Frost Partnership Beaconsfield reviews

★★★★★ 1/5

Trustpilot

The company is a absolute joke

The company is a absolute joke. The staff are rude, talk down to you. I wanted to make a complaint, spoke to the manager who did not want to know, spoke to me like a piece of rubbish. Telling me it's not her staffs job to pass the correct information over to the people who are viewing the property. She even said it's ok for members of the public to stand by other peoples property, lean on their cars and film three house with the estate agent standing there watching them do it. The staff in the staines branch need a training course how to deal with people

Customer · 27 April 2026

★★★★★ 1/5

Trustpilot

Disappointing experience with Frost Partnership

A very disappointing experience during our tenancy period as tenants as the agents were very rude and not cooperative at all. At the end of the tenancy another clerk did the checkout and had no idea about the check in report as was done by a different clerk when we moved in. There were already cracks to the door and when we sent the pictures they refused and did not listen. Therefore, a large amount was deducted from our deposit and did not make any sense as we only were at the property for 1 year. There were a few things but not to this extent. In addition, the door number and the intercom number were different and this made it difficult for deliveries to come to the property due to this misunderstanding. So watch out before renting with Frost Partnership.

Aqeela · 1 December 2024

★★★★★ 5/5

Google

Always a pleasure to deal with the team at Beaconsfield and thanks to Andrew Keith for keeping everything on track.

Richard · 10 October 2025

★★★★★ 5/5

Google

I’ve recently helped my parents purchase a house through Frost Beaconsfield and received outstanding service! It wasn’t a straight forward transaction and everyone involved was under immense pressure but Franky Viccars went above and beyond to make it a success whilst constantly making us feel at ease. We cannot thank Franky enough for her patience, professionalism, consistent communication, hard work and first class service. We HIGHLY recommend Franky and her team at Frost they are simply the best and we would only use Frost in the future.PositiveResponsiveness, Quality, Professionalism, Value

Siobhan · 25 October 2021

★★★★★ 5/5

Google

We chose the Frost Partnership to market our property in late 2020 . I am so pleased we did ! The service throughout has been amazing . Thank you Franky Viccars for your patience , friendliness, professionalism and amount of time spent you have taken with our sale - nothing was a problem . It has been a pleasure to work with you and as mentioned we are so glad we used Frosts . The team have really been wonderful . First class 👍PositiveResponsiveness, Quality, Professionalism

Jeff · 25 October 2021

★★★★★ 5/5

Google

Mark Squire and the whole team at Frost were fantastic during our house move. Professional and personable throughout, we were extremely happy and would highly recommend!

Robert · 10 July 2026

★★★★★ 5/5

Google

Mark and the team were expert, very helpful and smoothed what can be a stressful and protracted process. I would highly recommend Frost Partnership for your sale or purchase.

Rob · 10 March 2025

★★★★★ 5/5

Google

Franky is extremely professional, diligent and proactive as we searched for our new home. Franky was very helpful in making sure any houses we viewed met our requirements and it has been a pleasure to work with her. We would highly recommend Frost and in particular Franky if you are looking to purchase a home!

Alisha · 29 December 2023

★★★★★ 5/5

Google

We lost out on a house after a lengthy process and were really disappointed, Frost (namely Franky) was very quick and proactive in finding us an alternative home that met all of our needs. Frost helped us every step of the way both as renters and buyers and we found them to be very professional, helpful and easy to work with.

Rose · 8 September 2025

★★★★★ 1/5

Trustpilot

If I could give them zero stars, I WOULD.

If I could give them zero stars, I absolutely would. This also applies to Mackenzie Homes management in general as sometimes it’s hard to distinguish the difference between these two companies. Disgusting and appalling service, especially from Pooja. She is not helpful with any issues that arise during your tenancy. She only reaches out to you when it is beneficial for her. Firstly, when I first moved into the property the balcony was disgustingly dirty. The building has a massive problem with pigeons and to simply put it, they made a mess everywhere. There was pigeon poop all over my balcony for weeks on end. I was unable to use my balcony for WEEKS after I moved in. Then they finally decided to sort someone to clean it after weeks of me complaining and nagging them about it. Secondly, the building then had plumbing issues which resulted in waste pouring down in the garage directly onto my car. It took them MONTHS to sort this issue after complaints from tenants. The building STANK of poop for months. The management kept saying they are not responsible for this problem and it’s Thames water’s fault and they kept going back and forth for weeks before finally fixing it. Lastly, Pooja will continue to harass you even after your tenancy runs out. She shows no empathy towards any issues you might be going through. She is only chasing a commission and if you happen to stand in her way, she will do everything in her power to make you feel bad. She sends unprofessional emails and threatens to inform third parties of your personal situation which is not quite legal. They will try to scam you off your money and make sure that you don’t get your deposit back. They will add some “interest” rates to your rent and will justify it with saying it is in your contract. Please if you ever decide to rent with them, make sure that you read the tenancy agreement multiple times and understand every single point as they will make things up as they go. I would not use their services ever again even if they paid me for it. To conclude, the whole experience was quite literally $hit.

Nicole · 20 April 2024

★★★★★ 1/5

Trustpilot

Negative move out experience

Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous. They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough. I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.

Fallx · 23 December 2025

★★★★★ 5/5

Google

I recently had the sad task of selling my late parents' property, and couldn't have asked for a better team to do the job. They were professional, competent, committed and understanding throughout. Franky and Pamela were highly responsive to queries or concerns and kept me informed at every step. Franky did an outstanding job of seeing the sale through. She is competent, cheerful, reliable, and a pleasure to deal with. Would definitely recommend Frosts.PositiveResponsiveness, Professionalism

Helen · 25 October 2021

★★★★★ 1/5

Trustpilot

Landlords be aware I had never used…

Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.

Tufan · 10 December 2025

★★★★★ 4/5

Google

We recently sold our late mother's house in Beaconsfield through Frosts. The staff were extremely helpful and friendly and went over and above in doing various things such as fixing locks, watering houseplants and giving our buyers information on local schools. Frosts were able to secure a buyer where the joint agent was not. Our only other comment would be to say that the house sold for considerably less than Frosts' original Probate valuation figure, which meant that our legal fees were higher than they would have been had the Probate valuation been accurate, as the legal fees were based on a percentage of the Probate valuation.

Sarah · 26 October 2019

★★★★★ 5/5

Google

It has been a pleasure dealing with Mark Squire during our sale and purchase through Frost. Mark kept us well informed throughout the process, very competent and gave great …

Sanj · 10 October 2024

★★★★★ 5/5

Google

Frosts did a really good job of selling our late parents' house. Mark in particular was very tenacious in making sure the deal didn't fall through, and getting it over the many hurdles we faced. Thank you!

Neil · 10 January 2026

★★★★★ 5/5

Google

Vicky Lyle was extremely helpful from start to finish. She even went out her way to speak with the existing tenant to see if they wanted to sell some furniture. Vicky was very fast to secure the deal, and as a first time renter made the …

William · 10 October 2023

★★★★★ 5/5

Google

We bought our new house and at the last minute appointed Frost to sell our home as a joint agent, which they achieved successfully. Franky is by far the most professional, diligent and helpful estate agent we have dealt with. Her communication skills are excellent and she is very pro active. Couldn't recommend Frost Partnership highly enough and especially Franky Viccars.PositiveResponsiveness, Quality, Professionalism

Lorraine · 25 October 2021

★★★★★ 5/5

Google

Roger Mead was excellent. Currently a difficult time to sell houses and although two sales fell through Roger remained positive and came back very quickly with new buyers. Roger kept me informed throughout the whole process and was a pleasure to deal with.

Philip · 10 October 2023

★★★★★ 5/5

Google

I have just purchased a flat with Frost acting as agents for the Vendor. The process has been very easy with good communication and it has all gone smoothly. A special thankyou to Franky for all her help with the purchase.

Wayne · 10 October 2025

★★★★★ 1/5

Trustpilot

AVOID WHIST POOJA IS THERE!

Was renting a property from frost for just over a year. Spent so much money decorating it as the agency told us it is available for "Long term renting". I stayed within the contact and made sure my house was well kept. I welcomed my first born into the apartment and put so much effort into decorating it for my baby. Pooja then decided to come and do the half year inventory check and all of a sudden raised so many complaints which were all false. I debunked all her false accusations on email showing our first 2 inventory checks as evidence. She also mentioned about mould being on the wall as our fault when the old tenants and building maintenance man both already mentioned the apartments have mould issues. We had already raised concerns to the agents months before about this and we were completely ignored. Pooja didn't like that I spoke out and so she sent us an eviction letter. We called her to ask why she is evicting us and she rudely said I should want to leave the property anyway due to mould as I have a newborn (Indirectly questioning my care for my child). A few days later she sent us an emailing saying she is 'Glad' to inform us of our eviction date. This is all clearly discrimination against me and my partner. I can see there are other reviews about her. I hope frost take action and do something about her. She should not be in such a sensitive role as she clearly lacks professionalism and doesn't know how to speak.Please don't rent from this agency whilst Pooja is working there .I know other people losing their homes because of her too. Although she is just one person she's clearly putting a lot of people in detriment and I would hate for that to be you too.

Khan · 7 November 2022

★★★★★ 5/5

Google

Had great service and support from Frosts at Beaconsfield particularly in the lettings group where Jill L reigns supreme. Managed to turn a complex set of property challenges into a first class strategy and then very quickly into a letting. Have dealt with Frosts and Jill on a number of lettings and have never been let down. They must be the best in Beaconsfield.

Brian · 26 October 2018

★★★★★ 5/5

Google

We had a great experience purchasing our house through Frost. Thank you to mark and your team for being so accommodating and helpful.

Sophie · 10 January 2026

★★★★★ 5/5

Google

A massive THANK YOU to Rachel and Vicky, who have given me outstanding service, making the process of choosing my next move a breeze. Will definitely be recommending Frost Partnership to everyone. Both Rachel and Vicky are a credit to the company. Thank you again.

Gavin · 10 October 2022