Every review we hold for the Beaconsfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery bad experience with the feltham branch staff!!
Very bad experience with the staff!!
Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else.
Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else.
Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update.
Refund has been issued still waiting for it.
I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market?
No communication withing the staff. I have to chase all the time
I would say its a waste of time dealing with company like this!!
Amardeep · 24 March 2021
★★★★★ 5/5
TrustpilotCarla has been such great help
Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.
Tracey · 21 December 2024
★★★★★ 1/5
TrustpilotLetter beware!
We were model tenants- our first visit after 3 months of a 12 month tenancy and our report was “exceedingly clean”. Before we moved in we asked if we could hang a picture and requested that the landlord to leave the same paint so we could restore to the same. Upon check out the check our clerk said this was the easiest check out as everything was in order. There were a couple of things that were mention but was advised that it “would be harsh” if we were charged. We received the report and the Frost comments were rude and untrue. We replied giving logical explanations to the points raised. After an exceedingly poor response - “no response” we escalated to the Head of Lettings. After numerous conversations he said “it’s very rare for anyone to get their full deposit back!” So letters beware you will not get your full deposit back. We were only charged £40 but it’s the principal. The £40 was £5 for the filled hole and we used the paint the landlord left and the colour had changed every so slightly. We reported two identical round marks in the ceiling from the flat above and was advised to monitor, we were charged £15 for this. There was a chip on the floor in a bathroom which was caused by a contractor when the belly pan was removed from the sink following an issue with the sink and was charged £10 and finally there was a dent in the side of the bath which we never even saw and again charged £10. None of the charges made any sense and feel the landlord never even saw this report and yet this money was to be withheld. As a good Will gesture the fee was reduced to £20. If these were real charges and this “damage” was an issue surely it would be more to cover the cost of repairs? The whole thing was a total shambles. Finally last week Frost called us to ask if we could provide them with information on the TV provider. Yes of course for £20!
Beware! Take photos of everything and send email confirmations to protect yourselves.
Richard · 22 October 2020
★★★★★ 5/5
GoogleThe Frost Partnership is a professional company. They are
cordial, being helpful at all times, solving any problems that
may occur even though they maybe extremely busy.
The office has a lovely ambience with staff having a good
attitude when visiting.
Thank you to you ALL for their help when negotiating my sale.
Sonia · 11 October 2024
Agent replied · 23 August 2024
Hi Sonia - Thank you so much for writing this superb 5 star Google review for our Beaconsfield Sales team. It was a pleasure to read that they were helpful at all times and that the office has a lovely ambience. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotHad EE call asking to switch said easy…
Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless
Adam73 · 18 December 2024
★★★★★ 5/5
GoogleI have just purchased a flat with Frost acting as agents for the Vendor.
The process has been very easy with good communication and it has all gone smoothly. A special thankyou to Franky for all her help with the purchase.
Wayne · 20 March 2025
Agent replied · 8 December 2024
Hi Wayne -Thank you so much for taking the time to post this superb 5 star Google review for Franky from our Beaconsfield Sales team. We are so pleased to hear that all went smoothly and that Franky was a big help with your purchase process. We will pass your comments on to her and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleExtremely professional company. I dealt with Vicky in the rentals department. She was sensitive to my situation and helped me on my journey to renting a beautiful apartment. Thank you.
Melanie · 20 March 2023
Agent replied
Hi Melanie - Many thanks for this fantastic 5* review for Vicky from our Beaconsfield Lettings team. We are delighted to hear that you found us to be an extremely professional company and that Vicky helped you to find a beautiful apartment. We will pass your comments on to her and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe bought our new house and at the last minute appointed Frost to sell our home as a joint agent, which they achieved successfully. Franky is by far the most professional, diligent and helpful estate agent we have dealt with. Her …
Lorraine · 4 October 2021
Agent replied
Hi Lorraine,
Many thanks for taking the time to write this 5* review for Franky in our Beaconsfield team. We are delighted to read that Franky has been professional, … More
★★★★★ 5/5
FacebookFrosts were very understanding and considerate and patient in how they handled the sale of my property.Especially credit should go to Gemma Testa, who comes highly recommended. Gemma is both responsive to email and correspondence, but also any issues relating to a property.
Joe · 20 May 2021
Agent replied
Hi Joe,
Many thanks for taking the time to write this recommendation for Gemma from our Chesham office.
We are delighted to read that she provided you with a proactive and responsive property service throughout the sale of your property.…See More
★★★★★ 5/5
FacebookExcellent service throughout my purchase of my very first property. Massive thanks to Naomi and the team for always being quick to respond to any developments and to solve any hiccups along the journey. Thanks everyone!
Jack · 25 May 2022
Agent replied · 30 April 2023
Hi Jack, Many thanks for taking the time to write this glowing recommendation for Naomi and the team.
We are delighted to read that they provided you with an efficient, proactive and professional property service throughout the purchase of your first home.
We will pass your comments on to all involved and to our senior management team.
Wishing you every happiness in your new home from all The Frost Partnership Estate Agents
★★★★★ 5/5
View AgentsExcellent Letting Agents
Last year I had the pleasure of using Frost Partnership, Beaconsfield for a purchase of a property and today I still have nothing but praise for the Frost Partnership, Beaconsfield after using their Lettings Department. I would like to say a massive thank you to Jill Langton for all her efforts in the last few months. Jill is a professional, friendly and a determined individual and is always willing to help and answer any questions you may have. Nothing ever seems to be too much trouble for Jill who in my case persevered even when the chips was down to find us a suitable tenant. I am truly grateful that Jill helped make a stressful situation into a positive one and would recommend any landlord to contact her at the Frost Partnership, Beaconsfield for their letting requirements.
Maden · 4 September 2019
★★★★★ 5/5
View AgentsExcellent and highly efficient service whilst selling & buying
Frost Partnership in Beaconsfield were our estate agents for a house sale & purchase and their service level was brilliant. From the first meeting thru to completion they were super efficient responding to all queries within minutes (not hours). Whilst managing the sale process there were numerous queries from our buyers which Frost went over and above to resolve in a very timely fashion. They secured numerous competitively prices tradesmen for surveys & chased legal agents to get answers to obscure questions. I cannot recommend their service level highly enough.
Laura · 4 August 2019
★★★★★ 5/5
GoogleMark from the Beaconsfield office has been great throughout the purchase of our new home. He has always been very responsive to our questions, and accommodating with viewings and access requests. My husband and I would definitely recommend Mark to other buyers.
CHARLOTTE · 20 March 2021
Agent replied
Hi Charlotte,
Thank you for the 5 star review, that's lovely to read; we're so pleased that Mark from our Beaconsfield office has been great throughout the purchase of your … More
★★★★★ 5/5
FacebookWe recently worked with Vicky Lyle from the Beaconsfield Office to secure new tenants for our rental property. Vicky was a delight to work with - professional, pro-active, responsive and very detail orientated. I would have absolutely no hesitation in recommending her.
Sarah · 19 March 2021
Agent replied
Hi Sarah, Many thanks for taking the time to write this recommendation. We are delighted that Vicky was professional, proactive and responsive in finding new tenants for your property. We will pass your comments on to Vicky and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWhat a fantastic estate agent. Mark S. was always friendly, polite, and helpful. The whole team were great.
Gaynor · 20 October 2025
Agent replied · 20 March 2026
Hi Gaynor - What a fantastic review! Thank you so much for taking the time and trouble to write this 5* Google review for Mark from our Beaconsfield Sales team. We are delighted to hear such glowing feedback for Mark and that the whole team were great. We will pass your comments on to Mark and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookMark from the Beaconsfield office has been great throughout the purchase of our new home. He has always been very responsive to our questions, and accommodating with viewings and access requests. My husband and I would definitely recommend Mark to other buyers.
Charlotte · 24 February 2021
Agent replied
Hi Charlotte,
Many thanks for taking the time to write this recommendation for Mark from our Beaconsfield office.
We are delighted to read that he has provided you with a professional and responsive property service and that you will recommend him to other buyers.
We will pass your kind comments on and wish you every happiness in your new home!
★★★★★ 5/5
FacebookThe following review is from my father who does not have a Facebook account:
Frost Partnership Beaconsfield
Having chosen the Frost Partnership for the sale of my mothers (81 Yr old) house and purchase of her flat, I would like to say that the team of Franky, John and headed by David Wright were beyond excellent.
I had very precise criteria for the arrangement of viewings and communication of decisions which David ensured were kept to.
Totally professional does not begin to describe just how impressed I have been. His appreciation of dealing with my mother, his knowledge of the area and process and it’s complications. Above all his constant communication kept me fully in the know at every stage.
If your looking for an estate agent and are prepared to be guided by their knowledge, then look no further.
Mike Smith
Kathryn · 5 August 2018
★★★★★ 5/5
GoogleWe recently worked with Vicky Lyle at the Beaconsfield office to secure new tenants for our rental. Vicky was a joy to work with - professional, pro-active, positive and very detail orientated. I would have absolutely no hesitation in recommending her.
Sarah · 20 March 2021
Agent replied
Hi Sarah
Many thanks for taking the time to write this 5* review for Vicky from our Beaconsfield team. We are delighted to read that she provided you with professional … More
★★★★★ 1/5
TrustpilotNo response to emails - out of business?
I can only assume they are out of business. No response after several emails to various aliases including their director of lettings directly. They registered my tenants deposit despite the fact I only wanted them to find the tenant - I complained about this at the time. Now, at the end of the tenancy, they are not responding to a request for information on how to return it. I was going to sell the property through them but if they aren't in business anymore then I'll need to look elsewhere.
DL · 8 October 2024
★★★★★ 5/5
GoogleI recently had the sad task of selling my late parents' property, and couldn't have asked for a better team to do the job. They were professional, competent, committed and understanding throughout. Franky and Pamela were highly …
Helen · 4 October 2021
Agent replied
Hi Helen,
Many thanks for taking the time to write this 5* review for our Beaconsfield team. We are pleased to read that they were professional, committed and … More
★★★★★ 5/5
FacebookOur house was a difficult let and wasn't sure what to do with the property. Jill L at Frosts in Beaconsfield came up with a range of options and we agreed a particular route which I am pleased to say found a high quality tenant in the first 10 days.The handover coincided with our long term planned holiday timings and Jill and Frosts were excellent in organising cleaners, surveyors, gas men and handling any tenant queries. Service well beyond expectations. Brian Kane
Brian · 8 February 2018
★★★★★ 1/5
FacebookI was disgusting to have been calling the estate agents for days on end & find out it was all a waste of time! There is currently 2 adults and our baby living in a 1 bed private rent property. 1 additional adult will be living with us as soon as we find a 3bed house. I spoke to many people who took my details and explained that if we failed the credit check that we would need a guarantor. We found a reliable guarantor whom owns their own property, has worked all their life & is still working now. On day 5, I was told that I needed to find a "more lenient" estate agent as there would be nothing they could do for us. The reasons were;
I am on maternity leave (yet I was in full tome employment and I will be going back to work!)
That the additional person isn't 'blood family', although he has been like a brother to my fiancé for 15years!
My guarantor doesn't earn £52,000 a year!! Even tho the rent was only £1300 p/m
And also, because my partner has debts from his teenage years which he has cleared one, and is currently paying back the rest of them!
Disgusted that we have been penalised by an estate agent like this and I will not be recommending you to anyone! I do not claim anything what so ever and we always pay rent and bills!! Yet a reference from our current landlady, to clarify that, wouldn't be sufficent.
Personally, this is a 'snobby' establishment & obviously we are too common for you!
Disgusted!!
Charlotte · 31 March 2016
★★★★★ 5/5
GoogleI’ve recently helped my parents purchase a house through Frost Beaconsfield and received outstanding service! It wasn’t a straight forward transaction and everyone involved was under immense pressure but Franky Viccars went above and beyond …
Siobhan · 4 October 2021
Agent replied
Hi Siobhan,
Many thanks for taking the time to write this 5* review for our Beaconsfield office. We are delighted to read that Franky and the team have provided such … More
★★★★★ 5/5
GoogleWe chose the Frost Partnership to market our property in late 2020 .
I am so pleased we did !
The service throughout has been amazing . Thank you Franky Viccars for your …
Jeff · 4 October 2021
Agent replied
Hi Jeff,
Thank you so much for your 5 star review. That's fantastic to read; we're so pleased the Beaconsfield team provided you with an amazing experience throughout, … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
