The Frost Partnership Beaconsfield reviews

★★★★★ 5/5

Facebook

We recently bought a house in Eton Wick. The whole process was made much easier by the friendly and helpful staff at the Frost Partnership. We would especially like to thank Chris who went above and beyond in explaining to us all about the house we were buying and things to look out for when buying a house. He was always approachable and willing to assist us by contacting the solicitors and owners of the house. We would highly recommend the Frost Partnership.

Lucy · 8 April 2022

★★★★★ 5/5

Facebook

We recently bought a house in Eton Wick. The whole process was made much easier by the friendly and helpful staff at the Frost Partnership. We would especially like to thank Chris who went above and beyond in explaining to us all about the house we were buying and things to look out for when buying a house. He was always approachable and willing to assist us by contacting the solicitors and owners of the house. We would highly recommend the Frost Partnership.

Lucy · 8 April 2022

★★★★★ 5/5

Google

Franky is extremely professional, diligent and proactive as we searched for our new home. Franky was very helpful in making sure any houses we viewed met our requirements and it has been a pleasure to work with her. We would highly recommend Frost and in particular Franky if you are looking to purchase a home!

Alisha · 20 March 2024

★★★★★ 5/5

Facebook

I purchased my home through Frost GX. Matthew Craft is simply the best estate agent I have ever dealt with. He saved the sale of my property which was being sold via another Local estate agent by taking over discussions with a very awkward and difficult buyer. My own estate agent was not able to do this and my buyer walked away but Matthew managed to get him back to purchase my property. Matthew worked until late into the evenings and kept all parties informed at all times. I have never dealt with such a difficult sale and purchase and would like to thank Matthew for keeping me at the table as there were times when I just had enough and wanted to throw in the towel. I realised that when deciding on an estate agent to sell your property you need someone that will do their utmost for your best interests and Matthew certainly does this at all times for his client and even for others in the chain. I will never use another estate agent and regret that I did not use Frost in the first place.

Zareena · 29 October 2021

★★★★★ 5/5

Google

We lost out on a house after a lengthy process and were really disappointed, Frost (namely Franky) was very quick and proactive in finding us an alternative home that met all of our needs. Frost helped us every step of the way both as renters and buyers and we found them to be very professional, helpful and easy to work with.

R-WT · 20 September 2025

★★★★★ 5/5

Google

Mark Squire and the whole team at Frost were fantastic during our house move. Professional and personable throughout, we were extremely happy and would highly recommend!

Robert · 7 July 2026

★★★★★ 5/5

Google

Mark and the team were expert, very helpful and smoothed what can be a stressful and protracted process. I would highly recommend Frost Partnership for your sale or purchase.

Rob · 20 March 2025

★★★★★ 5/5

Facebook

The Frost Partnership have been our Management agents for over 10 years. Their team of Letting agents in particular Caroline have been outstanding in getting our property rented quickly and smoothly. On the Property Mangement side I have to call out Ciara Jewsbury. Her customer service and attention to detail has been outstanding. She has worked diligently on getting issues resolved quickly, has been super responsive and shown great leadership. I am so so impressed with Ciara and know she will be super successful in any projects she takes on within The Frost Partnership.

Emily · 10 May 2021

★★★★★ 5/5

Facebook

I’ve recently helped my parents purchase a house through Frost Beaconsfield and received outstanding service! It wasn’t a straight forward transaction and everyone involved was under immense pressure but Franky Viccars went above and beyond to make it a success whilst constantly making us feel at ease. We cannot thank Franky enough for her patience, professionalism, consistent communication, hard work and first class service. We HIGHLY recommend Franky and her team at Frost they are simply the best and we would only use Frost in the future.

Siobhan · 18 February 2021

★★★★★ 5/5

Google

We recently dealt with Franky on a property purchase and she was excellent. Efficient, professional, personable and very easy to do business with. Thank you very much.

Sue · 20 March 2025

★★★★★ 1/5

Trustpilot

If I could give them zero stars, I WOULD.

If I could give them zero stars, I absolutely would. This also applies to Mackenzie Homes management in general as sometimes it’s hard to distinguish the difference between these two companies. Disgusting and appalling service, especially from Pooja. She is not helpful with any issues that arise during your tenancy. She only reaches out to you when it is beneficial for her. Firstly, when I first moved into the property the balcony was disgustingly dirty. The building has a massive problem with pigeons and to simply put it, they made a mess everywhere. There was pigeon poop all over my balcony for weeks on end. I was unable to use my balcony for WEEKS after I moved in. Then they finally decided to sort someone to clean it after weeks of me complaining and nagging them about it. Secondly, the building then had plumbing issues which resulted in waste pouring down in the garage directly onto my car. It took them MONTHS to sort this issue after complaints from tenants. The building STANK of poop for months. The management kept saying they are not responsible for this problem and it’s Thames water’s fault and they kept going back and forth for weeks before finally fixing it. Lastly, Pooja will continue to harass you even after your tenancy runs out. She shows no empathy towards any issues you might be going through. She is only chasing a commission and if you happen to stand in her way, she will do everything in her power to make you feel bad. She sends unprofessional emails and threatens to inform third parties of your personal situation which is not quite legal. They will try to scam you off your money and make sure that you don’t get your deposit back. They will add some “interest” rates to your rent and will justify it with saying it is in your contract. Please if you ever decide to rent with them, make sure that you read the tenancy agreement multiple times and understand every single point as they will make things up as they go. I would not use their services ever again even if they paid me for it. To conclude, the whole experience was quite literally $hit.

Nicole · 20 April 2024

★★★★★ 1/5

Trustpilot

Negative move out experience

Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous. They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough. I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.

Fallx · 23 December 2025

★★★★★ 1/5

Trustpilot

Landlords be aware I had never used…

Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.

Tufan · 10 December 2025

★★★★★ 5/5

Facebook

'We have had nothing but great service from the Frost Partnership over the last year we have been looking for a property. Anthony Prokopiou has been amazing all the way through, going above and beyond and even though we were not able to finalise a property with Frost, Anthony has continued to follow up with us. The whole team are great at follow up, making appointments and scheduling on time. They know their properties inside out so are able to answer questions there and then. We couldn't recommend them highly enough and will definitely use Frost when we come to sell our property and purchase a new one. Honestly couldn't have asked for a better partnership than Anthony and the team!' Ramon and Bindi Sharma Highlands Lane, Chalfont St. Peter

Bindi · 6 March 2020

★★★★★ 5/5

Facebook

We sold our house with the GX Frost branch earlier this year and were really happy with our experience throughout. Everything was done with our best interests in mind. The team, lead by Richard, were always available to talk and provide helpful advice. They are such a nice team too and went above and beyond. They completely surpassed our expectations and I would wholeheartedly recommend them.

Debs · 23 August 2022

★★★★★ 5/5

Facebook

Greg has been very helpful throughout the whole process of looking for a place to rent, within 15 minutes of the first initial phone call he had sent me 6 potential properties and from then we booked viewings soon after he was attentive and made the process very easy for first time rentals like myself! Always keeping in contact and keeping me up to date with any progress. Would highly recommend Frost as an Estate Agent! Thanks, Abby

Abby · 13 January 2020

★★★★★ 5/5

Facebook

The following review is from my father who does not have a Facebook account: Frost Partnership BeaconsfieldHaving chosen the Frost Partnership for the sale of my mothers (81 Yr old) house and purchase of her flat, I would like to say that the team of Franky, John and headed by David Wright were beyond excellent. I had very precise criteria for the arrangement of viewings and communication of decisions which David ensured were kept to.Totally professional does not begin to describe just how impressed I have been. His appreciation of dealing with my mother, his knowledge of the area and process and it’s complications. Above all his constant communication kept me fully in the know at every stage.If your looking for an estate agent and are prepared to be guided by their knowledge, then look no further.Mike Smith

Kathryn · 5 August 2018

★★★★★ 5/5

Google

Always a pleasure to deal with the team at Beaconsfield and thanks to Andrew Keith for keeping everything on track.

Richard · 20 March 2025

★★★★★ 5/5

Google

Roger Mead was excellent. Currently a difficult time to sell houses and although two sales fell through Roger remained positive and came back very quickly with new buyers. Roger kept me informed throughout the whole process and was a pleasure to deal with.

Philip · 20 March 2024

★★★★★ 5/5

Google

It has been a pleasure dealing with Mark Squire during our sale and purchase through Frost. Mark kept us well informed throughout the process, very competent and gave great …

Sanj · 10 October 2024

★★★★★ 1/5

Google

I had a very disappointing experience with Lorraine / Beaconsfield . It became clear that they prioritise the landlord’s interests over fairness to tenants. Despite hiring a professional cleaning company recommended by their frost partnership, I was unfairly charged the same amount again for supposed additional cleaning, without any justification. Worse still, I was charged £60 for not cleaning a faulty oven, even though I was previously informed that it would be replaced after my tenancy ended. When I raised these concerns, the agency refused to make a fair decision or even allow me to be present when the cleaning company returned. Instead, I was charged an additional £380 for cleaning, after already paying £360 for an end-of-tenancy clean. Communication was poor, and I was denied the chance to escalate my concerns to management. If this agency only works for the landlord and disregards tenants' rights, what’s the point of having them act as a middleman? If you're a tenant looking for fair treatment, I would strongly advise against using this agency. Always check your deposit protection scheme and dispute unfair charges!

Thangapandian · 10 October 2025

★★★★★ 5/5

Google

Vicky Lyle was extremely helpful from start to finish. She even went out her way to speak with the existing tenant to see if they wanted to sell some furniture. Vicky was very fast to secure the deal, and as a first time renter made the …

William · 10 October 2023

★★★★★ 5/5

Facebook

Just wanted to express my sincere thanks to Naomi Forward in Lettings for her exceptional service throughout the entire process. From the initial property viewing to collecting the keys, Naomi was professional, friendly, and incredibly helpful. She was always prompt, informative, and went above and beyond to answer any questions we had. Naomi made the whole experience stress-free and enjoyable. We wouldn't hesitate to recommend her services to anyone. Thank you. 😀

Doreen · 12 March 2024

★★★★★ 5/5

Facebook

I just want to say a HUGE thank you to Gemma Testa for all her support over the past few months. She went above and beyond to make sure we reached our dream of becoming homeowners!! Communication was excellent and she was always so lovely on the end of the phone (I called a lot 😂). She helped make a stressful situation into a positive one and we are very grateful. 100% recommend 🏅

Helen · 27 June 2019