Jayne Beard reviews

★★★★★ 1/5

Yell

Terrible Terrible Terrible

I had the most terrible experience with this letting agency. They did a reference check and noticed my contract was expiring a month to the tenancy agreement date and sent a failed reference because of that despite my entreaties that my contract was going to be renewed. Heck.i wasn't planning on being out of job for goodness sake but they refused.i even offered to provide a guarantor but no they refused again because they Intended to keep my deposit. As if that was not enough they quickly went to reenlist the property back online without even notifying me formerly.Kirsty Smith is not fit for her job at all. No drive to solve problems.Please avoid them if you can.

TemitopeF · 12 January 2021

★★★★★ 1/5

Trustpilot

Most Terrible Experience

I had the most terrible experience with this letting agency. They did a reference check and noticed my contract was expiring a month to the tenancy agreement date and sent a failed reference because of that despite my entreaties that my contract was going to be renewed. Heck.i wasn't planning on being out of job for goodness sake but they refused.i even offered to provide a guarantor but no they refused again because they Intended to keep my deposit. As if that was not enough they quickly went to reenlist the property back online without even notifying me formarly.Kirsty Smith is not fit for her job. No desire to help or solve customer's problems.I wonder how these guys are still in business! Please avoid them at all cost.

Temitope · 12 January 2021

★★★★★ 5/5

Google

My personal experience with Jayne Beard Associates had been amazingly positive when it came to secure a rental property. The staffs were very friendly and very professional all the way through, always communicating with me whenever necessary. Especially, I am very grateful with the quick and efficient response that my Agent Emma Gardener has been providing for me in any issues I had, and always in a very friendly manner leaving me a very satisfied customer. I would definitely highly recommend Jayne Beard Associates to anyone looking for a new property to rent!

Juan · 26 October 2020

★★★★★ 5/5

Google

Janye Beard Associates is very considerate and always eager to put the tenants at ease. I am one of their tenant that is not ready to risk using another letting agent because this company is just amazing. The staff and my property manager is the best 👌. Thank you Kirsty, thank you Janye Beard Associates

Jenny · 26 October 2023

★★★★★ 5/5

Google

Really pleasant experience with Kirsty and the people at Jayne Beard Associates! Whenever I have mentioned an issue within the house, this was resolved or someone has come out super quickly! I haven't had a chance to talk over the phone but the email communication works for me and my lifestyle! Thank you Kirsty!!

Jordan · 26 October 2023

★★★★★ 1/5

Google

I recently moved out of a property managed by Jayne Beard after renting it for over three years, and my experience with them has been extremely disappointing. Despite leaving the property in better condition than when we moved in, including having the oven professionally cleaned and spending two days thoroughly cleaning the property, they still attempted to keep part of our deposit. Communication with Jayne Beard was poor throughout our tenancy. They often failed to return emails, which added unnecessary stress to the moving process. Thankfully, we kept all email correspondence, which proved crucial in challenging their unfair deposit claim. If you decide to rent through Jayne Beard, I highly recommend documenting everything in emails and keeping all records until the end of your tenancy. This is the only way to protect yourself from their unprofessional and unfair practices. I would not recommend Jayne Beard to anyone looking for a fair and reliable estate agent.

Paul · 19 November 2024

★★★★★ 4/5

Google

Kirsty Smith has been really helpful as our property manager since moving in. She's quick to respond to emails and has been able to sort out a few problems that we've had since moving in, in a timely manner. Always polite and efficient, and gets the job done.

Phil · 27 October 2019

★★★★★ 1/5

Google

The agency do not give any support to the tenants. They do everything to take money from deposit, even you paint, professionally wash, etc, they put on their contracts clauses to take advantage of everything, even if you have been advised that is illegal what they've done. Not recommended at all.

Central · 20 September 2024

★★★★★ 1/5

Yell

Tenants Review.

Writing this review as a tenant, Jayne beard associates letting agent has to be one of the worst and most stressful encounters I have had working with a company. We were tenants for 10 months at a property managed by this company for a private landlord. At first everything was fine and the issues started to arise when we had problems with the house and when we came to leave. What I can confirm is that when you leave you will be faced with trumped up charges for cleaning, rubbish gardening issues etc. When we left we were not present for the final inspection due to having relocated and work. Lesson learned here always be present. There were some issues highlighted which we said we would come back and rectify. We were then refused entry, more financially beneficial for the landlord now as they can now make there charges up. Wanted to keep 1850 of our £2000 deposit for cleaning and moving of boxes and some redecorating. Eneded up in a resolution where we got back 1200. Do not go there.

MaroonCup30 · 31 January 2018

★★★★★ 1/5

Google

DON'T TOUCH THEM!!!! Dreadful company, staffed by obnoxious people, who look down their noses on their customers. Deposits are not returned even when the property has been thoroughly cleaned. They enter your home without notice and claim that the fact they posted a letter is enough to prove you knew they were coming (letter was never received), but refuse to accept notice, which was posted,and copy of notice which was taken in by hand, as it is claimed they didn't receive the posted copy. - Double standards without a doubt. Then used bullying tactics on a 77 y/o man who signed to guarantor the original 6 months tenancy, claiming he was still responsible for the rent for the entire time - (Not True). Keys were returned to the office but the stuck up little madam in there refused to sign to say she had taken them, goodness knows why. - FOR YOUR OWN SANITY, DON'T GO ANYWHERE NEAR THIS COMPANY

Joanne · 27 October 2017

★★★★★ 1/5

Google

WORST LETTING AGENCY EVER! DONT GO THERE!!! STRONGLY ADVISE BEING ON GOOD TERMS WITH THE POLICE! SOUGHT THEIR ADVISE TWICE WITH THIS DISGUSTING COMPANY! THEY LIKE TO PLAY WITH FIRE IN THE WRONG AREAS! Currently renting a studio fat with them, myself and partner moved in with our 2 month old baby on the 28th December 2016. Two months on and we've had to contact environmental health due to mould growing throughout the property. There is mould all in the living/bedroom, behind the fireplace, possibly under the floor boards, behind the radiator and in the bathroom. This only found out when someone was sent to inspect the property where we were told there is a cellar underneath us. Mould has been found on my daughter a clothes, and under her chest of drawers the floor is soaked! We have been left with no boiler or gas for over a week as they are trying to charge us £60 and we can't afford that and refusing to give us our landlords number. Our estate agent also gave a set of our keys to a gas inspection company for over a week without us knowing!! Our estate agent keeps trying to tell us the mould is only there due to a small crack in the wall outside which has now been patched up, but I still see it growing! She also knew mould grew in the property she letted out to us with our baby as when first mentioned she replied with "Oh yes, its due to improper ventilation" she informed us of what to do and we followed as she said and it made no difference. If this carries on I will be going to the papers! Would give no stars if I could! Bunch of useless stuck up workers who have no care for anything. Have also tried calling up to speak to our estate agent to be told she isn't in, and as thw office is just opposite us we went in and found her sat at her desk

Keeleigh · 27 October 2017

★★★★★ 5/5

Google

We have been dealing with Kirsty mainly, who has been great! As have any other staff we have spoken to so far. Kirsty is extra keen on ensuring everything has been perfect for us, she has made the move smooth so far!

Michelle · 28 February 2024

★★★★★ 5/5

Google

Renting property from Jayne Beard is not bad. Kirsty (Letting Agent Manager) is ever ready to assist us whenever we encounter any problem. They arrange for experts to come over to solve the problem at hand.

Georgina · 16 January 2026

★★★★★ 5/5

Google

I have had a great experience living in a property managed by Jayne Beard Associates Ltd. The property manager, Kirsty Smith, has been helpful, responsive, and professional throughout. I am very happy with the service and would definitely …

Akaninyene · 16 December 2025

★★★★★ 1/5

Google

Extremely disappointed with Jayne Beard after over 30 years of loyalty as both a tenant and a landlord. …

Neal · 16 August 2025

★★★★★ 1/5

Google

this agency is a scammer, please avoid renting anything from them. I lived there for two years. Nothing was painted, nothing was done. When I asked for the renovation, they first told me to do it myself at my own expense. Then they agreed that they would do it. When it came to the renovation, they said it would be a decorator there is no time now. In the meantime, mold appeared on the wall in the living room due to leaky old windows. I had to re-tighten them myself. Nothing could be seen through the windows, they were fogged up and not tight. They didn't do anything about the fungus on the wall, I had to live with this thing for over a year. Despite reporting it several times, no one showed up and did nothing. I developed health problems because of these moldy walls. Finally, when I moved out, they stole half of my deposit, using the argument that there is mold on the walls. What a joke. Avoid these scammers.

Piotr · 27 July 2024

★★★★★ 1/5

Google

Unfortunately, the rental reviews which are and should raise concerns to landlords as your investments. ☆*Renters are clients as well. I would want to know of any potential tenant whom is interested in my investment for myself to decide whom I'm willing to let my property, too. Jane please do contact me directly, as so far I've been ignored and when I was able to get through I too, have been lied to, treated with such rudeness. It is shocking and as a business owner. I'd seriously think, that perhaps its time to reflect and retrain or train staff to show some basic manners at the very least in your front of house. I look forward to hearing from you, to discuss and I really hope you will be keen to turn my experience from 1 star to 5. I will return, to hopefully update my experience from Negative to Positive and a new beginning for all future renters, in the process.NegativeResponsiveness, Quality, Professionalism, Value

Kel · 26 October 2021

★★★★★ 5/5

Google

I'm in the process of renting a property managed by Jayne Beard and have been in contact with Kirsty extensively throughout. I felt considered and looked after the whole time I've been in contact with her. She's so helpful in answering my (many) questions and she always got back in contact when she said she would. Despite the global pandemic, I felt like I was kept in the loop the whole time. Based off the experience I've had so far and with Kirsty as the representation of Jayne Beard, I'm happy with the service I've received.PositiveResponsiveness

Jo · 26 October 2021

★★★★★ 1/5

Google

I stayed in a flat provided by Jayne Beard Associates for over two years. When it came time to move out, I expected to receive my full deposit back, especially after being a long-term tenant. Instead, they came up with unnecessary reasons to withhold the entire amount. Naturally, after more than two years of living in the flat, there was some minor wear and tear. However, this is completely normal and should be expected. Yet, they used this as an excuse to take my entire deposit. This is unfair and feels like a scam. I would strongly advise against using Jayne Beard Associates. Their practices are dishonest and they seem to be exploiting tenants. It is a shame that such a company operates in our area. Avoid them at all costs.

Dipu · 27 June 2024

★★★★★ 5/5

Google

We have had the best service from Kirsty at Jayne beard! We found a house during lockdown and went ahead with processing unfortunately the lady decided to stay but rather then leaving us with no where to go Kirsty went above and beyond to help us get another place quickly! Turn around was quick and easy and would highly recommend anyone to use them! Thankyou so much guys!

Laura · 26 October 2020

★★★★★ 5/5

Google

Can’t thank you all enough for the outstanding service I have received . I am so grateful to each and everyone of you at the Bedford branch for all the effort you have put into helping me . I can’t recommend you all enough ! 100% Customer service all the way ! Hugest thanks again !

Stacey · 13 January 2024

★★★★★ 5/5

Google

I would highly recommend Jayne Beard Agency as I found it very helpful and friendly. They were happy to answer any questions all the time. Especially while I was moving out, Kirsty was so professional, she got everything sorted promptly. Many thanks to the team as well, always very polite and efficient.PositiveResponsiveness, Quality, Professionalism

Adrian · 26 October 2022

★★★★★ 5/5

Google

couldn't fault the services I received at Jayne beard associates, from viewing the property to moving in has been an easy and stress free journey. would highly recommend, special thanks to Kirsty for her professionalism throughout the whole process.

Georgia · 26 October 2023

★★★★★ 1/5

Google

Avoid at all costs. Absolute sham of a letting agents. Despite ensuring the property was in a better condition than when we moved in they will still charge you just because they can and nothing you can do about it even though at the inspection they were happy with the property and then changed their minds so they can steal your deposit. They only care about issues with the property when you move out despite reporting appliances not working etc several times just to be ignored. They will lie to save face despite having proof of the opposite in front of them. Absolutely do not rent with these people you will regret it.

Scott · 28 February 2024