the appointment. Because some Road work in A406 as everybody knows from Bedford or Luton. She called them to inform nobody took the call. We reached the destination 10 minutes late. Agency staff was staying there because she had another appointment coming up after 15 minutes. The house was to start tenancy on August after seeing us she changed her date and she said it was for July. I told them then please change your dates in the website it’s very misleading. Even before going to the appointment my sister spoke with them and they said yes it was for august and they allow kids. After saying this her point was they won’t allow kids. My sister has a baby 2 years old and it was a 2 bedroom apartment. If you want to give houses to people based on race or ethnicity or your friends or relatives STOP POSTING ADS

Ganga · 26 October 2023

★★★★★ 5/5

Google

Kate Chernyshova from Jayne Beard has been outstanding in her role as our latest Property Manager. She immediately went to view the property as it was added to her portfolio, reviewed the rental price to increase the asset's income, advertised the property in prime position within the local media and ensured a prompt and risk free tenant change at the new rate within a week. Fully recommend her if you wish a dedicated relationship between Landlord and Agent.

Ryan · 27 October 2017

★★★★★ 1/5

Google

Poor service, i went to view a property that i was happy with, but after viewing the property and stating i wanted to proceed with renting the property the staff would not return my calls to proceed and kept fobbing me off that they were waiting for go ahead from the property manager. Unsure if it was a racial thing but no one bothered to call me back ???

Emmalene · 27 October 2018

★★★★★ 4/5

Google

I have had to call on Jayne Beard on a few occasions. Generally, once I have managed to get hold of them, they attempt to resolve concerns timeously. However, unfortunately the landlord/landlady decision making and service provided by their service providers can lead to unwanted delays. I have recently had my oven replaced. I am loving the new oven and everything is working well. However, I had to wait over 3 weeks for a fixed oven which made for some limitations on the daily cooking routine. I am incredibly grateful for a working oven now though.

Tarryn · 26 October 2022

★★★★★ 1/5

Trustpilot

Don't do it

Poor communication, and determined to hold on to your money as long as they can. I have received rude and abrupt emails, and despite multiple requests from me there was no clarity or openness about why they are refusing to return my deposit until they finally sent an email at the end of the day on a Friday so I was unable to respond until the Monday.

Louise · 10 October 2023

★★★★★ 5/5

Google

I would highly recommend Jayne Beard Associates. Laura and team have been so helpful, friendly and professional. Always very quick to respond to any queries I may have. Thank you for helping me find my new home.PositiveResponsiveness, Professionalism

Vincenza · 26 October 2021

★★★★★ 5/5

Google

We have been dealing with Kirsty since we moved in, she’s always so prompt with replies and gets everything sorted for us!

Natalia · 29 March 2024

★★★★★ 1/5

Trustpilot

Extremely disappointed with Jayne Beard…

Extremely disappointed with Jayne Beard after over 30 years of loyalty as both a tenant and a landlord.

Neal · 14 August 2025

★★★★★ 1/5

Google

A timely reminder of why I haven't used an agent this past 2+ decades for my own properties. Having been asked by a business peer and friend to stand as guarantor on a prospective let I was more than happy to, particularly as they had offered 6 + 3 months advance payment on the property. Then experienced/subjected to a third party examination by 'Rent4Sure' on JBAs behalf and submitted tax details, my period of self employment, 6 months bank statements on 2 personal account [business accounts not permitted] and a whole lot more [which I was somewhat uncomfortable with but proceeded] by way of an upload link and then a further request for self same info by way of yet another upload link which failed to function and asked for detail to be sent by e mail. Dutifully did so but e mailed bounced as receiver hadn't the capability of receiving sure a large file [which they requested]. Further advice 'follow this and download an app' an app which again sought to harvest my datea and pay for. Raised this with JBA who said 'we need to tick boxes' and then asked if I had £40k or more in a UK savings account ?? you can imagine my response Add to this my friend and I being told 2 differing stories by JBA about the credit and personal reference checks [clearly it did not cross their mind that we, as friends and business associates might actually be ringing from the same location] and talking to each other. Less than impressed is somewhat of an understatementNegativeQuality, Professionalism

Ian · 26 October 2021

★★★★★ 1/5

Google

I rented a property from Jayne Beard and it was ok until the end. The home owner wanted the house back and there were talks of gutting the whole lot. I moved out September last year, a week ago they started to demolish the place. Now I did say this to my property “Manager” before we left that this is the case and there is no point making good as the home owner brought over an architect and extensive work is going to be carried out. As the threat of no deposit will be released unless the house is up to standard I done everything. And still £150-£200 for supposed cleaning of the property was deducted. I would love to see the invoice from the cleaning company you have used.NegativeProfessionalism

Dave · 26 October 2021

★★★★★ 1/5

Google

Wery strange agents behavior, they forget to send viewing invite or reschedule viewing, but then property becomes already let agreed. Looks like kind of dirty games.

Pavel · 26 October 2023

★★★★★ 5/5

Google

A highly professional team who do exactly what they say they will. Its nice to see that good customer service is alive and well.

Justin · 26 October 2023

★★★★★ 1/5

Google

Feel so terrible after service with this letting agency - still fighting with them to get my deposit back. I rent flat where water was leaking from ceiling directly to my bed!!! whenever contractor came to fix it they just paint over the stains !!! They claim form my deposit more then 80% for cleaning the house and wall painting. As i was not able to be on the inspection when I moved out they used that and want to get most of my deposit. Highly not recommend that agency at all customer service is not acceptable! Hard contact as well when you need something form them weeks to respond for emails or voicemails!! Shame on you people!!

Marta · 26 October 2020

★★★★★ 1/5

Trustpilot

We had a realy bad experience with the…

We had a realy bad experience with the agency. They said we passed our check, but refused to rent us property because of the references they were given by our landlady. Our landlady said to us that she gave us good references and she is willing to give them in writting if they have problem with them. She was called again by rent4sure company and she explained that was some kind of misunderstanding of mixing up. It was passed to the agency, but they refused to doublecheck that and refused to pay back our holding deposit back. Now we starting the battle with them over that. They even didn't bothered to call me to tell about their decision and when I ask them to explain situation very rude lady said that she even doesn't have to talk with you. It was shocking experience and the only reason for the way they treated us, that I could think of is that they trying to take holding deposit from as mamy poor souls they could. They have tenants still living in the house, so they have time...

Jola · 17 July 2020

★★★★★ 4/5

Google

They are very discriminatory, don't waste your time with them. The former review was 3 years ago however, we were able to resolve the issue so I have edited my rating. Meanwhile, your call handlers need to do a lot better in listening to concerns and answering question.

Ibukun · 27 October 2019

★★★★★ 1/5

Google

2016 rental, Bad experiences from the start to finish, awful attitude, Rude, unfriendly and they blatantly lie to your face! I hate to leave negative reviews but having had so much stress and problems with these people I felt obligated to do so, I was made ill by these awful people. If you want to rent please avoid this company, how they retain any business whilst they treat there customers with such contempt & arrogance is beyond me. Hopefully, they will eventually be reported to the correct authorities ! Failing that be stricken off the rental agency's lists forever. Quite simply a two faced devious group of people running a sham of a business, they have no interest in the comfort of the customer, it’s purely a money game with them and how much they can get out of you. One example, after a report of the boiler failure they (after two weeks) sent two-unqualified engineers who managed to make it worse, being accused of adding electrical wiring, waiting 3 months for a cooker knob to be replaced & my favourite, blaming me for not reminding ‘them’ to send me there invoice. -incredible as it seems, it’s all true, there is more. 1: Don't expect to get your deposit back, 2: Don't expect a quick response to any problems in the house You rent :3: Do expect a large detailed list of trumped up house repairs once you’ve leave the property', this is where there talent reaches its impeccably heights! close range photos showing the slightest blemish, dust or grease in everything interior and exterior. I was warned by tradesman and locals of there reputation and found out the hard way! 🐍

Kevin · 27 October 2019

★★★★★ 1/5

Trustpilot

We currently rent with Jayne beard and…

We currently rent with Jayne beard and have done for the last 6 months. For that six months we have been waiting for work to be done in one of the bedrooms. Unfortunately today is the 3rd occasion of me waiting in for them to not turn up. Our previous property manager and the one we have now have never answered my phone calls, returned a phone call or returned an email unless they need to do the house inspection & then they postponed it the night before. Their contractor just does not turn up and messages halfhearted excuses and doesn’t reply when we ask him to rearrange another date. It’s the most frustrating situation.

Fiona · 19 September 2019

★★★★★ 5/5

Google

I am living in one of their properties for the past three years and I have no problem with them at all. Kate Chernyshova from Jayne Beard has been very helpful. I am always notified in advance before they visit the property and the communication between us has been excellent.

Charles · 27 October 2017