Moginie James Estate Agents reviews from buyers

★★★★★ 5/5

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Went Far above and Beyond to help reach Completion

Would like to say a big thanks to Michelle at Moginie James. Progression Department.in Cardiff Gate. She is a huge asset to your company. Michelle went far beyond what i would expect from an estate agent to help ensure the property sale went through as smoothly as possible. It was a very difficult sale due to the sellers not completing building control sign off's and correct certificates etc as well as issues to do with access which made it a very complicated sale. Michelle went far above and beyond to help get everything in place from liaising with the council to organising tradesmen, arguably all of this should have been sorted by the sellers, so i thank Michelle or i could still be waiting to move in 3 months later. Every call, message and email was answered fast and with a solution in every case which really helped when at times i felt like pulling out. and finding a less complicated property. If ever i come to sell i know who i will be going to first. Thanks again.

Richard · 7 March 2017

★★★★★ 5/5

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Perfect sales progression service

Once my offer was accepted I was introduced to Michelle from Sales Progression. Michelle was up to date with my purchase details, was able to update me on next steps and what to expect and always made herself available when I had any queries or concerns. Safe to say my queries and concerns were few and far between and the service received was fantastic from start to finish! When major activities took place such as exchanging and completing, Michelle would call to inform me everything had been successful and on completion offered a huge congratulations, a lovely touch and no surprise as it is in keeping with the brilliant service i was used to.

Matt · 14 December 2016

★★★★★ 5/5

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Yesm Moginie James can turn poison int0 medicine really!!

I had an extremerly positive experience both with Moginiejames and Michelle, A couple of obstacles did emerge while I was in the process of purchasing a property, mind you the troubles had nothing to do with the agent but only with the Landlord who had indeed an attitude (I rather not to disclose more). Because of that I had not choise but to make a complaint and both Moichelle and Moginie James dealt with it in a very professional manner. Indeed they went beyond my expectations. Needless to say I do definitely would recommend Michelle and MJ and definitely will use MJ as soon as the first occasion comes.

Riccardo · 23 November 2016

★★★★★ 5/5

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House Purchase: Jayne Bennett

A big thank you to Jayne from the Sales Progression Board at Moginie James in Cardiff. Once my offer on the house was accepted, Jayne took charge of the completion process. She was very professional from beginning to end and was in full control of throughout the whole process. She was always on hand to answer any questions I had and ensured queries were dealt with quickly. Buying a property is a very stressful business but with Jayne in charge the process was extremely smooth.

Safwat · 4 August 2016

★★★★★ 5/5

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Diligent, Punctual, Professional and Helpful

Jayne did not act for me, I was a purchaser and so she was acting for the sellers/vendors. Jayne was easy to get hold of, always called back when she said she would, made sensible suggestions, was very professional, kept the process moving, chased parties (including financial advisors, solicitors of both parties) without prompting, and made the transaction go far quicker and smoother than it otherwise would have. After dealing with Jayne and seeing was an asset she was to her clients, I would definitely instruct her in the future when I come to sell.

Hannah · 1 August 2016

★★★★★ 5/5

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Couldn't have asked for more

It was a pleasure dealing with Moginie James and Michelle who was great from start to finish when purchasing our first home and certainly helped take a lot of the stress out of the proceedings! Michelle kept us constantly in the loop and was able to help with any of the things that we raised. All in all a very positive experience, and I wouldn't hesitate in recommending Moginie James to anyone buying or selling their property!

Tom · 12 June 2017

★★★★★ 5/5

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Completely on the ball

Michelle made a difficult time much easier. Out of everyone in the process, Michelle was the most communicative, spoke in layman's terms and made an often stressful & pressured process much more manageable. She was definitely the light in a seemingly never-ending tunnel. Nothing seems too much trouble; responses were quick & succinct and her manner and attitude were great. I wish everyone in the process were like her.

Sc · 26 July 2017

★★★★★ 5/5

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Excellent and efficient service.

I finally have a place of my own and I am very thankful to Mogine James for facilitating this. All the ladies who dealt with me were warm and approachable and the service was seamless. So much goes on behind the scenes - there are so many cogs on the wheel to this process and Michelle has kept it moving with a superb result. Thank you so much.

Ruth · 22 November 2016

★★★★★ 5/5

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Excellent service, would recommend.

Moginie James made finding the right house so much easier than the other estate agents we spoke to. Michelle made the process of buying the house as simple as it could be. We lost one house due to another estate agent not communicating with us, this is not the case with Michelle. We were kept in the loop all the way through to collecting the keys.

George · 5 August 2016

★★★★★ 5/5

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Reassuring service for a first time buyer!

Buying your first home can be really daunting, right from the start, Michelle was brilliantly reassuring and available whenever I had any questions. Michelle kept me up to date at every stage, and would often explain things to me that my solicitor should have! I wouldn't hesitate to use Moginie James again, and I've already recommended them to friends, particularly because of Michelle's great service.

Claire · 16 August 2016

★★★★★ 5/5

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The service we received from Moginie James and Michelle in particular was excellent from start to finish. We were buying our first home so were naturally nervous but Michelle was always very reassuring and quick to respond to our queries. It made the process so much easier for us and we can't thank her enough.

Deborah · 7 August 2017

★★★★★ 5/5

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Great!

We've been really impressed by the service from Michelle at the Sales Progression Team, she couldn't have been more helpful. Buying. A home can be so stressful but Michelle has smoothed the process so much. She answers our queries and emails so promptly and speedily and has been a pleasure to work with

Kate · 16 November 2016

★★★★★ 5/5

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Excellent help for a nervous first time buyer!

Michelle provided us with some really great support and made the whole process of buying our first home really simple. She was fantastic at going out of her way to resolve issues and make our lives easier. She showed a real care for her work and I'd use her again without hesitation.

James · 22 September 2016

★★★★★ 5/5

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A big thank you to Michelle Lloyd for all her help with the purchase of my new property. She spoke with me every week or two to keep me informed & updated on matters. If I was to move again Moginie James would be the company I would use without hesitation.

Katie · 10 August 2016

★★★★★ 5/5

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Happy with the friendly and efficient service

Michelle was really friendly throughout the whole process and really helpful, especially as we were first time buyers. She kept us updated regularly with what was happening and helped chase things up for us when there were delays. Really happy with the service at Moginie James.

Vicki · 19 July 2017

★★★★★ 5/5

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Great support for our first purchase!

Michelle and the rest of the sales progression team were such a great support throughout the purchase of our first home. As complete novices to the property market, michelle was incredibly patient and supportive from start to finish. Thank you very much Michelle!

Megan · 31 January 2017

★★★★★ 5/5

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Helpful and Efficient Agent

All staffs of Moginie James estate Agent are very helpful and efficient. They are keen to support. I really appreciate for your work, typically Michelle and Cat. I am happy to use Morginie James again and recommend the agent to my friends. .

Li · 7 December 2016

★★★★★ 5/5

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Great Service

The Moginie James team in both Albany Road and Sales Progression were brilliant throughout my purchase. Michelle chased things up on my behalf and worked hard to ensure everything moved forward as quickly as possible. Very good service!

Joe · 10 May 2017

★★★★★ 4/5

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Hard working and helpful !

Michelle is always willing to help with, for example, arranging for the potential buyer to visit the property Keeps all parties informed of progress and of any problems. She works tirelessly and is always pleasant to deal with.

Tim · 21 October 2016

★★★★★ 4/5

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Jill was very helpful.

Jill was my sales progressor for the purchase of my property. Jill was very helpful and attentive. Jill was always quick with communication and kept my up to date throughout the whole process.

Anonymous · 26 September 2016

★★★★★ 5/5

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Professional, helpful, reliable, friendly, punctual.

Jill has been so helpful during a stressful time and I am really pleased with the service and treatment I have received from her. Very professional in every way.

Kathryn · 7 December 2016

★★★★★ 5/5

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Excellent service in supporting buying a house

All along, from initial enquiry into buying a house until the 'For Sale' sign coming down, Moginie James made the process extremely smooth by being proactive in every step along the way. For example, they already know who is on the line before they answer the phone call and have all your details to hand.

Doug · 30 July 2017

★★★★★ 5/5

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Always in constant contact, listens to what the client is looking for. Never pushy and she genuinely cares. Credit to your company.

Deborah · 6 August 2016

★★★★★ 5/5

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Excellent support

Worked tirelessly to secure our purchase against opposing circumstances out of her control. Thank you very much for your hard work!

Danny · 2 August 2017