Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRyan Broadbridge helped us with our mortgage and was fantastic - from start to finish he explained everything clearly, helped answer questions, followed up the estate agents & solicitors, found a mortgage that worked for us and much more. I'd very highly recommend him if you're purchasing a house!PositiveProfessionalism
Dan · 27 August 2020
Agent replied
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
★★★★★ 1/5
GoogleThis estate agent is not to be trusted one little bit. They play games with purchasers informing them they can't get hold of the vendor and then hang the offer out there until they attract a bidding war. Typically saying one thing and completely doing the opposite. Stinks of dishonesty.
John · 25 March 2020
Agent replied
Thank you for taking the time to leave us your comments and I am sorry if this was your experience. Please contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Scott.
★★★★★ 5/5
GoogleMy friend referred my partner and I to Mann Beckenham. I must say we have not looked back. The effort shown from Scott, Catherine and Chloe is outstanding. I will be using them again in the future! Highly recommend.
Martin · 31 July 2016
★★★★★ 5/5
GoogleWe couldn’t have been happier with the service from Callum and Laura. Both of them are unfailingly prompt in responding to queries, proactive in chasing, utterly professional, and always a pleasure to deal with. If ever they weren’t working, their colleagues were extremely helpful too.
Alex · 27 May 2021
Agent replied
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThe manager is very unprofessional and drag there feet in returning our deposit.
I would not recommend.
Poor service!
If there was a lower rate than 1* ... i would give it...
I left feeling like they treated us as if the manager had a personal issue with us!
EXTREMELY DISAPPOINTED!!!
Wendy · 31 July 2019
Agent replied
Hi Wendy, I am sorry to read that you feel this way and hope that you have raised your concerns with our dedicated Customer Care Team. If you have not, please e-mail review@countrywide.co.uk with full details. Kind regards, SCott
★★★★★ 5/5
GoogleWe had a very pleasant experience getting a flat with Mann estate agents. Liam in particular is very professional and made the whole process very comfortable for us. They take care of every little detail and go out of their way to accommodate you. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Akshdeep · 27 August 2020
Agent replied · 30 July 2023
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
★★★★★ 2/5
GoogleUnfortunately, pretty useless. Bought from them and had impersonal and fairly consistently incompetent service from our particular estate agent. She didn't listen when they called us asking questions and didn't answer questions when asked. Would recommend avoiding selling or buying if possible.
Thankfully the branch manager stepped in and fix to mistakes.
Lawrence · 31 July 2018
Agent replied · 30 July 2023
Hi Lawrence,
Thank you for taking the time to leave us your feedback. Customer service is very important to us and I am sorry if not this occasion you do not feel like we have reached this high standard. If you would like to provide us with further details of your experience, so that we can look into the matters raised, please contact us directly at review@countrywide.co.uk. I am please, however, to read that once aware of the issues you had experienced the Branch Manager was able to resolve and rectify any outstanding queries or questions.
Kind regards, Scott
★★★★★ 5/5
GoogleAll the Mann staff were punctual, polite, helpful and knowledgable! Indeed, I could not, as a novice landlord, have found more professional service. The process went very smoothly, including the marketing and inventory and check-in. Staff were enthusiastic, encouraging and endlessly patient with my pesky questions... I recommend them unreservedly.
Katie · 31 July 2019
Agent replied · 30 July 2023
Hi Katie
Thankyou very much for the 5* review and the recommendation! great to hear we made the process a smooth one and if you have any more of those 'pesky' questions don't hesitate to get in touch!
King regards, Jake
★★★★★ 5/5
GoogleRented a property via these guys - helping me find an excellent rental in record time (within a week). They went above and beyond, being super helpful thoughout the process. I cannot recommend them enough!👌 …
Saj · 30 July 2022
Agent replied · 30 July 2023
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleAntony and Liam really made my first letting experience in the UK seamless. I'd highly recommend them if you're looking for a new lease.
Shannon · 22 August 2023
Agent replied · 27 August 2023
Thank you Shannon for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleWonderfull experience with this estate agent!! The team in particular that dealt with us included; Liam, Scott and Lara. All very friendly and knowledgable. They made this whole experience relatively stress free. We are now living happily in our new property. Would highly recommend going through this agency.
Lauren · 24 February 2020
Agent replied
It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.
★★★★★ 1/5
GoogleUtterly awful. Accepted an offer and played us along. Dishonest and untrustworthy. Lived up to reputation of estate agents of old. Avoid.
Claire · 28 September 2023
Agent replied · 28 October 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a very pleasant experience getting a flat with Mann estate agents. Liam in particular is very professional and made the whole process very comfortable for us. They take care of every little detail and go out of their way to accommodate you. Highly recommended.
Akshdeep · 23 August 2020
Agent replied
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleWhat i find most intriguing is the speed with which they were able to get me sorted with my flat, while also being very professional at it. Definitely one of the best letting agencies.
Olayemi · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommend the letting team at Mann Estate Agents. From start to finish, the service was impeccable: they listened, took needs into account and provided some great options that aligned with my schedule. 10/10.
Aaron · 30 July 2022
Agent replied · 30 July 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThomas at Mann’s was great in finding a flat for me which covered all my requirements. He made the whole process easy and kept me informed at every stage. I would certainly recommend Mann’s.
Susan · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSelling a house is always a stressful process - letting go of a building that means so much. Mann treated the whole process with sensitivity and respect for my plans and timing which were all a part of a changing life.
Michael · 4 July 2021
Agent replied
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSuper friendly and accommodating team at Mann’s. Tony and Liam both extremely solution focused to any unexpected circumstances - thank you for looking after us!
Sophie · 31 May 2023
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThis is my second year in the property let by the Mann team beckenham. Over my time at the property, Lara who is the agent in charge has been brilliant, helpful, and professional. She made the process of moving in, contract, inventory etc …
Anthony · 6 October 2020
Agent replied
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleWe received very professional, prompt and helpful service from Mia and Emilia at Mann Beckenham. We were sent links to relevant properties that met our criteria, one of which we ended up choosing and have now moved into. Thank you for your help, I would highly recommend.
Richard · 31 July 2019
Agent replied · 30 July 2023
Thank you Richard for your kind review and wonderful recommendation. I do hope you are settling in nicely within your new home.
Kind regards, Scott
★★★★★ 5/5
GoogleHad an amazing service from Mann countrywide estate agents with especially amazing and helpful service from Krystina. She was always super helpful, answered all of my questions and nothing was ever any trouble. I would highly recommend Mann and I would definitely use them in the future.
Amy · 31 July 2019
Agent replied · 30 July 2023
Thank you Amy for your 5* review of our team at Mann, Beckenham. It is great to read that you had an amazing and helpful experience and that nothing was too much trouble.
Thank you for your kind recommendation, Scott.
★★★★★ 5/5
GoogleFirst time letting a property through Mann. Very pleased with the professional and friendly service I recieved from both Liam and Tony.
Alan · 2 July 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAwesome and Professional staff.
Lightening does not strike twice but they have helped me find a home twice now and on all occasions the focus was always getting me settled as soon as possible within my criteria.
Just like myself am sure you wont be disappointed.
Shadrack · 23 December 2018
Agent replied
Fantastic to read Shadrack that our team were able to help you find the perfect house twice and it is great to read that you were not left disappointed!
Best wishes, Scott
★★★★★ 5/5
GoogleAwesome and Professional staff.
Lightening does not strike twice but they have helped me find a home twice now and on all occasions the focus was always getting me settled as soon as possible within my criteria.
Just like myself am sure you wont be disappointed.
Kasee · 27 September 2018
Agent replied
Fantastic to read Shadrack that our team were able to help you find the perfect house twice and it is great to read that you were not left disappointed!
Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
