Every review we hold for the Beccles office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been renting from living property for the last 2 years plus. Whenever I contact the office the staff are super friendly & go out the way to help me. Paula is always lovely when she comes over for the 6 monthly inspections & always checks I am happy with everything & have no issues. Also has gone out of her way to bring me a key when I locked myself out which I was very greatful for, highly recommend lovely family business.
Kelly · 28 November 2025
Agent replied · 27 January 2026
Hi Kelly, thank you so much for your kind review which is most gratefully acknowledged. You are a great tenant and it’s our pleasure to look after you. Kind regards, The Living Property Team
★★★★★ 5/5
GoogleLiving Property have been extremely helpful in the last year of my experience with them, any queries or questions I have had have been resolved very quickly and when I moved Paula and Cassie made the application and transition so easy for me.
I even locked myself out accidentally once and Kim kindly met me out of hours with a spare key. Would definitely use Living Property again in the future.
Jennifer · 4 December 2024
Agent replied · 22 November 2024
Hi Jennifer. Our sincere thanks from the team here at Living Property for your positive 5* review. Delighted that you clearly appreciate our service. Thanks again.
★★★★★ 1/5
GoogleStay away from this letting agent. If you read through some of the reviews they are kind of saying the same thing and I have to agree. Living Properties are a complete nightmare to deal, very unprofessional, they lie and they try to advertise properties that have expired EPC ratings, until I reported such posts and they were removed. This company plays by their own rules and I honestly don't know how it's still in business. We had to get the property ombudsman involved. They think landlords work for them, not they work for the landlords. They allow contractors to enter your home without permission or knowledge of this happening. We went to court with the landlords due to Living Properties not having done all the paperwork correctly and the landlord's wanted to settle out of court as they knew how incompetent this letting agent really is.
Kelly · 22 January 2026
Agent replied · 27 January 2026
Response from the Directors of Living Property
We strongly refute the assertions made in this review, which relate to a former tenancy that ended acrimoniously and involved a number of unsubstantiated and misleading claims.
Living Property has over 80 Google reviews with an average rating of 4.1, reflecting many years of professional service. While lettings and property management can unfortunately become contentious at tenancy end, particularly where possession proceedings are required, we consistently act transparently, lawfully, and in accordance with industry regulation.
To address the specific allegations:
Claims that Living Property “lie” or act unprofessionally are entirely false and defamatory. The reviewer has previously apologised directly to one of our directors for making a false allegation that was proven to be untrue. We categorically reject this claim.
Allegations regarding expired EPCs are incorrect. Living Property complies fully with all statutory requirements, including Energy Performance Certification. At no point were properties knowingly marketed in breach of EPC regulations.
We do not “play by our own rules.” Living Property operates in compliance with all relevant legislation and regulatory bodies and has done so for nearly 18 years.
The reviewer escalated a complaint to The Property Ombudsman. That complaint was fully investigated and not upheld. The Ombudsman did not find Living Property at fault in any respect.
Claims regarding contractors entering without permission are wholly untrue and are rejected outright.
Court proceedings were initiated by the landlord due to failure to vacate the property, not because of any administrative failing by Living Property. We were not a party to any settlement discussions between the landlord and the former tenant.
Living Property acts for landlords, not tenants, and has never been instructed by the reviewer in a landlord capacity. Assertions to the contrary demonstrate a fundamental misunderstanding of our role.
We take our professional reputation seriously and reject this review as factually inaccurate and misleading. We reserve our position in respect of false and defamatory statements published about our business and its directors.
★★★★★ 1/5
GoogleWas due to view a property in Sisland today. I was travelling from Somerset and got caught in the bank holiday traffic. I tried to call the office to say I wouldn't make the appointment, no answer as they don't open on a Saturday (the main day people view houses). Tried Martin Cunninghams mobile, straight to voicemail. Eventually sent a message when I could stop (10 minutes after my alloted appointment). Then got a snarky message off Martin saying I was 'off' not letting them know sooner! What a way to treat a potential buyer. Completely puts me off wanting to viewing a property though these guys. Good luck to their customers!
Luke · 2 June 2024
Agent replied · 21 June 2024
Luke, I appreciate that from time to time matters unavoidably occur that means one cannot make appointments at all or are indeed late for appointments.
Your appointment was made, as you requested for 13:15pm, at the time you requested (I advised that my vendors where to host the showing and I provided you with their names) and confirmed in my WhatsApp message to you which you acknowledged. Your WhatsApp informing me that you were not going to make the appointment landed with me at 13:27. Your message stated “Hi. I’m not going to make this. I did try to call the office. Please send my apologies to vendor”.
I appreciate you travelled from Somerset.
Our main line phone system and indeed my mobile show no record of missed (attempted calls, no voice mail message (s) nor have I any voice mail on my mobile). This would reasonably indicate your first attempt to contact was your WhatsApp of 13:27 pm past the time of your appointment.
I suspect that you would have realised well before the time of your appointment that you were not going to make the appointment or indeed late for it.
My point was that it was a Bank Holiday weekend. My vendors put themselves out to accommodate your viewing request and you were not simply late, you cancelled the viewing past the appointment time (I give you a little merit for at least sending a message, be it late, rather than no message at all).
Yes, I do think you were “off” and I think any reasonable person reading your ‘review’ would conclude the same. My vendor was certainly put out when I communicated you were not showing, even late, nor offered re-arrangement.
I’ll refrain from publishing here the message thread, which includes your derisory personal comment, as I have no desire to embarrass you nor waste further time in handling a frivolous ‘review’ from a key-board warrior.
★★★★★ 5/5
GoogleI am going through a mutual exchange at the moment. With Living Properties, the interaction I have had with the office manager Cassie has been extremely swift. The customer service and support has been excellent. I can highly recommend them.
Cassie is an absolute asset to Living Properties
Thank you.
April · 15 June 2025
Agent replied · 27 January 2026
Thank you so much April for taking your time to give your positive feedback on our Office Manager, Cassie. We agree, our Cassie is a great asset to our business and again our sincere thanks for your kind message. Kind regards The Living Property Team
★★★★★ 5/5
GoogleWe have found Martin at living Propery incredibly pro-active in pursuing the completion of the purchase of our house, something we were not used to. Solicitors are renowned for dragging their heels but Martin was on the case and chasing actions from our solicitor constantly! He was very helpful at every stage of the proceedings and always available to chat to. I would highly recommend Living Property to anyone buying or selling a property in the area.
Marianne · 13 April 2024
Agent replied · 30 July 2023
Hi Marianne, our sincere thanks for you positive 5 star review. We are delighted that you bought through our agency and that you have appreciated the service that we have provided. All the best and with Kind regards The Living Property Team
★★★★★ 1/5
GoogleA void this socalled company at all cost they are discriminators me and my other half applied for a house was on st peter's road not far from the sea front every time we phoned up, they kept saying that there was tenants still living there obviously turned out to be a lie kelp on using the same lines, every time we would phone up then when they finally did call back it was to say we don't accept people on universal credit that is discrimination she tryed to say it's not discrimination it is i think you will find lol
discrimination.Look it up on google and it that is how uneducated their estate agent is need further training universal credit is an ongoing payment a lot of landlords only accept people on universal credit they seemed to be the odd one out guaranteed then if you re in a job because you could end up being made redund get in the sack or if you're self employed week you you could have work next you will not if you become ill how are you going to pay the landlord rent universal credit, even if you are ill your rent money will still be paid regardless and as a state agent, you can actually be in trouble for that remark as well because its discrimination everyone has the same right to rent.No matter what the income as long as they can afford it and it gets paid the agent needs to change their attitud i am so surpri actually getting for there accommodations going on people's profes what is what you call a stereoty type end up getting someone that will trash their property karma comes back on state agents like that
Adams · 29 September 2025
Agent replied · 27 January 2026
Hello Jennifer. We note the content of your post. We do not have a property in St Peter's Road. Additionally we are one of the only letting agents in the area that do accept Universal Credit if supported by a Guarantor. In view of the fact that your post is nothing to do with our business and factually incorrect we respectfully ask that you delete the post. Thank you in advance. The Living Property Team
★★★★★ 5/5
GoogleWe have had Living Property as our rental estate agent for a few years now, and I have to say, they are second to none.
Nothing is too much trouble for them; they're very accommodating and any issues are addressed quickly and punctually.
Communication is clearly at the forefront of this estate agents mind, which is very refreshing to see.
Paula, the director, carries out inspections herself and is very kind, compassionate and friendly towards us tenants and hardships that we have been facing.
Cassie is also a friendly member of the team, whom I've had frequent communication with, and is always there to help.
Living Property is the obvious choice when it comes to renting within the Beccles area and beyond; I would 100% recommend them to any potential renters!
Nikki · 13 April 2023
Agent replied · 30 July 2023
Hi Nikki. Thank you so much for the compliments you make about our service and highlighting the individuals in our team, so kind. Thanks again for the 5 star review which is humbly accepted and gratefully appreciated. Kind regards, The Living Property Team.
★★★★★ 5/5
GoogleI have known Martin for many years and know you can have absolute confidence in his assessment of the market and sound marketing. Whilst the property Martin listed was in a prime location, Martin generated countless interest, offers and a sale in a week! When I note it was November makes it impressive. Fortunately it was a short chain with the sale behind ours well advanced. All involved wanted to get the sale through ASAP so everyone made it happen with exchange in four weeks from the day the sales memos went out. A weekly update from Martin was useful as well. No dramas from our solicitor Norton Peskett (Paul Gregory) in Beccles. Well done to all involved.PositiveResponsiveness, Quality, Professionalism, Value
John · 22 June 2022
Agent replied · 21 June 2024
My sincere thanks John for your 5 star review of our service. It's been a pleasure to serve and execute the sale with an efficient outcome at a price well over asking! All the best to you and you family. Kind regards Martin
★★★★★ 5/5
GoogleI rented my house via Living Property for the past 2 years. They have been exceptional in their service and could not have been more friendly and helpful. Highly recommend this company. Thank you Cassie, Paula and Kim.
Tracey · 3 January 2025
Agent replied · 8 January 2025
Hi Tracey, thank you so much for the glowing 5* review. We are delighted that you have felt looked after and its been a pleasure looking after your tenancy. Thanks again for taking your time to recognise us and good service with your testimonial. Kind regards The Living Property Team.
★★★★★ 5/5
GoogleMartin and I shared a property chain that we were both eager to get exchanged and completed asap for our clients. I can see that Martin has received 5 star reviews from the clients involved which does not surprise me! There were a couple of hiccups with the solicitors but Martin was constantly organised, always chasing, always responding and always making sure he updated me as well. He has a polite and professional manner and was always cheerful. Hoping we run into each other again on another chain at some point.PositiveResponsiveness, Quality, Professionalism
Alice · 27 August 2021
Agent replied
Hi Alice, thank you so much for the positive review. It was great to work with you on this deal and it was a great example of agent collaboration in keeping the deal together and on track for your developer client and my vendor and buyer. As a fellow professional agent you have my respect and hopefully our paths will cross again on future transactions. My sincere thanks again for your positive personal remarks about me which I humbly accept.
★★★★★ 5/5
GoogleKim and the team at Living Property have managed our rental property very professionally for the last 6 years with great care & attention. Taking all the stress & strain of the management of our tenants off our shoulders. It has been greatly appreciated. When we decided to sell the property late last year, Martin took over the sale & very quickly found a buyer & made the sale very seamless, keeping us informed every step of the way. Thank you to all at Living Property. We would highly recommend them for any rental management or estate agency work needed.
Angela · 30 July 2021
Agent replied
Hi Angela, it’s been a absolute pleasure to have looked after your property investment and exit from the Buy-to-Let space. Our sincerest of thanks from the Living Property team for your highly positive review for which we are most grateful. We wish you and your family all the best. With kind regards The Living Property Team.
★★★★★ 5/5
GoogleMartin sold our property back in December and has been a great help to us throughout our long drawn out sale by being a very helpful and valued professional man. He has done everything above and beyond to get our sale over the line as martin says during these very testing times I wouldn’t say I would want to experience moving again for a very long time but right up until the end Martin has been amazing and we thank him for all his time and patience with us thank you Steve and bevPositiveProfessionalism
Liamsparkes · 22 June 2021
Agent replied · 21 June 2024
Bev & Steve its be a pleasure to serve you both, delighted we got there in the end and my sincere thanks for the glowing 5 star review. I wish you both the very best and happiness for the future. Kind regards Martin
★★★★★ 5/5
GoogleMartin has recently marketed and sold a property for me, I have found him to be exceptionally professional and informative, Martins knowledge of the current state of the property market is second to none, the effort he has made to sell this property would be very difficult to find with anyone else, should I have any further properties for sale I would not even consider anyone else, Tony ClosePositiveResponsiveness, Quality, Professionalism, Value
Tony · 27 August 2021
Agent replied
Tony my sincere thanks for the glowing 5 star review and I thank you for your business. Its been a pleasure to serve and I am at your disposal when needed in the future. Kind regards Martin
★★★★★ 5/5
GoogleI own two properties in the UK. The one in Worcestershire is managed by a national chain and although I am quite satisfied by their service the difference in management skills is vastly different.
At Living Property I need only send one email or make one phone call to ask Kim or Paula and their team to sort out the most complex of problems and they do so without delay without having to constantly refer back to me. Unlike my other property there is no waiting to send out a contractor to change locks, clean a carpet or fix a fence.
I live abroad with a six hour time difference and my property has been nothing short of a nightmare listing for them from the start. To date they have dealt with a fire resulting in a complete refurbishment, Fire chiefs, insurance agents, contractors of every description plus difficult tenants. All were dealt with professionally and efficiently.
I am certain that the "national chain" would have dropped this property from their books by now. Not the team at Living Property. Despite all this they quickly found me a perfect family.
I cannot recommend them highly enough
Janclara · 2 July 2017
Agent replied
Thanks Janclara for such a glowing testimonial, really appreciated and we are delighted to be of service.
★★★★★ 5/5
GoogleI have rented with living property for the past couple of years and I can't fault them they've been excellent helping me and my family find a home nothing is too much trouble for Paula and the girls I highly recommend this company wether you're renting or buying they truly are an amazing bunch of people with and excellent service and buisness!!
Coral · 26 April 2025
Agent replied · 30 May 2025
Hi Carol, we are humbled by your positive comments and we sincerely thank you for the 5* rating. Again our sincere thanks and appreciate your time penning this review. Kind regards, The Living Property Team
★★★★★ 5/5
GoogleWe had a great experience with living property over the past 3 years, really big shout out to Paula and Cassie who helped us and sorted any queries quickly along the way.
Lauren · 6 August 2024
Agent replied · 26 August 2024
Hi Lauren, our sincere and humble thanks for your positive 5 star review.....its been a pleasure. Thank you. Kind regards The Living Property Team.
★★★★★ 5/5
GoogleMartin is a really good reliable professional man and managed to sell our property within the first day of it going live he is totally on the case and very good at his job knows his stuff any questions you have he deals with straight away and keeps you regularly updated a pleasure to work with thank you Martin wish you every success with your new venture
Stephen · 2 January 2021
Agent replied
Thank you for your most kind comments. Delighted to be of service.
★★★★★ 5/5
GoogleWe have been renting out our property for over 20 years and are extremely happy with the service Living Property provides.
They are efficient and friendly. Look after our property and notify us in good time if there are problems. They select excellent tenants over the years and I would have no reservation in recommending them to potential tenants or landlords.
Helen · 13 February 2026
★★★★★ 1/5
GoogleI will choose my words carefully to explain what I've been through so people as myself with ADHD don't go through the same experience... its not an apology at all !! And I am not using adhd as an excuse for anything... I just take sometimes longer to sort things out and living on my own with no family to help I struggled finding someone to do my gutter.... I had been let down a few times but I kept you informed that I was trying to get it done ... I wasn't behind with rent ... my sister in Bath had a previous conversation with you about my struggles and to phone her to if I needed help... You then took it apon yourself to go to landlady to tell her and worry the poor lady ..and then sent me an email to say I would be served a eviction notice if I didn't get it done ... and because I have adhd !!! I had the worst time and flew off the handle at you in the office as that kind of thing really makes me anxious everything else I suffer with...why did you keep sending emails when you could have just rung my sister... she is a professor at Bath University and travel the world doing research and teaching and she said after talking to you that you are a difficult woman and never want to speak to you again !! ..And that must tell you something! ... she said you were pushing all my anxiety buttons and I went through a horrible time .. Why has this star rating have 1-5 stars if you are not allowed your own opinion on your experience.
Sally · 13 April 2024
Agent replied · 27 August 2023
22/08/23 UPDATE: Sally, we note your comments within your latest edit of your ‘Review’. Whilst we note your public disclosure around your mental health, the fact remains that you published remarks that have defamed our brand and directors. Due to our professionalism we refrain here from making further comments and replying in this medium about the conduct of your tenancy and personal conduct. We made our position clear in our previous response and the action we shall take for remediation.
21/08/23 UPDATE: Sally, whilst we acknowledge that you have removed your initially published ‘review’ and replaced it with this wording “OK I will choose my words carefully to explain what I've been through so people as myself with ADHD don't go through the same experience…”, in so doing in your attempt to blame health on your diatribe and we now interpret this wording as suggesting that we have in some way discriminated against you. This we wholly reject and refute and unless you remove this ‘review’ you leave we will add this to a claim of defamation against you. We are a professional business that respects its working relationships. If you feel aggrieved then we invite you to follow our complaints procedure whereby you can articulate detail rather than publicly flinging unsubstantiated sentiment, for which you clearly think you can waft away with a half-hearted apology, in your statement “OK I will choose my words carefully”. Our final offer to you here is for you to immediately remove your post and we will then leave this episode as closed.
Hello Sally. We are sorry that you have taken this action in posting such a statement. With respect it is totally inaccurate on number of points. Firstly you state "the owner" therefore making your remarks at a personal level. This therefore is deemed as 'slander'. The business is co-owned in equal parts by two hands on working directors. Secondly, you state "powerkick" and "unprofessional". We utterly refute your suggestions. As a professional business we re-frame from articulating factual detailed responses due to legalities, even though we would love to air, at times, the conduct of some! We kindly ask you to immediately remove this 'review', if you do not, due to the serious harm caused personally to the character or one of our directors and for reputational damage to our business we shall go legal and take a rightful claim against you for deformation.
★★★★★ 5/5
Google13 years I've been letting properties, the last 8 years I have used Living Property in Beccles, this is by far the best letting agency I've ever known. OK, sometimes we have a small issue, as Landlords and letting agents sometimes due, but the Agents are straight onto it and everything is quickly resolved and any issues sorted out . I can honestly say I have every faith in this letting agency. Professional, punctuality is spot on. Well done Living Property. Always a 5 Star letting Agency.
Richard · 13 April 2024
Agent replied
Hi R & S, our sincere thanks for the positive 5 star review. It's a real pleasure to look after your BTL portfolio and you can be assured we will never be complacent and truly value our relationship. Kind regards The Living Property Team
★★★★★ 5/5
GoogleMartin has just guided us through what could have been, in other hands, a very stressful sale and purchase. His positive attitude and determination coupled with professionalism and great experience made it all possible. We are all very grateful and heartily recommend his services.
Edwina · 13 April 2023
Agent replied · 30 July 2023
Hi Edwina, thank you so much for your positive 5 star review of our service, which is humbly received. We wish your Mum & Dad every happiness in their new home. Kind regards.
★★★★★ 5/5
GoogleWe cannot recommend Martin highly enough. He acted for us on two property sales and is without a doubt the best estate agent we have worked with. Martin is professional and knows the market, and worked incredibly hard - we always felt that he was on our side and acting with our best interests at heart.
Nikki · 26 October 2021
Agent replied
Thanks so much Nikki its has been a privilege to serve you both and achieve positive outcomes for both sales transactions. I wish you both health and happiness. Kind regards Martin
★★★★★ 5/5
Google13 years I've been letting properties, the last 8 years I have used Living Property in Beccles, this is by far the best letting agency I've ever known. OK, sometimes we have a small issue, as Landlords and letting agents sometimes due, but the Agents are straight onto it and everything is quickly resolved and any issues sorted out . I can honestly say I have every faith in this letting agency. Professional, punctuality is spot on. Well done Living Property. Always a 5 Star letting Agency.
STEBBO · 28 January 2024
Agent replied · 26 August 2024
Hi R & S, our sincere thanks for the positive 5 star review. It's a real pleasure to look after your BTL portfolio and you can be assured we will never be complacent and truly value our relationship. Kind regards The Living Property Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
