Frost Partnership Beaconsfield reviews

★★★★★ 5/5

Google

Amazing, friendly and professional service. Would recommend Frost Partnership to all. They are blessed with very helpful staff especially John Day, we could not have completed our purchase without him. John has helped us every step of the way and bent over backwards without any fuss. Please do not hesitate to use Frost Partnership as it is truly recommended by us.

Maden · 26 October 2018

★★★★★ 5/5

Google

I used frost to find a rental.Vicky was so helpful and really pulled out the stops to get us into a home in such a short time span. Vicky was really professional and helpful during the whole process and we would highly recommend her and the team at frost Beaconsfield .PositiveProfessionalism

Tammy · 25 October 2021

★★★★★ 1/5

Trustpilot

There is no complaints process

There is no complaints process, awful customer communication or urgency on a maintained property. Sebastian Rodriguez and Sarah Kirk have been unhelpful on an ongoing issue with contradictory statement when contacted, often pushing responsibility on the landlord when the contract is between us and Frost Partnership. The service levels are unsatisfactory and no issues are resolved.

Jaspreet · 3 April 2024

★★★★★ 1/5

Trustpilot

Landlords stay away

Can't find words to describe how bad the quality of service is. Frosts charges me management fee for "managing" my property. But now I have to manage Frosts and my property.One of many examples - Gas Safety certificate on my property has expired. As managing agent they should have initiated the process of getting new one. But they didn't. I raised it with them when I realized it. It took them more than 3 weeks and multiple follow ups to get it sorted. The lady dealing with my property has absolutely no clue about what Gas Safety Certificate is what is the purpose of it.Their contractors charge extortionate rates. You can get things done in half the money if you find a tradesman. You are better of managing your property than giving it to Frosts. You will end up managing it yourself anyway.

Omega · 4 February 2022

★★★★★ 5/5

Google

Extremely professional company. I dealt with Vicky in the rentals department. She was sensitive to my situation and helped me on my journey to renting a beautiful apartment. Thank you.

Melanie · 10 October 2023

★★★★★ 1/5

Google

I had a very disappointing experience with Lorraine / Beaconsfield . It became clear that they prioritise the landlord’s interests over fairness to tenants. Despite hiring a professional cleaning company recommended by their frost partnership, I was unfairly charged the same amount again for supposed additional cleaning, without any justification. Worse still, I was charged £60 for not cleaning a faulty oven, even though I was previously informed that it would be replaced after my tenancy ended. When I raised these concerns, the agency refused to make a fair decision or even allow me to be present when the cleaning company returned. Instead, I was charged an additional £380 for cleaning, after already paying £360 for an end-of-tenancy clean. Communication was poor, and I was denied the chance to escalate my concerns to management. If this agency only works for the landlord and disregards tenants' rights, what’s the point of having them act as a middleman? If you're a tenant looking for fair treatment, I would strongly advise against using this agency. Always check your deposit protection scheme and dispute unfair charges!

Thangapandian · 25 February 2025

★★★★★ 5/5

Trustpilot

Jamie Berryman is a Saint

Jamie Berryman is a Saint! I knew the moment Jamie valued our property I had total faith he would sell our property and give that personal touch through to completion. He is reliable, extremely professional and hardworking, from checking his emails in the evening when things turned stressful. Being 100% honest which in my opinion is a rarity with Estate Agents... He eased the whole experience & is a true credit to The Frost Group. This is our 4th house sale and I wish all agents had the knowledge and calmness Jamie has displayed. The team behind Jamie also need praise. Thanks to Paige and Andy too for all of your help with the Sale.

Marianne · 10 June 2021

★★★★★ 1/5

Trustpilot

At the end of the rental period high fee 490 GBP

At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it but they charged us 340 pounds, even for the London area, a very high amount of money for cleaning service. I asked the cleaning company for the invoice for this service, they did not send it. We also left an extension cord, a clothes drying rack and a few items for the next tenant, and I was charged 150 pounds to remove them from the house, I do not find these actions fair at all. An uninterested and unkind real estate office

Ugur · 5 February 2025

★★★★★ 1/5

Trustpilot

Very bad experience with the feltham branch staff!!

Very bad experience with the staff!!Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else.Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else.Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update.Refund has been issued still waiting for it.I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market?No communication withing the staff. I have to chase all the timeI would say its a waste of time dealing with company like this!!

Amardeep · 24 March 2021

★★★★★ 5/5

Google

In a very difficult market Franky Viccars (along with Roger Meads at times) has dealt with the sale of my house in Beaconsfield recently. She has been extremely professional throughout, thorough and very easy to work with going the extra mile at all times. I am very appreciative of the services of the Frost Partnership.

Ayala · 10 October 2024

★★★★★ 5/5

Trustpilot

Carla has been such great help

Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.

Tracey · 21 December 2024

★★★★★ 5/5

Google

Frosts helped us sell my mother's house in Dove Court after she died. The sales process was long and tricky, but Mark and Franky, whom we dealt with mostly, worked really hard on our behalf and persevered through several aborted sales. Thank you

John · 21 March 2025

★★★★★ 1/5

Trustpilot

Letter beware!

We were model tenants- our first visit after 3 months of a 12 month tenancy and our report was “exceedingly clean”. Before we moved in we asked if we could hang a picture and requested that the landlord to leave the same paint so we could restore to the same. Upon check out the check our clerk said this was the easiest check out as everything was in order. There were a couple of things that were mention but was advised that it “would be harsh” if we were charged. We received the report and the Frost comments were rude and untrue. We replied giving logical explanations to the points raised. After an exceedingly poor response - “no response” we escalated to the Head of Lettings. After numerous conversations he said “it’s very rare for anyone to get their full deposit back!” So letters beware you will not get your full deposit back. We were only charged £40 but it’s the principal. The £40 was £5 for the filled hole and we used the paint the landlord left and the colour had changed every so slightly. We reported two identical round marks in the ceiling from the flat above and was advised to monitor, we were charged £15 for this. There was a chip on the floor in a bathroom which was caused by a contractor when the belly pan was removed from the sink following an issue with the sink and was charged £10 and finally there was a dent in the side of the bath which we never even saw and again charged £10. None of the charges made any sense and feel the landlord never even saw this report and yet this money was to be withheld. As a good Will gesture the fee was reduced to £20. If these were real charges and this “damage” was an issue surely it would be more to cover the cost of repairs? The whole thing was a total shambles. Finally last week Frost called us to ask if we could provide them with information on the TV provider. Yes of course for £20! Beware! Take photos of everything and send email confirmations to protect yourselves.

Richard · 22 October 2020

★★★★★ 5/5

Google

The Frost Partnership is a professional company. They are cordial, being helpful at all times, solving any problems that may occur even though they maybe extremely busy. The office has a lovely ambience with staff having a good attitude when visiting. Thank you to you ALL for their help when negotiating my sale.

Sonia · 10 October 2024

★★★★★ 1/5

Trustpilot

Had EE call asking to switch said easy…

Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless

Adam73 · 18 December 2024

★★★★★ 5/5

Google

We recently worked with Vicky Lyle at the Beaconsfield office to secure new tenants for our rental. Vicky was a joy to work with - professional, pro-active, positive and very detail orientated. I would have absolutely no hesitation in recommending her.PositiveResponsiveness, Professionalism

Sarah · 25 October 2021

★★★★★ 5/5

Google

Mark from the Beaconsfield office has been great throughout the purchase of our new home. He has always been very responsive to our questions, and accommodating with viewings and access requests. My husband and I would definitely recommend Mark to other buyers.PositiveProfessionalism

CHARLOTTE · 25 October 2021

★★★★★ 5/5

Google

Andrew was really helpful in our house purchase. Really responsive, clear communication, got responses from the vendor efficiently. Happy to recommend

Anand · 10 October 2023

★★★★★ 1/5

Trustpilot

No response to emails - out of business?

I can only assume they are out of business. No response after several emails to various aliases including their director of lettings directly. They registered my tenants deposit despite the fact I only wanted them to find the tenant - I complained about this at the time. Now, at the end of the tenancy, they are not responding to a request for information on how to return it. I was going to sell the property through them but if they aren't in business anymore then I'll need to look elsewhere.

DL · 8 October 2024

★★★★★ 5/5

Google

What a fantastic estate agent. Mark S. was always friendly, polite, and helpful. The whole team were great.

Gaynor · 3 October 2025

★★★★★ 5/5

Google

On behalf of Richard and Valerie. We were very impressed with Brianna who worked tirelessly and always with good humour. She ensured that the process of renting ran smoothly and rapidly to meet the pressure of our timescales. Her commitment and professionalism exceeded all expectations.

Richard · 10 October 2024

★★★★★ 5/5

Google

Working with The Frost Partnership in Beaconsfield was great. The branch manager Mark was on hand to answer any queries and arrange out of hours viewings/visits with the vendor. Highly recommend using them.PositiveProfessionalism

Richard · 25 October 2021

★★★★★ 5/5

Google

Would just like to say, I’ve had a fantastic service from Mark, Franky and Andrew. I’ve been kept in full contact throughout my sale. I’d recommend frosts Beaconsfield 100%

Dave · 24 March 2025

★★★★★ 5/5

Google

Thank you to Mark, who was instrumental in ensuring all parties were communicated to effectively and efficiently in managing a challenging purchase process during lockdown. Very gratefulPositiveResponsiveness, Quality, Professionalism, Value

Will · 25 October 2021