Langford Russell Beckenham reviews

★★★★★ 5/5

Trustpilot

Would recommend Acorn Estate Agent

Would recommend Acorn Estate Agent, my property was sold within a week of being on the market, Dammy was ace, he provided me with relevant information, and kept me updated throughout the process. I have received excellent service from Acorn, I love the fact that all the staff are willing to help with queries. Would use your services again, unfortunately won’t be moving anytime soon, found my dream home. Thank you guys....

Tj · 4 December 2019

★★★★★ 5/5

Google

Oliver has been extremely helpful with my property acquiring process, despite all the unforeseen difficulties and delays that covid has brought about. Very satisfied and happy with the service and advice I have received and the way the agents communicate with customers and assist with the transactions. Definitely a star team that I highly recommend to anyone who needs assistance finding their new property.PositiveResponsiveness, Quality, Professionalism

Zhenya · 21 June 2021

★★★★★ 5/5

Google

Kelly was looking after our sale and she done a perfect job from beginning to exchange she was on top of everything ,couldn’t ask for better agent

Pawel · 23 September 2024

★★★★★ 5/5

Trustpilot

Melissa was kind and caring

Melissa was kind and caring, was professional, and efficient. I will remember her kindness towards me, Grace was very kind, and the team as a whole showed care, and made me feel welcome. Thank you Melissa xx jus xx

Jus · 17 February 2024

★★★★★ 5/5

Trustpilot

Glad I changed my estate agent to acorn

I had to change my estate agent as the previous one was not great at communication for the sale of a property. Jake the team at Acorn, took over and seemed more proactive and kept you up to date even if there was no good news to share which is key. My main point of contact was Dammy who was friendly and would keep you updated. When the transaction was close to completion they saw this through to the end which was much appreciated.

Mr · 1 September 2025

★★★★★ 5/5

Google

The Langford Russell team were incredibly helpful and supporting during my house purchase. A huge thank you to Kelly and Nathan for all their support during this process. I would no doubt sell and purchase through Langford Russell again and recommend them to others.

Alice · 24 October 2023

★★★★★ 5/5

Google

We chose Langford Russell as they are very proactive and friendly agents. Kelly found us a cash buyer and Eddie has also been very helpful.

Martin · 26 March 2026

★★★★★ 2/5

Trustpilot

So disappointed.

Im a landlord and this was going ok, albeit with the usual chasing, until recently. now i’ve had a manager who doesn’t respond, then gives mixed messages sometimes in the same email, has not paid the tenants back their deposit, and has been wildly slow or unresponsive on repairs. I am in despair of finding a competent management company. This isn’t it. Update: I’ve since complained. but the approach is still very much “sorry for the frustration, let us try to dump the cost on the tenants, failing that we will dump them on you.”

Alison · 21 June 2024

★★★★★ 5/5

Trustpilot

Absolutely amazing customer service and…

Absolutely amazing customer service and support from Amelia Giles throughout the sale of my property. Amelia is an exemplary member of staff and highly recommend to other potential property sellers. Amelia kept me updated regularly and worked so hard chasing 3rd parties on my behalf.

Connor · 15 September 2023

★★★★★ 1/5

Trustpilot

I want to share my terrible experience…

I want to share my terrible experience with Acorn Group Gravesend, agent name is Izzy. My wife and I were very interested in renting a property through this agency and we were confident that we met the financial requirements. However, the agency found a negative credit history on my wife's record and refused to allow us to rent the property. We were promised that our holding deposit would be refunded, but now it has been two weeks and we have still not received our refund. We have contacted the letting agency several times, but they have been extremely unresponsive and unhelpful in the process. We understand that credit checks are a part of the rental process, but it is not okay to misrepresent the requirements and then refuse to refund the deposit. The unprofessional attitude and lack of transparency from the agency have left us agitated and deeply unhappy. Overall, I would not recommend Acorn Group Gravesend to anyone after this terrible experience. They showed a lack of empathy towards our situation and refused to be transparent in their dealings. If you are looking for a reliable, transparent and honest letting agency, I suggest that you look elsewhere.

Mo · 26 June 2023

★★★★★ 5/5

Google

Oliver has been great help throughout and made the process very smooth. Started with a pack of information/steps etc. and followed up every step, by contacting parties (via email & phone) explaining who does what; chasing them as&when necessary. Has been available/responsive every single time, every day of the week. If we decide to sell our home one day, we will personally look for himPositiveResponsiveness, Quality, Professionalism, Value

Sebnem · 27 August 2020

★★★★★ 5/5

Google

Our sale wouldn’t have gone through had it not been for Oliver at Langford Russel, and they weren’t even selling out property. We were purchasing a property with Langford Russel, which was dependent on us selling a property. To ensure it all went through Oliver was in constant communication with everyone involved pushing it through. Thank you Oliver.

Mr · 21 June 2022

★★★★★ 1/5

Google

Lots of 5 star reviews but this isn't one of them. Failed to inform us that the landlords would be managing the let and not the estate agents. This is deal or no deal information that needs to be outlined from the start. They just want to …

Miss · 16 August 2025

★★★★★ 5/5

Google

Great experience and lovely service from Kelly Walsh and team from the start when i first made contact to her helping me push to complete. Super excited to finally move in.

Sandra · 20 June 2024

★★★★★ 5/5

Google

Oliver Pettman Efficient Effective and Knowledgeable Service. Oliver made sure that I was kept up to date with information and providing lots of reassurance during the process of selling and buying my home. Oliver was extremely helpful and professional I would recommend Oliver Pettman at Langford Russell Beckenham. Oliver I would like to personally say thank you for putting up with me and all of your hard work.

Beverly · 21 June 2020

★★★★★ 5/5

Trustpilot

Thoroughly helpful service the whole…

Thoroughly helpful service the whole time, with up to date contact throughout which helped ease our nerves and answer the many questions we had as first time buyers. Mark has been fantastic from the beginning, even when we were unsure what we wanted from a property. Highly Recommend!

Rebecca · 13 May 2023

★★★★★ 5/5

Trustpilot

Fantastic estate agent

Acorn have been absolutely amazing with the sale of our flat. They’re very professional, work really hard to find the right buyers and go above and beyond to ensure exchange and completion progress at pace. We cannot thank Oliver enough for all his hard work and we highly recommend using Acorn for a purchase or sale.

Mathilde · 19 June 2022

★★★★★ 5/5

Google

My son Luke has recently bought his first home through Langford Russell. I want to highly commend Carys & Eddie. I have worked in the industry for over 40 years so totally understand the frustration of trying to push a sale / purchase through to a satisfactory completion. They have always been on the other end of the phone to help. Thank you so so much.

Yvonne · 17 December 2024

★★★★★ 5/5

Trustpilot

Friendly professionalism

As a property professional with over 20 years experience, I have been struggling recently when trying to purchase a new flat in London due to a lack of professionalism in a challenging residential market. Not so with Acorn and specifically, Christian Fellows, who has demonstrated great knowledge of the market in general and the property he is marketing on behalf of his client. Life would be so much easier if more estate agents acted with this level of friendly professionalism.

CHARLOTTE · 29 April 2024

★★★★★ 5/5

Trustpilot

ACORN BELVEDERE & ELTHAM

I cannot find enough words to praise the team at Acorn Estate Agents enough. Both Joe Buckle at the Belvedere branch and the progressor Dominic Lloyd at Eltham went above and beyond for me during an incredibly difficult and challenging sale. It's rare to find estate agents that are this conscientious, dogged and caring. I simply could not recommend them enough. Thank you!

Ms · 22 April 2021

★★★★★ 5/5

Trustpilot

A great team at the Crystal Palace…

A great team at the Crystal Palace office and back up through the network. Over an extended period of time, March 24 to February 25, two buyers and a lot of issues to overcome, Godefroy and the team were there to help.

Neil · 26 March 2025

★★★★★ 4/5

Trustpilot

I am a landlord who has rented my…

I am a landlord who has rented my property through Acorn. Jamie Perrin has been amazing. He is reliable, responsive to questions asked and the best. I can't praise him enough for his work. Thank you.I am giving 4 stars instead of 5 because another staff member was dealing with my property previously who was very deffensive and unapproachable for years.

Landlady · 4 August 2021

★★★★★ 5/5

Google

Daniel and the team at Langford Russell did an excellent job. Daniel provided fast responses and helpful information to help me securing the property, so I can rent a property in such short period of time. Can't recommend him enough.

Patrick · 24 October 2023

★★★★★ 5/5

Google

Sinan one of the agent from your team has been a fantastic agent when we went for viewing the property. He is super efficient and has lot of knowledge and was able to deal to with my queries promptly and provide me with the information I needed.

SHRIBINLAL · 24 July 2025