Langford Russell Beckenham reviews

★★★★★ 5/5

Trustpilot

Amazing Team

I dealt with Samantha from when purchasing my first home and she was just too good for words!! As a first time home buyer the whole process was so stressful and Samantha was just brilliant in explaining things, keeping me in the loop, providing me with helpful information and just as a general support for the process. I would have been a mess with out her! Would 100% recommend Acorn (Especially Samantha) when buying a home!

Jessica · 8 July 2021

★★★★★ 5/5

Trustpilot

Outstanding customer service

Massive thanks to Louis from Acorn FH for helping out with quick enquiry. He managed to find me a great property, on request came to see me before others to view it. I was treated very politely and professionally. Louis went above and beyond to take the property in a matter of days as i was in trouble and needed to move out quickly. He negotiated the price and got it down for me, and took care of paperwork which made it very smooth. I would highly recommend seeing this guy, as well he helped me with advice to sort out a bad agency problem. Thank you very much.

Jacek · 17 July 2020

★★★★★ 1/5

Trustpilot

THE SIX FAILS OF ACORN - NOT TO BE CONFUSED WITH THE TWELVE DAYS OF CHRISTMAS

The only good thing I can say about Acorn is that we are no longer letting our flat through them. FAIL ONE: Their very aggressive letting agent offered to discount our first month set-up fee from £360 to £199 but they charged us £360 regardless. The letting office denied all knowledge of the discount and it was a battle to get it reinstated. FAIL TWO: We rapidly discovered that almost all our calls and emails to Acorn went unanswered and it was virtually impossible to communicate with them. FAIL THREE: They charged us £180 for a PAT electrical appliance test, and we received no response when we queried it, or when we queried their lack of response. We subsequently discovered the PAT test was not a legal requirement, and that they had not even performed it. They then denied charging us for the test, and we had to prove that they had. FAIL FOUR: They also charged us £210 to apply for a Croydon landlord licence fee on our behalf and then left the application incomplete, whereupon we received a threatening email from Croydon Council demanding immediate payment. FAIL FIVE: They charged us £96 for a plumber’s visit in which the plumber did nothing except suggest spending over £400 on replacement bathroom taps, when we knew that the originals had cost £64.75. When we tried to follow up direct with the plumber he dropped all communication with us. FAIL SIX: Finally the tenant abandoned the flat without notice, leaving it in a filthy state and full of junk, with bathroom fittings pulled out the wall. We notified Acorn by phone and email with photographs of the mess. The tenant then advised both Acorn and ourselves by email that she could not afford to clean it and that we would have to pick up the cleaning tab ourselves. We had it professionally cleaned at our own expense and emailed Acorn on 22.05.2020: “Please advise where we may pick up our keys on 28.05.2020” which was the date the tenancy legally ended. Predictably there was no reply and their local office was closed on 28.05.2020. However, on 29.05.2020, the day after the tenancy ended - they sent in a check out team who left lights on, drawers and cupboards open, items on the kitchen counter, the toilet seat up and the new throw and mattress cover pulled off the newly cleaned bed, the day before our new agents were due to show it. For this unauthorised incursion, they charged us £159. When we challenged this, they insisted that we were contractually obligated to pay for a checkout. We responded: “What part of “Please advise where we may pick up our keys on 28.05.2020” do you not understand?” I received the response: “I cannot see that you received a response from us to confirm key collection.” Yes, dear readers, you read that right. They didn't have to return our keys on the grounds that they ignored our email requesting the return of our keys! Best of all, Acorn gave the tenant a copy of the check out report as well as a reference, allowing her to pass on the abuse the next landlord.

Melissa · 21 June 2020

★★★★★ 5/5

Google

In seaking to find suitable tenants for our house in Beckenham we chose to go through Langford Russell in Beckenham having sold another property through them. We we're introduced to their lettings specialist Aidan Sealy who has been an absolute pleasure to work with. Aidan has been the consummate professional throughout, keeping us abreast of all appointments, giving invaluable feedback and advising when required. Suitable tenants were found almost immediately, vetted, approved and moved in within the month. We will definitely rely on Aidan's services should the need arise again and would and will recommend this company and in particular Aidan to anyone looking for a friendly and professional letting service.

Steve · 21 June 2020

★★★★★ 5/5

Google

Aidan is a great agent and I take my hat off to him. I practically stalked him via phone and email to enable me to obtain the property I wanted (which I did!) and at no point did his manner toward me change. Moving from a different city was stressful enough, but he was able to follow through on everything he said, which really helped me to feel confident that he would do his best for me. He did, from arranging the viewing to signing documents, paying monies owed and picking up the keys. He liaised with me professionally and followed up on everything requested in a timely manner. I fully recommend the service provided by Aidan and Langford Russell. Thank you!

Sanchia · 21 June 2020

★★★★★ 5/5

Google

Just moved into a flat we bought through Langford Russell in Beckenham. Our agent was Oliver Pettman. We have nothing at all but full praise for Oliver and the Langford Russell team. The way he dealt with us and the seller got real results. Always patient, always pro-active. Never needed chasing and always dealt with rising issues professionally. If something needed to be resolved he never gave up until it was sorted out. Well done Langford Russell and particularly Oliver Pettman. They get our full recommendation.

Noel · 21 June 2020

★★★★★ 5/5

Google

We recently sold our house through Langford Russell, supported by Eddie at the start of the process and then Oliver. Both were great to deal with, easy to get hold of, and fundamentally got our house sold for the price we agreed. We lost our initial buyer but they found a new buyer within 24 hours, who went on to complete the purchase. Can’t ask for more than that!

Marc · 21 June 2022

★★★★★ 5/5

Trustpilot

Acorn - Northumberland Heath - FTB - Excellent Service

I had the pleasure of working with Acorn Northumberland Heath to purchase my first home in Erith and would like to thank the Team for making this such a pleasant experience. Shoutout to Amelia Giles and Layton Thomas for their hard work - you guys are amazing. Attentive, professional and excellent service received throughout the process.

Michael · 26 August 2023

★★★★★ 5/5

Trustpilot

Jonathan was amazing with our recent…

5 stars.Jonathan was amazing with our recent house hunt. He listened to our brief and called us as soon as a property was available - we saw it before it was even online which gave us an edge against the competition viewing. It was exactly what we were after and we put in an offer straight away. It's not often you find an estate agent that listens to your brief AND follows the process right through to exchange, but Jonathan did it all and was invaluable to us. He kept us calm during the stress of solicitors etc and helped chase up all relevant parties which really is above and beyond. I wouldn't hesitate to recommend him to anyone house hunting / looking to sell their property, for a great service with a smile!

Miss · 4 March 2020

★★★★★ 5/5

Google

Kelly was extremely competent and nice to deal with throughout the process. She was easy to reach whenever you needed an update and on the ball with driving the process forward- which was not always straightforward when in a chain. Highly recommend!

Natasha · 19 June 2024

★★★★★ 1/5

Trustpilot

Property Managers can't manage anything

I had an amazing experience with guys in sales team - very friendly, attention to detail service - till I sign the rental contract.From when the tenancy of our dream home has started, our nightmare began.The property manager is an absolute nightmare.She (I would like to name her if possible for other people's sake) asked if she can visit a property for gas inspection, in less than 24 hours notice.We told her it is impossible to arrange it at last minutes as we are both working in office and need at least few days to see if it is possible to arrange a work from home option. Also contract clearly states that agent/landlord require at least 24hours notice for a visit. No reply by the time of the visit next day - one of us urgently managed to wait for a visit. No one has come.Then she has arranged another round of gas inspection and property inspection on 14th Feb so one of us has agreed to work from home to attend a visit.Then she has emailed us that the visit will be 5th of Feb.We were so confused and told her we have arranged out time for a visit on 14th of Feb as originally agreed.She then told us she has mistaken a date and confirmed the visit will be 14th of Feb.On 14th of Feb, she hasn't visited our property although we confirmed several times, no phonecall, no email.On 17th of Feb, 3 days later, for the first time she emailed us as per below."I did call and the person I got through to advised a property inspection was not arranged so I was unable to attend on Friday."Not sure what she meant - anyways,1. When sales team contacted both myself and my partner, all went through perfectly fine, and no-one else would answer our mobile.2. She would have been able to ring our door bell on 14th Feb 9am -12pm as agreed. We have stayed in property for a whole day just in case they are running late. No visit/phone/email on the day, and next 3 days.Before signing a contract we have agreed with a landlord that the property to be freshly painted. That was part of our rental agreement.Property management team has assured it will be done either the day we move in or few days after we move in.It still hasn't happened.All of this happened within 6 months from the day we moved in.We have few experiences with other agents but by far Acorn is the worst.We like a property itself but not happy with the way it's managed.Landlords, tenants, please avoid this agent at all cost. Before you end up like us.

Akiko · 18 February 2020

★★★★★ 5/5

Trustpilot

Sidcup to the seaside

We initially had Kelly value our home just as the Sidcup Branch of Acorn opened. It was almost a full year until we put the house on the market with Acorn (we’d initially gone with another EA), and Kelly arrived with the same warmth, enthusiasm and intent as before. In order to sell our house, I was impressed at how Kelly just didn’t look at the price and numbers, she’d taken into account the style and type of property we lived in and was able to contact those people whom she thought it would appeal. From this we had quality viewings, not quantity. We had realistic conversations about house prices. Our views on this were always respected whilst recommendations were backed up and essentially we were happy to trust Kelly.Kelly kept in good contact with us through the entire process, some hand holding towards the end when the pressure was on for all parties concerned, Kelly understood our concerns and did her best to understand the emotional side of selling the house whilst dealing with the office side.We thoroughly reccomend Kelly (and Paul) and the entire Sidcup Acorn team. Their approach felt up to date, progressive and personal and we now live in our dream house by the sea. Thank you.

Jaron · 28 January 2020

★★★★★ 3/5

Trustpilot

Okay, but could certainly improve.

A solid if not great estate agent. They know the SE London area well and the fact they can utilise their customer base across their branches is a positive.Initially very eager to get the flat on the market and take our business; very confident of a quick sale but when viewings failed to convert into offers for the first couple of months, updates were infrequently offered despite chasing. That said, once an offer did materialise our account manager Leon was very good in handling the process on our behalf and remained available for any other questions we had until the process concluded.

Adam · 22 January 2020

★★★★★ 5/5

Google

I would especially like to thank Kelly and Eddie for all their hard work and perseverance in the successful sale of my property. I cannot recommend Langford Russell highly enough.

LMarie · 18 December 2024

★★★★★ 1/5

Trustpilot

Exceptionally poor property management…

Exceptionally poor property management company. As others have noted, constant changes to the account manager, cancelled appointments, accusations of not being up to date with payments (lots of time spent proving I made early payments), claim they had keys for showing property only to find they didn't on the day requiring me to rush home, attempt at getting us to pay for another deep clean at check-out and to top it off 2 month wait to have our deposit returned. The sheer incompetence of Acorn is incredible and would avoid at all costs.

Don · 24 November 2019

★★★★★ 5/5

Trustpilot

Professional and Meticulous

My husband and I would like to thank Mauricio for the immense help towards finding our flat. He and Sian did a meticulous job through the renting process. I appreciate the level of professionalism and dedication put towards their job. I would highly recommend these agents in case of finding a perfect home. Thanks to the entire team for performing a wonderful job.

Bhavana · 12 December 2022

★★★★★ 5/5

Google

Langford Russell Beckenham have been very helpful. A special mention to Sinan, who has been particularly helpful. He is fantastic and has been extremely responsive. He makes adjustments to his timetable to suit the client and it has been a pleasure working with him. Highly recommend to others!

Harriet · 6 June 2025

★★★★★ 2/5

Trustpilot

I have mixed feelings about my…

I have mixed feelings about my experience with acorn because it's not nice having to judge the company due to one member of staff behaviour. Fair enough a ccj was found on my file but as soon as the ccj came up the staff responsible for my case became uninterested, stopped returning and picking my calls. I had to track him down through the company phone. He basically did not care. Bare in mind my deposit money is still with the company. After a few days of receiving completely air from the agent, I gave up and wanted and requested for my money back. There was no need to get rude to them because im sure thats what they expected but the level of professionalism was -0! My partner and myself was extremely appalled. I had to leave and find another lettings agency elsewhere.

D33 · 4 August 2019

★★★★★ 5/5

Trustpilot

Property sold!

I asked 3 different estate agents to value my property and Acorn, Swanley returned the best, most realistic valuation with very comparable rate of commission. They produced an impressive, high standard brochure for my property. Within one week I had approximately 6 positive viewings and within 3 weeks I accepted an offer and have just exchanged on the sale.I’d like to thank all the team at Acorn for their due diligence, dedication and professionalism throughout, in particular Hayley Gardner-Bryant, Kieron Russell and Mark Sugarman, who showed great team work throughout.I highly recommend Acorn Estate agent, if your considering to sell your property.Margaret, Swanley

Karin · 1 August 2019

★★★★★ 5/5

Trustpilot

Izabela Wrobel is a star

I have been dealing with Acorn for around a year i can not say i have had the best experience and if i knew it was going to be anything how it is i would not of used them but since Izabela Wrobel started dealing with me and my apartment my thoughts of acorn have dramatically changed. Izabela Wrobel sticks to her word and does her job very well but still treats people like they are humans. Izabela has been a massive help. I honestly believe if Acorn worked in the way Izabela does that would not have many problems and have tenants that love living where they do.

Jade · 23 July 2019

★★★★★ 1/5

Trustpilot

Bad is too much rating for Acorn

Bad is too much rating for Acorn. They get my advance amount and they didn't make the house ready to move in for the promised date. Instead tell house is not ready they are blame insufficient document for referencing for one of the person moving in. In the final mail they are asking give us few more days to make the house ready. No proper response. I lost the amount paid for property movers.If you believe these guys, they will make you to stand in the streets with your household things.

Suren · 10 May 2019

★★★★★ 5/5

Trustpilot

Thank you

Jamie at Welling was extremely helpful and was always updating us on the sale of our family home whenever there was a change or any progress made, however small. This contact was all important especially when the selling and buying of a home can be so stressful. The contact with our seller’s estate agent was basically an automated email every few weeks - No comparison! Jamie made the whole experience a lot less stressful and I would have no hesitation in recommending Acorn in the future. The personal touch made all the difference. Thank you Jamie

Louise · 19 April 2019

★★★★★ 5/5

Trustpilot

Olivia was outstanding in the service…

Olivia was outstanding in the service she provided my wife and I! She was very helpful, diligent at her work while showing a strong determination to succeed on our behalf. We can’t thank you enough for your honesty, care and professionalism throughout. You’re the best! Jonny & Miriam 🙌🏻🙌🏻

Jonny · 18 December 2023

★★★★★ 5/5

Trustpilot

Taylor Moutarde Top Class Estate Agent

Acorn was one of three estate agents who worked on the sale of my house. Taylor Moutarde identified the final price it sold for in his original estimate, where others had stated more but did not deliver. Taylor then went more than the extra mile in securing a sale and then getting it through when the buyer's solicitor was repeatedly failing to respond or communicate. I would recommend him very highly.

Georgina · 18 October 2021